A new level in efficiency Service catalogue

Transcription

1 A new level Service catalogue in efficiency

2 Introducing Qvantel BSS services A new level in efficiency As the global telecom operator landscape remains highly competitive, pressure is created for operators to find solutions to increase efficiency and transform the way they run their businesses. Consumers expect high-quality experiences and unprecedented freedom and flexibility from their operators, while new content and communications platforms place a heavy demand on the network. Qvantel s unique BSS service suite provides an easy and cost efficient solution for the key cornerstones of daily business: managing customer experience, managing and analysing product portfolio and managing revenue streams.

3 QVANTEL SUPPORT Flexible purchasing through multiple channels, combined with reliable delivery & fulfillment Efficient self-service and customer service channels with up-to-date information Exact and detailed bills delivered on time. ACCELERATION SERVICES Tailored solutions and products for specific customer needs PRODUCTS CUSTOMERS REVENUE Product catalog and fulfillment orchestration with multiple sales channels. Powerful customer information management and ticketing systems. Reliable and customisable revenue, ledger and fraud management MONITORING Full visibility of overall ecosystem performance and KPIs Easy product creation and configuration, enabling fast time to market Web-based tools for efficient customer service, combined with detailed event management. Revenue tracking and monitoring, with powerful revenue assurance tools STAKEHOLDERS

4 Qvantel BSS Services REAL PEOPLE Dedicated business support team VISIBILITY WEB UI BASED MANAGED BSS SOFTWARE GOVERNANCE Qvantel offers traditional BSS solutions in a new way: as an easy and efficient service suite that comes with well formed operational practices and professional service specialists in addition to the proven software solutions. The services enable customers to efficiently manage the processes and software solutions in the key elements of their business: customer interface, product portfolio and revenue flow. Business process execution Information architecture management Software solutions as a service Infrastructure management Business Acceleration Services PRODUCTS EXPERT SERVICES Delivery & Integration Services CUSTOMERS REVENUE Vertical solutions (e-invoicing, etc.)

5 Qvantel s BSS services consist of 3 main service areas: Qvantel customer management services manage endcustomer information and services needed for the sales and self service interfaces towards the end-customers Qvantel product management services provide services for product and portfolio management, and product catalogue driven order orchestration (order delivery, tracking and provisioning) Qvantel revenue management services provide services for billing and monetisation management Qvantel s Complementing Services provide additional services for specific needs: Delivery And Integration Services provide expertise for commercial deployment and extension of the services (with e.g. additional third parties) Business Acceleration Services provide pre-production services for new initiatives Vertical Solutions Services optimise the Qvantel s service solutions for use in vertical markets (e.g. in vertical enterprise markets such as industry automation)

6 CUSTOMER Qvantel s service offering for customer and customer interface management provides a suite of key functionalities and related specialist services for efficient running of daily operations in point-of-sales, web or via telephone. The services cover the entire customer life-cycle from initial order to service fulfillment, self-care, and upselling new offerings to customers via e.g customer care touch-points. Benefits New revenue: easy-to-use tools for efficient order creation, viewing and process tracking Efficiency: the overall solution suite is provided as a service REAL PEOPLE Dedicated business support team Business process execution Information architecture management Software solutions as a service Infrastructure management Ease of use: the solutions are designed to work with other parts of the system Visibility: service KPIs are easily available online and reviewed periodically VISIBILITY WEB UI BASED MANAGED BSS SOFTWARE CUSTOMERS GOVERNANCE POS/IPOS Service Telesales Channel B2B Order Entry Web-shop Self-service Customer Information Management Customer Notifications

7 POINT-OF-SALES CHANNELS (DIRECT & INDIRECT) enable order creation through stores. They provide an easy way of capturing new orders and providing customer support. SELF-SERVICE provides the customers a way to view and manage personal information. It enables upselling and improves satisfaction while reducing customer care calls. WEB-SHOP SALES CHANNEL provides a way for capturing new orders 24 hours a day, 7 days a week. The channel can also be used to steer traffic to point-of-sale locations. CUSTOMER INFORMATION enables management of all customer and contact details. It enables efficient customer service and provides opportunities for upselling. TELESALES CHANNEL enables order creation through telesales and customer care agents. It provides an easy way of capturing new orders and providing customer support. CUSTOMER NOTIFICATIONS enable notifications on important events to be delivered to customers via SMS and . B2B ORDER ENTRY makes entering large orders easy for sales representatives, enabling easy order handling and approval for medium and large business customers.

8 PRODUCT Qvantel services offering for product and portfolio management services provide a suite of key functionalities and related specialist services for efficient creation and life-cycle management of service products. This covers also fullfillment solutions for various types of service offerings - and advanced business intelligence services for portfolio optimisation. REAL PEOPLE Dedicated business support team Business process execution Information architecture management Software solutions as a service Infrastructure management VISIBILITY WEB UI BASED MANAGED BSS SOFTWARE PRODUCTS Product Catalog Commercial Order and Fulfilment Management Product Planning Services BI Analysis for Customer Portfolio GOVERNANCE Benefits New revenue: easy tools and specialist services for creating new offerings Profitability: business teams get better visibility for how to optimise their profits Quality: product management as integral part of total system results in better billing accuracy Automation: our fulfillment solution automates order fulfillment process

9 PRODUCT CATALOG Add and modify products, commercial information related to the products as well as commercial offer bundles available in the sales channels. It provides an easy way to manage sellable products and product bundle offers. PRODUCT PLANNING SERVICES Service for designing new products to service portfolio: configuration, deployment and testing of new products. It allows for faster time-to-market for new product offerings while saving costs related to implementation work. COMMERCIAL ORDER & FULFILMENT MANA- GEMENT Automated process for product and service fulfillment based on commercial orders. It handles provisioning of service products in customer management, rating and billing. It is a key element for ensuring revenue stream from delivery of ordered products. BI ANALYSIS FOR CUSTOMER PORTFOLIO Service for structured analysis of customer portfolio based on actual product performance. It enables portfolio optimisation by focusing on right offerings and life- cycle decisions.

10 REVENUE Qvantel services offering for revenue management services provide a suite of key functionalities and related specialist services for efficient charging, billing and monetisation management. REAL PEOPLE WEB UI BASED VISIBILITY GOVERNANCE MANAGED BSS SOFTWARE Dedicated business support team Business process execution REVENUE Revenue Assurance Reporting Rating and Billing Information architecture management Accounts Receivable Fraud Counters Software solutions as a service Credit Decision Infrastructure management Billing Configuration Management BI Analysis for Billing Quality Benefits Efficiency: charging and billing as a service provides significant efficiency gains Profitability: billing accuracy can be optimised with proven billing solutions Flexibility: Qvantel s experience results in high flexibility for monetisation models

11 RATING & BILLING SOLUTION calculates charges, applying them to the subscriber, collecting billable events registered to the system and generating invoices. CREDIT DECISION SOLUTION automates credit decisions in sales process. It helps manage credit risk and improves accuracy by reducing the possibility of human error. BILLING CONFIGURATION oversees the billing operations execution and quality, allowing profit optimisation and creating customer satisfaction via billing accuracy. BI ANALYSIS FOR BILLING QUALITY produces quality reports on billing quality, allowing the optimisation of profitability via continuous monitoring of the quality of billing. ACCOUNTS RECEIVABLE manages information on accounts, taxation, currency, vouchers and interfaces with General Ledger. REVENUE ASSURANCE REPORTING proactively detects potential revenue leakage, allowing revenue and profit optimisation, as well as customer satisfaction due to less errors. FRAUD DETECTION protects you and your customers. Based on traffic analysis Qvantel s solution can push notification SMSs to customer and trigger barring in network.

12 Working with us Improving business performance In Qvantel s model, a dedicated Business Support Team consisting of business analysts, user experience desigers, solution architect and technical business support team works closely with the customer to rapidly transform business ideas to concrete service changes. This enables faster ways to package new offerings, manage deployments and get insights for what works in the field. DEDICATED BUSINESS SUPPORT TEAM DEVELOPMENT SOLUTION ARCHITECT DEVELOPERS BILLING BILLING SPECIALISTS DESIGN TEAM OPERATIONS OPERATIONS MANAGER SERVICE SYSTEMS

13 Dedicated business support team acts as an easy-towork-with extension to your own teams. In addition you gain all the power from our shared resources (design and infrastructure management etc.) Business process execution enables you to focus on the most essential business management tasks while our experts can take care of more operational parts of selected business processes - from service and product configuration planning to billing management Information architecture management gives you insight into the evolution of your application and service landscape and keeps the integrations clearly documented and managed Software solutions as a service means that we don t just sell you applications, we take care of them. Instead of operating your own IT infrastructure and applications, you can focus on higher level business and product planning. Let our service teams handle the operational aspects Infrastructure management makes sure you never run out of power; our shared infrastructure team handles your servers and connectivity, with 24/7 support Qvantel s services are visible in the daily work in the following concrete ways: Real people provide dedicated expertise in customer teams as an extension to customers own teams. They handle the planning, execution and quality management for operations Visualisation presents real-time view to KPIs (defined with customer) through dashboards. Qvantel also provides analytics and reporting services for the customer to stay on the pulse on the direction and trends in the business Web UI based BSS Tool-box makes managing the services easy and flexible Our BSS service suite provides software solutions as a service and frees customers from IT work Governance provides dedicated operational and steering meetings with customers Expertise is provided whenever new needs arise. Our consulting services are always there to help

14 Companies we work with Working with Qvantel is simple and straightforward. They are always there when we need them. Vesa Savolainen, Director, DNA

15 Qvantel BSS Landscape CHANNELS POINT OF SALES TELESALES WEBSHOP SELF-SERVICE B2B TOOL CUSTOMER INFORMATION CUSTOMER NOTIFICATIONS FULFILLMENT LAYER ORDER & FULFILLMENT PROVISIONING LOGISTICS ENTERPRISE LAYER INSTALLATION MNP PRODUCT CATALOG 3RD PARTIES BSS CORE BI ANALYSIS FOR CUSTOMER PORTFOLIO ACCOUNTS RECEIVABLE FRAUD DETECTION PRODUCT PLANNING SERVICES BILLING CONFIGURATION REVENUE ASSURANCE REPORTING BI ANALYSIS FOR BILLING QUALITY CREDIT DECISION SOLUTION CREDIT BUREAU MNP BROKER ADDRESS VALIDATION LOGISTICS & WAREHOUSE RATING & BILLING SOLUTION BANK PAYMENT GATEWAY OSS PRINT HOUSE

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