Transprt_Gateway_FAQs.dc A) GENERAL A1. What is Cisc Transprt Gateway - AN Cnnectr? B) TRANSPORT GATEWAY INSTALLATION REQUIREMENTS B1. What are the system requirements t install Transprt Gateway fr Slaris? B2. What are the system requirements t install Transprt Gateway fr Windws? C) TRANSPORT GATEWAY INSTALLATION/UN-INSTALLATION C1. D I have t cnfigure the registratin again whenever I re-install Transprt Gateway? C2. Hw can I stp the installatin f Transprt Gateway? C3. What shuld I d if un-installatin failed? C4. What are the causes fr installatin/un-installatin failures? C5. Is the restart f my PC required after un-installatin? D) TRANSPORT GATEWAY SERVICE D1. Hw can I start/stp the Transprt Gateway service? D2. What is the difference between 'Stp Service' and 'Clse' buttns in the Transprt Gateway Cnfiguratin Settings Panel? D3. Hw can I knw whether the Transprt Gateway Service is running r nt? E) REGISTRATION E1. Hw can I create the Transprt Gateway Registratin? E2. Where can I see the registratin install status? E3. Is the installed Transprt Gateway ID and passwrd in the Transprt Gateway transferable? E4. When will the Transprt Gateway registratin fail? F) PROXY SETTINGS F1. Hw can I cnfigure prxy settings in the Transprt Gateway? F2. What is the default Prxy, and hw can I use it? F3. Hw can I find whether the Transprt Gateway is able t cnnect t the Internet r nt? F4. Hw can I re-cnfigure the Transprt Gateway? G) CONFIGURE TRANSPORT GATEWAY FOR CALL HOME MAILBOX G1. Hw can I cnfigure the Transprt Gateway with the Call Hme Mailbx? G2. D I need t cnfigure the Call Hme Mailbx every time after I start the service? G3. Hw can I knw whether the Transprt Gateway started receiving the Call Hme Messages? G4. Hw can I knw whether Call Hme Messages are frwarded t the Cisc backend r nt? G5. Are the Call Hme Messages that are frwarded t the Cisc backend, frwarded securely? G6. What details are frwarded t the Cisc backend? G7. Hw can I recnfigure the Mailbx Call Hme Messages plling frequency? G8. Hw can I stp frwarding my Call Hme Messages t the Cisc backend? G9. Des the Transprt Gateway frward the Call Hme Messages again, if it failed the first time? If s, hw lng des it take t retry? 2:53:45 PM Page 1 f 7
C:\Wrk\smartcallhme\Transprt_Gateway_FAQs.dc G10. Hw can I recnfigure the Send Call Messages retry time? H) LOGS H1. Is there a quick way t see the status f the Transprt Gateway? I) MAILBOX I1. What is the purpse f using Mail Stre in the Transprt Gateway applicatin? I2. When will Call Hme Messages, in the Mail Stre, be frwarded t the Cisc backend? I3. What is the time limit after which Call Hme messages will nt be frwarded /deleted frm the Mailbx f the Transprt Gateway? J) TEST CONNECTION AND RESET PASSWORD J1. What is the purpse f Test Cnnectin/Reset Passwrd buttn n the left panel f the Transprt Gateway? A1. What is Cisc Transprt Gateway - AN Cnnectr? This Cisc Transprt Gateway securely frwards Call Hme messages, which are generated by devices in the Custmer's netwrk, t Smart Call Hme n the Cisc backend. The Transprt Gateway is the best slutin t frward the Call Hme messages. B1. What are the system requirements t install Transprt Gateway fr Slaris? Operating System - Slaris 5.8 (5.8 r Higher is recmmended). CDE r Xterm (Display supprted). Netscape Navigatr 4.76 r later. Textedit r dtpad applicatin fr viewing lg files frm the User Interface f Transprt Gateway. Sun sparc Prcessr. PC r laptp with 512 MB f RAM (1 GB recmmended). Hard disk: 60 MB + (15KB fr every Call Hme message). Bradband Internet cnnectivity fr faster respnse t the Cisc servers (recmmended). B2. What are the system requirements t install Transprt Gateway fr Windws? Operating System Windws 2000 Prfessinal Windws 2003 Windws XP Prfessinal Pentium 4 r later (Pentium M recmmended) PC r laptp with 512 MB f RAM (1 GB recmmended) Hard disk: 60 MB + (15KB fr every Call Hme message). C1. D I have t cnfigure the registratin again whenever I re-install Transprt Gateway? N, the cnfigured registratin settings are backed up during un-installatin and restred when the Transprt Gateway is installed again. This is true as lng as yu d nt select an ptin t un-register the Transprt Gateway during uninstallatin; the backup will nt be perfrmed and the user will be required t re-register r cnfigure the re-installed Transprt Gateway. Page 2 f 7 5/15/2007
Transprt_Gateway_FAQs.dc C2. What prcess d I fllw fr installing a new Transprt Gateway n tp f an existing Transprt Gateway? Stp the Transprt Gateway Service. Re-install the package in the previus Transprt Gateway installed lcatin. C3. What shuld I d if un-installatin failed? G t Cntrl Panel -> Add/Remve Prgrams. Select Cisc Transprt Gateway and click Remve. If the prir ptin des nt wrk, then manually remve the Transprt Gateway installed directries. C4. What are the causes fr Installatin/Un-installatin failures? The fllwing causes are related with Installatin failures: Lw disk space User des nt have administrative privilege The fllwing causes are related with Un-installatin failures: Deletin f uninstall.dat frm the Transprt Gateway installed lcatin On tp f installatin may create anther un-installatin directry C5. Is the restart f my PC required after un-installatin? It is advised that yu restart the PC after a un-installatin. D1. Hw can I start/stp the Transprt Gateway service? Starting/Stpping frm the Start Menu: Start the service frm the Start Menu -> Prgrams r All Prgrams -> Cisc Transprt Gateway -> Start Cisc Transprt Gateway service. Stp the service frm Start Menu -> Prgrams r All Prgrams -> Cisc Transprt Gateway -> Stp Cisc Transprt Gateway service Starting/Stpping frm Windws Services: G t Windws services, start/stp service Cisc Transprt Gateway. Starting/Stpping frm Transprt Gateway UI: Click n Transprt Gateway Cnfigure icn placed in the desktp. This starts the service and launches the cnfigure settings UI. Clicking Stp Service frm cnfigure settings UI stps the service. D2. What is the difference between 'Stp Service' and 'Clse' buttns in the Transprt Gateway Cnfiguratin Settings Panel? Clicking Stp Service frm the Cnfiguratin Settings Panel stps the Transprt Gateway service. The secure frwarding f Call Hme messages t Smart Call Hme, n the Cisc backend, will be stpped. 2:53:45 PM Page 3 f 7
C:\Wrk\smartcallhme\Transprt_Gateway_FAQs.dc Clicking Clse frm the Cnfiguratin Settings Panel clses nly the cnfiguratin settings UI. The service cntinues t securely frward the Call Hme messages t Smart Call Hme, n the Cisc backend, even after clsing the UI. D3. Hw can I knw whether the Transprt Gateway Service is running r nt? G t Windws services, select service Cisc Transprt Gateway and check the running status f the service. E1. Hw can I create the Transprt Gateway Registratin? If the Transprt Gateway is nt registered r is unregistered, perfrm the fllwing steps n the Transprt Gateway applicatin: Enter the user's Cisc.cm user id, passwrd, Transprt Gateway name and Transprt Gateway descriptin (ptinal) in the respective text fields Click Apply. E2. Where can I see the registratin install status? Launch Transprt Gateway Cnfiguratin Settings UI. Click Registratin frm the left pane. Check the registered status n the right side f the UI panel. E3. Is the installed Transprt Gateway ID and passwrd in the Transprt Gateway transferable? N, the installed Transprt Gateway ID and passwrd in the Transprt Gateway is nt transferable t ther machines. E4. When will the Transprt Gateway registratin fail? The Transprt Gateway registratin fails when the: 1. Entered Cisc.cm ID and passwrd are nt valid. 2. Cnnectin t the Cisc backend culd nt be established. 3. Cnnectin with the internet failed. F1. Hw can I cnfigure prxy settings in the Transprt Gateway? Launch Transprt Gateway Cnfiguratin Settings UI, Click Prxy Settings frm the left pane. Give the apprpriate prxy server details and click Apply. F2. What is the default Prxy, and hw can I use it? Default Prxy settings are the prxy settings that are cnfigured by default in the system. The Transprt Gateway can be cnfigured t use default prxy settings by selecting Use default prxy frm the Prxy Settings Cnfiguratin UI (It assigns IP address/hstname and prt number attached with the Internet Explrer.) F3. Hw can I find whether the Transprt Gateway is able t cnnect t the Internet r nt? Page 4 f 7 5/15/2007
Transprt_Gateway_FAQs.dc Launch Transprt Gateway Cnfiguratin Settings UI, and check the internet cnnectin status icn at the right bttm crner f the UI. F4. Hw can I re-cnfigure the Transprt Gateway? Launch Transprt Gateway Cnfiguratin Settings UI and recnfigure all the settings. G1. Hw can I cnfigure the Transprt Gateway with the Call Hme Mailbx? After installing the Transprt Gateway, cnfigure Prxy Settings (if needed) and cmplete the registratin. Once the registratin has been successfully cmpleted perfrm the fllwing steps: Select Cnfiguratin frm the left pane. Cnfigure the Mail Server Type, Mail Server Hstname r IP address, Accunt Name, Passwrd, Mail Server Prt Number, Send Call Hme Messages, Mail Stre Size, Ntify Email Address Click Save; the Transprt Gateway starts cllecting the Call Hme Messages and cntinuusly frwards them t the Cisc backend, as lng as the Transprt Gateway service stays peratinal. G2. D I need t cnfigure the Call Hme Mailbx every time after I start the service? This is nt required. Once the Transprt Gateway is cnfigured t cllect Call Hme Messages frm the Mailbx, there is n need t re-cnfigure it when the service is started. Hwever, re-cnfiguring the Transprt Gateway can be dne at any time. G3. Hw can I knw whether the Transprt Gateway started receiving the Call Hme Messages? View Lg files and check fr the fllwing lines. (Timestamps will vary) [05 Mar 2007 09:39] - Starting/Restarting Message Age Tracking service [05 Mar 2007 09:39] - Starting/Restarting Email receiver service [05 Mar 2007 09:39] - Starting/Restarting Message Dispatcher service [05 Mar 2007 09:40] - New Call Hme message fund! G4. Hw can I knw whether Call Hme Messages are frwarded t the Cisc backend r nt? View Lg files and check fr the fllwing lines. (Timestamps will vary) [27 Dec 2006 07:11] - [MessageDispatcher]Prcessing the message: 1167157330.11082.1 [27 Dec 2006 07:11] - Frward status: success G5. Are the Call Hme Messages that are frwarded t the Cisc backend, frwarded securely? The Call Hme Messages are frwarded in a secured manner t the Cisc backend. The Transprt Gateway will nt frward any data if the registratin is nt cmpleted. G6. What details are frwarded t the Cisc backend? The Transprt Gateway ID and Passwrd will be frwarded t the Cisc backend alng with the Call Hme Messages. 2:53:45 PM Page 5 f 7
C:\Wrk\smartcallhme\Transprt_Gateway_FAQs.dc G7. Hw can I recnfigure the Mailbx Call Hme Messages plling frequency? Open file ancnnectr.prperties frm /Transprt Gateway/cnf/an/prperties directry. Set an.thread.mailreceiver.pllfrequency=<value in millisecnds>. Save the changes and stp and start the TG service. Nte: The plling time frequency shuld be prvided in millisecnds. Fr example, prvide 60000 t indicate 1 minute (i.e., 1 sec = 1000 millisecnds) G8. Hw can I stp frwarding my Call Hme Messages t the Cisc backend? Launch Transprt Gateway Cnfiguratin Settings UI. Click Cnfiguratin, frm the left pane. Uncheck the Send Call Hme Messages flag. Click Save t save the changes yu have made. G9. Des the Transprt Gateway frward the Call Hme Messages again, if it failed the first time? If s, hw lng des it take t retry? Transprt Gateway makes cntinuus attempt t frward the C2all Hme Messages with a time interval f 1 secnd between each attempt. G10. Hw can I recnfigure the Send Call Messages retry time? Open file ancnnectr.prperties frm /Transprt Gateway/cnf/an/prperties directry. Set an.thread.messagedispatcher.pllfrequency =<Value in millisecnds> Fr example, prvide 60000 t indicate 1 minute (i.e., 1 sec = 1000 millisecnds) H1. Is there a quick way t see the status f the Transprt Gateway? Launch Transprt Gateway Cnfiguratin Settings UI. Click Lg Status frm the left pane. Select Status f TG.lg frm the List f lg file Click View. I1. What is the purpse f using Mail Stre in the Transprt Gateway applicatin? The Transprt Gateway retrieves Call Hme messages frm the mailbx that receives generated Call Hme messages frm cnfigured Call Hme device(s). The Transprt Gateway places these mailbx messages int the Transprt Gateway mail stre, befre sending them t the Cisc backend. The Transprt Gateway needs t detect new Call Hme messages within 5 secnds after they arrive in the mailbx. I2. When will Call Hme Messages, in the Mail Stre, be frwarded t the Cisc backend? When the Send Call Hme Messages flag, in the Cnfiguratin windw f the Transprt Gateway applicatin, is set t 'Yes', the Transprt Gateway will frward the messages, in the mail stre, t the Cisc backend. When the Send Call Hme Messages flag in the Cnfiguratin windw f the Transprt Gateway is set t 'N', the Transprt Gateway will nt frward the messages in the mail stre t the Cisc backend. Page 6 f 7 5/15/2007
Transprt_Gateway_FAQs.dc I3. What is the time limit after which Call Hme messages will nt be frwarded /deleted frm the Mailbx f the Transprt Gateway? If the message send fails, and the message has existed fr mre than 3 hurs in the TG mail stre, the TG will nt autmatically send the message t the Cisc backend; hwever, the custmer can manually send the message, with the help f the Mail bx UI. The ability t manually send the messages t the backend are available as lng as the failed messages are less than 2 days ld. All failed messages that are greater than 2 days will be autmatically remved frm the Transprt Gateway and never get sent t the Cisc backend. J1. What is the purpse f Test Cnnectin/Reset Passwrd buttn n the left panel f the Transprt Gateway? Test Cnnectin is used t check whether the Transprt Gateway is able t cnnect t the backend Reset Passwrd is used t reset the Transprt Gateway passwrd in the backend 2:53:45 PM Page 7 f 7