Reference Guide TEAM. Pogoplug Team. Reference Guide Cloud Engines Inc., All Rights Reserved.

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1 Reference Guide Pogoplug Team Reference Guide

2 Table of Contents Table of Contents 1. What s Included 2. Getting Started 3. Customizing the Pogoplug Interface a. Custom UI b. Custom Domain Name c. Custom Mail 4. Adding Users and Setting Permissions a. Adding Users b. User Permissions 5. Adding Content a. Backing Up Files With Pogoplug Companion b. Upload via the Web c. Upload via Mobile Apps d. Upload via 6. Sharing Content a. Share Links b. Sharing Content 7. Contacting Support 2

3 What s Included 1. What s Included Welcome to Pogoplug Team! Here s what s included with your subscription: One Admin Account Pogoplug Team is set up through an admin account, and the administrator has privileges that user accounts do not. The admin can add or remove users, see all files and folders, and make changes to the account. Unlimited Cloud Storage Your Pogoplug Team account provides unlimited cloud storage for you and your users. Upload and share files of any size with no restrictions. Flexible Users Users are added by the admin and can upload and download files and share links. Their privileges are managed by the admin. Users can be added or removed at any time, and there is no limit to the number of users you can add to your account. Pogoplug Companion Software Download our free Pogoplug Companion software on any computers that you want to back up folders to your Pogoplug Team account. You can also use Pogoplug Companion to view your Pogoplug-enabled drives like a local drive on your desktop. Free Mobile Apps Pogoplug Team members (users and administrator) can download free Pogoplug apps for iphone, ipad and Android to access and share files on the go. 3

4 Getting Started 2. Getting Started Getting started with Pogoplug Team is fast and easy. All you need is a Web browser, and you can set up your Pogoplug Team account in just 4 easy steps Activate Your Cloud To activate your unlimited Pogoplug Cloud, visit and sign in to your Pogoplug account. As Team administrator, you ll be able to see all your account s files and folders, make changes to the UI, and add or remove users. Customize the User Interface: Customize the look and feel of the Pogoplug Web interface, landing pages for shared files and s that are sent automatically when you share files or add users. These settings can be found on my.pogoplug.com by selecting Settings in the top right corner. Add Users: Once you have created folders on your account you can add users. You can choose to give users different permissions on any folder by choosing an Editor or User designation. Users can download and share files within the folder; Editors can not only download and share files, but can upload and delete files as well. Your users can download our Pogoplug Companion software for free to back up files on their computer to their team folder(s). Upload Content: There are several ways to add content to your Pogoplug Team account. You can back up with Pogoplug Companion, use Pogoplug Drive to drag and drop files like you would a local drive on your computer, upload to the Web or upload using one of our mobile apps. Once you have all of your files backed up, you can archive your content to create a second copy in our offsite cloud for added security. 4

5 Customizing the Pogoplug Interface 3. Customizing the Pogoplug Interface Pogoplug Team allows you to create a branded interface on my.pogoplug.com or your custom domain. Using the Custom UI and Custom Mail menus in Settings, you can customize the appearance of my.pogoplug.com, landing pages for shared files, s sent to users and more. Click on Settings to customize your UI Custom UI The Custom UI (User Interface) menu is located in Settings. Click on your username in the right-hand corner and select Settings from the menu. In the Custom UI section you can customize different aspects of the UI to match your brand. Customize the look of the UI to match your brand 5

6 Customizing the Pogoplug Interface Customize the look of the Web UI to match your brand 1. Site title Choose the page title. For example, your company name. 2. Logo Upload your logo. Your logo will show up in the top left of my.pogoplug.com, in landing pages for shared files and in any automatically sent from your Pogoplug account to another user (e.g. add user welcome , share link , etc.) 3. Logo click link Select a URL destination for your logo (such as your company website). 4. Customize top-bar text color Change the color of the text in the top bar of my.pogoplug.com on the right where you user account name is listed. 5. Customize top-bar background color Change the color of the top bar for my.pogoplug.com and on landing pages for shared files. 6

7 Customizing the Pogoplug Interface 6. Set main background color Change the background for my.pogoplug.com and landing pages for shared files. 7. Customize left sidebar background color Change the color of the left sidebar. Customize the look of the Web UI to match your brand 8. Main background image Set your background image for the UI. Image will be tiled. You cannot set both a background color and background image. 9. Show media filters for Pogoplug Team administrator Select whether you would like to view the Music, Photos and Movies filters in the Pogoplug Team administrator account. Media filters display all music, photos, and movie files on any Pogoplug device, cloud, or User folder on the admin s account. These filters are always hidden for user accounts. 10. Domain name Enable a custom domain to access your Pogoplug Team account from a company URL. See Domain Name. 11. Favicon Upload a customized shortcut icon. Browsers that provide favicon support usually display a page s favicon in the address bar and next to the page name in a list of bookmarks. 7

8 Customizing the Pogoplug Interface An example of a customized Help Center tab 12. Custom Help Center If you would like to direct users to your own help desk rather than Pogoplug s, you can create your own branded message. Check the box Use Custom Help Center text below: and enter the text you would like to see in the space below. (Example: Need some help? Contact our great Acme Architecture support team! ) 13. Show help topics Show or hide Pogoplug help topics in Help Center tab. 14. Enable help questions Allow users to search help topics in the Pogoplug knowledge base in the Help Center tab. 15. Support ticket submission Allow users to submit support tickets to Pogoplug through our help desk. 16. Show Info and Downloads Show or hide links to the Pogoplug Blog and Software Downloads in the Help Center tab. 17. Frequently Asked Questions Show or hide Pogoplug FAQs in the Help Center tab. 8

9 Customizing the Pogoplug Interface Custom Domain Name You can change the domain name where users access your Pogoplug Team account. The option to create a custom domain name for Pogoplug Team is located in the Custom UI menu. An example of a custom domain To enable a custom domain, you must add a CNAME record to your domain s DNS settings so that your domain (ex: my.pogoplug.com/a/acmearchitecture/signin) points to my.pogoplug.com. After successfully creating a custom domain, users can access files in their Pogoplug Team account by signing in from this domain. 9

10 Customizing the Pogoplug Interface Custom Mail The Custom Mail menu is located in Settings. You can customize two types of s in this menu: those generated when you share a file by , and those generated when you invite users to join a folder. Customize s to match your brand An example of a customized You can add links and change font family, size and text color. See below for a list of placeholder symbols that you can use in the body of your messages: $logo$ Replaced by your company logo. If you have not uploaded a logo, the Pogoplug logo will be used. $uname$ Replaced by your username. You can change your username in General Settings. $message$ Replaced by the custom message in the body of the . $pickupurl$ Replaced by the URL that links to the shared file or folders. $albumname$ Replaced by the name of the folder or file you are sharing in the . 10

11 Adding Users and Setting Permissions 4. Adding Users and Setting Permissions Create folders in your Pogoplug Team account to start adding users. Depending on the permissions you give them, your users can access, download, share and upload files and folders in your Team account. Adding Users Once you ve created a folder that you d like to share, add users by selecting Add Users next to the folder you would like to give access to. Add users to a folder on my.pogoplug.com by clicking Add User You can share an unlimited number of folders from your account with each user. When you add a user to a folder, that user will receive an with a link to the folder. The user can then access the folder by creating a Pogoplug account or by using an existing account. If you are using Pogoplug as a backup solution, ask your users to download Pogoplug Companion and enable automatic backup of files on their computer. Their files will back up automatically to the Pogoplug Team folder you have shared with them. They can also download free Pogoplug mobile apps to back up the files on their mobile devices and access all files on the go. User Permissions When the administrator adds a user to a folder, the administrator can choose one of two permission options for a specific folder/user. The first, User, permits downloading and sharing links to content in Team folders. The second, Editor, grants greater management privileges, as editors can also upload and delete files. Give Pogoplug Team members Editor or User permissions 11

12 Adding Content 5. Adding Content Pogoplug Team offers many ways for both the team administrator and team users to add content to a Pogoplug Team account: Pogoplug Companion software, the Pogoplug Web interface, free Pogoplug mobile apps, or . Backing Up Files With Pogoplug Companion Pogoplug Companion software allows you to back up content from your computer to your Pogoplug Team account. You can upload to your account with Pogoplug Companion using two methods: automatic backups and Pogoplug Drive. Automatically back up files from your computer to Pogoplug Change your backup destination in Pogoplug Companion Preferences Automatic Backups When you open Pogoplug Companion, it will request permission to begin backing up the files on your computer. You can choose a destination for these backups and add additional folders for backup. You can change the destination for your backups in the Pogoplug Companion Preferences screen. Pogoplug Team can be used as a group backup solution by asking each of your users to Pogoplug Companion. The folders they back up will default to the user folder you shared with them on your Pogoplug Team computer or server. 12

13 Adding Content Upload via the Web You can add files to your Pogoplug account directly from a Web browser. Upload files by selecting the upload icon. Log into my.pogoplug.com or your custom domain and choose a location where you would like to add your files after completing that step. Select the Upload Folder icon. You can then upload any file from your computer to your Pogoplug Team account. Pogoplug Team users are also able to upload to folders if the administrator has given them the necessary permissions. 13

14 Adding Content Upload via Mobile Apps Pogoplug offers free mobile apps for iphone, ipad and Android. To upload to your Pogoplug Team account from a mobile device, download to your phone or tablet and select Automatic Upload from the application s Settings. If Automatic Upload is enabled, photos and video will be sent automatically to the destination folder for this user when files are added to the camera roll. You can also select individual photos or videos and upload them to your Pogoplug Team account directly from your mobile device. From the menu, tap on the camera icon and import by selecting Existing Photos or Videos. Enable Automatic Upload within Settings Upload files by selecting the camera icon 14

15 Adding Content Upload via There are two ways that Pogoplug Team users can upload via attachments within Settings > Attachments: User uploads via attachment By checking the Upload attachments box, Pogoplug Team users can attachments to from the address associated with their Pogoplug Team account in order to add files to their preferred folder. After checking the box to enable this feature, each user will be able to select the default destination for files uploaded by . Enable upload by attachement Choose a destination folder for uploads Attachments sent to custom addresses In addition to letting users upload by sending attachments from the address associated with their account, Pogoplug Team enables administrators to create custom addresses; attachments sent to the custom address from ANY address (even ones not associated with a Pogoplug account) will be delivered to the selected folder. For example, an administrator may create the custom address blueprints@mypogoplug.com and set the default destination to a Blueprints folder. Any s with attachments sent to this address will be delivered to the Blueprints folder. Custom addresses are available on a first come, first served basis, but you can check availability within the Attachments section of Settings. Administrators may add, remove and modify custom addresses at any time. 15

16 Sharing Content 7. Sharing Content Share Links If you have customized your UI and s, you can share files with clients through an interface that matches your branding. Selecting the Share option next to a file or folder generates a share link. You can send that link via , Facebook, Google+ or Twitter. You can also simply copy and paste the link. Sharing Options Create a custom message You can also add a custom message by selecting Advanced under this link. You can change the subject line as well as the content. 16

17 Sharing Content Sharing Content Share Options menu Share landing page Assign a password to your share Selecting Options next to your share link gives you four different options. 1. Allow Downloads You can allow or prevent the files you share from being downloaded. If you uncheck Allow Downloads, the people you share with will be able to view previews but won t be able to download the files. 2. Allow Uploads If you are sharing a folder, you will have the option to allow the people you share with to upload to the folder. 3. Display Social Sharing Icons Pogoplug share landing pages allow for those who view the content to further share to Facebook, Twitter and Google+. You can disable this option for more private sharing. 4. Assign Password To further secure your share link, you can add a password. Recipients of the share link will only be able to view content after entering the password you select. 17

18 Contact Support 8. Contacting Support For more information on Pogoplug Team, visit or check out our knowledge base at If you need more help, Pogoplug Team administrators and users receive priority support from our 24/7 customer service team. or submit a support ticket in the Help Center at my.pogoplug.com. Pogoplug Team administrators may contact a support agent via online chat. Pogoplug Team+ and Team Pro administrators can also call one of our toll free support numbers. For up-to-date information visit the help center at my.pogoplug.com. 18