Vodafone Proposal for The Malta Institute of Accountants 1
Vodafone Malta Vodafone Malta is part of the world s leading international telecommunications Group offering a wide range of voice and data communications. The company is the market leader in the provision of mobile electronic communication services, offering customers superior quality network, excellent customers service, innovation and the best value available on the market. Vodafone contributes towards the benefit of the Maltese community through its Corporate Responsibility activities. 2
Why Vodafone? We offer products and services to help our Business customers be more productive. Vodafone aims to remain the number one service provider for your Business We provide good quality voice calls backed by the most state-of-the-art networks and up to date Data services on the latest Business devices. Vodafone offers you nation-wide coverage. We have a portfolio of plans that is suited to meet the needs of our customers. We have invested in more front line resources to provide better account management. We continue to expand our Roaming network portfolio keeping customers connected everywhere. We are innovative, courageous and usually first to market. Our customers know that Vodafone will be there first with the latest services and devices. 3
Our Network Malta s first mobile network operator The very first mobile call was made on the Vodafone Malta network nearly 20 years ago; the first GSM call was made in 1997. During August 2006, we were the first mobile network operator to deploy 3G followed by the launch of HSDPA for high speed data transmission in December 2006. In June 2007, Vodafone Malta launched fixed broadband based on WiMax technologies. In October 2007, we announced that through an exclusive partnership with Aspider Solutions, we will be able to support Multiple MVNOs. Vodafone aims to remain the number one service provider for Businesses Vodafone Malta s international gateway spans approx. 250km between Malta and Catania carrying three main types of traffic; Internet, Voice and Data. 4
Mobile solutions for your Business 5
Voice Solutions Focus on your Business not on your phone bills SME Looking for a Pay Monthly Plan that is simple, flexible and helps your Business increase productivity? Than look no further than a Smart+ Plan for any type of business. What s more? You can also choose add-ons according to your Business requirements. Corporate Plans Our Corporate Plans are built around the unique needs of your business. Our dedicated Account Executives will proactively manage your account and consult with you to ensure that your company makes the best of telecommunications technology. 6
Business Essentials Start Plans Unlimited Plans Smartphone 15 25 Local & EU calls 60 min 100 min Vodafone calls u/l group u/l group Fixed calls SMS any-net 60 100 Internet 35 55 135 min 300 min unlimited unlimited 400 unlimited 30 50 70 95 60 min 135 min 300 min 600 min u/l group unlimited unlimited unlimited unlimited 60 400 unlimited unlimited 2GB 2GB 2GB 2GB Only available with a minimum 1 year tie-in Outside of bundle rates: 10c / MB All contracts are offered with a 2 year contract with handset subsidy E-billing compulsory 7
BusinessEssentials Add-ons Tailor your Business Essentials plan with our range of Add-ons available and get the best value for your price plan! Add On Bundles What customer gets Monthly Price Calls SMS Unlimited Calls to all local Fixed 50 minutes to non-eu countries 250 SMS to any local network 500 SMS to any local network 5 15 5 10 For usage notification send an SMS to 16290 to check your balance 8 Presentation title in footer 08 February 2011 8
Roaming Cheaper and simpler roaming rates Business trips can be a hassle - you shouldn t have to worry about roaming rates too. Roam with the network that reaches every corner of the world! With over 300 roaming network partners in over 180 countries around the world, your calls are in safe hands whenever you are abroad! Vodafone Passport Using your mobile phone abroad has never been so simple - no bill complications and you can easily control your costs. With Vodafone Passport, Pay Monthly customers can benefit from even cheaper calls to Malta and to other numbers within the country being visited. For roaming rates visit vodafone.com.mt 9
Vodafone the fastest Network Mobile Broadband Speeds of up to 14.4Mbps Vodafone has the fastest mobile broadband on the island, giving you high internet speeds when on the move. Stay connected wherever you are Take your office with you and transform your working day, whether it s occasional group access for an off site team, right up to everyday connectivity for meetings with clients or multiple field workers. With Vodafone s mobile broadband network and devices you can get connected quickly and easily when Business takes you away from the office. Easy to use All you have to do is simply plug in your Vodafone Internet Key, the software installs automatically and you re instantly online. All you have to do is choose which data plan suits your needs best. 10
Internet on your mobile Stay connected whilst on the go Waiting for an important email but have to leave the office? Would you miss out on a Business opportunity just because you re not at your desk? Internet on your mobile gives you a quick easy solution to stay connected to your office whilst not at your desk. There are different internet bundles to choose from, depending on your needs and on the usage you do. Starting from only 6 per month, you re only a click away from all your emails and information you might need online. 11
Internet on Your Mobile Plans and Mobile Broadband Postpaid Plans Liberty Tariff Price Data Bundle Rate Outside Bundle Liberty Bronze 6 100MB 1c/MB Liberty Silver 15 2GB 1c/MB Liberty Platinum 23 7GB 1c/MB iphone Pay monthly 20 3GB 1c/MB *When subscribing to 12months onto the Liberty Silver or the Liberty Platinum plans you get a free Vodafone Pro Internet Key worth 99. Roaming charges apply whilst abroad. For more information visit vodafone.com.mt 12
Vodafone Office Broadband Fixed Broadband and Telephony for your Business Every Business has its own telecommunication needs, from internet to fixed telephony, but one thing every Business wants is value. Vodafone has combined its fixed-line telephony and broadband internet services in its range of new office broadband solutions to meet our customers total communications needs. The Vodafone Office Broadband packages are ideal for SOHO and SME as they offer high speed internet at the work place with the options of including: fixed telephony, with the added benefit of two fixed lines, and Very high upload speeds It s easy to switch to Vodafone Office Broadband. Connection is free and there s no installation fee either. You can also port-in your existing fixed lines to Vodafone. 13
From as little as 32 a month inclusive of VAT Vodafone Office Broadband gives you: A fast and reliable internet connection (download speed of 5 Mbps & upload speed of 1 Mbps) Unlimited usage ALL day long (No download limits) 1 FREE Static IP* A FREE installation and a Modem with no equipment deposit PLUS one of the below options: Option A Upgrade your internet connection with a very high upload speed; up to 2 Mbps OR Option B Two fixed telephone lines A Voice Gateway/Router with no equipment deposit** Unlimited free calls to Vodafone fixed lines 200 free minutes to all other local fixed lines Calls to other local fixed lines 0.02/min Local calls to Vodafone mobile at 0.21/min, & 0.26 /min to other mobile networks International rates from 0.03/min to fixed; 0.23/min to mobile COMING SOON **Free with Fixed Telephony Get both options together for just an additional 7 per month *(On request by the customer additional IPs are assigned against a charge of 2/month/IP) 14
Mobile Advertising Benefits Highest reach More then 400k locally Highly targeted Reach your preferred customer segment according to the desired targeting parameters, personalizing content Cost Efficient Volume discounts and variable pricing depending on channels used Immediate No other medium can be as immediate and direct as much as a mobile Interactive Get immediate feedback from customers, thus engaging customers through automated dialogue building Viral Target audience can easily forward ads to friends, colleagues and family, thus getting more then for what you pay Integrate Can be easily integrated with other forms of advertising in a holistic media plan Products SMS MMS Web Portal Targeting Parameters Age Gender Location (Postal Address) Mobile Spend Mobile Type 15
Other Services and Supporting Factors 16
Other services Voice Mail Voice Mail allows you to receive up to 30 messages of 120 seconds each. You can access these messages from your mobile, Vodafone also notifies you of any new messages by sending you an SMS with the number of the caller and if you wish, it could also call you. Call diverts Call Divert lets you direct incoming calls to another number ideal if you want a friend or colleague to handle your calls without actually giving them your mobile. This service is free for all pay monthly Vodafone Customers. 17
Supporting Factors Our clients come first Account Management At Vodafone, we have a dedicated sales channel focused on the needs of our customers. This is made up of a team of Account Executives, each managing a portfolio of customers. Customer Service Our Customer Service structure ensures we always meet our stated service levels. We are continually introducing and developing technology to provide our staff with the tools to provide first time resolution on a query whenever possible. A dedicated Business team at Call Centre giving priority and focusing on the needs of customers Billing Itemised Billing: Vodafone can provide you with a detailed version of your bill including local, international, roaming calls, SMSs and data sessions. Secure e-billing: Pay Monthly customers can now opt to receive their bill by email. This will enable you to manage your bills better, more conveniently and more effectively. 18
24-month agreement proposal to Malta Institute of Accountants. Dated: 20 th January 2011 Vodafone Malta Ltd would like to offer; Pay Monthly Plans New pay monthly customers (new Vodafone customers or migration from prepaid): 3 months with 0 access fee when signing up to a two year agreement over-and-above any other offer at the time Existing pay monthly customers: 6 months free data bundle ( 15/2Gb) when committing to two year data bundle (or smartphone tariff) Devices 10% discount on RRP on smartphones (BlackBerry, Apple, HTC) 20% discount on RRP on netbooks 19