Secure, Efficient Document Sharing: Finally a Reality for the Healthcare Industry A Case Study
About the Client The client is one of Canada's largest and most respected providers of laboratory services and solutions, with more than 50 years of experience serving Canadians. Each day, they support tens of thousands of patients, healthcare professionals and public and private sector clients with the efficient collection and transportation of specimens, accurate testing in their state-of-the-art laboratories and prompt reporting of results. Providing Information. Impacting Lives. Caring for People. This is the vision of becoming the trusted leader in transforming laboratory information and services into solutions that improve health, wellness and the Canadian health care system. Headquartered in Brampton, Ontario, the client operates five laboratories in Ontario (Brampton, Bowmanville, London, Ottawa and Thunder Bay), two in Quebec (Saint-Laurent and Laval), Manitoba (Winnipeg) and Alberta (Edmonton). In addition, they operate 200 Patient Services Centres in Ontario, Quebec, Manitoba, Saskatchewan and Alberta. Their Patient Services Centres provide many services, including blood collection, urinalysis, ECG, Department of Transportation and allergy testing. Through a nation-wide mobile collection and transportation network, the client offers coast-to-coast services to clients and the healthcare industry. 2
Abstract Document sharing is the lifeblood of many organizations. Medical laboratories, health sciences, financial advisors, accountants, physicians, attorneys and more depend on the speedy delivery and receipt of documents. Of course, the documents generated by such businesses are often extremely sensitive. Thus, they must be shared securely, quickly and most important, easily. 3
Business Problems Faced Struggled finding a solution to efficiently and securely get infectious care reports distributed in a timely manner to the over 300 nursing homes Had tried numerous times with other technology: FTP: was too difficult to manage, and technically complex for the type of worker/manager at the nursing home to receive. Secure email: too complex for the nursing homes to adopt Organizing and arranging the infectious care reports was no easy task. Information was processed in the AS/400 and then merged into reports with hundreds of pages of charts and graphs. These reports ended up being printed and mailed. End Result: Hard copy print and mail. CHALLENGE SOLUTION Share documents of any type with business partners Freedoc folders for each business partner with unique permissions Simple setup for partner access Simply create a new Freedoc user and assign them permissions for folders We need to see who did what with documents Freedoc audit trail will capture every action on a document Tracking who sent and received documents Easily handled through subscriptions and by use of audit trail No access on mobile device Native apps for Android and ios Need to store and manage any type of document Freedoc s rich document management features 4
Solution The Freedoc Enterprise Content Management System s advanced document management capabilities empowered the client to rapidly and efficiently distribute documents automatically both within the enterprise and externally to their business partners. It is designed with ease of use in mind, by anyone familiar with a web browser, so information is easily found when it is needed. Freedoc effectively automates document capture, archive and distribution processes, while ensuring information integrity and security for even the most sensitive corporate information. It organizes, indexes and automatically makes critical information available across the corporate intranet or other portal technology through web services. Freedoc helps you: Automate secure document routing Save significantly on printing and distribution costs Securely capture, distribute and archive document output Meet strict compliance requirements Make content easily and securely available Significant savings by eliminating Print-Pack-Send of Monthly Report EXPENSE MONTHLY YEARLY 150 pages/report per month for 200 locations 30,000 pages or 12 cases paper Printing costs (avg. $.03/page BW) $900 $10,800 360,000 pages or 144 cases of paper Labour (30 min/report) $35/hour $3,500 $42,000 Courier costs (avg. $30/package) $6,000 $72,000 Total $10,400 $124,800 5
Significant Impact on Environment by eliminating Print-Pack-Send of Monthly Report It takes more than 1.5 cups of water to make one sheet of paper. (Picture a typical soda can). A tree can only produce, on average, 17 reams of paper, but it takes 100 years for that tree to grow. In perspective 12 cases of paper/month is about 120 reams of paper, or about seven 100-year-old trees. And annually, 1,440 reams of paper is like 4 acres of pine forest absorbing carbon for a year. = 1.5 cups 1 sheet = 500 sheets = 1 case = 1 tree (100 years old) 1 ream 10 reams 17 reams 6
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