ENTERPRISE CLOUD COMMUNICATIONS: AN INTRODUCTORY OVERVIEW +44 (0) 1189 908 0850 partners@voxclever.net www.voxclever.com
Table of Contents Why choose us?... 2 How do we help?... 2 Product as a Service... 4 The market... 4 Enterprise Cloud Communications... 5 Service Orchestration... 7 Architecture... 9 Summary... 11 partners@voxclever.net www.voxclever.com Page 1
Why choose us? voxclever enables service providers to create, deliver and manage cloud communication services for their end users. We provide the tools needed to meet the demands of customers and compete effectively on service agility, without the need to make resource and time intensive investments. We have been serving partners since 2009, and have proven expertise in delivering large, complex cloud communications solutions, as well as operating a multi tenanted, and multi hierarchal platform. We have been chosen as the Design Authority for Tier 1 carriers and service providers looking to develop and deploy cloud solutions. Using our experience, skills and platforms, we work with our partners to develop and deliver on their promises. How do we help? Speed to market We offer rapid market entry for enterprise cloud communications solutions, and enable our partners to become more agile, a quality which is essential in a fast moving market. Providers can no longer rely on core business to grow, as over time this will diminish as products become commoditised. Acting now will mean that new revenue streams can be generated, ensuring their continued success. partners@voxclever.net www.voxclever.com Page 2
Meet the demand We enable our partners to move up the value chain more quickly than their competitors and deliver services that match demand, without shouldering development costs and stretching internal expertise that could be allocated elsewhere. Reducing the capital costs of product development means that our partners can benefit from additional revenues and improved cash flow. Differentiate We give our partners the ability to differentiate their product offerings. Unified communications is no longer niche, and as more providers enter the market, the need to stand out is essential. We make it easy for our partners to create new and bespoke solutions, and get them to market in minutes. This gives our partners a competitive advantage. Identity Our fully brandable tools and interfaces allow our partners to maintain their brand identity and sell customised solutions to their customers. Brand equity is the key to the success of our partners in a fast paced market. partners@voxclever.net www.voxclever.com Page 3
Product as a Service We are able to supply our partners with expertise and knowledge to assist them in getting their differentiated solutions to market fast. Outsourcing the development of a new suite of products means our partners not only get to market fast, but also reduce the CAPEX required to develop the product in house. Our in house experts work closely with, and support our partners in multiple areas, increasing their agility and providing industry insight into best practice when deploying new and complex communication solutions. We believe this model provides our partners with all the tools and knowledge to help them focus on their core business, driving revenue opportunities, confident in the knowledge that products will be delivered. The market Providers are seeing their enterprise customer base become increasingly dynamic in what they ask of them. They want to enable mobile workers, allow for more flexibility in procuring services and ultimately, determine themselves who controls the services they are using. This means there is a growing need to offer services that are more dynamic and ready to meet these new demands. Enterprises are also changing the way they operate. Many are focussing on improving agility within their organisations, including rationalising their real estate, and making greater use of the benefits of a more mobile society. With this greater flexibility comes a requirement for greater control of business assets and communication is no different. Enterprise cloud communications delivers on both the flexibility and also control requirements. partners@voxclever.net www.voxclever.com Page 4
Enterprise Cloud Communications We can offer an integrated solution for voice, video and collaboration services sold on a per user basis. All our services are provided over the top of our partners core data networks. By leveraging existing infrastructure they are able to increase the average revenue per user, which brings with it the opportunity to cross-sell and up-sell value added services. We provide our partners with access to our industry leading management and service orchestration layer which gives them full access to manage and control their customer base. a) Portfolio Our platforms allow us to provide a full portfolio of over the top voice services, including PSTN access, mobile clients, conferencing, and softphones. Extended voice services are available with Call Centre and Call Recording functionality. Pan European number ranges can be provided, including geographic and non-geographic, as well as full Number Porting services in all major countries across EMEA. These can be augmented by additional value added collaboration tools such as video conferencing, instant messaging and presence. partners@voxclever.net www.voxclever.com Page 5
b) Coverage We have strategic relationships with an ecosystem of suppliers which helps us to provide solutions to a range of partners across the globe. c) Ecosystem Our ecosystem is built around best in class hardware and software from multiple vendors and suppliers, some of which are shown below. All releases are fully stage tested before being made available on production, ensuring smooth operational running on our partners environments. partners@voxclever.net www.voxclever.com Page 6
Service Orchestration The voxclever service orchestration platform delivers all the tools required to build, deliver, manage and charge for service offerings, allowing our partners to quickly move up the value chain. a) Capabilities Lead to Cash We offer our partners a unique lead to cash functionality. This provides the ability to provide instant quotations to prospects, including options for discounting and volume pricing. Once the quotation is accepted, the order is placed and the provisioning process follows. Integration into third party distribution channels provides an automated system for all aspects of the solution, reducing deployment costs and errors. partners@voxclever.net www.voxclever.com Page 7
Service Creation Bespoke 'User Profiles' can be easily created from standard BroadWorks licence packs to form differentiated service offerings. Provisioning Wizard-based processes to create, amend and cease users. Multi-tiered, permission based hierarchy, for all business levels and customer self-serve. Mediation Multiple carrier data feeds can be collected, validated, aggregated and correlated for downstream rating processes. Rating Carrier-grade billing against standard or bespoke tariffs, with an unlimited number of tariffs supported. Built in Anti-Fraud measures and reporting. Asset inventory management The management and tracking of all physical and virtual assets, with automated number range management providing reservation, allocation and quarantine functionality. Trouble Ticketing The management and tracking of Incidents through the entire process, with SLA compliance tracking and automated alerts and escalations. partners@voxclever.net www.voxclever.com Page 8
Reporting Extensive capability to report on all modules, provided either on demand, or scheduled to run as necessary. b) Branding Our partners brand is what makes them unique, and this is something we have taken into consideration in the design and development of portals. All aspects of the interface, including logos, images and backgrounds are fully customisable to our partner s needs. We also provide the ability to customise all the naming conventions on the interface, aligned with our partners identity. This ability will help them stand out from the crowd in a fast paced market. c) Hierarchy Our solution provides multiple levels of hierarchy to allow partners to fully control who has access to the system, and what they have access to. Permissions can easily be configured, allowing easy management of customers, as well as pushing control down to the point of demand. The following levels are currently available: Reseller Customer Department / Site End user All changes to services and users are tracked and logged by the system to provide further analytics to our partners. The ease of use of the portal and the range of features and functionality contained assists in deploying and managing customers easily and efficiently. Architecture Our carrier grade platform is fully owned and managed by voxclever, and we continue to onward develop to ensure the latest features and services are available to our partners. All our services are provided from our hosted environment, via private dedicated interconnects. Our platform is fully resilient, operating hot standby, and located in multiple data centres. We interconnect to several major Tier 1 and Tier 2 CSPs for traffic and routing, ensuring high quality and high availability. partners@voxclever.net www.voxclever.com Page 9
a) Lab and staging environment We have full test and staging facilities within our lab environment, and rigorously test all new features and services before deploying to the live network. We are closely aligned to the latest releases of our suppliers features and functionality, deploying upgrades n-1 years once stable, ensuring our customers have access to these releases at the earliest point in time. b) Integration We can integrate into platforms and applications, for products and services we feel will complement our partners portfolios, as well as those that are specific to individual partners needs. Some examples of these include integration into Remedy, Salesforce, JD Edwards, UltraSoft, and Surgemail, as well as third party platforms providing mobility, call recording and call centre applications. partners@voxclever.net www.voxclever.com Page 10
Summary We provide high quality enterprise cloud communication services to our Partners. This includes full automation of all elements of the lead to cash chain via our services orchestration layer, accessed via our multi hierarchical Portal. Our tailor made systems, demonstrable track record and innovative service stack, alongside our partners brand, are key differentiators. We enable our partners to move up the value chain quicker than their competitors and deliver services that match demand. Accelerated market entry and reduced in-house development costs mean our partners can build new revenue streams by providing new and innovative solutions. partners@voxclever.net www.voxclever.com Page 11