END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE

Transcription

1 END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE

2 About M 2 TD M2 TD is a wholly black Owned IT Consulting Business. M 2 TD is a provider of data center consulting and managed services. In a rapidly changing data center environment, M 2 TD partners with customers to define a strategy, execute that plan and operate their environment. Our constant focus is on cost efficiency, risk mitigation and service improvement. Our unique business model comprised of proprietary software tools, methodologies and domain expertise. We help deliver on the promise of agility and usage based spending in the next generation infrastructure paradigm. This journey significant and requires an experienced and pragmatic guide to help you achieve your goals. Our experience is based on thousands of projects in addition to ongoing daily operations of customer environments. Our consultative philosophy of doing business means we are more than just your reseller; we are your business partner. We work closely with each customer to make sure every IT budget is spent wisely and that the results exceed expectations. By focusing on all aspects of information protection, availability and compliance, M 2 TD ensures that customers get information where it s needed, when it s needed more efficiently, effectively, and with greater reliability. We are recognized by many of our partners as a top tier provider of hardware, software and services, receiving the highest certifications from some of the most respected names in the IT industry. Our Vision To become a respected group of highly skilled professionals in the IT industry. Our Mission Our mission is to become a valued and trusted resource, helping you to determine and prioritize your business initiatives and then design a technology solution to help you achieve your goals We work closely with each customer to make sure every IT budget is spent wisely and that the results exceed expectations.

3 Our Solutions Cloud Computing Cloud computing provides scalable, on demand resources and services. Whether you re considering a private cloud or moving to a public the cloud model requires establishing aservice provider model to meet service level agreements and utilizing automation to quickly deploy resources from avirtualized pool. Our Cloud Services include: Cloud Snapshot Cloud Impact Analysis Cloud Modernization Accelerate Cloud Data Centre Data Center Flexible approach. Minimal risk. M 2 TD takes a unique approach to data center consolidations and migrations. We offer a flexible approach geared to match your specific IT infrastructure needs, whether it s an application centric approach or an infrastructure based service. Our services include: Data Center Migration Services Data Center Infrastructure Services Energy Proficiency Impact Analysis Virtual Environments M 2 TD offers both server virtualization and desktop virtualization services to help customers control costs, manage growth and improve services that drive Workspace Services M 2 TD looks at the workspace, not just the desktop. We help customers identify the different user profiles in their business and then define the appropriate technologies and architectures to support each user group s needs. From strategic design and planning through technology deployment and operational support, our unique approach ensures technology is maximized to drive business. Infrastructure Operations You manage the business. We ll manage the day to day details. Managed Services: our managed services include Optics reporting and monitoring services, 365X7X24 technical support services, incident management, problem resolution and handson, experienced SMEs to ensure your environment runs smoothly and meets SLAs. We have the resources and expertise to focus on a single technology or manage your entire infrastructure, on your assets, both onsite as well as remotely. Cont...

4 Our Solutions Continued 24x7 access to team with all the necessary skills, expertise and certifications Reduce capital expenditures by maximizing utilization of existing assets Avoid costs to implement and maintain a reporting tool Accurately forecast future capacity based on historical patterns Limit the need to hire and train resources Predictable fixed monthly fees Disaster Recovery Our Disaster Recovery services help you design, plan and implement sound, actionable disaster recovery solutions that ensure your data is restorable within specific recovery time objectives and recovery point objectives. Our DR services are: Architected to address both production and non production recovery requirements Verifiable and tested Fully supported with appropriate policies and procedures are considerations as you evaluate the effectiveness of your storage infrastructure. Our Storage Services are customized for your specific business requirements and optimize your environment for efficiency, cost reduction and risk mitigation. Storage Impact Analysis Storage Modernization Accelerate Storage Storage Technology Selection Storage Managed Services M 2 TD provides Backup & Recovery Services to ensure clients achieve data protection, recoverability and availability in their data management infrastructure. Whether its ensuring backups run seamlessly, sorting through the hype and promise of emerging technologies, or establishing cost controls and quality metrics for backup and restore, M 2 TD consultants bring predictability, manageability and control to data management environments. Storage/Backup & Recovery Storage technologies are not one size fits all. The IT environment you have today, the way you do business, the level of in house expertise, your organization s ability to tolerate downtime, the degree of complexity you re willing to manage all Cont...

5 Our Solutions Continued Backup Impact Analysis Backup Modernization Accelerate Backup Accelerate Tape Elimination Backup Technology Selection Backup Managed Services Security Our experienced consultants provide insight into your current security environment and offer prioritized, vendor independent recommendations and service solutions to achieve a higher level of security. Our unique approach is based on: Understanding your business goals and applying them to IT and operational vulnerabilities for appropriate prioritization and risk remediation Creating a custom risk profile for our customers that strikes the appropriate balance between security controls and business goals Measuring your return on investment with an optimized security environment that combines an environmental view of security encompassing people, process, policy and technology your business needs and government or industry compliance requirements. Our solutions are built around the challenges our customers face every day, and are customized for each customer s specific environment. Along with expertise that comes from working on hundreds of enterprise scale archiving projects, we have proprietary tools to help automate and control the process. Our archiving services are designed to help you easily and efficiently meet your business needs and government or industry compliance requirements. Archiving Be compliant. Be ready for anything. Our archiving services are designed to help you easily and efficiently meet

6 Our Services Support Services We offer a variety of support services for hardware or software companies who require expansion and scalability within their support services operation. M 2 TD Customer Support Services Customizable, modular support offerings that complement your current support organization or serve as your entire support function Comprehensive selection of support infrastructure and resources Direct access to our best technical experts by phone, online or on-site 365x24x7 The basic levels of call center support are: Level One Support call logging, contract validation, problem definition, and problem escalation Level Two Support all level one support plus knowledge based technical resolution, error log review, data gathering Remote Managed Services M 2 TD Remote Managed Services provides remote management of your information infrastructure based on defined servicelevel objectives. With Remote Managed Services, you can optimize information management with intelligent remote monitoring, incident management, and day to-day management based on ITIL standards. With Remote Managed Services you can: Improve operational efficiencies and reduce risks. Minimize operational management costs. Meet service level objectives. Increase IT staff productivity. Optimize technology investment. Achieve cost-effective 24x7 coverage. M 2 TD offers flexible services that allow organizations to meet specific operational infrastructure needs and budget requirements. For more comprehensive operational infrastructure management without outsourcing, consider augmenting Remote Managed Services with M2TD Residency Services. Storage Managed Services M2TD Storage Managed Services provide comprehensive management of your storage operations in accordance with your specific service-level requirements. Cont...

7 Our Services Continued With M2TD Storage Managed Services, a dedicated M 2 TD team of storage management professionals assumes full onsite responsibility for all or part of your storage environment over a fixed term. This team leverages ITIL standards and EMC proven best practices, proprietary operational processes, and management oversight during the service engagement. With M 2 TD Storage Managed Services you can: Meet storage service-level requirements. Focus in-house staff on other key elements of the business. Improve quality of storage service delivery and the IT environment. Depend on more predictable costs. Proactively plan storage management with detailed reporting. Residency Services M 2 TD Residency Services comprise a range of services - from assisting with day-to-day operations and filling critical staff gaps to optimizing of processes, procedures, and support with industry best practices. EMC Residency Services deploy highly skilled, specialized professionals to address your critical information management and infrastructure needs. Residency tasks may include: resource management and provisioning, monitoring of information assets, status reporting, configuration, internal or external customer support, troubleshooting, root cause analysis, documentation, and operations management. Onsite or remote residency services enable you to: Realize greater and faster ROI on information infrastructure assets. Improve operational efficiencies. Expand management and support. Increase customer satisfaction. Narrow staff, skill, and/or experience gaps without additional headcount. Improve planning and operational insight. For personalized, day-to-day customer support, or to manage support activities across your EMC infrastructure, M 2 TD offers multiple onsite and remote personalized support residency services. These services help you drive rapid issue resolution, strategic planning, and improved storage availability and stability.

8 Our Contacts M 2 TD Head Office 16 Pieter Street Manhattan 7 Techno Park Highveld Centurion 0169 Contact Numbers Phone: Fax: [email protected] Website: [email protected]