FETCH TV APP VERSION 1.9 GUIDE ipod Touch, iphone Document v1.7 Level 5, 61 Lavender St. Milsons Point NSW 2061 Australia ABN 36 130 669 500 P.+61 2 8014 5180 F. +61 2 9929 7339 fetchtv.com.au
Contents Contents 2 Welcome to the Fetch TV App 3 Before you start 4 You can use the Fetch TV App on these devices 4 What you can watch 5 Recommended network setup 6 Installing the Fetch TV App 7 Launch the Fetch TV App 7 Connect to your Fetch TV set top box 9 Connection Required 9 Direct Connection Required 10 Manage connected devices 10 Home 11 On screen Fetch TV remote 12 My Stuff 13 Recorded TV 14 Scheduled 15 Series Tags 15 My Movies 17 Messages 17 Watch on My Mobile 18 Movies 19 View movie info 19 Rent a movie 20 Play Movie Box 22 TV 23 Watch Live 24 Watch on TV 24 TV Guide 25 TV Shows 29 Search TV Guide, My Stuff, and more 30 Manage 31 Playing content on your mobile or tablet 32 FAQs for playing Subscription TV and Movie Box 32 Playing content 36 Monday, 2 December 2013 2
Welcome to the Fetch TV App With the Fetch TV App, you can use your phone or tablet to enjoy Fetch TV at home or on the go. Set recordings from anywhere so you never miss your shows Watch SD Free to Air TV recordings from your set top box when you re at home Watch Movie Box movies anywhere if included in your subscription Watch selected entertainment channels anywhere if included in your subscription Watch trailers and browse available on demand movies and shows Control your Fetch TV set top box using your mobile or tablet as a remote control Find out what s on TV now and what s coming up, all without interrupting what you re currently watching Monday, 2 December 2013 3
Before you start Before installing the Fetch TV App, check that your mobile device is supported and you are aware of the network and connection requirements. Note: The Fetch TV App screens used in this guide may look slightly different depending on which mobile device you are using. You can use the Fetch TV App on these devices Device OS Remote Play Free To Air TV recordings Play Movie Box and Live Subscription TV iphone iphone 3GS iphone 4 iphone 4S iphone 5 iphone 5C iphone 5S ipod Touch ipod Touch (4th generation) ios 6.0+ ios 6.0+ ios 6.0+ ipod Touch (5th generation) ios 6.0+ ipad ipad 2 ipad (3rd and 4th generation) ipad Mini Android Samsung Galaxy S2 Phone Samsung Galaxy S3 Phone Samsung Galaxy S4 Phone Galaxy Nexus Phone Nexus S Phone Xperia Phone HTC Desire S Phone HTC Aria Phone Desire HD Phone Samsung Galaxy Tab Dell Streak Acer Iconia Samsung Galaxy S2 Phone Samsung Galaxy S3 Phone Samsung Galaxy S4 Phone Galaxy Nexus Phone Nexus S Phone Xperia Phone ios 6.0+ OS 2.2 < 4.0 OS 4.1+ Monday, 2 December 2013 4
What you can watch Play Free to Air TV Recordings You can play standard definition Free to Air recordings (see page 14) on your mobile or tablet (recordings for Subscription TV or HD Free to Air may not be played on mobiles and tablets). There s a limit of 5 mobiles and tablets on which you can watch Free to Air recordings. You can play different recordings on different devices at the same time. Play Movie Box movies You can watch Movie Box movies if they are included with your Fetch TV subscription. There s a limit of 3 registered mobile devices for watching Movie Box (see page 22) and you can watch on up to 2 mobile devices at a time. However, you are able to switch between playback devices limited to 2 switches a month and 10 switches a year (see page 32). Play Subscription TV channels There s also a limit of 3 registered mobile devices for watching subscription TV channels (see page 24). See above and page 32 for details on switching devices. The following channels can be played if included with your Fetch TV subscription. Movie Box Disney Disney Junior Baby TV MTV MTV Hits MTV Classic Fox Sports News BBC World News Fashion TV Travel Channel Bloomberg Euro News France 24 Al Jazeera CCTV News NDTV 24x7 Monday, 2 December 2013 5
Recommended network setup You need to pair your mobile device to your set top box to use some features of the Fetch TV App. Setup Use Fetch TV App to Mobile device is not paired to set top box Browse TV Guide Mobile device and set top box are paired but not necessarily on the same network Mobile device and set top box are paired and on the same network (Probably your home Wi-Fi network) Browse on demand Movies and TV Shows Watch movie trailers / trailer TV channel Same as the above, and Watch live Subscription TV and Movie Box on mobile device Schedule recordings Manage recordings and series tags Rent movies Same as the above, and Watch Standard Definition Free to Air recordings on mobile device Change channels on set top box Pause/play programs on set top box Use on screen remote to control set top box Monday, 2 December 2013 6
Installing the Fetch TV App Download and install the Fetch TV App from the App Store or Google Play. Launch the Fetch TV App 1. After installing the Fetch TV App, select the Fetch TV icon on the desktop to launch. Figure 1: Fetch TV App icon 2. The app loads. Figure 2: Fetch TV App starting up 3. The first time you launch the app it will display new features and tips to get you started. Scroll across to see all tips and select Close when done. You can access these again through the Manage menu. Monday, 2 December 2013 7
Figure 3: Help 4. After launching the Fetch TV App on your mobile device, the home screen loads. 5. To use all the features of the Fetch TV App, you can connect your mobile device to your Fetch TV set top box through Manage (see Page 9). Figure 4: Manage Monday, 2 December 2013 8
Connect to your Fetch TV set top box You can use the Fetch TV App to browse the TV Guide or see which Movies and TV Shows are available on the service, even if you are not connected to your set top box. Connect your set top box to your mobile device to use the Fetch TV App to schedule recordings from the TV Guide and manage them in My Stuff. Also connect to be able to watch content on your mobile device. If your mobile device is on the same network as your connected set top box (see Page 6), you can also drive your set top box through the app using your mobile device like a remote control. You only need to connect once, but if you manually disconnect your mobile device from the set top box, or uninstall and reinstall the Fetch TV App, you will need to reconnect again to use all features of the app. Connection Required When your set top box and mobile are not connected and you try to rent a movie, record, manage recordings in My Stuff, or watch content, you will get a message similar to the one below. Figure 5: Connection Required pop-up To connect your mobile device and your Fetch TV set top box 1. Launch Fetch TV on the TV connected to your set top box. Press on your remote control to bring up the main menu. 2. Go to Manage > Settings > Mobile & Tablet and press 3. Enter your 4 digit Parental PIN. 4. Select Connect and press. Take note of the connection code shown on screen. The code will expire in 2 minutes. 5. Launch the Fetch TV App on your mobile device. Go to Manage > Set-Top-Box > Connection. 6. Type in the 6 digit connection code shown on the Mobile & Tablet screen. 7. Finally, read and if you agree to the terms accept the license agreement. Monday, 2 December 2013 9
Direct Connection Required If your mobile device is on a different network to the Fetch TV set top box, you may get a message similar to the one below: Figure 6: Direct connection required pop-up Ensure your mobile device is connected to the same network as your Fetch TV set top box. In a direct network connection, network traffic must be directly routable to the set top box from the device. Manage connected devices You can see all mobile devices paired with your set top box. 1. On your set top box, go to Manage > Settings > Mobile & Tablet and press. 2. Then choose the Manage Mobile tab. Monday, 2 December 2013 10
Home After launching the Fetch TV App on your mobile device, the home screen loads. Figure 7: Featured Use the menu at the bottom of the screen to navigate the app. Select Featured on the menu to come back to the home screen. Figure 8: Menu Remote Featured My Stuff Movies TV Manage Use the on screen remote to control Fetch TV on your connected set top box (see Page 12) View the Fetch TV App home screen View and manage your recordings, scheduled recordings, series tags, and on demand movie rentals. Watch Standard Definition Free to Air recordings on your device. Browse on demand movies available on Fetch TV. Watch Movie Box movies on your device. Find out what s on TV now and browse your local TV guide. Also browse on demand TV shows. Once you ve connected to your Fetch TV set top box (see Page 9), schedule recordings from the TV guide. Watch live Subscription TV channels on your device. Connect to your Fetch TV set top box, select your region for the TV Guide, or set your Reminder and Recording start and end time. Monday, 2 December 2013 11
On screen Fetch TV remote Select to use your mobile device like a remote for controlling your connected set top box. Select Close to exit from the on screen remote. Mute Information Bar Exit (from screen) Main Menu / Home Back (up a level) Volume Up/Down Enter/Select Channel Up/Down Directional Arrow Keys Function Keys (Add Reminder, Add/Remove channels, All/My Channels) Record Message Closed Caption Clear Stop Rwd, Pause/Play, FF Keypad (e.g. to type in Search term) Monday, 2 December 2013 12
My Stuff Once you ve connected to your Fetch TV set top box (see Page 9), select My Stuff from the menu to view and manage your recordings, movie rentals, and more. Home Go back to the Home (Featured) screen Search Search for a recording Recorded TV View all recordings made from the TV Guide Scheduled All programs you have set to record will appear in the Scheduled listing Series Tags View and manage all series you have tagged to record Figure 9: My Stuff My Movies See all your current movie rentals Messages Read notifications sent from Fetch TV Watch on My Mobile Standard Definition Free to Air TV recordings available to watch on your mobile device The My Stuff option on the menu displays the number of unread messages from Fetch TV Monday, 2 December 2013 13
Recorded TV Select My Stuff > Recorded TV to view all recordings made from the TV Guide. Back Go back to My Stuff. 5 items > Fetch TV automatically groups recordings from the same series together. Select to view all recordings in the folder. Program is currently recording (Series Tag) All programs in the series are tagged for recording Recording is protected from being deleted, if Fetch TV needs to clear older recordings to make space for new recordings on your set top box. Figure 10: Recorded TV Recorded Program Select a recording to view program info and play it on your connected Fetch TV box now Play recordings You can play recordings on your set top box and connected TV or on your mobile device (if supported, see Page 4). Note: You can only play Standard Definition Free to Air TV recordings on your mobile device playback of Subscription TV recordings on a mobile device is not available. 1. To play a recording, select the program from Recorded TV. 2. From the recording details, select the Play option. To play on your set top box and TV, select Play on TV To play on your mobile device, select Play on my <device> 3. Use the playback controls (see Page 36) and click Done to go back to the Recording details. Tip: To see all your Standard Definition Free to Air recordings, select My Stuff > Watch on My Mobile from the menu (see Page 18). Monday, 2 December 2013 14
Scheduled Select My Stuff > Scheduled to display all programs you have set to record. Select a scheduled recording to change the details, such as the recording start and end time. Figure 11: Scheduled Recordings Series Tags Select My Stuff > Series Tags to view and manage all TV series you have tagged to record. Back Go back to My Stuff. Edit Change the priority of your series tags (see Page 16). Programs higher in this list will take priority if there is a recording conflict with a program lower in the list. Series Tag Select a series tag to view the details (see Page 16). Figure 12: Series Tags Monday, 2 December 2013 15
Edit priority of series tags Programs higher in the Series Tag listing will take priority if there are recording conflicts with programs lower in the list. The service notifies you if a series tag program could not be recorded. 1. Select the Edit option, then select the icon to move the series up or down the list. 2. Select Done to save the priority. Figure 13: Series Tags edit Series Tag details Select a series tag to view the number of recordings on disk, the number of recordings scheduled in the next 24 hours, and more. Figure 14: Series Tag details Monday, 2 December 2013 16
My Movies Select My Stuff > My Movies to view all your current movie rentals. Movie rentals are available to watch as many times as you want for 48 hours from when you first start watching them. Back Movie Go back to the My Stuff screen Select a movie to view the movie info, and then watch the movie on your set top box (see Page 20). Figure 15: My Movies Messages Read notifications sent from Fetch TV. Back Message Go back to the My Stuff screen Select message to read. New messages are marked with The My Stuff option on the menu displays the number of unread messages from Fetch TV Figure 16: Messages Monday, 2 December 2013 17
Watch on My Mobile Select My Stuff > Watch on My Mobile to see all Standard Definition Free to Air recordings available to play back on your mobile device. Back Watchable Items FAQs Go back to the My Stuff screen Select to see all programs you can watch on your mobile device. To start playing a recording, simply select it from the list of Watchable Items. Important information about playing content on your mobile device Figure 17: Watch on My Mobile Monday, 2 December 2013 18
Movies Select Movies from the menu to view the on demand movies available on Fetch TV. The Movie Services available to you will depend on which Fetch TV service you have. Search Home Movie Rentals Movie Box All Movies By Genre All Movies By Provider Go back to the Home (Featured) screen Search for a movie or TV show (see Page 30) Browse latest and catalogue titles available for rent Browse and watch 30 movies included in your Fetch TV subscription (may not apply to your service) Browse movies by genre Browse movies by provider Figure 18: Movies View movie info Select a movie to get the cast and crew info, Rotten Tomatoes rating, watch the trailer (if available), and more. Back Go back to Movies catalogue Watch Trailer Play movie trailer on mobile device. You can pause, rewind, and fast forward through the trailer, and switch between full or wide screen mode. Tap the screen and select Done to exit the trailer. Rent (2 days) Rent movie to play back on set top box (rental price depends on the movie) f, t, @, SMS Share movie info on your Facebook profile or Twitter feed, or by email or text message Monday, 2 December 2013 19
Info Movie information includes: Figure 19: Movie info Standard Definition (SD), High Definition (HD) or 3D Synopsis, genre, length, classification, and consumer advice Cast and Crew Rotten Tomatoes rating and reviews More titles in the genre More titles by the movie provider Rent a movie Once you ve connected to your Fetch TV set top box (see Page 9) you can rent movies through the Fetch TV App and play them back on your set top box. It s not possible to watch movie rentals on your mobile device. 1. View the movie you want to rent and select the Rent option. 2. If the movie is available in different formats, such as HD or 3D, select the format of the movie you wish to rent. Figure 20: Formats available for rent 3. Enter your Parental PIN. Monday, 2 December 2013 20
Figure 21: Rent Movie 4. When your purchase is approved, select OK. Figure 22: Purchase succeeded pop-up 5. Your movie rental is added to the My Movies listing in My Stuff (see Page 17). 6. Select the movie from My Movies to view the movie info. 7. To watch the movie on your set top box, select the Play on TV option. 8. After the movie starts you can pause and resume it, fast forward, and more from the playback options on your mobile device. Figure 23: Playback options Monday, 2 December 2013 21
Play Movie Box Once you ve connected to your Fetch TV set top box (see Page 9) you can watch Movie Box titles on your set top box and connected TV or on your mobile device (if supported, see Page 4). Note: You can watch Movie Box movies on your mobile, tablet, or set top box and TV if they are included as part of your Fetch TV subscription. Movie Rentals can only be watched on your set top box and TV. 1. To play a movie, select the movie from Movie Box. Figure 24: Movie Box play options 2. From the movie details, select the Play option. To play on your set top box and TV, select Play on TV To play on your mobile device, select Play on Mobile 3. When playing on your mobile device, Fetch TV may need to register your device for playback (see Page 32). 4. Use the playback controls (see Page 36) and click Done to go back to the movie details. Monday, 2 December 2013 22
TV Select TV from the menu to see what s on now, or browse the TV guide and on demand TV shows available on Fetch TV. Home Go back to the Home (Featured) screen. Search Search for a program in TV (see Page 30). Watch Live Watch on TV Once you ve connected to your Fetch TV set top box (see Page 9) watch live Subscription TV channels on your mobile device. Once you ve connected to your set top box, see what s playing on TV now and switch channels on your Fetch TV set top box. TV Guide Browse your local TV guide for the next 7 days. Figure 25: TV TV Shows Browse on demand TV shows available on Fetch TV. Monday, 2 December 2013 23
Watch Live Watch selected live Subscription TV channels (see page 6) on your mobile device now (if supported, see Page 4). Select TV from the menu and choose Watch Live. Note: If you don t see channels, you may need to upgrade your subscription. On your set top box go to Menu > Manage > Subscriptions, and follow the on-screen prompts. Back Go back to the TV menu Channel Select a channel to start watching. Not all live Subscription TV channels are available for viewing on mobile devices. When playing on your mobile device, Fetch TV needs to register your device for playback. For more information, see Page 32. Figure 26: Watch Live Watch on TV See what s on Fetch TV now. Select TV from the menu, then select Watch on TV. You can use the Fetch TV App like a remote control to select and switch channels on your Fetch TV set top box. Back Go back to the TV screen Select the channel to play it now on your connected Fetch TV set top box Figure 27: Watch on TV Monday, 2 December 2013 24
TV Guide See what s on Fetch TV for the next 7 days. Select TV from the menu, then select TV Guide. Back Go back to the channel listing TV channel < Today > See what s on TV up to 7 days ahead. Select the arrows to move across day by day. Select Today to bring up a list of days for which you can see the schedule. Program Select a program to view the program info, record the program, or set a reminder. Figure 28: TV Guide View program info Select a program from the TV Guide to read the synopsis, record, or set reminder. If you ve connected your set top box you can also watch it on TV now. Back Go back to the TV Guide Record Record program (see Page 26). Also allows you to add time to the start/end of your recording and set a Series Tag (if available for the show). Play on TV Watch the program now on your Fetch TV set top Reminder Set Add a reminder on the program to alert you when it is going to start Figure 29: Program info f, t, @, SMS Share program info on your Facebook profile or Twitter feed, or by email or text message Monday, 2 December 2013 25
Set up Recordings and Series Tag recordings 1. To record current and future programs via the TV Guide find and select the channel and program you want to record. 2. Select the Record option. Figure 30: Program info: Record 3. Change the recording details if needed. 4. To record all episodes in the series (if available), set Series Tag to ON. 5. Select Save. Your recording will be saved in My Stuff (see Page 13). Recording details Cancel Cancel changes made to the recording details. Save Save changes made to the recording details. Record Single Episode Set Record to ON to record program. Recordings start/end time Lets you add extra time (in five minute increments) to the start and end of your recorded programs, select the time increment you d like to add, e.g. + 5 min. The recording start and end times will change based on your selection. Figure 31: Record Record all episodes Set Series Tag to ON to record all episodes of the program (if available). Monday, 2 December 2013 26
Recording start/end time all Lets you add extra time (described above) to the start and end of all recordings in the series Storage Setting Select an option to store series tag recordings on your Fetch TV set top box 1/2/5 Episodes only keeps the selected number of episodes on the set top box (1, 2, or 5) All (Managed) records all episodes and automatically deletes older recordings when space is needed on the set top box for new recordings All (Protected) records all episodes and protects the recordings from being deleted automatically Set Reminders You can set a reminder to alert you when your favourite programs are about to start. The default reminder time is 15 minutes and can be changed in the Manage menu. 1. In the TV Guide, select the program you want a reminder for. 2. Select the Reminder Set option. Figure 32: Program info: Reminder Set Monday, 2 December 2013 27
3. Select OK to set the reminder. Remember, you can change the reminder time from the Manage menu (see Page 30). Figure 33: Set Reminder pop-up 4. When the program is about to start you will get a reminder pop up. Select Watch Now to switch to that program on your set top box. Figure 34: Reminder pop-up Monday, 2 December 2013 28
TV Shows Select TV Shows from the TV menu to view the on demand shows available on Fetch TV. Figure 35: TV Shows To watch a show on your set top box Once you ve connected to your Fetch TV set top box (see Page 9) you can select TV shows through the Fetch TV App and play them on your set top box if they are included as part of your subscription. It is not currently possible to watch TV shows On Demand on your mobile device. 1. From the TV Shows menu, select a library to see all shows in the library. 2. Choose a show and scroll down to the Episodes to select an episode you d like to watch. 3. To watch the episode on your Fetch TV box now, select the Play on TV option. 4. If you have already downloaded the show, it will start playing immediately. 5. If you have not downloaded the show yet, it will start downloading to your set top box and display a pop-up. Select Notify Me if you want to be alerted when it s ready to play, or Play When Ready to start watching the show as soon as it s ready. Figure 36: TV Show loading Monday, 2 December 2013 29
Search TV Guide, My Stuff, and more Use the search box at the top of the Fetch TV App screen to find a movie or TV show on Fetch TV. 1. Select the search box and type the title, or a word from the title, of the program you are looking for. 2. Select Search to start the search. Figure 37: Search 3. If you are in Movies, only movies will be displayed in the search results. If you are in My Stuff, only recordings will be listed. Select a title from the search results to load the program info. Monday, 2 December 2013 30
Manage Select Manage from the menu to connect to your Fetch TV set top box and access the features of your Fetch TV service on your mobile device. Home Go back to the Home (Featured) screen Connection Select to pair to your Fetch TV set top box (see Page 9). Once paired, select again if you ever need to disconnect your set top box. Version The version number of the Fetch TV App Help Region Read tips on using the Fetch TV App Select your region for the TV Guide if you have not connected to your set top box. Once connected, the region is set to the area assigned to your set top box. Figure 38: Manage not connected Facebook Lets you log in to your Facebook account to share movie or program info Reminder Once you have connected to your set top box (see Page 9), you can change the default reminder time of 15 minutes Figure 39: Manage - connected Rec. extra time before/after View the default lead and lag times from your set top box User Settings. While you cannot edit this setting through the remote app, you can set recording time when you schedule a recording (see Page 26). Monday, 2 December 2013 31
Playing content on your mobile or tablet You can watch selected channels, movies and recordings on your mobile or tablet in the comfort of your own home or on the go (see Page 4). FAQs for playing Subscription TV and Movie Box This section explores messages given by the app when playing Movie Box (see Page 22) and live Subscription TV channels (see Page 24) on mobiles and tablets. How many playback devices are allowed? A playback device is any paired mobile or tablet on which you can play Fetch TV content. There s a limit of 5 devices that can be paired to the set top box to watch Standard Definition Free to Air Recordings. However, you can only have up to 3 registered playback devices at any time for watching live Subscription TV channels and Movie Box. Fetch TV will register your mobile or tablet the first time you play Subscription TV or Movie Box on it. You can then register 2 more mobiles or tablets to have a total of 3 playback devices for this type of content. Figure 40: Registering a device for playback of Movie Box Switching playback devices You can switch playback devices if you already have 3 playback devices registered and need to add a new device. If you try to watch Subscription TV or Movie Box on the unregistered mobile or tablet, the app will prompt you to switch out an existing device. There is a limit of 2 switches per calendar month and 10 switches per calendar year. Monday, 2 December 2013 32
Figure 41: Playback Unavailable (maximum number of registered devices) If you Cancel the warning, you won t be able to watch Movie Box movie or Subscription TV on this new mobile or tablet. However, you can still watch on your set top box and TV, or on one of your other registered playback devices, and you can always watch Standard Definition Free to Air recordings on any paired mobile or tablet. If you choose to Switch Out, you may then choose the device to switch out, and will then need to enter your Parental PIN to proceed. Figure 42: Choose mobile or tablet Figure 43: Enter Parental PIN Once your new mobile or tablet is registered, the content will start playing. If your device cannot be registered at this point, the app will inform you. Monday, 2 December 2013 33
What happens if you reach the switch out limit? If you ve already switched playback devices twice this month or 10 times this year, the app will inform you. Figure 44: Playback unavailable this month or year You can still watch on your set top box and TV, or watch Standard Definition Free to Air recordings on your paired mobile or tablet. Can I play content on more than one mobile device at the same time? Yes. You can watch Movie Box or Subscription TV on up to 2 of your playback devices at the same time. If you try to play Movie Box or Subscription TV while your other 2 playback devices are currently playing this type of content, the app will prompt you to stop playback on one of the other devices. Figure 45: Playback device limit message If you choose to stop playback, the content will start playing on the new device. The device which was bumped will show a message. Monday, 2 December 2013 34
Figure 46: Playback interrupted message Note: There s no limit to the number of paired mobiles or tablets on which you can watch your Standard Definition Free to Air recordings at the same time. Is playing Fetch TV content on my mobile device unmetered? Playing Subscription TV or Movie Box content to your mobile device is unmetered provided your mobile device is connected to your Fetch TV service provider s broadband network. You ll get a warning if you try to play content while your mobile device is connected to a mobile network (such as 3G). Figure 47: Playback metering warning Playback limited to Wi-Fi connection Some content on the Fetch TV App can only be played over a broadband network (i.e. is not playable over a mobile network such as 3G). You ll need to turn on Wi-Fi on your mobile device and choose your Fetch TV service provider s broadband network connection to play the content. Monday, 2 December 2013 35
Figure 48: Playback limited to Wi-Fi message Playing content While playing a recording (see Page 14), movie (see Page 22) or live TV (see Page 24) on your mobile device, you can control playback. Done Stops playback and returns to the program detail screen Play/Pause Skip to a Point Tap or to play, pause or resume playback Drag the playhead along the scrubber bar. [0:11-1:21] Figure 49: Playing content Monday, 2 December 2013 36