SAP Solution Manager for Implementing SAP Business Suite. Product Management SAP Solution Manager SAP AG

Transcription

1 SAP Solution Manager for Implementing SAP Business Suite Product Management SAP Solution Manager SAP AG

2 Implementation Projects Project Preparation Business Blueprint Realization Final Preparation Go Live & Support Provide initial planning and preparation for your SAP project Implement business and process requirements based on the Business Blueprint Cut over to live productive operation and continuous support Documents the business process requirements of the company Complete the preparation for Go Live SAP 2007 / Page 2

3 Challenges During Implementation Projects Lack of integration expertise (functional and technical) related to SAP Business Suite during implementation Solution design and related technical feasibility aspects Sizing of the required hardware Scenario-specific installation aspects Managing a multi-component implementation Customizing Synchronization between SAP Business Suite components SAP 2007 / Page 3

4 Implementation with SAP Solution Manager Implementation Process Implementation Content & Services

5 How to Use SAP Solution Manager in a Project Project Preparation Business Blueprint Realization Final Preparation Go Live & Support Project Definition and Description Project type Naming, roles, language Project standards (Status, keywords, documentation types) Timeframe Define System Landscape Development Quality Assurance Production SAP 2007 / Page 5

6 How to Use SAP Solution Manager in a Project Project Preparation Business Blueprint Realization Final Preparation Go Live & Support Define Business Blueprint via Business Process Repository Customer Business Process requirements, analysis, documentation and management / Scoping Visualization of Standard Business Process by scenario description, product documentation, demos, and transactions Project-specific adaptation, for example, new Processes, documentation at each level (Requirements, print outs, reports, concepts), Generation of Blueprint Project Issue Management, Status Management SAP Feasibility Check SAP 2007 / Page 6

7 Business Blueprint Define Business Blueprint Order to Cash Business Process Template Mobile Sales Internet Sales Select your Business Scenarios and according Business Process Templates Add Business Process Steps from the Business Process Repository to your Business Process Template Process Steps Business Process Repository Get a graphical display of your componentspecific or cross-component scenario SAP 2007 / Page 7

8 How to Use SAP Solution Manager in a Project Project Preparation Business Blueprint Realization Final Preparation Go Live & Support Configuration Configuration guides for Standard Business Scenarios Configuration support per scoped structure element, for example, product documentation, IMG, non-abap configuration, BC sets, and CATTs Project documentation, for example, customizing, modification, enhancements Customizing Synchronization Testing Define and maintain test cases, test catalog Organize and perform testing Manage problems in Service Desk SAP 2007 / Page 8

9 Realization Customizing Configuration of process requirements, specified in the Business Blueprint Automatic assignment of customizing links and test cases Assignment of customer specific learning material Assignment of test cases Assignment of learning material SAP 2007 / Page 9

10 Realization Customizing Synchronization Ensures that Customizing of certain objects is in-sync across systems Reuses Customizing (e.g. of SAP R/3) in other systems (e.g. SAP CRM) Avoids redundant Customizing activities in a solution landscape Central system Customizing data R/3 DEV Transport R/3 QAS Transport R/3 PRD Predefined list of synchronizing objects Customizing Distribution CRM DEV Transport CRM QAS Transport CRM PRD APO DEV Transport APO QAS Transport APO PRD... DEV Transport... QAS Transport... PRD SAP 2007 / Page 10

11 Central Test Coordination SAP CRM SAP SCM SAP ECC Create Sales Order Test Management Configure Products Determine Conditions Availability Check Credit Check Replicate Order Receive Order Order Confirmation Maintain Status SAP Solution Manager Test Execution SAP 2007 / Page 11

12 How to Use SAP Solution Manager in a Project Project Preparation Business Blueprint Realization Final Preparation Go Live & Support Train End Users for SAP ERP 2004 Web based end user training 5 SAP Tutor (recorder) licenses Deliver SAP GoingLive Check Handover to Support Organization SAP 2007 / Page 12

13 E-Learning Management Changes require training of the different parties involved (e.g. end users) Set-Up efficient end-user training strategy with e-learning Create e-learning materials Organize / categorize e-learning materials Prepare e-learning Materials for specific user roles Distribute e-learning Materials to end users Execute e-learning Analyze results & feedback SAP 2007 / Page 13

14 World Class Support Offerings Provided by SAP Active Global Support PREMIUM SUPPORT OFFERINGS CUSTOMER SPECIFIC PREMIUM OFFERINGS SAP MaxAttention Focus: Implementation, Operations, Upgrade Support Alliance Manager (SAM) Support Advocate PREMIUM OFFERINGS Safeguarding SAP Safeguarding for Implementation SAP Safeguarding for Solution Improvement Remote Safeguarding Services SAP Safeguarding Complex Solutions / Implementation Quality Program (IQP) Solution Management Optimization Performance Application Integration System Administration Data Volumes Testing Early Watch Reporting Empowering SAP Empowering Assessment SAP Empowering Support Empowering Workshops Services to support the implementation of SAP Solution Manager SAP Online Knowledge Products Protection of Investment Value proposition and technical upgrade strategy Release and upgrade planning Solution maintenance SAP STANDARD SUPPORT - Mainstream, Extended, and Customer-Specific Maintenance - Test administration and automation; access to Best Practices; empower CCC; proactive remote services; SAP software upgrades; monitoring for systems and core business processes; problem resolution; global 7x24 problem resolution; global 7x24 escalation procedures SAP 2007 / Page 14 ALL SUPPORT OFFERINGS ARE POWERED BY SAP SOLUTION MANAGER

15 Implementation and Distribution New Features with SAP Solution Manager 7.0 Roadmap (functional enhancements) Documentation features synchronized with project UI improvements for accelerators Authorizations for tab display/change Additional Roadmap content Digital Signature Digitally sign project and/or general documents Business Blueprint/Configuration - smaller enhancements Check-in/check-out of documents Change history for all tabs Where-used list for all content assignment tabs (ST 320 SP 07) Improved usability for multi-component handling (ST 320 SP 07) SAP 2007 / Page 15

16 Implementation with SAP Solution Manager Implementation Process Implementation Content & Services

17 SAP Solution Manager Roadmaps at a Glance Implementation Methodology Provided Through Roadmaps Implementation Roadmap for mysap Business Suite Target Group: Project Managers, Functional Implementation Team (Application Consultants) Milestone/synch points concept and alignment of support services Solution Management Roadmap Target Group: Technical Implementation Team (Technical Consultants) Milestone/synch points concept and support services aligned Global Template Roadmap: Target Group: Program / Project Managers Roadmap content adapted to SAP Solution Manager usage Upgrade Roadmap Bundling SAP's knowledge and best practices for the entire upgrade procedure for an entire system landscape from a functional and technical perspective SAP 2007 / Page 17

18 Roadmap in Detail Graphical entry into and status overview about your project Phase-driven approach for functional and technical implementation and ongoing operation activities Links to accelerators for your project phase SAP 2007 / Page 18

19 Implementation Content: Business Scenarios Business Scenarios include various Business Process descriptions and guided configuration support for SAP Solutions Advantages: Business Scenarios are designed to help customers to reduce costs, to increase revenue, and to increase customer satisfaction Business Scenarios are designed to support nested Business Processes in Sales, Service, and Marketing across various Interaction Channels Business Scenario Process Process Step Visualized by Component View SAP 2007 / Page 19

20 Implementation Content <Solution> Solution Configuration Structures <Product Version> Basic Settings for <Solution> General Settings Connecting Systems Data Replication Engines Structure items for "generic" configuration support Portals Basic Settings for <Key Capability> Basic Settings for <Channel> Basic Settings for <Technology> Scenarios <Scenario> Master Data Organizational Units Business Processes Scenarios... <Scenario>... SAP 2007 / Page 20

21 Implementation Content in Detail Component View Scenario Business Process 1 Process Step 1 Process Step 2... Business Process 2 Process Step 1 VISUALIZE flow of business processes and process steps Show components required by business scenario or process Show business partners or external software required by the business scenario or process CRM MOBILE CLIENT CRM SERVER SAP SEM SAP R/3 Perform Market Analysis... Create Campaign Reference to Business Process: Target Group Creation Create Collaterals Allocate to campaign Plan Key Figures Update the Campaign Hierarchy Load Campaign Attributes Update the Key Figures for the Campaign Plan Allocations Load Allocations Transfer Campaign, Target Group, Products, Attachments, Alloc. to Mobile Release Campaign Transfer Campaign Create Accounting Object (WBS) Transfer Activities to CRM Mobile Transfer Target Groups Post Direct Marketing Costs to Accounting Object (WBS) Scenario-oriented structure (= Business Process Hierarchy) Reference to Business Process: Customer Visit and Order Entry Execute Campaign Reference to Business Process: Lead Processing Reference to Business Process: Order Process in B2B eselling Reference to Business Process: Order Process in B2C eselling Update Direct Marketing Costs Info Update Activities Info Update Overhead Costs Info Perform Campaign Analysis Settle Direct Marketing Costs to Profitability Segment Load Cost Drivers Assess Overhead Costs to WBS Element SAP 2007 / Page 21

22 Implementation Content in Detail - Transactions Scenario Business Process 1 Process Step 1 Process Step 2... Match scenario-oriented approach to functions in SAP world Evaluate/test-drive SAP Software in a customer project during the Business Blueprint Phase Organize and test SAP solutions Business Process 2 Process Step 1... SAP 2007 / Page 22

23 Implementation Content in Detail Configuration Scenario Business Process 1 Process Step 1 Process Step 2 Provide process-oriented Customizing approach Document non-abap-customizing... Business Process 2 Process Step 1... SAP 2007 / Page 23

24 Implementation Content in Detail mysap SRM mysap PLM mysap ERP Financials, Human Resources, Corporate Services, Operations, Analytics, Self-Services, mysap CRM SAP Solution Manager enables an effective and process-based implementation support for end-to-end business processes across frontand back-office systems mysap SCM SAP NetWeaver SAP Solution Manager SAP 2007 / Page 24

25 Implementation Content for mysap Business Suite ERP and Adaptive Business Solutions mysap SRM mysap PLM mysap ERP mysap SCM mysap CRM Blueprinting Content: Predefined SAP Business Processes Visual process flow diagram Detailed process descriptions for SAP Business Processes Configuration Content: Predefined configuration activities for all SAP Business Processes ABAP and Non-ABAP customizing support Process driven implementation methodology Ready-to-use template projects based on SAP Best Practices Business Blueprint Realization SAP 2007 / Page 25

26 Implementation Content for mysap Business Suite ERP and Adaptive Business Solutions mysap SRM mysap PLM mysap ERP mysap SCM mysap CRM Testing Content: Test cases according to standard Business Scenarios Available as MS word documents in Solution Manager Ideal starting point for testing and rollout to line of business Can be adjusted easily in projects to specific project needs Final Preparation Go Live & Support SAP 2007 / Page 26

27 Implementation Content for Industries Service Industries Media Postal Services Professional Services Logistic Service Provider Railways Utilities Retail Wholesale Distribution FI-CA Manufacturing Industries Aerospace & Defence Automotive Chemicals Oil&Gas Consumer Products Life Sciences High Tech Industrial Machinery & Components Mill Products Service and Asset Management Financial & Public Sector Banking Insurance Public Sector Higher Education & Research Defense & Security Health Care SAP 2007 / Page 27

28 SAP Content Updates Customer SAP SAP Development Landscape Customer Landscape CRM SCM ERP Content corrections New Scenarios SAP Notes SAP Solution Manager SAP Service Market Place SAP 2007 / Page 28

29 SAP Safeguarding for Implementation Business blueprint and technical design completed Core business process implemented SAP Safeguarding for Implementation Technical Feasibility Check Technical Integration Check GoingLive Check: (Analysis) Start of production GoingLive Check: (Optimization) GoingLive Check: (Verification) T I M E Project plan completed IT landscape implemented Critical Interfaces and core business processes implemented Core business processes and interfaces tested SAP Safeguarding for Implementation tailors itself to your implementation project. This means that you may not receive all the checks mentioned above. You receive a selection of checks those that are sufficient to safeguard your project. SAP 2007 / Page 29

30 Best Practices for Solution Management Guide you through complex issues in the technical implementation Best Practice Documents System Landscape Planning Network Planning Sizing System Landscape Copy Data Consistency Initial Download Configuration Data Upload Self-Services Planning Session Technically Configuring mysap Solutions Best Practices SAP 2007 / Page 30

31 SAP Solution Manager Implementing the mysap Business Suite Task Implement new or additional mysap CRM, SRM, SCM... scenarios Target Group SAP R/3 customers extending to mysap Business Suite New mysap customers Benefits Accelerated implementation projects Efficient project handling Centralized control of cross-component implementations Integrated documentation management Seamless information integration between project phases Integration of non-abap and non-sap components SAP 2007 / Page 31

32 Implementation Benefits in Detail During the Implementation Project Implementation and Upgrade Roadmap Automated system landscape information Documentation of the business processes Just before Go Live Management of patch levels Consolidated EarlyWatch Alert for the whole solution GoingLive service delivered based on customer solution Operating the Solution Open end-to-end application management Following SAP s best practices for application support Service Desk for accelerated problem resolution Change request management for ensuring continuous improvement SAP 2007 / Page 32

33 Living Proof: Successes and Experiences Our business is one hundred percent compliant with the capabilities of mysap CRM. Using the implementation content provided within the SAP Solution Manager is more than just documentation or a prototype, it actually represented the groundwork for our productive system. Theo Kraus, CIO We use the SAP Solution Manager as the central repository for all project documentation. The integrated use of SAP Knowledge Warehouse provides advanced document management capabilities and control that leads to time savings in the project. Bernhard Thoma, SAP Project Manager at MAN There is no better way to control customizing in heterogeneous system landscapes than with the integrated use of SAP Solution Manager s customizing distribution functionality. Today, we have 9 development systems that are controlled by the SAP Solution Manager. André Moers, B/S/H/, SAP Technology / Information Technology The main driver in choosing the SAP Solution Manager was the convincing concept of an integrated platform that manages implementation and operations of mysap.com, leveraging latest state-of-the-art implementation technologies. Wolfgang Trabant, Project Manager, Methodology SAP 2007 / Page 33

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