AT&T Website Solutions SM File Manager Welcome to AT&T Website Solutions SM. We are focused on providing you the very best web products and services including all the tools necessary to establish and maintain a successful website. File Manager allows you to take full control of your website files. You can copy, move, delete, rename and edit files, create and remove directories, change file permissions and upload files from your local computer to the server.. 2015 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. All other trademarks are the property of their owners. This document is not an offer, commitment, representation or warranty by AT&T and is subject to change. Your Web Hosting service is subject to the Terms and Conditions (T&Cs), which may be found at http://webhosting.att.com/terms-conditions.aspx. Service terms and Fees are subject to change without notice. Please read the T&Cs for additional information. 1
Contents 1 WELCOME... 3 2 LOCATE YOUR ADVANCED TOOLS AND APPLICATIONS... 3 3 INTRODUCTION TO SSL MANAGER... 5 4 TO LAUNCH FILE MANAGER PRO:... 5 4.1 NAVIGATION... 5 4.2 CHANGING DIRECTORIES... 6 4.3 DELETING FILES... 6 4.4 RENAMING FILES... 7 4.5 COPYING FILES... 8 4.6 MOVING FILES... 8 4.7 CREATE A DIRECTORY... 9 4.8 CREATE A FILE... 10 4.9 REMOVING A DIRECTORY... 10 4.10 SETTING FILE PERMISSIONS... 11 4.11 EDITING FILES... 12 4.12 DOWNLOADING FILES... 13 TO RESTORE FILES... 14 5 WHERE TO FIND HELP/INSTRUCTIONS... 16 5.1 HOW TO CONTACT SUPPORT BY EMAIL... 16 5.2 HOW TO CONTACT SUPPORT IN YOUR CONTROL PANEL / ONLINE PRESENCE PORTAL... 16 5.3 HOW TO CONTACT SUPPORT BY PHONE... 16 2
1 Welcome The control panel, your Online Presence Portal is an intuitive interface, which connects you to the complete suite of business applications and services available with Website Solutions based on your plan giving you the ability to manage your online presence. Using the applications and services contained in the portal, you can build websites, with the new Online Presence Builder, based on your plan, operate an online store, manage security, write blogs, create photo albums and chat systems. 2 Locate your Advanced Tools and Applications Once you log into your Online Presence Portal (control panel) you will find your name in the upper right corner of the blue task bar. When you place your mouse on the blue down arrow, a menu will open; select the Advanced Tools to open a new window with the list of all Advanced Tools that are available with your specific plan. 3
When the new window opens, you can choose from various Apps/Tools by choosing to view ALL or a specific category. Tiles for the tools are color coded based on their category. Note that only available tools based on product plan and purchases will be shown. File Manager Pro is found in the Web Tools category. 4
3 Introduction to SSL Manager File Manager allows you to take full control of your website files. You can copy, move, delete, rename and edit files, create and remove directories, change file permissions and upload files from your local computer to the server. File Manager is best used to manipulate files that have been previously uploaded to your website. To upload more than one file at a time, an FTP client is generally more efficient. 4 To Launch File Manager Pro: Click on the File Manager Pro icon. The application opens in a new window. 4.1 Navigation The main menu is located on the top right corner of File Manager Pro: File Manager: links you to the page where you can manipulate your files. Support: opens online help files for File Manager Pro in a new window Feedback: allows you to send feedback concerning File Manager Pro - File Manager Pro 5
File Manager Pro allows you to copy, move, delete, rename and edit files, create and remove directories, change file permissions, restore files from the backup and upload files from your local computer to the server. 4.2 Changing Directories To Change the Directory: 1. Double click on the directory name that you want to access. The following page displays: 2. The content of the chosen directory will display in the right panel. Note: You may move a file from one directory to another simply by dragging it to the wanted directory. 4.3 Deleting Files To Delete Files: 1. Select the filename in the right panel. 2. Right-click and click Delete. Note: Multiple files can be deleted in one operation using standard windows selection methods (control and click). 3. Click Delete. 6
4.4 Renaming Files To Rename Files: 1. Select the file. 2. Right-click and click Rename. 3. Enter the new name. 4. Click Rename. 7
4.5 Copying Files To Copy Files: 1. Select the file. 2. Right-click and click Copy. 3. Select a target directory in the left panel and click Paste. 4.6 Moving Files To Move Files: 1. Select the file. 2. Click and drag it to the chosen directory. 3. Once you are about to place it into the new directory a small menu pops up. Select the Move option in order to move the selected file into the directory. 8
4.7 Create a Directory To Create a Directory: 1. Click New Directory. 2. Enter a name for your directory. 3. Click Create. 9
4.8 Create a File To Create a File: 1. Click New File. 2. Enter a name for your file. 3. Click Create. 4.9 Removing a Directory To Remove a Directory: 1. Select the directory. 2. Click Remove Dir. Note: All the content of your directory will be deleted. 3. Click Delete. 10
4.10 Setting File Permissions To Set File Permissions: 1. Select the file. 2. Right-click and then click Permissions. 11
3. You are displayed with a pop up window where you can check the desired permission check boxes. 4. Click Apply. 4.11 Editing Files File Manager Pro allows you to edit text files on the server. This is convenient since you do not have to edit the file on a local machine, and then upload it to the server. To Edit Files: 1. Select the file. 2. Right-click and select Edit as text. 3. Edit the file. 4. Click Save. 12
4.12 Downloading Files File Manager Pro allows you to download files from the server to your local machine. Note: You cannot download files from the cgi-bin directory using this function. To Download Files: 1. Choose the file. 2. Right-click and select Download. 3. Specify the local directory where you want to save the file. The file will be downloaded to the specified directory on your machine. Downloading Multiple Files Only one file at a time can be downloaded. To download more than one file at a time, it is more efficient to use an FTP client. o Using the Upload Function To Upload Files: 1. Click Upload. Note: Make sure that the target directory is open. 2. Select a file from your local machine by clicking Browse. 3. Click Upload. 4. The file will be uploaded to the directory. Note: You may upload multiple files at the same time to the same directory. o Using the Restore Function File Manager s Restore application allows you to restore your site content from time based periods. While File Restore is convenient and easy to use, it is not possible to ensure that all files will be recoverable. There is no guarantee or warranty of any kind, either express or implied that a backup of your site content will be available at any given time. 13
To Restore Files: 1. Click Restore. 2. Select a time based backup from the drop-down list 3. Click Next. 4. Select the file(s) you want to restore. 5. Select a directory to restore the file(s) to. 6. Click Next. 7. You see the list of files which would be restored. 8. Click Next. 14
Warning! Any files being copied will overwrite existing files, with the same filenames. 15
5 Where to find Help/Instructions AT&T Website Solutions includes a number of applications and tools that you can use with your website. Help/Instructions on how to use each of these features are located in the top right of your control panel. For specific help for each application together with instructions, select the application you want in the control panel and click the help button in the top right corner. panel, mouse over the Question Mark icon for help. 5.1 How to Contact Support by email Submit a ticket by email: support@websites.att-mail.com For support issues, please also include a step-by-step on how to replicate your problem including your operating system, browser type and version, and any links and login information that may be needed to duplicate and correct the reported issue. 5.2 How to Contact Support in your control panel / Online Presence Portal When in your control panel (Online Presence Portal), we provided various ways to contact us. When in your control We also have a Resource Center webpage: http://webhosting.att.com/resource-center where you can find guides, blogs and videos as well as provide feedback. 5.3 How to Contact Support by phone You may also reach us by dialing 888.WEB.HOST (888.932.4678). Our Technical Support staff is available 24 hours a day, 7 days a week; choose the tech support option. Our billing group is available Monday - Friday 8 a.m. 8 p.m. (Eastern); select the billing option. All questions concerning billing, renewal or cancellation should be directed here. Our sales staff is available Monday Friday 8 a.m. 8 p.m. (Eastern); select the sales option. International customers may reach us by calling 972-234-4847. 16