SAP Service and Asset Management Solution Map. Release 2005

Transcription

1 SAP Service and Asset Solution Map Release 2005

2 SAP Service and Asset Service Service Sales and Marketing Service Contract Customer Service and Support Installed Base Warranty and Claims Field Service Depot Repair Service Analytics Service Parts Enterprise Asset Service Parts Planning Investment Planning & Design Service Parts Procurement Procurement & Construction Service Parts Warehousing Maintenance & Operations Service Parts Fulfillment Servcie Parts Transportation Decommission & Disposal Service Parts Analytics Asset Analytics & Performance Optimisation SAP NetWeaver IT Service and Asset IT Procurement IT Asset IT Service IT Financial IT Systems IT Service and Asset Analytics SAP AG 2006, 2

3 SAP Service and Asset Service Service Sales and Marketing Account and Contact Marketing & Campaign (S4) Lead (S4) Opportunity (S4) Activity (S4) Customer Interaction (S4, S8) Service Quotation & Order (S4, S8) Service Contract SAP Product Available SAP Product Available with Future Releases Future Focus Service Contract Service Contract Pool Contract Processing (S4) Usage Based Service Contract (S4) Service Plan Managment (S4, S7) Service Order Service Confirmation (S4, S7) Service Billing Usage Based Billing (S4, S5) Customer Service and Support Customer Self- Service (S4) Service Request Processing (S4, S7) Customer Interaction (S4) Case (S4) Complaints Escalation (S4, S8) Product Service Letter (S4) Support Alert (S4) Installed Base Partner Product Available Installed Base (S8, S4, S26) Mobile Measurement and Counter Reading (S7) Partner Product Available with Future Releases Collaborative Business Map Available Warranty and Claims Product and Warranty Registration (S4, S7) Entitlement Verification (S4, S7) Warranty Claim Processing (S7) Field Service Mobile Service (S4, S5, S26, S16) Contract Strategic Service Planning (S4, S24) Service Order (S4, S7, S26) Service Resource Planning Installed Base Mobile Measurement and Counter Reading (S7) Service Order Confirmation (S4, S7) Service Billing (S4, S6, S7) Usage Based Billing (S4, S5) Depot Repair Sxx, Vxx, Bxx SAP Product & Service Pxx Partner Product For more information see: Returns & Repair (S4, S12, S7) Depot Repair Resource Scheduling (S4, P2, S7) Service Billing Service Analytics Service Performance Analytics (S7, S4, S24) Service Contract Analytics (S24, S4, P9, S7) Service Order and Quotation Analytics (S7, S4, S24) Customer Analytics (S8, S4, S24) Sales & Marketing Analytics (S4, S24, S7) Cost and Revenue Analytics (S4, S7, S24) Installed Base Analytics (S24, S4, S7) Warranty Analytics (S24, S4, S7) Service Workforce Analysis (S4, S24) SAP AG 2006, 3

4 SAP Service and Asset Service Parts Service Parts Planning Service Parts Procurement Service Parts Warehousing Service Parts Fulfillment Servcie Parts Transportation Service Parts Analytics Strategic Supply Chain Design (S20, S1) Parts Demand Planning (S1, S4, S20) Parts Inventory Planning (S1, S4, S20, P3) Parts Supply Planning (S1, S4, S20) Parts Distribution Planning (S1, S20, S7) Parts Monitoring (S1, S20, S23) Strategic Sourcing (S17, S20, S12, S24) Parts Purchase Order Processing (S7, S20) Parts Invoicing (S20, S9) Supplier Collaboration (S12, S23) Parts Inbound Processing and Receipt Confirmation (S12, S3, S22) Parts Warehousing and Storage (S3) Parts Outbound Processing (S12, S3, S22) Parts Cross Docking (S3) Parts Physical Inventory (S12, S3) Parts Quality Control (S3, S12) Parts Marketing & Campaign (S4) Parts Order Processing (S4, S22, S20, P5) Parts Billing (S7, S4, P5) Entitlement (S4) Complaints Processing (S7, S4) Parts Transportation Planning (S20, S12) Parts Transportation Execution (S12, S20, S2) Freight Costing (S12, S20) Parts Supply Chain Monitoring and Control (S20, S24, S23) Supplier Delivery Performance Rating (S24, S23) Inbound Delivery Monitor (S24, S23) Service Fill Monitor (S24, S23) Service Loss Analysis (S24, S23) Installed Base Analysis (S4) Hazardous Material Handling (S15) Returns & Repair (S4, S12) SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases Collaborative Business Map Available Sxx, Vxx, Bxx SAP Product & Service Pxx Partner Product For more information see: SAP AG 2006, 4

5 SAP Service and Asset Enterprise Asset Investment Planning & Design Procurement & Construction Maintenance & Operations Decommission & Disposal Asset Analytics & Performance Optimisation Business Planning (S9) Investment (S9) Collaborative Specification & Design (S10, P1) Maintenance Engineering (S10, P1) Interfacing CAD systems (S10, P1) Project (S10) Maintenance Cost Planning (S12) Supplier Qualification & Candidate Selection (S11, S24) Bidding & Contract (S11, S19, S10) Procurement Process (S11, S9, S22, S19) Document (S10, P1) Project (S10) Collaborative Construction (P1, S10) Project and Investment Controlling (S9, S10) Technical Assets (S10, P10) Workforce (S10, S14) Preventive & Predictive Maintenance (S10) Maintenance Planning & Scheduling (S10) Work Order (S10, P6) Approval Processing (S10) Contractor (S10, S11, S18) Asset Transfer & Disposal (S9, S10) Document (S10) Collaborative Disposal (S10, P1) Project (S10) Waste (S15) Asset Compliance (S15) Asset Remarketing (S12, S8) Integrated Asset Accounting (S9, S10) Asset & Maintenance Reporting (S10) Asset Performance (S10, S24) Reliability Centered Maintenance (S10, S24, P6, P8) Asset Life-Cycle Costing (S24) Damage Analytics (S24, S10) Object Statistics (S24, S10) MRO & Services Procurement (S11, S22, S9, S19) Refurbishment (S10) Mobile Asset including RFID enablement (S10, S26) Service Parts & Inventory (S12) Interfacing CAD, GIS and SCADA systems (S10, P1, P6, S21, S25) Spend & Supplier Performance Analytics (S24, S11) Predictive Condition Monitoring (S25, P4, S24) Operator Dashboards (S24) Budget Tracking (S10) Work Clearance (, S10) Shutdown Planning (S10, P7) Asset Tracking with RFID SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases Collaborative Business Map Available Sxx, Vxx, Bxx SAP Product & Service Pxx Partner Product For more information see: SAP AG 2006, 5

6 SAP Service and Asset IT Service and Asset IT Procurement IT Asset IT Service IT Financial IT Systems IT Service and Asset Analytics Managing Catalog Content (S7) Self-Service Procurement (S11) Service Procurement (S7, S11) Purchase Order Processing (S12) Goods Receipt (S17, S3, S12) Service Delivery Entry (S17, S7) Invoice Verification (S12) Physical Inventory (S12) Technical Assets (S10) Installed Base (S8, S4, S26) Configuration (S4, S8) Contract (S8, S4) Asset Tracking with RFID License IT Service Desk (S4) Self-Service Requests Incident (S8, S4) Problem (S8, S4) Change (S8, S4) Integration to Configuration (S8, S4) Solution Database (S4, S7) Service Level (S8, S4) Financial Planning, Budgeting and Forecasting (S13, S9) Costing and Pricing (S13) Collection and Processing of Usage Data Internal Activity Allocation (S9) Billing (S8) Fixed Assets Accounting (S9) Integration to SAP Solution Manager Integration to External Systems Tools Availability Capacity Continuity Service Contract Analytics (S4, S7, S24) Installed Base Analytics (S4, S24) Resource Planning Analytics (S24, S4) Service Order Analytics (S4, S24) Solution Search Statistics Report (S4) Profitability (S13, S9) Procurement Analytics (S12) Inventory Analytics (S12) Release (S27) Asset & Maintenance Reporting (S10) Employee Interaction Center (S4, S14) Project Planning and Execution (S10) Financial and Reporting (S13, S9) SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases Collaborative Business Map Available Sxx, Vxx, Bxx SAP Product & Service Pxx Partner Product For more information see: SAP AG 2006, 6

7 Business Objectives Main Process: Asset Analytics & Performance Optimisation Customer Service and Support Decommission & Disposal Business Objectives: Managing Fixed Assets & Resources Optimize capital equipment and asset utilization Add 24x7 customer service Increase multi-channel delivery of services Improving Service Delivery Better service levels Faster access to relevant information Personalized customer interaction Improve service quality Increasing Revenue Improve RFQ/RFP processes Managing Fixed Assets & Resources Improve return-on-investment (ROI) of fixed assets Improve physical inventory process Reduce transaction costs Improve asset and maintenance management SAP AG 2006, 7

8 Business Objectives Main Process: Depot Repair Field Service Installed Base Business Objectives: Better service levels Reduce out-of-stock situation Improving service delivery Streamline order management Improve capacity utilization Better service levels Improve service quality Improving Service Delivery Reduce administration, improve business processes Increase productivity Reduce cost of services Improve service quality Reduce error rate Faster access to relevant information Integrate processes across divisions and functions Reduce order processing costs SAP AG 2006, 8

9 Business Objectives Main Process: Investment Planning & Design IT Asset IT Financial IT Procurement Business Objectives: Managing Fixed Assets & Resources Minimize investment in operating facilities Improve physical inventory process Improve return-on-investment (ROI) of fixed assets Optimize capital equipment and asset utilization Reduce transaction costs Lower communications expenses Reduce administration, improve business processes Improving Regulatory Compliance Improved transparency and auditability of activities Improving Service Delivery Faster access to relevant information Managing Fixed Assets & Resources Improve resource tracking, availability and uptime Increasing Transparency & Accountability Improvement of regulatory compliance Improve budget processes Managing Fixed Assets & Resources Improve return-on-investment (ROI) of fixed assets Reduce lifecycle costs Minimize manual processes Lower logistics costs SAP AG 2006, 9

10 Business Objectives Main Process: IT Service and Asset Analytics IT Service Maintenance & Operations Business Objectives: Increase Speed & Efficiency Flexible, fast and accurate analysis Better decisions with accurate and up-to-date information Ensure customers are treated in accordance with pre-defined business rules Improving Service Delivery Increase multi-channel delivery of services Improve service quality Managing Fixed Assets & Resources Optimize capital equipment and asset utilization Reduce down-time Improve procurement processes SAP AG 2006, 10

11 Business Objectives Main Process: Procurement & Construction Servcie Parts Transportation Business Objectives: Managing Fixed Assets & Resources Streamline asset accounting Improve physical inventory process Maintain asset profiles and records Improve procurement processes Reduce transaction costs Reduce inventory levels Reduce order processing costs Improve asset and maintenance management Better service levels Increase Speed & Efficiency Increase collaboration (internally & externally Reduce administration, improve business processes Lower logistics costs SAP AG 2006, 11

12 Business Objectives Main Process: Service Contract Service Analytics Service Parts Analytics Business Objectives: Improving Service Delivery Faster access to relevant information Increasing Revenue Enable cross-sell/up-sell capability Improve customer retention and loyalty Improving service delivery Reduce administration, improve business processes Improving Service Delivery Faster access to relevant information Increase Speed & Efficiency Better decisions with accurate and up-to-date information Flexible, fast and accurate analysis Increasing Revenue Develop new markets & niches Gain market share Improve process efficiency Improve service quality Better service levels SAP AG 2006, 12

13 Business Objectives Main Process: Service Parts Fulfillment Service Parts Planning Service Parts Procurement Business Objectives: Better service levels Reduce late orders Complaint management and tracking Increasing Revenue Efficient campaign planning and management Reduce order processing costs Improve forecast accuracy Better service levels Lowering Working Capital Reduce material and component obsolescence Increase inventory turns Reduce out-of-stock situation Reduced service parts inventory levels across the service parts network Increase Speed & Efficiency Increase collaboration (internally & externally Reduce order processing costs Reduce administration, improve business processes Improve procurement processes SAP AG 2006, 13

14 Business Objectives Main Process: Service Parts Warehousing Service Sales and Marketing Warranty and Claims Business Objectives: Lowering Working Capital Improve capacity utilization Reduce inventory carrying costs Reduce inventory levels Lower logistics costs Improve inventory visibility Provide a single face to the customer Shorten proposal/quotation cycle Increasing Revenue Develop service offerings Efficient campaign planning and management Enable cross-sell/up-sell capability Add 24x7 customer service Better service levels Improving Service Delivery Faster access to relevant information Increase Speed & Efficiency Better decisions with accurate and up-to-date information Increase collaboration (internally & externally SAP AG 2006, 14

15 Solution Map Product Table Key S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 S20 S21 S22 Description Advanced Planning & Scheduling (applies to mysap SCM) Event Engine (applies to mysap SCM) Extended Warehouse (applies to mysap SCM) mysap Customer Relationship mysap Customer Relationship : SAP Usage Based Billing mysap Customer Relationship : SAP Workforce Optimization mysap ERP mysap ERP / mysap Customer Relationship mysap ERP / mysap ERP Financials mysap ERP / mysap Product Lifecycle mysap ERP / mysap Supplier Relationship mysap ERP / mysap Supply Chain mysap ERP Financials mysap ERP Human Capital mysap ERP: SAP Environment, Health and Safety mysap Mobile Business Solutions mysap Supplier Relationship mysap Supplier Relationship : Strategic Sourcing mysap Supplier Relationship : Supplier Enablement mysap Supply Chain SAP for Utilities: SAP GIS Connector Package SAP Global Trade Services: SAP Compliance SAP AG 2006, 15

16 Solution Map Product Table Key S23 S24 S25 S26 S27 Description SAP Inventory Collaboration Hub (SAP ICH) SAP NetWeaver Business Intelligence SAP NetWeaver Exchange Infrastructure SAP NetWeaver Mobile SAP Solution Manager SAP AG 2006, 16

17 Solution Map Partner Interface Table Key P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 Description Computer Aided Design External Scheduling MCA xapp Service Inventory Optimization Plant Data Collection SAP Price and Margin by Vendavo Process Control Project I.App by Impress Software RCMO - Reliability Centered Maintenance and Optimization for SAP Service and Asset by Meridium Service Performance by Digital Fuel Technologies Visual Information for Plants by NRX SAP AG 2006, 17

18 Copyright 2006 SAP AG. All Rights Reserved No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iseries, pseries, xseries, zseries, z/os, AFP, Intelligent Miner, WebSphere, Netfinity, Tivoli, and Informix are trademarks or registered trademarks of IBM Corporation. Oracle is a registered trademark of Oracle Corporation. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc. JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. MaxDB is a trademark of MySQL AB, Sweden. SAP, R/3, mysap, mysap.com, xapps, xapp, SAP NetWeaver, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG. This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice. SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence. The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages. SAP AG 2006, 18

19 Copyright 2006 SAP AG. Alle Rechte vorbehalten Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, ohne die ausdrückliche schriftliche Genehmigung durch SAP AG nicht gestattet. In dieser Publikation enthaltene Informationen können ohne vorherige Ankündigung geändert werden. Die von SAP AG oder deren Vertriebsfirmen angebotenen Softwareprodukte können Softwarekomponenten auch anderer Softwarehersteller enthalten. Microsoft, WINDOWS, NT, EXCEL, Word, PowerPoint und SQL Server sind eingetragene Marken der Microsoft Corporation. IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iseries, pseries, xseries, zseries, z/os, AFP, Intelligent Miner, WebSphere, Netfinity, Tivoli, Informix und Informix Dynamic ServerTM sind Marken der IBM Corporation. ORACLE ist eine eingetragene Marke der ORACLE Corporation. UNIX, X/Open, OSF/1 und Motif sind eingetragene Marken der Open Group. Citrix, das Citrix-Logo, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, MultiWin und andere hier erwähnte Namen von Citrix-Produkten sind Marken von Citrix Systems, Inc. HTML, DHTML, XML, XHTML sind Marken oder eingetragene Marken des W3C, World Wide Web Consortium, Massachusetts Institute of Technology. JAVA ist eine eingetragene Marke der Sun Microsystems, Inc. JAVASCRIPT ist eine eingetragene Marke der Sun Microsystems, Inc., verwendet unter der Lizenz der von Netscape entwickelten und implementierten Technologie. MaxDB ist eine Marke von MySQL AB, Schweden. SAP, R/3, mysap, mysap.com, xapps, xapp, SAP NetWeaver, und weitere im Text erwähnte SAP-Produkte und -Dienstleistungen sowie die entsprechenden Logos sind Marken oder eingetragene Marken der SAP AG in Deutschland und anderen Ländern weltweit. Alle anderen Namen von Produkten und Dienstleistungen sind Marken der jeweiligen Firmen. Die Angaben im Text sind unverbindlich und dienen lediglich zu Informationszwecken. Produkte können länderspezifische Unterschiede aufweisen. Die in dieser Publikation enthaltene Information ist Eigentum der SAP. Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, nur mit ausdrücklicher schriftlicher Genehmigung durch SAP AG gestattet. Bei dieser Publikation handelt es sich um eine vorläufige Version, die nicht Ihrem gültigen Lizenzvertrag oder anderen Vereinbarungen mit SAP unterliegt. Diese Publikation enthält nur vorgesehene Strategien, Entwicklungen und Funktionen des SAP -Produkts. SAP entsteht aus dieser Publikation keine Verpflichtung zu einer bestimmten Geschäfts- oder Produktstrategie und/oder bestimmten Entwicklungen. Diese Publikation kann von SAP jederzeit ohne vorherige Ankündigung geändert werden. SAP übernimmt keine Haftung für Fehler oder Auslassungen in dieser Publikation. Des Weiteren übernimmt SAP keine Garantie für die Exaktheit oder Vollständigkeit der Informationen, Texte, Grafiken, Links und sonstigen in dieser Publikation enthaltenen Elementen. Diese Publikation wird ohne jegliche Gewähr, weder ausdrücklich noch stillschweigend, bereitgestellt. Dies gilt u. a., aber nicht ausschließlich, hinsichtlich der Gewährleistung der Marktgängigkeit und der Eignung für einen bestimmten Zweck sowie für die Gewährleistung der Nichtverletzung geltenden Rechts. SAP haftet nicht für entstandene Schäden. Dies gilt u. a. und uneingeschränkt für konkrete, besondere und mittelbare Schäden oder Folgeschäden, die aus der Nutzung dieser Materialien entstehen können. Diese Einschränkung gilt nicht bei Vorsatz oder grober Fahrlässigkeit. Die gesetzliche Haftung bei Personenschäden oder Produkthaftung bleibt unberührt. Die Informationen, auf die Sie möglicherweise über die in diesem Material enthaltenen Hotlinks zugreifen, unterliegen nicht dem Einfluss von SAP, und SAP unterstützt nicht die Nutzung von Internetseiten Dritter durch Sie und gibt keinerlei Gewährleistungen oder Zusagen über Internetseiten Dritter ab. SAP AG 2006, 19