Business Process Management & Workflow Solutions

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1 Business Process Management & Workflow Solutions Connecting People to Process, Data & Activities

2 TouchstoneBPM enables organisations of all proportions, in a multitude of disciplines, the capability to develop processes that satisfy and often exceed business expectation. Continuously Improve Processes Distribute / Share Information Streamline / Repeatable Process Improve Compliance & Control What is Business Process Management (BPM)? BPM is a comprehensive management discipline that leverages the use of software applications to provide total visibility and information sharing within any organisation. BPM promotes business efficiency and process accuracy, while pushing for innovation, flexibility, and integration with other modern technology systems. BPM aids in improving service delivery and increasing performance, all while managing cost and ensuring effective managerial control and compliance. Today, companies more than ever need a solution that will automate processes, standardise best practices, improve efficiency and encourage user acceptance. TouchstoneFMS has both the tools and the knowledge to make your BPM initiatives successful. Why TouchstoneFMS & Business Process Management? We understand that the objectives of our customers. With TouchstoneBPM, our customers procure the ability to manage and achieve operational goals; the forefront being to streamline processes that returns real business value. TouchstoneBPM technologies help organisations to gain higher internal and external satisfaction, data accuracy, product quality, and speed of delivery to their chosen information consumers. TouchstoneBPM Processware The TouchstoneBPM Prosessware delivers an assortment of process, knowledge and analytic capabilities in a cohesive package. It allows organisations to streamline their operations by automating, executing, and monitoring business processes from beginning to end. Integrated analytics enable increased visibility by delivering extensive reports on key business operations and process execution to managers, based on clean data. Process applications designed and built using the TouchstoneBPM overcome limitations of traditional enterprise systems by integrating with existing business applications. TouchstoneBPM does this by pulling relevant data, connecting people and appropriate processes together using a single user interface, which is so easy to navigate. Users can accurately follow structured steps to ensure both process and business runs smoothly. TouchstoneBPM Processware allows organisations to pro-actively and accurately manage processes from beginning to end by improving the capture of information throughout the process journey. Our system provides the functionality and infrastructure needed to support complex collaborative processes, which extend throughout the enterprise, as well as across the value chain.

3 TouchstoneBPM Mobile Quickly develop new custom mobile applications to ensure an optimised customer and employee user experience. Constant mobile access to business processes, track progress, initiate or delegate tasks on the move. Immediately push the latest process and business rule updates to every mobile participant on every platform. Mobile processes ensure fewer delays as system information is updated immediately and can be actioned immediately. Multi-Lingual Options TouchstoneBPM supports Bi-directional text support and multi-lingual capability. This feature enables the modification and translation of all static and process-related information displayed in the navigator screens. Offering processes in a variety of languages benefits companies who would like to standardise their processes in a variety of countries where language may otherwise be a barrier. Ease of Use TouchstoneBPM Processware links business systems with process logic, as opposed to user behaviour, by building and following business rules defined within the system. There is a definite beginning and end to each process, with each step in the process being executed according to the rules defined by business. Information is pushed to people while the predefined business processes moves the information around the business. The TouchstoneBPM user interface is so easy to use that all staff members, IT, Finance and non-it and Finance people can accurately follow each step without the need to access other systems. This not only minimises the risk of user error, but also insulates users from unnecessary complexities. Deployment Options TouchstoneBPM is easy to deploy in a variety of environments such as smartphones, web browsers or directly into Microsoft SharePoint or Microsoft Office Outlook. We deploy consistent easy to use interfaces that ensure simplicity from beginning to end of each process. Manage Risk TouchstoneBPM implements compliance with regulatory standards and prevent unauthorised access to business-critical and or personal data. Our customers avoid the risk and expense associated with non-compliance or non-conformity with best practice(s). TouchstoneBPM ensures each process is transparent and fully auditable, and will hold each participant accountable for their contributions and actions. Records Speedy access to company information or records is more important than ever in today s data-driven, and integrated world. TouchstoneBPM empower users and reduces time for completing process cycles. Each user can search, analyse and action business processes from a single intuitive web browser interface. TouchstoneBPM will control the entire lifecycle of your business documents and ensure your automated processes meet internal and external compliances. TouchstoneBPM allows users to upload documentation, track progress and where necessary archive information along with the fully auditable process records.

4 Reports and Analytics High performance real-time reporting empowers business users to act on and take informed decisions, which aids in driving innovative decision-making. Users have real-time visibility into business operations and receive continuous feedback loops that improve process performance. Effective analytics based on BPM, Finance, Procurement, and Contract Management data can be passed to the data warehouse, maintained in a secure SQL database. Dashboards with drilldown information capabilities and real-time key performance indicators, charts, statistic can be deployed based on configurable event-driven alerts. Central Administration & Security The entire TouchstoneBPM application can be configured and administered through the designer. The designer suite encompasses a security model that ensures only relevant users can access the site in this manner. All System Administrator(s) can, by default, assign access rights to process administrators. User rights can be configured as Read Only, or Read and Write. The application and or process can be configured per administrator, per structure or entity that exists in the site. Each includes processes, role groups and the roles they contain, business rules, users, site settings, and access to the Language Editor. The Site Administrator can, for example, assign full access rights for the Finance Manager to all the Finance related Processes, but not allow the Finance Manager to make any changes to the Procurement Processes. TouchstoneBPM designer also keeps a full audit trail of any changes or additions made to any part of the site. This makes it possible to track issues when they arise. Version Control allows a process to be rolled back in time if the need arises ensuring that business operations can continue uninterrupted. IT Cost Management TouchstoneBPM will help optimise the use of existing IT infrastructure where organisations have adopted the use of virtual technology. Allows For Effective Innovation Both the TouchstoneBPM designer and the TouchstoneBPM navigators are intuitive and easy to use which simplifies end-user training and minimises IT support. Data from multiple enterprise systems can be integrated through a consistent presentation layer, which allows for significant customisation. Different individuals, business units or departments can create and deploy their own custom-built processes with relative ease. Process Modelling Process designers can quickly create process models in a user-friendly drag-and-drop design environment with no coding. Alternatively, a designer can simply import an existing Microsoft Visio model into TouchstoneBPM Processware. This feature provides a convenient, visually intuitive means of creating and maintaining your own business process diagrams. BPM is a Natural Extension of ERP In practice, all organisations have processes that span business units, locations, departments and often externally processes that require people to connect and act upon information in a structured manner. These processes also often go beyond the capabilities of an ERP system. BPM is the next natural step in the evolution of any business that wants to

5 go beyond the transactional efficiencies available in their ERP system where they want or need to achieve a competitive advantage. This is precisely where BPM plugs the gap by becoming the facilitator between systems, people and process. TouchstoneBPM Extended Business Solutions (EBS) TouchstoneBPM Extended Business Solutions (EBS) provide easy to use applications which eliminate duplication of process and procedure, however ensures straightforward navigation through documents, processes and procedures. Unlike other out of the box solutions, which do not typically take into account different legislative, industry and regional requirements; TouchstoneFMS are cognisant of this and have made provision for easy affordable customisation. The following processes are available to purchase of the shelf, but remain configurable should change be necessary; Advance Payments Time Recording Employee Expenses Claim Process ecap (Electronic Contract Approval) Supplier On-Boarding Vendor Vetting Customer On-Boarding Supplier / Employee Bank Details Travel Request Process Safety, Health, Environmental and Quality (SHEQ) Solutions GL Account Authorisation Process Analysis Dimension Request Incident Management Process Please note: Processes are priced separately and may require modification to comply with individual company and organisational policy, procedure or requirements.

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