January, 2009 SOA Showcases - Utilities Cases -
Showcase overview Grid usage prices, 1 AMI, 1 Sales Proc. Integr., 1 Duet, 1 Customer Portal, 5 Material Mgmt, 1 Intranet portal, 1 Process Integr., 1 Payment automat, 1 Loss prevention, 1 Banking Integr., 2 GIS Integr., 3 Gas network conn., 3 Power plant oper., 2 Project Mgmt, 1 Power gen. Data, 1 Payment netting, 1
SOA Showcases Utilities (1) - 2007 Customer Showcase Description Storyline: Integration of GIS and ERP to streamline the equipment maintenance process Business Process: Location of equipment requiring repair Storyline: Supporting the repetitive innovation requirements imposed through deregulation, transforming into a distributor and supplier company Business Process: Supply chain Storyline: The delivery of power generation data to the public for transparency purposes involved a complex process of master data maintenance, approvals and data consolidation and publishing, all based on SOA. Business Process: Maintenance of Power Plant Master Data. Review, correction, approval and publication of power generation data to provide expected transparency to the market Storyline: Provisioning of a customer self service portal for billing data, contracts,. # of customers exceeds 1.000.000 Business Process: Customer self service Storyline: Use of SOA to enable an innovative solution for protection from revenue loss and energy theft detection Business Process: Operational efficiency
SOA Showcases Utilities (2) - 2007 Customer Showcase Description Customer self service to visualize and pay bills Include Bidding tool into SAP CRM to improve customer care. Establishing of single version of truth Self service for customers to access invoices Storyline: SOA enables GIS integration into business processes and lays the foundation for multi-channel access to critical data in a process context. Business Process: Repair and Operations of electrical distribution facilities Storyline: SOA enabled the improvement of visibility into projects, increased the collaboration across distributed stakeholders & streamlined the processes to eliminate manual / paper based activities. Business Process: Project & Resource Management Storyline: Using maps to improve customer service and engineering to provide problem resolution more quickly and is combined with total asset visibility provided by SAP ERP applications Business Process: Integration of geo-processing data directly with SAP ERP
SOA Showcases Utilities (3) - 2008 Customer Showcase Description Replacing an existing middleware through SAP PI for robustness and performance in bank communication Providing payment services so that customers can more easily pay across a variety of channels including different banks Providing a POC on customer service to move into smart meter integration with customer self services Using SAP NetWeaver as a SOA backbone in a mainly non SAP application environment supporting processes in deregulation of the gas business, on boarding of customers to the network and bidding process for service companies to physically connect the customer Streamlining the on-boarding of new customers to the gas network, by providing a self service to prospects and a tight collaboration with service companies Provisioning of a customer facing portal with instant request handling to improve customer value Streamlined maintenance planning process built as PoC and turned into production based on success Support a Financial netting process on top of several companies within the Holding Group. Data for netting is residing in multiple systems
SOA Showcases Utilities (4) - 2008 Customer Showcase Description Composite to safeguard material master records in SAP MDM through an approval process for change/new records Integrated data for shop floor and SAP ERP to provide efficient business processes for operations in the plants Providing a central service for grid usage fees based on a 3 rd party database integrated in some processes Real-time access to profile data based on AMI Bundle and SOA Deploying payment kiosks to enable efficient customer interaction Deploying Duet to enable time maintenance from office world online and offline for ease of use Find public showcases here: https://cw.sdn.sap.com/community/soa-r?view=all
Enabling a New Business Model Being fit for manageable Growth Highly competitive market Strong growth strategy until 2013 Current process of invoice management is not adjusted to support this growth SOA enables a shorter Invoice Cash Cycle AR Clerk Analyze Customer Cash Manager Shorter Invoice Cash Cycle Reduce Days of Sales Outstanding (DSO) and improved liquidity Process Efficiency in invoice processing Improve customer service quality Invoice Review Authorize Pay Settle SOA Value Delivered Built on SAP Enterprise Services for Electronic Bill Presentment & Payment Saved Process Cost through closer customer involvement & streamlined process Shorter Invoice-Cash cycle by improved customer services (Access to relevant info) Rapid implementation (eight weeks) Flexibility to integrate other services, 3 rd party systems & to enhance the process
Adopting a World Class GIS-SAP System Changes in Utilities Industry Increased customer choices, increased competition Customer service is paramount Rapid growth and aging facilities Implement a world-class GIS system to improve the efficiencies of its facilities management. Leverage SAP across the enterprise to realize cost savings from SAP investment SOA Value Delivered Non-proprietary future-proof, and web-ready message based infrastructure allowing for continued SAP footprint Communication using industry standard transports (Enterprise/Web Services, Queues). Adoption of XML as sole data exchange format. Message multiple systems in response to a single edit notification from GIS or SAP XI. Iterative processes facilitate repeatability, flexibility and reusability Enterprise services offer discrete business tasks.
On Line Banking Business Change / Trend Change in Utilities Provide a more effective, secure and reliable integration mechanism between Banks and the corporation. Start an integration program for the rest of the business processes. SAP NW PI Implementation Lower TCO by 20% due to the change of platform Obtain its subscribers confidence on managing their payments and claims in a secure way Bank Office Phone ATM Web Bank Office Phone ATM Enabling SOA will improve online Banking Process BANK A BANK B Balance Inquiry Payment Payment reversal Balance Inquiry Payment Payment reversal SAP NW PI 7.0 Balance Inquiry Payment Payment reversal SAP ERP 4.7 Web SOA Value Delivered Online banking integration: Provide services that allows customer from 3 banks to query information from their contract account on Utilities-ERP, perform payments, and allow the bank to perform payment reversals. Provide transparency between backend system (SAP ERP) and bank solutions to automate above processes. Robust, consistent, and performant solution Performance improvement 50%, Payment transactions success improved by 25% (from 80% to 100%)
Better view on core processes Change in Utilities Split of gas sales and distribution process Better cooperation with partners required gas network engineering companies and utilities Gas network connection Preparation and monitoring for investment plan Materials and 3rd party services Financial analysis Realization monitoring Process oriented organization / Enterprise Architecture Process traceability Better process information Shortened times by process automation Gas connection realization Cost/benefit tracking for network investments Network engineer evaluation SOA Value Delivered Process automation from end-to-end Standardized process across all company plants Higher ROI from realized IT investment Combine Business and IT strategy together SOA addresses technology and methodology The methodology delivered is ready for easy adoption in the design process
Flexible self-service applications are key to execution strategy Increased automation in the gas utilities industry Customer (internal & external) needs timely and up-to-date information about application status (including network availability) Accuracy in the Network Build-up operations (via contractors) is a key element for achieving the desired business volume growth SAP NetWeaver Application Server as GIS Web Service Provider Central SAP NetWeaver PI architecture Web service RFC Customer and Contractor Self Services AERION Web service RFC CRM Integration with SAP IS-U backend Integration with CRM Interaction Center Integration with GIS system CONTRACTORS Web service SAP PI SOA value delivered SAP PI NetWeaver Web Application Server provides Web services for R/3 backend and CRM integration Web Services of.net and SAP NetWeaver allows to leverage skills in the customer team towards creation of flexible cross-system composite applications SAP users can use existing BAPIs, function modules, EJBs, Java classes, and XI Server proxies to set up Web services
Leverage Business process platform aiming for flexibility Change in Utility Pace of business is accelerating Deregulation of former vertical integrated utilities Strong competitiveness in a deregulated market Growing real time business SOA provides a new future proven platform Non-SAP CRM Quality / Service strategy Obtain data from external systems under one UI More efficient and transparent process handling SAP CRM (2009) ERP, ISU, BW Web services Portal Customer Gain flexibility to change legacy backend applications very easily GIS, others SOA Value Delivered SOA enables IT to switch from legacy to new IT system rapidly without large downtimes Provide a new future proven platform Speed up and streamlined processes Reduce process costs 100% reduction of waiting time for online requests by real-time accessibility
Streamline processes with SOA Change in Utilities Strong regulation forces utilities to ensure high transparency about maintenance for power plant investments Improved competition requires ability to support quick reaction as well as reduced process costs Need for more flexibility of IT solutions Enhanced integration within the heterogeneous IT landscape Before: many manual steps Planning Data Approval Transfer data into corporate BI tool Ongoing measurement of plan/actuals is difficult Business Strategy / Initiative Performing SOA Proof-of-Concepts via real life process optimization Gain quick ROIs via step by step approach within an overall SOA picture Advance the use of SOA within the organization. After: Streamlined Maintenance Planning Process Planning Data Approval Transfer data into corporate BI tool Ongoing measurement of plan/actuals SOA Value Delivered Better and intuitive user interface Simplicity: End user training in just 45 mins End-to-end business scenario within one composite application More flexibility to change or improve the business process Increase traceability for audit and compliance Showcase for SOA within the organisation to create awareness and understanding
Utilize the Power of the Corporation Change in Utilities Deregulation of energy market formation of process-based daughter companies (generation, transmission, distribution and sales) Expansion, consolidation, privatization, acquisition Centralization / Shared Services Savings on global and common financial transactions Savings through efficiency of unified administrative processes A B C Payments netting of Open Items across many R/3 systems Open Items of company A Transfer of Claims B & C Open Items of company B & postings in FI Open Items of company C & postings in FI (FI-AP, AR &CA) xfinance Netting with e.g. company A for all open items from Holding which could be paired against debts of company A to customer paper Customer SOA Value Delivered Cross Application xfinance enables savings by doing netting of Open Items across all major company codes in Utility Holding, means across many R/3 systems. Dividing holding into separated process-driven companies and realizing savings with corporate operations at once instead of regional structured companies Re-using of services in different R/3 systems Composition enabled an integrated business scenario on top of parallel FI systems that traditionally could only be built with significantly higher efforts
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