Discover Calling Telephone Answering and Services

Transcription

1 Discover Calling Telephone Answering and Services Call Handling Flow Office and Virtual Customers Professional Receptionist Virtual & Onsite MXIE Telephone System Unified Communication

2 Call Handling Flow Office and Virtual Customers Diagram Shows Call Flow Options Incoming calls to the Company transferred to Customer in Office or external location Outbound calls from desk phone, MXIE PC, MXIE Mobile Calls to and from Receptionist and other users on MXIE Calls direct from outside callers to user s desk phone, MXIE PC, MXIE Mobile Transfer calls and messages between Receptionists and Zultys.com

3 Call Handling Flow Office and Virtual Customers Call Receptionist Call transfer between receptionists A. Calls to Company # 1. Rings to Call Receptionist 2.. Announce caller/transfer or to VM/ or take message then VM/Text/Call B. Transfer Inbound Company Calls to customer in office and external locations Outside Caller Customer Outside Callers call direct to Desk Phone/PC/Mobile to customer s private phone number Outbound calls from Desk Phone/PC/Mobile to customer s private phone number Office Receptionist Inter-Office extension calls with Receptionist and other users on MXIE Customer Phone Applications Desk Phone MXIE PC MXIE Mobile/Tablet, converted analog phone More information:

4 Professional Receptionist Virtual & Onsite Professional Receptionist without overhead, management and payroll costs No more using your personal phone app for business calls; a professional caller ID and protects your private number Corporate number, individual numbers, extensions, VM Multiple Concurrent Calls no more busy lines Call Screening Our live operators will screen calls for you and your staff. Live Messages Handle incoming calls with professional care. We can transfer calls or relay messages to you in real time via text, or . Transfer existing numbers or forward numbers Rapid Activation Business Hours Answering Virtual Receptionist Simultaneous Device Routing Voic -to- and many more Smart Phone Apps separate personal from business Call Screening Our live operators will screen calls for you and your staff. Live Messages Handle incoming calls with professional care. We can transfer calls or relay messages to you in real time via text, or . Transfer existing numbers or forward numbers Zultys.com

5 MXIE Telephone System Unified Communication Business-Boosting Efficiency A full suite of business features in your hands, all of which can be managed through intuitive online portals and easy-to-use smartphone apps. Affordable low carrier charges Portable use in any location Reliable Cloud based, Zultys technology Flexible configure to any use Available Mobile and Tablet Apps Simultaneous Device Routing Voice mail-to- Wi-Fi Disaster Recovery and many more Zultys.com

6 Unified communications for Windows, MAC, Linux, Mobile App and Desk Phone Make Secure High Definition Video Calls Make Any Phone Your Phone Disaster Recovery Powerful Dashboard on any PC and Mobile device retrieve voiceless online & more One Central Number with individual extensions and numbers simplifies and strengthens your brand Conferencing Control Conference calls, no extra charges HD video CRM integration Presence Management give each extension the power to set its own availability status Multiple Concurrent Calls no more busy lines Advanced presence management allows you to adapt the service to your schedule Make it Yours set your own greetings, hold music etc. Business intelligence reports help you to analyze usage Virtual personal assistants for each extension Automated Attendant answering calls right away with your Virtual Receptionist Softphone/headset/Bluetooth Visual Voice Mail Instant messaging Call Recording Contact Center and Operator Functionality Enhanced Call Handling Rules Enhanced Notification Rules Interactive Voice Response Automated Outbound Calling Integration with Outlook and Microsoft Exchange Integrated Fax Server Secure Active Directory Advanced presence management allows you to adapt the service to your schedule: day, week, holiday