Frequently Asked Questions for the USA TODAY e-newspaper

Transcription

1 Frequently Asked Questions for the USA TODAY e-newspaper Navigating the USA TODAY e-newspaper A look at the toolbar Toolbar Functions, Buttons, and Descriptions The tab marked Contents will take the e-reader to a section containing unique information including Editor s Picks, highlights from each section of the paper, buttons to use to access specific sections of the paper, and a variety of different puzzles. The Search tab allows you to search the current e-newspaper you are viewing or previous editions for a key word or phrase. The Past Month button allows the e-reader to view USA TODAY editions from the past month o Click on the Past Month button to launch a new window that will display the front page of each of each edition published in the last 30 days. o To select and view the edition of your choice, simply click the front page that corresponds to that day s edition. o Please note that the Interactive Center cannot be used to work the puzzles contained in a previous day s edition. The Interactive Center is strictly for working the current day s puzzles. The Archive button provides access to e-newspapers of USA TODAY that were published more than 30 days ago. The Archive button includes editions dating as far back as July 1, o For information on using the Archive, please click the Help link located in the Archives. How do I turn the pages of the e-newspaper? The arrow buttons in the center of the toolbar allow you to move from page to page To move immediately to the first page, click the button; to move one page back click the button To move immediately to the last page, click the button; to move one page forward click the button To move to a specific page, enter the page number into the center portion between the sets of arrow buttons. For example, if you enter 1C in the center portion and press enter the page will turn to the front of the Sports section.

2 Another way the e-reader can turn the page is by positioning the pointer in the right corner or in the right margin of the page. With the pointer in the paper s right corner (either the upper or lower corner), the corner of the paper will appear to pull back. When this happens, click once to turn the page. To move to the previous page, place the pointer in the left corner or left margin and click once How can I immediately move to a specific section of the paper? To move to a specific section, click on the section s button located atop the left portion of the screen o The section buttons, illustrated below, are only visible in the Contents tab How do I listen to a story contained in the e-newspaper? The e-newspaper includes a feature which allows for an article to be read aloud through the computer s speakers. Before listening to a story, be sure that your computer s speakers are turned on, the volume is at a comfortable level, and the mute is turned off. To access this feature, double-click on the article you would like to have read. Double-clicking on the story will open the article in a new window. From this window, simply click on the button in the toolbar atop the window. After clicking the button, another internet window will open and the audio will begin playing.

3 How can I view the most popular articles? To view a list of the most popular articles (based on the number of views) from either the current edition of USA TODAY or from the current week: o Click the Contents tab located in the toolbar o Then click the What s Inside? link o Click the Popular link Viewing the USA TODAY e-newspaper How can I adjust how the e-newspaper appears on my computer s screen? To adjust the view so that the entire length of the paper fits on the screen, click the button To adjust the view to show the entire width of the paper on your screen, select the button To view more of the page, zoom out by clicking the button To view less of the page and zoom in on an area of the paper, click the button or doubleclick on the article or photo of interest. To move around on the page, use the scroll bars along the right and bottom of your screen or simply drag (click and hold) the page to the preferred position. To view a single page at a time, click the button To view two pages at a time, click the button. To move around on the page, use the scroll bars along the right and bottom of your screen or simply drag the page to the preferred position. How do I adjust the size of the print? To zoom in on a story, use the zoom button on the toolbar. You can also zoom in on a story by clicking on it.

4 A story can be opened in a new window by double clicking on the story; the text in the new window is typically larger How can I optimize my experience with the USA TODAY e-newspaper? Many readers have shared that they prefer to utilize the full-screen mode when using the USA TODAY e-newspaper. To switch to full screen, click on the button in the bottom right corner of the window or press F11 on your keyboard. Once in the full-screen mode, press the ESC key to return to the standard view Printing from the USA TODAY e-newspaper How do I print the puzzles? Go to the page of the paper containing today s puzzles. Double-click on the puzzle you would like to print. This will open the puzzle in a new window. (Note: You cannot interactively complete the puzzle in this window.) From that window, simply click on the Print icon in the upper right corner of the window, select your print preferences, then click Print OR Locate the puzzle icon in the Interactive Center found in the lower portion of the Contents tab. Using this button you may either complete the puzzle on-line or print it. (Note: You CAN interactively complete the puzzle from this window) How do I print an article? Go to the page of the paper containing the desired article. Double-click on the article you would like to print. This will open the article in a new window From that window, simply click on the Print icon in the upper right. corner of the window select your print preferences then click Print How do I print an entire page of the e-newspaper? Go to the page containing the desired article and simply click the Print icon in the upper right corner of the e-newspaper window Select your print settings and click Print

5 Sharing stories from the USA TODAY e-newspaper in or on social network sites How do I a story I read in the e-newspaper? Double-click on the article you would like to . This will open the article in a new window From that window, simply click on the button and follow the prompts to enter the recipient s address and any message text you would like to include. When entering multiple addresses, separate the addresses with a semicolon (;) Click to have your message delivered. How do I post a link to an article on my Facebook page? Double-click on the article you would like to share on your Facebook page. This will open the article in a new window From that window, click on the button and select the Share on Facebook option. This will open a new window that will allow include an area where a message can be entered that will appear along with the link on your Facebook page. To post the link on your Facebook page, click the Share Link button How do I share a link to an article on Twitter? Double-click on the article you would like to share on Twitter. This will open the article in a new window From that window, click on the button and select the Post on Twitter option. This will open a new window that will allow include an area where a message to be Tweeted can be entered that will appear along with the link. To share the link on Twitter, click the Tweet button Creating keyword alerts How do I create a keyword alert in the e-newspaper so I receive an notification each day the word(s) appears in USA TODAY? The USA TODAY e-newspaper includes a feature that will search all future editions of USA TODAY for designated keyword(s) or queries. Starting with the first edition of USA TODAY after the search is saved, each day s edition will be queried for your specified criteria. Each day that content within USA TODAY matches the query, an message will be automatically sent to the designated address; the notification will contain links to the article(s) matching the specified query. Follow these steps to create a query: Click on the button located to the far right of the toolbar. From the list of options, select Add Alert. This will open a separate window entitled Add Alert In the Add Alert window: o Enter the address where you would like the notification of keyword(s) delivered to in the Your Address field. o Enter the specific word(s) you would like to be notified of when the word(s) appear in USA TODAY in the field labeled Search Query To test the alert, click the Send test mail button

6 o If the word(s) entered in the query are contained in the current day s edition of USA TODAY, you will receive an with a link to the specific articles containing the keyword(s). o When testing the alert, if no word(s) in the current day s edition of USA TODAY meets your query, a message will appear in the Add Alert window alerting you to this fact; you will not receive an . To save the alert, click the Save button o When the alert is successfully saved, the message Your query was saved. You may close this window. will appear. o Once the alert has been saved, the daily notifications will begin to arrive at the designated address each day the word(s) in the query appear in USA TODAY. Once the alert has been created, it can be edited or deleted by clicking a link contained within the notification. Please note that only one address can be associated with each keyword alert. There is no limit to the number of keyword alerts a subscriber can create Saving articles from the USA TODAY e-newspaper How can I save an article that appears in USA TODAY? The USA TODAY e-newspaper includes a feature that allows a user to save an article for retrieval at a later time. To utilize this function, follow these steps: Double click on the article you are interested in saving; this will open the article in a new window. Click on the button located on the right side of the toolbar. Select the Add to My Articles option This will open another window entitled Add Article to My Articles which contains fields which allow you to categorize the article you are saving and to add a comment which will be associated with the saved article. o To create a new category for the article: In the Select Category to Add To area, choose the New Category option Enter the name of the new category in the appropriate field Add any comment you would like to have associated with the article in the Add Comment section To complete the save, click the Add the article button o To select an already existing category to store the article in: In the Select Category to Add To area, choose the desired category Add any comment you would like to have associated with the article in the Add Comment section To complete the save, click the Add the article button How can I retrieve an article that I previously saved? Click on the button located on the right side of the toolbar. Select the My Articles option o This will open another window entitled My Articles (pictured below)

7 o To view articles in your different categories, click on the name of the category (Life, Money, Sports, and Weather in example above) and all saved articles in that category will appear. How can I edit or delete my saved articles and categories? Click on the Switch to edit mode link in the window pictured above which will change the windows appearance to what is below. o To change the name of the category, click on the icon next to the category name and then enter a new name for the category. Click to save the change to the category title o To delete the category and all of the saved articles in it, click the icon next to the category. o To change the comment associated with the saved article, click on the icon next to the article and then enter a new comment for the saved article. Click to save the change to the comment o To delete the article, click the icon next to the article. Please note that the saved articles are not saved to your computer s hard drive; you must be logged in to the e-newspaper with connection to the internet in order to view your saved articles.

8 Reading USA TODAY e-newspaper without a connection to the internet How do I download the USA TODAY e-newspaper so I can read it when I don t have an internet connection? The most preferred way to download the USA TODAY e-newspaper for reading without a connection to the internet is to convert the day s edition to a PDF file and save it to your computer. To do this, follow these steps: 1. Click on the button located on the right side of the toolbar. 2. From the options menu, select Download Newspaper PDF 3. A window will then appear which will provide you with the option of either opening the PDF document or saving it to your hard drive. 4. Select the option to save the document to your hard drive 5. Select a destination on your hard drive to save the file to 6. Click the Save button To access the saved PDF file at a later time, double click on the file and your computer will launch the e-newspaper in a PDF format using Adobe Reader. Please note that the window containing the Editor s Picks and the Interactive Center (including puzzles and the interactive Snapshot) are not part of the offline reading experience. Likewise, the page turning and zoom feature will follow the Adobe Reader guidelines. For example, clicking in the upper right corner of the paper will not turn the page; to turn the page with the Adobe Reader click on the down arrow in the Adobe toolbar or use the Page Down button on your computer s keyboard. While the size of the PDF file downloaded to your computer will vary based on the number of pages contained in the day s edition, the file will typically be in the 9-15MB range. I am using Mozilla s Firefox or Microsoft s Internet Explorer. Is there a way, other than the PDF download, to save the USA TODAY e-newspaper so I can view it when I don t have an internet connection? An alternate way to download the e-newspaper from the internet so that it can be read without an internet connection being required is available. To download the day s edition, click on the button located on the right side of the toolbar. From the pull-down menu, select Offline Newspaper Browsing This will launch a window entitled Save for Offline and the paper will automatically begin downloading. The length of time required to download the e-newspaper will vary and is dependent on such factors as the number of pages in the e-newspaper and the type of internet connection being utilized. When the download is completed, a window entitled Add a Favorite or New Bookmark (the window s title will vary depending upon your internet browser of choice) will appear; this window allows you to select where on your computer s hard drive you would like to save the document. It is recommended that you save the file to your Favorite s folder as this makes retrieving the file from within your internet browser most efficient. (although an internet connection will not be necessary to read the downloaded e-newspaper)

9 Internet Explorer Users: After the file has downloaded, you will need to Synchronize the bookmark. To do this, right click on the bookmark and select Make Available Offline and follow the prompts to synchronize. Firefox Users: The Firefox browser will automatically make the downloaded file available for offline reading. No additional steps are necessary. Once I have downloaded the USA TODAY e-newspaper into my Favorites folder for reading offline (without an internet connection), how do I read the e-newspaper? Open your internet browser Click on the Favorites menu From within the listing of Favorites, click on the e-newspaper you would like to read The file will load and you will have access to the selected e-newspaper Please note that the window containing the Editor s Picks and the Interactive Center (including puzzles and the interactive Snapshot ) are not part of the offline reading experience. I did not save the file to my Favorites folder but to another folder on my computer. How can I read the e-newspaper offline? Open your internet browser Click on File Click on Open In the window entitled Open, find the location of the saved file by clicking on the Browse button Select the file and click the Open button The e-newspaper should now load into the internet browser Please note that the window containing the Editor s Picks and the Interactive Center (including puzzles and the interactive Snapshot ) are not part of the offline reading experience. The Daily Buzz What is the Daily Buzz? The Daily Buzz is a daily notification sent to you via informing you that your e-newspaper is ready for viewing. Contained within the Daily Buzz are a link to the e-newspaper and a link to change your Daily Buzz notification preferences. o While the Daily Buzz is one way to access the e-newspaper, it is not the only way. To view the e-newspaper without utilizing the Daily Buzz, you can simply log in to your account at Then click the Read Now button which will launch the e-newspaper on your computer. I am not receiving the Daily Buzz . Why? Confirm the accuracy/spelling of your address on your USA TODAY account. To do this, please visit and log in to your account. o Or, if this is your first time, follow the prompts to create a new account. Check your spam filter to make sure that your daily notification is not caught in the filter Add usatoday.com to your accepted domains list Add the address of mysubscription@usatoday.com to your list of contacts Can I have the Daily Buzz sent to two different addresses that I have? The daily notification can only be sent to a single address

10 I m getting the Daily Buzz notifications, but I don t like the format. Can I change how it is being sent to me? Yes. Simply click the link in your Daily Buzz . Go to the My Preferences section and deselect the HTML check-box. The link in the Daily Buzz notification doesn t work; I have to cut and paste the address into my browser. Change your notification format to HTML format How often is the Daily Buzz sent? The notification will be sent each day that USA TODAY s e-newspaper is published The USA TODAY e-newspaper is published Monday through Saturday, except for the following holidays: o New Year s Day o Memorial Day o Independence Day o Labor Day o Thanksgiving o Christmas I am not interested in receiving the Daily Buzz; how do I stop it from coming? Click the link contained in each day s daily notification which reads To change your Daily Buzz notification preferences go here. If you no longer have the daily , then you can log in to your account at and click on the "Update Daily Preferences" link. Either of the two above methods will launch a separate window in which you can remove the check mark from the box related to the e-newspaper Daily Notification. As a subscriber to USA TODAY, you will continue to have access to the e-newspaper. To view the e-newspaper without receiving the Daily Buzz, you can simply log in to your account at Access Questions I forgot my password/ , what do I do? Visit and select the Forgot Password/ link If you know the address associated with your account, you may have your password e- mailed to you If you don t recall the address on file, you can still access your login information by providing your zip code and subscription account number or subscription phone number If you don t have the necessary information to have the and password sent to you, you may contact USA TODAY s National Customer Service at How do I change my password? Visit and log in to your account Under the header Account Set-Up & click the Maintain /Password link Then click on the Change /Password option

11 I entered my /password but I cannot get access to the site? Reset your password using these steps o Visit and select the Forgot Password/ link o If you know the address associated with your account, you may have your password ed to you o If you don t recall the address on file, you can still access your login information by providing your zip code and subscription account number or subscription phone number o If you don t have the necessary information to have the and password sent to you, you may contact USA TODAY s National Customer Service at General Questions about the USA TODAY e-newspaper When is the e-newspaper delivered? By 5:30 a.m. ET Monday-Saturday I subscribe to the USA TODAY newspaper. Can I get the e-newspaper for free? Yes, it is included with all print subscriptions I would prefer to only receive the e-newspaper. Can I do that? Yes. Please contact our National Customer Service Center at between the hours of 8:00 a.m. and 7:00 p.m. ET Monday through Friday Technical Tips & Troubleshooting What internet browsers are recommended for viewing the e-newspaper? Firefox Internet Explorer Safari o This browser supports viewing the USA TODAY e-newspaper online but Safari users must download the e-newspaper as a PDF to view the e-newspaper without the benefit of an internet connection. What additional software will I need to have on my computer? The latest version of the Adobe Flash Player Where can I get the latest version of Adobe Flash Player? Can I view the USA TODAY e-newspaper on my Apple ipad or iphone? Unfortunately, the USA TODAY e-newspaper is based on Flash technology, which is not supported by Apple s iphone or ipad products. That s why our e-newspaper does not instantly show up on Apple s mobile devices. There is, however, an app for the ipad and ipod called CloudBrowse, which is a browser that gives you the chance to see the e-newspaper on Apple s mobile products. CloudBrowse, an app available at the Apple App store and located on a remote server, does read Flash and presents the e-newspaper on an iphone, ipad, or ipod Touch.

12 After downloading CloudBrowse, go to usatodayservice.com, and give your name and password at the e-newspaper prompt. While we found the CloudBrowse experience a bit balky, it does allow readers to view the e-newspaper on the ipad and other Apple Mobile Devices. We encourage you to try it and see if it works for you. If the CloudBrowse experience does not meet to your liking, the good news is that we do have an extremely popular USA TODAY app for the ipad! It is free for now, and is clear, crisp, and print-like, even if it is not the full newspaper as featured on the e-newspaper. The left side of the e-newspaper window won t load why? For an optimal e-newspaper experience, you may need to adjust your internet settings to allow pop-ups If you should experience this problem, please clear your computer s cache (see below for instructions on how to do this) I am using Internet Explorer but the e-newspaper won t load. What can I do? Please be sure that your privacy setting is not set to high. To check this, please: Open Internet Explorer Click on Tools Select Internet Options Click on the Privacy tab Make sure the privacy is set to medium I am using Firefox but the e-newspaper won t load. What can I do? Please be sure that JavaScript is enabled. To check this: Open Firefox Click on Tools Click on Options Click on Privacy Check on the box for JavaScript Enabled I am getting yesterday s paper when I go to the site. Where is today s paper? Close out (File/Exit) your current internet browser session and open a new session You may need to clear your cookies/cache Website browsers and cookies If the content appears outdated, it is most likely due to your browser software caching. Caching is a process which attempts to save you time on the internet by saving images. By loading an image/page from cache, your software responds more quickly than if it searches the web for the page you have specified. However, if your software has not refreshed its cache, you stand the chance of getting the "wrong page" due to the fact that it has been updated since your last visit. If this occurs, click on the "Reload/Refresh" button at the top of your browser. This will refresh your cache for that particular page. Note: the only way to completely clear your cache is to go into your browser configuration:

13 Internet Explorer 8 1. From the Safety menu, click Delete Browsing History. 2. Check Temporary Internet files and History, and then click Delete. Internet Explorer 7 1. From the Tools menu, select Internet Options. 2. Choose the General tab. 3. Under Browsing history, click Delete. 4. Next to "Temporary Internet Files", click Delete files. 5. Click Close, and then click OK to exit. Firefox 3 for Windows 1. From the Tools menu, select Clear Private Data 2. Then check Cache 3. Click Clear Private Data Now. Firefox 3 for Mac OS X 1. In Firefox, from the Tools menu, select Clear Private Data. 2. Make sure Cache is checked, and then click Clear Private Data Now. What are cookies? A cookie is a small file that is sent to your Web browser. The cookie is stored on your computer and prevents you from having to re-enter information each time you visit a site. Cookies also help provide unique content (i.e. personalized weather based on a zip code). How do I delete my cookies? Internet Explorer 6 1. From the Tools menu, select Internet Options. 2. Click Delete Cookies. 3. Click OK. Internet Explorer 7 1. From the Tools menu, select Internet Options. 2. Click on the General tab and then click the Delete button. 3. Click the Delete cookies button. 4. Click the Yes button. 5. Then click the Close button, followed by the OK button. Firefox 3 for Windows 1. From the Tools menu, select. 2. Click Privacy. 3. Click the "Show Cookies" button and then click the Remove All Cookies button. If you do not find a resolution to your question, please visit for additional information and tips on using the USA TODAY e-newspaper.