AT&T Website Solutions SM Disc Usage
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1 AT&T Website Solutions SM Disc Usage Welcome to AT&T Website Solutions SM. We are focused on providing you the very best web products and services including all the tools necessary to establish and maintain a successful website. The Disk Usage application allows you to check your scripts environment and your allowed usage space known as quota. You can also check available free space as well as used space within your account AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. All other trademarks are the property of their owners. This document is not an offer, commitment, representation or warranty by AT&T and is subject to change. Your Web Hosting service is subject to the Terms and Conditions (T&Cs), which may be found at Service terms and Fees are subject to change without notice. Please read the T&Cs for additional information. 1
2 Contents 1 WELCOME LOCATE YOUR ADVANCED TOOLS AND APPLICATIONS INTRODUCTION TO DISC USAGE TO LAUNCH DISK USAGE: NAVIGATION QUOTA USAGE SETUP/ENVIRONMENT WHERE TO FIND HELP/INSTRUCTIONS HOW TO CONTACT SUPPORT BY HOW TO CONTACT SUPPORT IN YOUR CONTROL PANEL / ONLINE PRESENCE PORTAL HOW TO CONTACT SUPPORT BY PHONE
3 1 Welcome The control panel, your Online Presence Portal is an intuitive interface, which connects you to the complete suite of business applications and services available with Website Solutions based on your plan giving you the ability to manage your online presence. Using the applications and services contained in the portal, you can build websites, with the new Online Presence Builder, based on your plan, operate an online store, manage security, write blogs, create photo albums and chat systems. 2 Locate your Advanced Tools and Applications Once you log into your Online Presence Portal (control panel) you will find your name in the upper right corner of the blue task bar. When you place your mouse on the blue down arrow, a menu will open; select the Advanced Tools to open a new window with the list of all Advanced Tools that are available with your specific plan. When the new window opens, you can choose from various Apps/Tools by choosing to view ALL or a specific category. Tiles for the tools are color coded based on their category. Note that only available tools based on product plan and purchases will be shown. 3
4 3 Introduction to Disc Usage This tool allows you to check your scripts environment and your allowed usage space known as quota. You can also check available free space as well as used space within your account. 3.1 To Launch Disk Usage: Click on the Disk Usage icon. The application opens in a new window: 3.2 Navigation The main menu is located on the top right corner of Disk Usage: Quota Usage: links you to the quota usage page. You can check available free space as well as used space within your account. Setup/Environment: links you to the page that allows you to check your scripts environment. Support: opens online help files for Disk Usage in a new window. Feedback: allows you to send feedback concerning Disk Usage. 4
5 3.3 Quota Usage Quota usage allows you to check your scripts environment and your allowed usage space known as quota. You can also check available free space as well as used space within your account. To Check Usage Quota: 1. Click Quota Usage. 5
6 2. This page displays usage information pertaining to your account. Information such as used disk space, free disk space and bandwidth: Disc usage (%) Available disk space (MB) Used disk space (MB) Free disk space (MB) Available bandwidth (MB) Current bandwidth (MB) Mailboxes (used/available) 3. Information regarding the usage history displays by selecting a date from the drop down menu. 3.4 Setup/Environment This tool allows you to check your scripts environment. 6
7 4 Where to find Help/Instructions AT&T Website Solutions includes a number of applications and tools that you can use with your website. Help/Instructions on how to use each of these features are located in the top right of your control panel. For specific help for each application together with instructions, select the application you want in the control panel and click the help button in the top right corner. panel, mouse over the Question Mark icon for help. 4.1 How to Contact Support by Submit a ticket by support@websites.att-mail.com For support issues, please also include a step-by-step on how to replicate your problem including your operating system, browser type and version, and any links and login information that may be needed to duplicate and correct the reported issue. 4.2 How to Contact Support in your control panel / Online Presence Portal When in your control panel (Online Presence Portal), we provided various ways to contact us. When in your control We also have a Resource Center webpage: where you can find guides, blogs and videos as well as provide feedback. 4.3 How to Contact Support by phone You may also reach us by dialing 888.WEB.HOST ( ). Our Technical Support staff is available 24 hours a day, 7 days a week; choose the tech support option. Our billing group is available Monday - Friday 8 a.m. 8 p.m. (Eastern); select the billing option. All questions concerning billing, renewal or cancellation should be directed here. Our sales staff is available Monday Friday 8 a.m. 8 p.m. (Eastern); select the sales option. International customers may reach us by calling
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