HANDBOOK
NOTES............................................ Cerebral Innovative Choices is administered by the Cerebral Support Network Cerebral Innovative Choices is a registered Victorian Government Department of Human Services (DHS) disability service provider. CEREBRAL PALSY SUPPORT NETWORK NOTES............................................ The Cerebral Support Network (CPSN) is a Victorian-based organisation that was established in 1995 by a small group of individuals parents of children with Cerebral. CPSN is governed by a Board of Management (BOM), consisting of members who are volunteers, have Cerebral themselves, have a family member with Cerebral or have an interest in Cerebral. CPSN is dedicated to providing information, resources services to children adults with Cerebral their families. Over the years the CPSN membership has steadily grown, now provides an extensive range of information services to individuals with Cerebral. HISTORY OF CEREBRAL PALSY INNOVATIVE CHOICES In 1997 the CPSN identified a need for a more individualised responsive approach to accessing services. right to live their life the way they choose, where diversity is enhanced, respected celebrated where people with Cerebral are included in community life, in real meaningful ways. Since its inception, the program has evolved to members through all aspects of life. This enables individuals with Cerebral to utilise the program with options to their chosen lifestyle. MISSION Cerebral Innovative Choices empowers individuals with CP their families to take control design the lifestyle of their choice. Cerebral Innovative Choices creates real meaningful opportunities that are inclusive enable successful outcomes. Cerebral Innovative Choices is dedicated to providing a full range of options tools to suit individual needs. IS CEREBRAL PALSY INNOVATIVE CHOICES THE PROGRAM FOR YOU? To respond to this need, the CPSN implemented a flexible program for its members. It was known as the Cerebral Brokerage Program. In 2012 Cerebral Brokerage Program went through a full review was renamed rebred giving it its own identity. It is now known as Cerebral Innovative Choices (CPIC). Cerebral Support Network developed this program to cement its vision: Do you or someone you care for have Cerebral? Do you have an ISP (Individualised Support Program) or other available funding? Would you like to be able to select the worker you want? If you ve answered Yes to any of the above, then Cerebral Innovative Choices is for you. A society where people with Cerebral are not limited by their disability have the 18 3 19
HOW METROPOLITAN DOES WORK? DISABILITY SERVICES Cerebral Innovative Choices gives you the freedom to control co-ordinate your EASTERN METRO own service, allowing you to select a SUPPORT DHS Intake WORKER Response OF YOUR CHOICE while Cerebral Ph: (03) 9843 6312 Innovative Choices manages the employment obligations. Uniting Care Community Options The (Early program Choices) empowers you to do this by providing Ph: 1300 651 the 463 tools you need to recruit your own workers to manage your funding Yooralla /allocated Breakaway hours, thus freeing you to live the Ph: lifestyle (03) 9831 you 5600 want. Cerebral NORTHERN METRO Innovative Choices is a partnership between 4 key partners: DHS Intake Response Ph: The (03) funding 9412 2741 agency The individual with CP/representative Melbourne City Mission Ph: The (03) 9487 9200 worker The Cerebral Support Network (CPSN) Early Choices Cerebral Ph: (03) 9487 9238 Innovative Choices enables you to negotiate directly with your workers so Carelinks they turn North up when you want them to. It is also culturally, Ph: (03) 495 age 2500 gender appropriate because you Annecto direct Emergency your workers determine how after they Hours can Response best meet Service your needs. Ph: 1800 727 280 Choose from these types of care: WESTERN METRO DHS Intake Response Personal Care (e.g. showering, Ph: (03) 9412 2741 dressing, toileting, feeding) Baptcare Attendant Family Care Services (community other Ph: activities) (03) 9373 9800 Care In Home Connect Support (home duties) Ph: Respite (03) 9362 Care 8000 (giving the primary carer a break) McKillop Family Services Ph: Employee (03) 9680 Support 8444 (holidays, camp, recreation programs) Annecto Emergency DHS Service Stard: PARTICIPATION after Hours Response Service Ph: 1800 727 280 Easy SOUTHERN access METROto employment information:. DHS...... Intake............... Response.......................................... Ph: 1300 131 079 We work with you to set up a safe work MOIRA environment for your workers Ph: (03) 8552 2222 Assurance that you are compliant with up-todate employment Child legislation Family Services Windermere Ph: (03) 9705 3200 Easy-to-underst information on the terms Anglicare conditions Victoria of the program Ph: Receive (03) 5982 regular 2586 reports on payroll information on your accounts Freedom to choose your worker s rate of pay CP RELATED CONTACTS DHS Service Stard: ACCESS............ AND....... ENGAGEMENT............................................. Cerebral Support Network Training Ph: 1300 277 600 opportunities (1300 CPSN 00) for you your workers:. Action......... on.... Disability.............. within.................................... Ethnic Communities (ADEC) Ph: Learn (03) 9480 how 1666 to utilise Innovative Choices to get the most benefit Association Get the tools for Children knowledge with a to Disability manage Ph: (03) 9818 2000 your workers Better Access Start to free annual training workshops Ph: 1800 first 242 aid 636 training CENTRELINK Guidance on accessing further specialised Central training disability for you or your workers Disability Training Sickness materials Carers guides are provided for Ph: all 13 participants 27 17 workers Toll Free: 1800 810 586 DHS Service Stard: WELLBEING Cerebral Education Centre Ph: (03) 9560 0700 Use our templates forms: Disability Advocacy Resource Service Ph: Get (03) the 9639 tools 5807 you need to successfully select, Early recruit Childhood train Intervention your Services workers (ECIS) Our employment Ph: 1800 783 pack 78 gives you employment forms security check applications Independent Living Centre Use our sample Position Descriptions Ph: 1800 686 533 Support Worker Performance Reviews Kids Up-to-date Help Line employment (Kids Counselling) advice guidance Ph: is 1800 available 55 1800 when you need it DHS Service Stard: ACCESS AND ENGAGEMENT Continuous service Improvement: Lifeline (24hrs/7days) Ph: 131 114 Parent Line (24 hrs) Ph: We 132 maintain 289 regular contact with you, listen to you Royal Children s Hospital (RCH) Ph: Working (03) 9345 together 5522 to resolve any issues you may be experiencing Migrant Regular Resource opportunities Centre to give us formal Ph: informal (03) 9342 feedback 9700 Monash Your feedback Medical is Centre evaluated (MMC) regularly Clayton used to continually Ph: (03) 9594 improve 6666 our services DHS Moorabbin Service Stard: Ph: (03) 9928 WELLBEING 8111 Nurse on Call Ph: 1300 60 60 24 Financial benefits for you: Scope Box Get value Hill Ph: for (03) money 9843 with 3000low fees which are Glenroy within the Ph: DHS (03) unit 9306 cost 6654 Choose from a range of funds Translating management options Interpreting Service (TIS) Ph: 131 450 Accumulate additional funding with each Villa hour Manta you use Legal Service Ph: All 1800 profits 014 are 111 returned to Cerebral Support Network to provide programs Wheelchair Sports Victoria services for individuals with Cerebral Ph: (03) 9473 0133 their families Yooralla DHS Service Stard: Ph: ACCESS (03) 9650 AND 4077 ENGAGEMENT Quality service management: We are compliant with the Disability Act 2006, Fair Work Act 2009, Equal Opportunity Act 2010, OH&S Act 2004, Privacy Act 1988 We abide by the Disability Service Stards the Department of Human Services Guidelines Every 3 years, we conduct an independent quality framework audit You have access to employer liability insurance Our office staff have the skills attributes required to manage your funding DHS Service Stard: EMPOWERMENT 416 17 5 Bookkeeping, reporting administration: Your worker s wages, superannuation, work cover tax are paid by us Receive regular, timely invoices for the care you use Each quarter, you receive a statement of your account Your records are maintained accurately securely We reconcile your funding report to you your funding provider We monitor your care usage keep you informed DHS Service Stard: ACCESS AND ENGAGEMENT Support services: Free Cerebral Support Network Membership Access to CP services, information, referral community programs Free access to the Care Centre: a single point of contact for queries requests issues Get phone, email or face-to-face, information advice on CP related issues Free consultation by appointment Intake assessment service DHS Being Service able Stard: to select WELLBEING who I want trust to care for my child, has given me peace of mind the freedom to do all the things I never had time to do before.
Is ORIENTATION this program for me? Are you a member of the Cerebral Cerebral Innovative Choices aims Support Network? to improve the lives of those affected by Cerebral Do you. have Cerebral or care for someone with Cerebral? If you Are are your looking current for arrangements a more flexible, meeting value your for money, needs self or do directed you need approach more flexibility then you options? should consider Cerebral Innovative Choices. Do you have or are able to access funding? There Are are you however or your family a few member steps to prepared take before you to can take start an active to use role the in program: the selection management of your workers? Become a Cerebral If you have answered Support Yes to these questions, Network then this program is for member you! Identify the care required CONTACT US: Select your worker Cerebral Innovative Choices 525 High St Preston VIC 3072 ph: 1300 277 600 or (03) 9478 1001 Email: enquire@cpinnovativechoices.org.au CPIC fulfil all www.cpinnovativechoices.org.au administrative requirements Cerebral Innovative Choices works Care closely with the participant, the worker Cerebral Innovative can Choices is administered by the the Cerebral funding body Support to ensure Network that the services is a registered Victorian commence Government Department of Human provided Services are of (DHS) the highest disability stard. service provider. Copyright 2012 Cerebral Innovative Choices Are you eligible to use Cerebral Innovative Choices? Are you a member of the Cerebral Support Network? If not, contact the Cerebral Support Network to become a member membership is FREE to individuals their family. Does the individual requiring care have Cerebral? Does the individual requiring care have available funding? Does the individual requiring care or their appointed representative have the skills competencies to: - supervise manage their own workers? - administer adhere to Cerebral Innovative Choices policies procedures? - communicate complete the administrative requirements associated with Cerebral Innovative Choices? What happens next? A Cerebral Innovative Choices Coordinator will assess your suitability to the program, followed by a home visit to meet you /or your family. During this visit the Co-ordinator will discuss with you: workplace safety, employment induction of workers, administrative requirements, training all other requirements of Cerebral Innovative Choices. Selecting USEFUL FUNDING a worker PROVIDERS CONTACTS When selecting a worker(s) to provide assistance to you or your family, there are many variables Department that of must Human be Services taken into consideration. Choosing Ph: 1300 650 someone 172 who is trustworthy, capable (General has the Intake skills you Response) require to complete the Commonwealth tasks you set Carer is vital Respite to ensure Centres a successful Ph: 1800 059 arrangement. 059 Conducting reference checks reviewing Home Community Care (HCC) employment histories are required for all Ph: (03) 9616 8424 workers whether you select to employ a family member, friend, or someone you have sourced Care Connect via other means. These checks will help Croydon you to Ph: ensure (03) you 9724 have 1666 the right person for the job gives you peace of mind. There Kew Ph: (03) 9816 9751 are also matory checks such as Victorian Police Knox Check Ph: (03) (Crim 8805 Check) 4100 the Working with Lilydale Children Ph: Check (03) 9737 (for 2999 those who are under 18 years Respite or vulnerable). & Information in the East (RIDE) Providing Ph: 1300 your 886 798 workers with comprehensive induction training on your care needs, obligations requirements of the job will also confirm you have selected the REGIONAL right person. It is important to keep in mind that relationships can change when remuneration is DISABILITY SERVICES involved especially if you have selected a family member or a friend. HUME DHS Intake Response Ph: 1300 650 152 Community Interlink Shepparton Ph: (03) 5823 6555 Community Support North East Ph: 1800 368 0038 Villa Maria Ph: (03) 5832 8444 CP Innovative Choices has LODDON MALLEE given me the confidence skills to control DHS Intake manage Response my own Ph: life. 1800 I can 229 822 now select who I want to Bendigo Health Case me Management arrange (Early Choices) my care as I need it. Ph: (03) 5454 7833 14 6 715 POLICIES AND Ph: (03) 5434 4505 PROCEDURES Noah s Ark (Flexible Support Packages) Loddon Mallee Carer Support Services Ph: (03) 5454 7719 Cerebral Innovative Choices policies procedures are the foundation of the organisation form the basis of Cerebral GIPPSLAND Innovative Choices. Hence, these policies DHS procedures Intake Response address all areas of the implementation Ph: (03) 5136 2474 administration of Cerebral Innovative Choices. Anglicare Victoria Cerebral Innovative Choices policies Ph: (03) 5133 9998 procedures are readily available for all staff, volunteers, La Trove Community members Health interested Services parties to view Ph: 1800 upon 242 request. 696 For more information or to obtain detailed copies of the following policies please contact GRAMPIANS the Programs Co-ordinator at the Cerebral Support DHS Intake Network. Response Ph: 1800 670 143 Recruitment PINARC Support Services (Early Choices) Ph: (03) 5329 1300 Cerebral Innovative Choices provides Wimmera Uniting Care guidance of the employment process Ph: (03) 5362 4034 to enable participants to select a suitable worker that will provide quality responsive care. The recruitment employment of workers must BARWON comply SOUTH with The WEST Victorian Stards for Disability DHS Intake Services Response Disability Act (2006), Working with Ph: 1800 Children 675 132 Act (2005) Discrimination Act (2006) in order to commence employment. McKillop Family Services Geelong Ph: (03) 5278 9211 Privacy Confidentiality Community Connections Cerebral Ph: 1300 361 680 Innovative Choices complies Gateways respects Support the privacy Services confidentiality of Ph: all (03) employees 5221 2984 ( workers) members (participants), by adhering to The Health Records Act Mpower (2001), Inc The Victorian Stards for Disability Services Ph: (03) 5561 (Stard 8111 4) The Information Privacy Act (2000). Noah s Ark Cerebral Ph: (03) 5229 5327 Innovative Choices must comply with the Victorian Health Records Act 2001, as a large proportion of information collected about participants can be considered health information.
Some Equal of Opportunity the benefits of using Cerebral Innovative Choices are:.... This...... Cerebral.................... Innovative............... Choices........... policy........ applies to all persons, paid or unpaid who work Individuals at Cerebral or their Innovative representatives Choices. have complete control of when how they use All persons paid /or unpaid, are to act in their funding accordance with the principles outlined in this The policy individual at all times. or their All employees, representative participants is able to select, members train of Cerebral manage a Innovative worker of Choices their choice will be made aware of this policy. A simple, easy to follow approval Discrimination is unlawful is not acceptable payment process in any form. Cerebral Innovative Choices Individuals Equal Opportunity their policy representatives is compliant are with able to the liaise Equal directly Opportunity with their Act (Victoria) worker 1995 to legislative arrange agreement. how, when where they use their s The type of care the way the care is OH&S provided is set by the individual or their representative according to their individual needs It is the policy of Cerebral Innovative Cerebral Choices that all Innovative employees Choices visitors fee is very competitive will be provided is with in line a safe with the healthy Department of workplace. Human Services Cerebral unit cost Innovative providing Choices value for effectively money complies meets the legislative Provides requirements the option mentioned to accumulate in the Occupational Excess funding Health that Safety can be Act use (Vic) for additional 2004, Occupational hours or Health to pay for Safety any employment (Hazardous related Substances) costs Regulations 1999, Occupational Health Clear fair employment conditions Safety (Incident Notification) Regulations 1997, The program Occupational provides Health individuals Safety (Issue their representatives Resolution) Regulations with the 1999. tools needed to ensure all legal administrative requirements are met Participants Compliance their representatives Grievance are able to access guidance from the Cerebral Support Network on all Cerebral Cerebral related Innovative matters Choices is committed to the resolution, where possible, of complaints Access to the mutual to CPSN satisfaction member services of those involved. Cerebral Innovative Choices complies with all legislative statutory requirements such as the Disability Stards, the Association Incorporation Act 1981, the relevant industrial awards agreements the DHS Disability Services Commissioner. Cerebral Innovative Choices keeps confidential, where practicable; the information DISABILITY SERVICE STANDARDS provided by any person involved with a complaint follows a fair equitable complaints procedure. Any complaint should be made to Cerebral Better services, Innovative better Choices outcomes, on 1300 277 600 stronger or the Disability communities Services Commissioner on 1800 677 342. The Quality Framework for Disability Services in Victoria is a structure that brings together the important elements of quality. Training Professional Development These elements include measurement, monitoring improvement. The Quality Framework was first implemented Cerebral Innovative Choices ensures in 1997 has since been revised to better that employees have access to training the goals of the State Disability Plan professional development opportunities as (2002-2012) the principles of the Disability outlined in The Victorian Stards for Disability Act 2006. Services (Stard 8), Disability Act 2006 the The Occupational Quality Framework Health & introduces Safety Act three 2004 (Victoria). new key elements that will help us to do Cerebral Innovative Choices is committed this more effectively: to providing their participants with the most Outcome current information Stards available for Disability to enable Services them to Industry manage Stards their for workers. Disability As Services participants needs are different, Cerebral Innovative Implementation of the Stards Choices acknowledges that each More worker information needs to about be orientated the Quality specifically Framework to for each Disability person s Services needs. in Victoria can be accessed via: Cerebral Innovative Choices recognises Phone: that some 1300 366 areas 731 of training professional or development (03) 9096 0133 are (for most those effectively who are deaf delivered or through have a hearing, formal training, speech or Cerebral communication Innovative Choices impairment) utilises a diverse range of internal external training professional Email: development qualityindisability@dhs.vic.gov.au opportunities. Web: www.dhs.vic.gov.au/disability CP Innovative Choices has really given me the opportunity to have a meaningful say in selecting directing the workers who me. RIGHTS FREQUENTLY AND ASKED RESPONSIBILITIES QUESTIONS Cerebral Innovative Choices takes the rights responsibilities of each program How do I find a partner seriously. worker? Listed below are some of the key rights responsibilities of each of the key partner of Cerebral The principal behind Innovative the Cerebral Choices. Innovative Choices program is that you select (For a a more worker detailed of your document, choice please from your contact Cerebral own networks. Innovative Choices). Funding Cerebral Body Innovative Choices can provide information To assess guidance allocate funding to assist for you in sourcing the individual recruitment of potential workers if required. To provide written instructions to Cerebral Innovative Choices or the individual for invoicing How To pay do for care I choose provided my by Cerebral worker s pay rate? Innovative Choices in a timely manner To provide a funding agreement Cerebral To adhere to Innovative any agreement Choices entered provides into you To with be provided a set of pay with rates timely which invoicing include the minimum reporting maximum rates according to legislation. You can then select to pay your Cerebral worker Innovative from one of Choices those rates. Administer payroll on costs (super, When deciding on a pay rate, we suggest work cover, tax) that you take into consideration your worker s Collect qualifications, funds from the experience funding body including level of competency debt collection required for the set tasks. Ensuring a safe workplace i.e. meet OH&S You requirements may wish to give your worker a pay increase. You may do this for any reason at any time, Provide however participant you must with inform a service Cerebral agreement Innovative Approve, Choices induct once educate you have participants discussed / this or with their your representatives worker. on using the program Keep all payroll documentation securely You may also need to take into consideration how Provide this may annual affect training the amount to participants of funding available for workers. you to use ie will you still accumulate Excess. Participants Source select workers of their choice Set the worker s pay forward time sheets to Cerebral Innovative Choices fortnightly 8 913 How do I pay my worker? Source communicate funding. It is the participant s responsibility to ensure this information is provided to Cerebral Innovative Choices At the end of each shift completed by your Adhere worker, to the you legal or requirements your worker fills Cerebral out Cerebral Innovative Innovative Choices Choices policies time sheet. procedures At the end of as each outlined fortnight in the you your service agreement worker check the time sheet for accuracy, Provide sign a safe it work you environment send it to Cerebral in line with Innovative OH&S Choices for payment. Arranges the times days for care to be Cerebral Innovative Choices will provided (roster) provide Cerebral provide you with a schedule of pay dates Innovative Choices with a copy each financial year. Providing all employees checks ensure the worker has relevant training How do I access training for Support my Workers worker? Work collaboratively with their participant Cerebral Be treated respectfully Innovative by Choices participants, the participant s or their family representative Cerebral work towards identifying Innovative gaps Choices in any personnel specific training needs Support workers the participant may have in by the conducting least restrictive a training intrusive needs assessment. way possible This Enable information the participant is used to develop make decisions a training calendar exercise which choice includes regarding matory daily activities annual inservice Relate training, to arrangements the participant/family are made for in the a manner worker which enhances to attend external dignity, privacy, training as care required. respect Cerebral Respect the rights Innovative of their Choices participants also to provides have their participants privacy or their representatives with Provide a Guide the to participant Training Support with all relevant Workers manual documentation that can be used checks to assist with basic non-medical Complete fortnightly training of time their sheets workers. Adhere with all safety regulations How do I access this program? Cerebral.................... Innovative............... Choices............................. participants /or their representatives will work Please together contact to Cerebral identify potential Innovative training required Choices to to discuss further improve your specific assist circumstances in the care needs. of the individual. You don t have to be a member to contact us there is no obligation. Be assured your enquiry will be treated as confidential. Free Call: 1300 277 600 Email: enquire@cpinnovativechoices.org.au
EMPLOYMENT INFORMATION Cerebral Innovative Choices employs workers under the CPSN Australian Collective Workplace Agreement (2006). Pay rates in this agreement have been adjusted to include pay increases in line with the Fair Work Act 2006 the Federal Wage Increases. These will be revised each financial year to ensure they remain current in accordance with legislation. Cerebral Innovative Choices pays all work cover insurance superannuation costs related to the employment of all workers. Funding Arrangement Options Option 1: Cerebral Innovative Choices as the registered DHS Service Provider Enables you to allocate your package/funding to be paid directly to Cerebral Innovative Choices. Cerebral Innovative Choices then holds, disperses your package advises you on a quarterly basis of what you have used. Option 2: Direct Payments You receive your funding package directly into your nominated bank account then use this funding to purchase services from Cerebral Innovative Choices. Cerebral Innovative Choices invoices you for services used provides you with a quarterly statement on what you have used what is still outsting. Option 3: Using a Financial Intermediary (FI) You manage your own allocated funding package (ISP), however you use MOIRA or another selected organisation to act as your Financial Intermediary. The allocated agency is responsible to pay for any services you use on your behalf. Cerebral Innovative Choices will invoice you for services you have used, you approve the invoice send it to the FI for payment. We then provide you of quarterly statements on what you have used what is still outsting. Option 4: Funding provided by an organisation other than DHS An agency has agreed to provide you with funding to use via Cerebral Innovative Choices. You negotiate this amount with the funding provider then inform Cerebral Innovative Choices of this agreement. You will need to tell us if this is a one off or an ongoing agreement. Once you use the care according to the agreement we will invoice the funding provider. Fees & Charges Cerebral Innovative Choices charges a unit cost which reflects the Department of Human Services unit cost is indexed each financial year. Cerebral Innovative Choices has clear conditions pay rates, making it easier for you to schedule care balance cost. This also gives you the opportunity to utilise your money for extra care or for any employment related costs. Where applicable, Cerebral Innovative Choices makes available the difference between the real cost of delivering the service (including wages, tax, superannuation, work cover insurance) the amount charged by Cerebral Innovative Choices. This amount can be accumulated used by you when required. Cerebral Innovative Choices refers to this as Excess Funding. Participants who use the Senior Master to administer their funding have a different fee structure. Fees are calculated according to the cost of their worker (for more information please contact Cerebral Innovative Choices). Cerebral Innovative Choices ensures all the program profits are returned to the Cerebral Support Network to provide programs services for individuals with Cerebral their families. Purchasing Care Once the care has been provided to the participant time sheets have been received by Cerebral Innovative Choices, the worker s wages are paid the participant is invoiced for the amount used (as per the time sheet). This gives participants the opportunity to accumulate excess funds that can also be used for extra care when they need it or for any employment related expenses. (see excess funding above) Additional Benefits Using Cerebral Innovative Choices also makes you eligible for: All Cerebral Support Network membership services (including free phone advice on CP related issues) Access to Employer Liability Insurance Quarterly statement of funds Payroll service (includes administration of Account, PAYG, Work cover Superannuation for all employees) Accumulation of Excess Funds HR advice position description templates OH&S home assessment Guidance on how to address additional training needs for employees Free annual training workshop addressing workplace safety, communication, worker induction, training skills workplace accountability. All templates documentation required to allow you to select, recruit manage your own employees Assessment, Evaluation Feedback As a registered DHS disability service provider, Cerebral Innovative Choices is requirement to conduct a quality framework audit. This audit is done by an external auditor ensures that we comply with all government quality stards. A strategic evaluation of the program will also be conducted every 3 years. This will be done by a Cerebral Support Network panel that comprises of representation of a staff member, participant, worker, BOM representative manager. Recommendations from the panel are to be presented to the BOM for approval. In addition to this, Cerebral Innovative Choices conducts an annual review/evaluation of the program. This is based on participant feedback which will allow for any administrative operational areas to be addressed. Feedback from all stakeholders of Cerebral Innovative Choices is welcomed at all times is sought formally informally as much as possible. All feedback is considered recommendations are made to the CPSN Manager. Stakeholder feedback helps us to address any areas where there may be gaps identified, implement any developments or trends in the disability sector for continued quality control, making the program more attractive to consumers funding bodies. Why choose Cerebral Innovative Choices? Many people have told us that in the past they have been reluctant to use services because they are uncomfortable with unfamiliar people in their home. Cerebral Innovative Choices gives you an opportunity to choose the person who provides you with. 10 11
Some Equal Opportunity of the benefits of using Cerebral Innovative Choices are: This Cerebral Innovative Choices policy applies to all persons, paid or unpaid who work at Individuals Cerebral or their Innovative representatives Choices. have All complete persons paid control /or of when unpaid, are how to they act in use accordance their funding with the principles outlined in this policy The at individual all times. or All their employees, representative participants is able to members select, train of Cerebral manage a Innovative worker Choices of their will choice be made aware of this policy. Discrimination A simple, easy is unlawful to follow approval is not acceptable in any payment form. process Cerebral Innovative Choices Equal Individuals Opportunity their policy representatives is compliant with are able the to Equal liaise Opportunity directly with Act their (Victoria) 1995 worker legislative to arrange agreement. how, when where they use their s The type of care the way the care OH&S is provided is set by the individual or their representative according to their individual needs It is the policy of Cerebral Innovative Choices Cerebral that all employees Innovative Choices visitors fee is very will competitive be provided with is in a safe line with healthy the Department workplace. of Human Cerebral Services unit cost Innovative providing Choices value effectively for money complies meets the legislative requirements Provides the mentioned option to accumulate in the Occupational Excess Health funding that Safety can Act be use (Vic) for 2004, additional Occupational hours Health or to pay Safety for any (Hazardous employment Substances) related costs Regulations 1999, Occupational Health Safety Clear (Incident fair employment Notification) conditions Regulations 1997, The Occupational program provides Health individuals Safety (Issue their Resolution) representatives Regulations with the 1999. tools needed to ensure all legal administrative requirements are met Compliance Participants their representatives Grievance are able to access guidance from the Cerebral Support Network on all Cerebral Innovative Choices is committed Cerebral related matters to the resolution, where possible, of complaints to Access the mutual to CPSN satisfaction member of services those involved. Cerebral Innovative Choices complies with all legislative statutory requirements such as the Disability Stards, the Association Incorporation Act 1981, the relevant industrial awards agreements the DHS Disability Services Commissioner. Cerebral Innovative Choices keeps confidential, where practicable; the information DISABILITY SERVICE STANDARDS provided by any person involved with a complaint follows a fair equitable complaints procedure. Any complaint should be made to Cerebral Better Innovative services, better Choices outcomes, on 1300 277 600 stronger or the Disability communities Services Commissioner on 1800 677 342. The Quality Framework for Disability Services in Victoria is a structure that brings together the important elements of quality. Training Professional Development These elements include measurement, monitoring improvement. The Cerebral Quality Framework Innovative was Choices first implemented ensures in that 1997 employees has have since access been revised to training to better professional the goals development of the State opportunities Disability as Plan (2002-2012) outlined in The Victorian the principles Stards of the for Disability Disability Act Services 2006. (Stard 8), Disability Act 2006 the The Occupational Quality Framework Health & Safety introduces Act 2004 three (Victoria). new Cerebral key elements Innovative that will Choices help us is to committed do this to providing more effectively: their participants with the most current Outcome information Stards available for Disability to enable Services them to manage Industry their Stards workers. for Disability As participants Services needs are different, Cerebral Innovative Implementation of the Stards Choices acknowledges that each More worker information needs to be about orientated the Quality specifically Framework to for each Disability person s Services needs. in Victoria can be accessed via: Cerebral Innovative Choices recognises Phone: that some 1300 areas 366 731 of training professional or development (03) 9096 0133 are (for most those effectively who are delivered deaf or through have a formal hearing, training, speech Cerebral or communication Innovative Choices impairment) utilises a diverse range of internal external training professional Email: development qualityindisability@dhs.vic.gov.au opportunities. Web: www.dhs.vic.gov.au/disability CP Innovative Choices has really given me the opportunity to have a meaningful say in selecting directing the workers who me. FREQUENTLY RIGHTS AND ASKED QUESTIONS RESPONSIBILITIES... Cerebral Innovative Choices takes the How rights do responsibilities I find a of each program partner seriously. worker? Listed below are some of the key rights responsibilities of each of the key partner of The Cerebral principal behind Innovative the Cerebral Choices. Innovative Choices program is that you select a (For a more worker detailed of your document, choice from please your contact own Cerebral networks. Innovative Choices). Cerebral Funding BodyInnovative Choices can provide information To assess guidance allocate to funding assist you for in sourcing the individual recruitment of potential workers if required. To provide written instructions to Cerebral Innovative Choices or the individual for invoicing How do I choose my To pay for care provided by Cerebral worker s Innovative pay Choices rate? in a timely manner To provide a funding agreement Cerebral To adhere Innovative to any agreement Choices entered provides into you with To be a provided set of pay with rates timely which invoicing include the minimum reporting maximum rates according to legislation. You can then select to pay your Cerebral worker from Innovative one of those Choices rates. When Administer deciding on payroll a pay rate, on we costs suggest (super, that you work take cover, into tax) consideration your worker s Collect qualifications, funds from the experience funding body level including of competency debt collection required for the set tasks. Ensuring a safe workplace i.e. meet OH&S You may wish to give your worker a pay requirements increase. You may do this for any reason at any time, Provide however participant you must inform with a service Cerebral agreement Innovative Approve, Choices induct once educate you have participants discussed / this with or their your representatives worker. on using the program You may Keep also all payroll need to documentation take into consideration securely how Provide this may annual affect the training amount to participants of funding available for you workers. to use ie will you still accumulate Excess. Participants Source select workers of their choice Set the worker s pay forward time sheets to Cerebral Innovative Choices fortnightly 8 13 9 How do I pay my Source communicate funding. It is the participant s worker? responsibility to ensure this information is provided to Cerebral Innovative Choices At the end of each shift completed by your Adhere worker, to the you legal or your requirements worker fills out Cerebral Cerebral Innovative Innovative Choices Choices policies time sheet. At procedures the end of each as outlined fortnight in you the your service agreement worker check the time sheet for accuracy, Provide sign a safe it work you send environment it to Cerebral in line with Innovative OH&S Choices for payment. Cerebral Arranges the Innovative times Choices days for will care to be provide provided you with (roster) a schedule provide of pay Cerebral dates each Innovative financial year. Choices with a copy Providing all employees checks ensure the worker has relevant training How do I access training for my worker? Support Workers Work collaboratively with their participant Cerebral Be treated Innovative respectfully Choices by participants, the participant participant s or their family representative Cerebral work towards identifying Innovative gaps Choices in any specific personnel training needs Support workers the may participant have by in conducting the least restrictive a training needs intrusive assessment. way possible This information Enable the participant is used to develop to make a decisions training calendar exercise which choice includes regarding matory daily annual activities inservice Relate training, to or arrangements the participant/family are made for in the a manner worker which to enhances attend external dignity, training privacy, as required. care respect Cerebral Respect the Innovative rights of their Choices participants also to provides have participants their privacyor their representatives with Provide a Guide the to Training participant Support with all Workers relevant manual documentation that can be used checks to assist with basic non-medical training of their workers. Complete fortnightly time sheets Adhere with all safety regulations How do I access this program? Cerebral Innovative Choices participants /or their representatives will Please contact Cerebral Innovative work together to identify potential training Choices to discuss your specific circumstances required to further improve assist in the needs. care of the individual. You don t have to be a member to contact us there is no obligation. Be assured your enquiry will be treated as confidential. Free Call: 1300 277 600 Email: enquire@cpinnovativechoices.org.au
ORIENTATION Is this program for me? Are you a member of the Cerebral Cerebral Innovative Choices aims Support Network? to improve the lives of those affected by Cerebral Do you. have Cerebral or care for someone with Cerebral? If you Are are your looking current for arrangements a more flexible, meeting value your for money, needs self or directed do you need approach more flexibility then you options? should consider Cerebral Innovative Choices. Do you have or are able to access funding? There Are are you however or your family a few member steps to prepared take before you to can take start an active to use role the program: in the selection management of your workers? Become a Cerebral If you have answered Support Yes to these questions, Network then this program is for member you! Identify the care required CONTACT US: Select your worker Cerebral Innovative Choices 525 High St Preston VIC 3072 ph: 1300 277 600 or (03) 9478 1001 Email: enquire@cpinnovativechoices.org.au CPIC fulfil all www.cpinnovativechoices.org.au administrative requirements Cerebral Innovative Choices works Care closely with the participant, the worker Cerebral Innovative can Choices is administered by the the Cerebral funding body Support to ensure Network that the services is a registered Victorian commence Government Department of Human provided Services are of (DHS) the highest disability stard. service provider. Copyright 2012 Cerebral Innovative Choices Are you eligible to use Cerebral Innovative Choices? Are you a member of the Cerebral Support Network? If not, contact the Cerebral Support Network to become a member membership is FREE to individuals their family. Does the individual requiring care have Cerebral? Does the individual requiring care have available funding? Does the individual requiring care or their appointed representative have the skills competencies to: - supervise manage their own workers? - administer adhere to Cerebral Innovative Choices policies procedures? - communicate complete the administrative requirements associated with Cerebral Innovative Choices? What happens next? A Cerebral Innovative Choices Coordinator will assess your suitability to the program, followed by a home visit to meet you /or your family. During this visit the Co-ordinator will discuss with you: workplace safety, employment induction of workers, administrative requirements, training all other requirements of Cerebral Innovative Choices. USEFUL Selecting FUNDING a worker PROVIDERS CONTACTS When selecting a worker(s) to provide assistance to you or your family, there are many Department variables that of must Human be Services taken into consideration. Ph: Choosing 1300 650 someone 172 who is trustworthy, capable (General has the Intake skills you Response) require to complete the tasks you set is vital to ensure a Commonwealth Carer Respite Centres successful arrangement. Ph: 1800 059 059 Conducting reference checks reviewing Home employment Community histories are Care required (HCC) for all Ph: (03) 9616 workers 8424 whether you select to employ a family member, friend, or someone you have Care sourced Connect via other means. These checks will help Croydon you to Ph: ensure (03) 9724 you have 1666 the right person for the job gives you peace of mind. There Kew Ph: (03) 9816 9751 are also matory checks such as Victorian Police Knox Check Ph: (03) (Crim 8805 Check) 4100 the Working with Lilydale Children Ph: Check (03) 9737 (for 2999 those who are under 18 years Respite or vulnerable). & Information in the East (RIDE) Providing Ph: 1300 your 886 798 workers with comprehensive induction training on your care needs, obligations requirements of the job will also confirm you have selected the right person. It is important to keep in mind that REGIONAL relationships can change when remuneration is DISABILITY SERVICES involved especially if you have selected a family member or a friend. HUME DHS Intake Response Ph: 1300 650 152 Community Interlink Shepparton Ph: (03) 5823 6555 Community Support North East Ph: 1800 368 0038 Villa Maria Ph: (03) 5832 8444 CP Innovative Choices has given me the confidence LODDON MALLEE skills to control DHS Intake manage Response my own Ph: life. 1800 I can 229 822 now select who I want to Bendigo Health Case me Management arrange (Early Choices) my care as I need it. Ph: (03) 5454 7833 614 15 7 POLICIES AND Ph: (03) 5434 4505 PROCEDURES Noah s Ark (Flexible Support Packages) Loddon Mallee Carer Support Services Ph: (03) 5454 7719 Cerebral Innovative Choices policies procedures are the foundation of the organisation form the basis of Cerebral GIPPSLAND Innovative Choices. Hence, these policies DHS procedures Intake Response address all areas of the Ph: implementation (03) 5136 2474 administration of Cerebral Innovative Choices. Anglicare Victoria Cerebral Innovative Choices policies Ph: (03) 5133 9998 procedures are readily available for all staff, La volunteers, Trove Community members Health interested Services parties to Ph: view 1800 upon 242 request. 696 For more information or to obtain detailed copies of the following policies please contact GRAMPIANS the Programs Co-ordinator at the Cerebral DHS Support Intake Network. Response Ph: 1800 670 143 Recruitment PINARC Support Services (Early Choices) Ph: (03) 5329 1300 Cerebral Innovative Choices provides Wimmera Uniting Care guidance of the employment process Ph: to enable (03) 5362 participants 4034 to select a suitable worker that will provide quality responsive care. The recruitment employment of workers BARWON must comply SOUTH with The WEST Victorian Stards for DHS Disability Intake Services Response Disability Act (2006), Working Ph: with 1800 Children 675 132 Act (2005) Discrimination Act (2006) in order to commence employment. McKillop Family Services Geelong Ph: (03) 5278 9211 Privacy Confidentiality Community Connections Ph: Cerebral 1300 361 680Innovative Choices complies respects the privacy confidentiality Gateways Support Services of all employees ( workers) members Ph: (03) 5221 2984 (participants), by adhering to The Health Records Mpower Act (2001), Inc The Victorian Stards for Disability Ph: Services (03) 5561 (Stard 8111 4) The Information Privacy Act (2000). Noah s Ark Ph: Cerebral (03) 5229 5327 Innovative Choices must comply with the Victorian Health Records Act 2001, as a large proportion of information collected about participants can be considered health information.
METROPOLITAN HOW DOES WORK? DISABILITY SERVICES Cerebral Innovative Choices gives you the freedom to control co-ordinate your EASTERN METRO own service, allowing you to select a DHS SUPPORT Intake WORKER Response OF YOUR CHOICE while Ph: Cerebral (03) 9843 6312 Innovative Choices manages the employment obligations. Uniting Care Community Options (Early The program Choices) empowers you to do this by Ph: providing 1300 651 the 463 tools you need to recruit your own workers to manage your Yooralla funding /allocated Breakaway hours, thus freeing you to live Ph: the (03) lifestyle 9831 you 5600want. NORTHERN Cerebral METRO Innovative Choices is a partnership between 4 key partners: DHS Intake Response Ph: The (03) funding 9412 2741 agency The individual with CP/representative Melbourne City Mission Ph: The (03) 9487 9200 worker The Cerebral Support Network (CPSN) Early Choices Ph: Cerebral (03) 9487 9238 Innovative Choices enables you to negotiate directly with your workers Carelinks so they turn North up when you want them to. It is also Ph: culturally, (03) 495 age 2500 gender appropriate because Annecto you direct Emergency your workers determine after how they Hours can Response best meet Service your needs. Ph: 1800 727 280 Choose from these types of care: WESTERN METRO DHS Intake Response Ph: Personal (03) 9412 Care 2741 (e.g. showering, dressing, toileting, feeding) Baptcare Attendant Family Care Services (community other Ph: activities) (03) 9373 9800 Care In Home Connect Support (home duties) Ph: Respite (03) 9362 Care 8000 (giving the primary carer a break) McKillop Family Services Ph: Employee (03) 9680 Support 8444 (holidays, camp, recreation programs) Annecto Emergency DHS Service Stard: PARTICIPATION after Hours Response Service Ph: 1800 727 280 SOUTHERN Easy access METROto employment information: DHS....... Intake............... Response.......................................... Ph: 1300 131 079 We work with you to set up a safe work MOIRA environment for your workers Ph: (03) 8552 2222 Assurance that you are compliant with up-todate employment Child legislation Family Services Windermere Ph: (03) 9705 3200 Easy-to-underst information on the terms Anglicare conditions Victoria of the program Ph: Receive (03) 5982 regular 2586 reports on payroll information on your accounts Freedom to choose your worker s rate of pay CP DHS Service RELATED Stard: CONTACTS ACCESS AND ENGAGEMENT Cerebral Support Network Ph: 1300 277 600 (1300 CPSN 00) Training opportunities for you your workers: Action.......... on.... Disability.............. within.................................... Ethnic Communities (ADEC) Ph: Learn (03) 9480 how 1666 to utilise Innovative Choices to get the most benefit Association for Children with a Disability Get the tools knowledge to manage Ph: (03) 9818 2000 your workers Better Access Start to free annual training workshops Ph: 1800 first 242 aid 636 training CENTRELINK Guidance on accessing further specialised Central training disability for you or your workers Disability Training Sickness materials Carers guides are provided for Ph: all 13 participants 27 17 workers Toll Free: 1800 810 586 DHS Service Stard: WELLBEING Cerebral Education Centre Ph: (03) 9560 0700 Use our templates forms: Disability Advocacy Resource Service Ph: (03) 9639 5807 Get the tools you need to successfully select, Early recruit Childhood train Intervention your Services workers (ECIS) Our employment Ph: 1800 783 78 pack gives you employment forms security check applications Independent Living Centre Ph: Use 1800 our 686 sample 533 Position Descriptions Support Worker Performance Reviews Kids Up-to-date Help Line employment (Kids Counselling) advice guidance Ph: is 1800 available 55 1800 when you need it DHS Service Stard: ACCESS AND ENGAGEMENT Continuous Lifeline (24hrs/7days) service Ph: 131 114 Improvement: Parent Line (24 hrs) Ph: We 132 maintain 289 regular contact with you, listen to you Royal Children s Hospital (RCH) Ph: Working (03) 9345 together 5522 to resolve any issues you may be experiencing Migrant Regular Resource opportunities Centre to give us formal Ph: informal (03) 9342 feedback 9700 Monash Your feedback Medical is Centre evaluated (MMC) regularly used to continually improve our services Clayton Ph: (03) 9594 6666 DHS Moorabbin Service Stard: Ph: (03) 9928 WELLBEING 8111 Nurse on Call Ph: 1300 60 60 24 Financial benefits for you: Scope Get Box value Hill Ph: for (03) money 9843 with 3000low fees which are within Glenroy the Ph: DHS (03) unit 9306 cost 6654 Choose from a range of funds Translating management options Interpreting Service (TIS) Ph: 131 450 Accumulate additional funding with each Villa hour Manta you use Legal Service Ph: All 1800 profits 014 are 111 returned to Cerebral Support Network to provide programs Wheelchair Sports Victoria services for individuals with Cerebral Ph: (03) 9473 0133 their families DHS Yooralla Service Stard: ACCESS Ph: (03) 9650 AND 4077 ENGAGEMENT Quality service management: We are compliant with the Disability Act 2006, Fair Work Act 2009, Equal Opportunity Act 2010, OH&S Act 2004, Privacy Act 1988 We abide by the Disability Service Stards the Department of Human Services Guidelines Every 3 years, we conduct an independent quality framework audit You have access to employer liability insurance Our office staff have the skills attributes required to manage your funding DHS Service Stard: EMPOWERMENT Bookkeeping, reporting administration: Your worker s wages, superannuation, work cover tax are paid by us Receive regular, timely invoices for the care you use Each quarter, you receive a statement of your account Your records are maintained accurately securely We reconcile your funding report to you your funding provider We monitor your care usage keep you informed DHS Service Stard: ACCESS AND ENGAGEMENT Support services: Free Cerebral Support Network Membership Access to CP services, information, referral community programs Free access to the Care Centre: a single point of contact for queries requests issues Get phone, email or face-to-face, information advice on CP related issues Free consultation by appointment Intake assessment service DHS Service Stard: WELLBEING Being able to select who I want trust to care for my child, has given me peace of mind the freedom to do all the things I never had time to do before. 16 4 517