THE COLLABORATIVE WORKPLACE. Work is no longer an activity undertaken in a defined space. The new workplace is anywhere employees can operate effectively and efficiently and on a range of devices from laptop, to tablet to smart phone. Businesses today are deploying Unified Communications and Collaboration (UCC) tools to ensure their employees can get in touch with one another from anywhere, and then share information and documents as needed. UCC brings together all your real-time communication services such as Instant Messaging (IM), telephony, video conferencing and data sharing into a single communication platform. Vocus IP Tel, powered by BroadSoft, is a world leading integrated IP Tel solution that gives you access to the latest UCC features and functions for a fixed monthly fee. 57% OF COMPANIES USE CLOUD-BASED UCC SERVICES, AND THIS IS EXPECTED TO GROW TO 63% BY 2017. FROST & SULLIVAN WHITE PAPER HOW WE WORK TODAY: ARE YOU PREPARED TO SUPPORT THE NEW WORKPLACE REALITY? (2015) 1
THE MOVE TO CLOUD-BASED COLLABORATION. UCC tools have been proven to benefit organisations that need to support an increasingly mobile and dispersed workplace. But the idea of evaluating, buying, implementing and supporting a complete suite of technology and applications for a diverse employee base can be daunting and complex. Businesses are rapidly adopting cloud-based unified communications services to provide budget certainty every month, enabling costly and skilled IT resources to be directed towards more strategic business initiatives. Cloud-based UCC enables businesses to gain flexibility, reduce costs and risks associated with communications investments, and more effectively support remote branchoffice and mobile workers. Organisations of all sizes, especially those favouring operating expense (OPEX) based technology investments can replace large upfront capital outlays with predictable monthly charges. Automatic upgrades mean that I can quickly deploy new collaboration features across the entire company without any business disruption. It allows me to respond to my customers and staff no matter where I am. 2
ON-PREMISE CLOUD-BASED FLEXIBILITY & SCALABILITY Limited capacity Hard to scale up and down Provider managed On-demand capacity that scales to meet your business needs CONTROL & EFFICIENCY Time consuming process Costly training process Often requires manual upgrades Faster implementation Greater resiliency and support Automatic upgrades so you always have the latest features and software COST Upfront capital costs for hardware and software licensing Pay for maximum capacity upfront High human resources costs No upfront costs for licensing* Pay as you grow * Upfront costs may be required for setup, hardware and data network connections. A cloud-based voice and video platform allows me to... Simplify security & compliance Reduce licensing costs Increase efficiency of IT resources Receive automatic upgrades 3
CONNECT YOUR TEAM ON ONE PLATFORM. Vocus IP Tel is a hosted telephony system, available as-a-service on a monthly subscription basis, providing you with a flexible phone solution for a fraction of the cost. Vocus IP Tel is delivered across our Intelligent Network, eliminating the hassle of dealing with isolated phone systems at different offices. It allows you to utilise a fully featured communication suite over the network without installing expensive, on-premise, PBX equipment. TELEPHONY TAILORED TO MEET YOUR COMMUNICATION NEEDS. Telephony solutions enable your business to connect the right people with the right information at the right time. Our range of handsets and conferencing devices deliver highdefinition (HD) voice, video and content within a simple and intuitive user interface. IM & PRESENCE SECURE COMMUNICATION SERVICE THAT CONNECTS PEOPLE IN REAL-TIME. Instant Messaging (IM) & Presence offers chat, buddy lists, user status and telephony integration. IM facilitates rapid information exchange and real-time decision making, which improves organisational responsiveness and customer satisfaction. Free on-net calls One phone number across multiple devices Move calls seamlessly between devices Reduce on-site management through web-based interface Video telephony enabled hardware options and video calling support Enterprise directory search Custom contact lists Efficient IM Chat with multiple people simultaneously Determine and display user status with Presence Integration with MS Outlook 4
MOBILITY SEAMLESS INTEGRATION BETWEEN DEVICES ANYWHERE, ANYTIME. Mobility provides easy access to Instant Messaging, presence, voice and video calling from mobile, tablet and desktop platforms via a single user interface called UC-One. CONFERENCING FULL RANGE OF EASY-TO-USE CONFERENCING CAPABILITIES. Vocus IP Tel includes software and high-definition audio and video devices delivering collaborative conferencing to your team. CALL CENTRE EFFICIENT MANAGEMENT OF CUSTOMER CALLS FOR A RANGE OF CALL CENTRES. Call Centre delivers a comprehensive solution to meet the demands of a broad range of call centres. Our solution is cloud-hosted and can be delivered seamlessly to multiple sites via a web-browser. Contact integration across devices IM and group chat Presence and availability HD voice & video calling Cost effective calls Enterprise directory search & click-to-call integration Single platform for all communications Simplified access to video and audio conferences Content sharing, media files & live video stream Multi-party conferencing Integration of telephone and video conference A range of devices suitable for all uses, from individuals to large meeting rooms Automatic Call Distribution (ACD) Prompted self-service with IVR/Auto Attendant Agent and supervisor clients Call recording add-on options Monitoring and reporting 5
IP TEL FEATURES. Enhance your UC offering with Vocus IP Tel advanced feature options. HUNT GROUP AUTO ATTENDANT VOICEMAIL RECEPTIONIST CONSOLE A group whose members are all alerted by an incoming call to the group number. Acts as an automated receptionist that professionally greets and routes calls to the correct destination. Access your voicemail from your handset or your email client. An attendant console with a simple interface that manages and screens inbound calls. Circular, Regular, Simultaneous, Weighted and Uniform Call Distribution Policies No Answer Policy Group Busy Policy Flexible routing options including after hours and holiday routing Professional, recorded greetings Route calls to mobile employees without fixed line phones Route unanswered calls to your voicemail system Voicemails can be delivered to your email gateway for users to access from their email clients Allow voicemail access from multiple devices Indexed, keyword contact searching for quick retrieval, supporting up to 40,000 contacts Caller-ID display for inbound and outbound calls Call register that tracks calls and response times Often used for Often used for Often used for Often used for Directing incoming customer calls to a group of resources who share responsibility for answering calls. Small companies with no physical office, otherwise unable to personally manage calls. Microsoft Office Integration. Receptionists or telephone attendants that who manage and direct incoming calls. 6
DESKTOP INTEGRATION SWITCHING CALL CENTRE CLOUD CALL RECORDING Allows click to call from Microsoft Outlook, Explorer and Firefox. The onsite equipment required to physically connect both handsets and other equipment. A comprehensive solution suitable for a broad range of call centers. Available options include standard or premium. A secure solution that records and manages your calls without expensive on-premise servers and software. Click-to-call your Outlook contacts from email messages Full call control Compiled desktop and mobile call history 12, 24, and 48 port switches available to suit varying business sizes PoE (Power Over Ethernet) to power your handsets Available as rental Queuing allows mobile employees to answer calls Gain performance insight with both historical and realtime reporting Web agent and supervisor clients provide an easyto-use interface that helps manage workflow No on-site call recording equipment required All calls are stored on the Vocus network, accessible via a web portal Agents can pause recording and administrators can monitor recordings Often used for Often used for Often used for Often used for Improving productivity by reducing the time taken to initiate calls. Providing an end-toend communications solution Small to medium sized call centres. Verbal customer satisfaction surveys, employee training and legal compliance. 7
HERE'S WHAT YOU GET. All our IP Tel packages include: TELEPHONY High Definition handsets and video conferencing endpoints Enterprise telephony features* Call plans so you can control your bills Quality of service (QoS) Dedicated voice bandwidth DELIVERY Your own Project Manager Day-one training and refresher training Call plan configuration Online billing and payment SUPPORT 24/7 support via phone or email Self-care online portal Handset training guides Advanced Service Level Agreements * Enterprise telephony features include: 3-way Conference Call; Auto-failover to a Mobile Number; Call Functions (forward/ notify/ park/ pickup/ transfer/ waiting); Calling Number Display; Do Not Disturb; Hot Desking; Presence; Sequential Ring; Shared Called Appearance; Speed Dial; Voicemail to Email; Group Paging, and more. Don't waste money on services your team doesn't use. Instead, we offer several options to meet your needs and let you pay on a monthly subscription basis. 8
CHOOSE YOUR PLAN OPTIONAL EXTRAS 1. VOICE or COLLABORATION I want voice only Give me voice and all the collaboration features like chat, IM, presence and mobility 2. CALL PLANS Choose from one the of the following: Included calls to Local, National and Mobile numbers in Australia Included calls to Local and National numbers in Australia Pay as you go 3. HANDSETS Receptionist Console Call Recording Call Centre Audio and Video Conferencing Auto Attendant Desktop Integration Fax to Email Music on Hold Integration with Salesforce Upgrade to a range of stylish, functional handsets (please refer to IP Tel Handset Guide) 9
UC-ONE, YOUR NEW MOBILE CLIENT. ONE IDENTITY A single user login allows you to access all your services, telephony, video, IM and Presence. ANY DEVICE Access all your communication services from any supported device, including your desktop, laptop, mobile and tablet^. ANYWHERE Facilitate faster decisions, increase productivity, speed up communication, and reach out to your employees and customers from any internet connected location. Vocus UC-One is an easy-to-use application that enables you to access all your communication services, telephony, video, IM and Presence from any supported device. It is seamlessly integrated with your mobile devices so you can communicate and collaborate with your colleagues anytime, anywhere. KEY FEATURES OF VOCUS UC-ONE: Simple, user-friendly interface that enables you to initiate and receive phone calls, video calls and IM Ability to escalate from IM, to an audio call, to a video call with click-to-call function Share presence and availability with your contacts Universal number for all incoming and outgoing calls ^Not compatible with all devices. Latest App available from Google Play and Apple App Store 10
WHY VOCUS DOES IT BETTER. Vocus is an award-winning, ASX listed, Telecommunications Company delivering services across Australia, New Zealand and beyond with our extensive network, people and infrastructure. Through the delivery of innovative, flexible and cost-effective solutions and top-line customer service and support, we are the provider of choice for the converging communication needs of business and government across the country. BROADSOFT ENTERPRISE PARTNERSHIP Vocus is a BroadSoft Enterprise Partner and together we share a commitment to delivering innovative unified communications over a variety of networks. Outstanding customer service and leading applications ensure our customers receive world-class network based IP telephony to more effectively stay in touch through voice, video, messaging and conferencing. DEPENDABLE SOLUTIONS Vocus has the infrastructure and experience on which business and government depend. With more than 23,000 km of fibre in the ground and more than 20,000 buildings available for easy connection we make sophisticated, high-performance communications solutions more accessible than ever for business across Australia. PURPOSE-BUILT INFRASTRUCTURE As one of Australia s most rapidly growing communication service providers, Vocus is uniquely positioned to build and plan infrastructure with the most advanced technology available. We have made significant investment into our owned and operated Data Centres securing the integrity of our hosted voice solution as well as creating the performance-drive cloud infrastructure that our customers can depend on. WORLD-CLASS DATA CENTRE SECURITY Throughout our 19 sites across Australia and New Zealand we offer advanced levels of security, resilience and operational expertise. Diversity of on-shore local data centre locations to suit your requirements. 11
TAILORED SUPPORT AND TRAINING We understand that as a business, support and training are essential to the successful adoption and ongoing use of our communication solutions. To ensure our solutions are the right fit for your organisation, we offer tailored support and training features including: 24/7 support via phone or email Self-care online portal Handset training guides Advanced Service Level Agreements (SLAs) BUILT FOR BUSINESS Across the Vocus Fibre Network, we offer truly integrated and industry leading end-to-end solutions. Our range of products and services span: Dark Fibre Internet Data Centres Cloud Connect Ethernet IP WAN IP Tel SIP Trunks 12
010816 Vocus IP Tel Sales Brochure POWERED SYDNEY NEWCASTLE BRISBANE PERTH DARWIN ADELAIDE MELBOURNE AUCKLAND WELLINGTON CHRISTCHURCH HAMILTON 1300 88 99 88 info@vocus.com.au vocus.com.au