Victorian Purchasing Guide for CHC08 Community Services Training Package Version No 4.1

Victorian Purchasing Guide for CHC08 Community Services Training Package Version No 4.1 August 2012

State of Victoria (Department of Education and Early Childhood Development) 2012. Copyright of this material is reserved to the Crown in the right of the State of Victoria. This work is licensed under a Creative Commons Attribution-NoDerivs 3.0 Australia licence (http://creativecommons.org/licenses/by-nd/3.0/au/). You are free use, copy and distribute to anyone in its original form as long as you attribute Skills Victoria, Department of Education and Early Childhood Development as the author, and you license any derivative work you make available under the same licence. Disclaimer In compiling the information contained in and accessed through this resource, the Department of Education and Early Childhood Development (DEECD) has used its best endeavours to ensure that the information is correct and current at the time of publication but takes no responsibility for any error, omission or defect therein. To the extent permitted by law DEECD, its employees, agents and consultants exclude all liability for any loss or damage (including indirect, special or consequential loss or damage) arising from the use of, or reliance on the information contained herein, whether caused or not by any negligent act or omission. If any law prohibits the exclusion of such liability, DEECD limits its liability to the extent permitted by law, for the resupply of the information. Third party sites This resource may contain links to third party websites and resources. DEECD is not responsible for the condition or content of these sites or resources as they are not under its control. Third party material linked from this resource is subject to the copyright conditions of the third party. Users will need to consult the copyright notice of the third party sites for conditions of usage. VPG CHC08 V4.1 August 2012 Page 2 of 43

Victorian Purchasing Guide Version History Training Package Version CHC08 Community Services Training Package Version 4.1 CHC08 Community Services Training Package Version 4.0 CHC08 Community Services Training Package Version 3.0 CHC08 Community Services Training Package Version 2.1 CHC08 Community Services Training Package Version 2.0 CHC08 Community Services Training Package Version 1.0 Date VPG Approved Comments 12/11/2012 This Victorian Purchasing Guide reflects the changes made to CHC08 Community Services Training Package Version 4.1.. It includes: Change to Training Package version number No change of contents of VPG Please refer to CHC08 Community Services Training Package Version 4.1 modification history at www.training.gov.au for further details 27/8/2012 This Victorian Purchasing Guide reflects the changes made to CHC08 Community Services Training Package Version 4. It includes: Addition of new Mental Health Peer Work qualification and units Addition of new respite care elective units Updated core WHS (deemed equivalent) units across a number of qualifications ISC upgrade changes Please refer to CHC08 Community Services Training Package Version 4.0 modification history at www.training.gov.au for further details. 2/09/2011 This Victorian Purchasing Guide reflects the changes made to CHC08 Community Services Training Package Version 3. It includes: Inclusion of the NQC flexibility rules affecting a number of qualifications Updating of version identifiers of CHC units across all qualifications resulting from ISC upgrade changes Updating of imported units across all qualifications New elective units in oral health care and literacy and numeracy New elective unit in mental health Please refer to CHC08 Community Services Training Package Version 3.0 modification history at www.training.gov.au for further details. 2/09/2011 Changes made to CHC08 Community Services Training Package Version 2.1 include the inclusion of the NQC flexibility rules affecting a number of qualifications. Please refer to CHC08 Community Services Training Package Version 2.1 modification history at www.training.gov.au for further details. 18/10/2010 Changes made to CHC08 Community Services Training Package Version 2.0 include: Addition of 2 new qualifications in Development and/or Humanitarian Assistance Addition of 18 new units in Development and/or Humanitarian Assistance ISC upgrade changes Please refer to CHC08 Community Services Training Package Version 2.0 modification history at www.training.gov.au for further details. December 2008 Initial release. VPG CHC08 V4.1 August 2012 Page 3 of 43

CHC08 Community Services Training Package Victorian Purchasing Guide CONTENTS INTRODUCTION 5 What is a Victorian Purchasing Guide? 5 Registration 5 QUALIFICATIONS 6 UNITS OF COMPETENCY AND NOMINAL HOURS 9 SAMPLE TRAINING PROGRAMS 27 CONTACTS AND LINKS GLOSSARY 43 VPG CHC08 V4.1 August 2012 Page 4 of 43

INTRODUCTION What is a Victorian Purchasing Guide? The Victorian Purchasing Guide provides information for use by Registered Training Organisations (RTOs) in the provision of Victorian government subsidised training. Specifically the Victorian Purchasing Guide provides the following information related to the delivery of nationally endorsed Training Packages in Victoria: The nominal hour range (minimum-maximum) available for each qualification. Nominal hours for each unit of competency within the Training Package. Sample Training Programs Registration RTOs must be registered by either the Victorian Registration and Qualifications Authority (VRQA) or the Australian Skills Qualification Authority (ASQA) regulatory body to be eligible to issue qualifications and statements of attainment under the Australian Quality Framework (AQF). The VRQA is the regulatory authority for Victoria that registers VET training organisations who provide courses to domestic students only and who only offer training in Victoria. To register to provide training to international students and in other Australian states and territories you will need to apply with ASQA. VPG CHC08 V4.1 August 2012 Page 5 of 43

QUALIFICATIONS Code Title Qualification Nominal Hour Range CHC10108 Certificate I in Work Preparation (Community services) Minimum Maximum 115 125 CHC10212 Certificate I in Active Volunteering 110 118 CHC20112 Certificate II in Community Services 193 490 CHC20212 Certificate II in Active Volunteering 175 175 CHC30112 Certificate III in Community Services Work 384 770 CHC30212 Certificate III in Aged Care 473 543 CHC30312 Certificate III in Home and Community Care 448 690 CHC308 Certificate III in Disability 523 730 CHC30512 Certificate III in Social Housing 320 595 CHC30612 Certificate III in Active Volunteering 191 430 CHC30712 Certificate III in Children s Services 499 673 CHC30812 Certificate III in Education Support 375 645 CHC30912 Certificate III in Employment Services 380 470 CHC31008 Certificate III in Telephone Counselling Skills 360 0 CHC108 Certificate IV in Aged Care 6 925 CHC212 Certificate IV in Home and Community Care 3 935 CHC312 Certificate IV in Disability 598 985 CHC412 Certificate IV in Alcohol and Other Drugs 624 1210 CHC512 Certificate IV in Mental Health 4 1355 CHC608 Certificate IV in Leisure and Health 681 1015 CHC708 Certificate IV in Community Services Work 533 9 CHC808 Certificate IV in Community Development 785 965 CHC912 Certificate IV in Social Housing 563 945 CHC41012 Certificate IV in Community Services Advocacy 510 895 CHC41112 Certificate IV in Pastoral Care 525 955 CHC41212 CHC41308 CHC41412 CHC41512 CHC41612 Certificate IV in Children s Services (Outside school hours care) Certificate IV in Children s Contact Services Work Certificate IV in Child, Youth and Family Intervention (Residential and out of home care) Certificate IV in Child, Youth and Family Intervention (Child protection) Certificate IV in Child, Youth and Family Intervention (Family support) 521 863 598 845 595 975 590 965 620 1000 CHC41712 Certificate IV in Education Support 495 785 VPG CHC08 V4.1 August 2012 Page 6 of 43

Code Title Qualification Nominal Hour Range Minimum Maximum CHC41812 Certificate IV in Youth Work 625 1060 CHC41912 Certificate IV in Youth Justice 549 1185 CHC42012 Certificate IV in Employment Services 465 845 CHC42112 Certificate IV in Career Development 720 870 CHC42212 Certificate IV in Telephone Counselling Skills 510 655 CHC42312 Certificate IV in Mediation 725 825 CHC42412 Certificate IV in Relationship Education 425 720 CHC42512 Certificate IV in Community Services (Information, advice and referral) 580 820 CHC42608 Certificate IV in Celebrancy 455 800 CHC42712 CHC42812 Certificate IV in Volunteer Program Coordination Certificate IV in Community Services (Development and/or Humanitarian Assistance) 348 495 6 1200 CHC42912 Certificate IV in Mental Health Peer Work 515 695 CHC108 Diploma of Disability 953 1295 CHC212 CHC312 CHC412 Diploma of Community Services (Alcohol and other drugs) Diploma of Community Services (Mental health) Diploma of Community Services (Alcohol, other drugs and mental health) 11 1300 1085 1285 1270 1270 CHC512 Diploma of Leisure and Health 960 1170 CHC612 Diploma of Community Services Work 1095 1690 CHC708 Diploma of Community Development 915 1465 CHC812 Diploma of Social Housing 748 1645 CHC908 CHC51008 Diploma of Children s Services (Early childhood education and care) Diploma of Children s Services (Outside school hours care) 1086 15 946 1570 CHC51108 Diploma of Children s Contact Services Work 645 995 CHC51208 Diploma of Child, Youth and Family Intervention 525 1170 CHC51308 Diploma of Education Support 560 1130 CHC518 Diploma of Youth Work 929 1295 CHC51512 Diploma of Youth Justice 599 10 CHC51612 Diploma of Employment Services 710 1265 CHC51712 Diploma of Counselling 1005 1230 CHC51812 Diploma of Family Intake and Support Work 2 1130 CHC51912 Diploma of Relationship Education 695 1300 VPG CHC08 V4.1 August 2012 Page 7 of 43

Code Title Qualification Nominal Hour Range CHC52008 CHC52108 CHC52212 CHC52312 Diploma of Community Services (Case management) Diploma of Community Services (Financial counselling) Diploma of Community Services Coordination Diploma of Community Services (Development and/or Humanitarian Assistance) Minimum Maximum 855 1155 1010 1495 586 1280 465 1325 CHC60112 Advanced Diploma of Disability 1525 1910 CHC60208 Advanced Diploma of Children s Services 695 1180 CHC60312 CHC70108 CHC70208 CHC70308 CHC80108 CHC80208 CHC80308 Advanced Diploma of Community Sector Management Vocational Graduate Certificate in Community Services Practice (Statutory child protection) Vocational Graduate Certificate in Community Services Practice (Client assessment and case management) Vocational Graduate Certificate in Career Development Practice Vocational Graduate Diploma of Community Sector Management Vocational Graduate Diploma of Relationship Counselling Vocational Graduate Diploma of Family Dispute Resolution 625 12 494 760 629 835 4 5 580 9 3 865 375 675 VPG CHC08 V4.1 August 2012 Page 8 of 43

UNITS OF COMPETENCY AND NOMINAL HOURS RTOs are advised that there is a mapping inside the Training Package that describes the relationship between new units and superseded or replaced units from the previous version of CHC08 Community Services Training Package. Information regarding transition arrangements can be obtained from the state or national VET Regulating Authority (see Contacts and Links section). You must be sure that all training and assessment leading to qualifications or Statements of Attainment from the CHC08 Community Services Training Package is conducted against the Training Package units of competency and complies with the requirements in the assessment guidelines. Listing of the Units of Competency and Nominal Hours Unit Code Unit Title Nominal Hours CHCAC316D Provide food services 20 CHCAC317A Support older people to maintain their independence 20 CHCAC318B Work effectively with older people 30 CHCAC319A Provide support to people living with dementia 55 CHCAC410B Collect technical data to support client health care plan 35 CHCAC412B Provide services to older people with complex needs 70 CHCAC416A Facilitate support responsive to the specific nature of dementia 55 CHCAC417A Implement interventions with older people at risk of falls 45 CHCAC7E Plan and monitor service delivery plans 100 CHCAD1D Advocate for clients 20 CHCAD2D Support the interests, rights and needs of clients within duty of care requirements CHCAD4B Provide advocacy and representation services 80 CHCAD5A Represent clients in court 75 CHCAD6A Represent the organisation in a court or tribunal 75 CHCAD603B Provide systems advocacy services 90 CHCADMIN201D Undertake basic administrative duties 15 CHCADMIN302D Provide administrative support 20 CHCADMIN305F Work within the administration protocols of the organisation 75 CHCADMIN3D Undertake administrative work CHCADMIN8B Manage limited budgets and financial accountabilities CHCADMIN604B Manage the finances, accounts and resources of an organisation 90 CHCAL307A Comply with family day care administration requirements 20 CHCAL523D Manage home based care administration requirements CHCAOD201D Prepare for alcohol and other drugs work 70 CHCAOD2B Work effectively in the alcohol and other drugs sector CHCAOD6E Work with clients who are intoxicated CHCAOD7E Provide needle and syringe services CHCAOD8B Assess needs of clients with alcohol and/or other drugs issues 125 CHCAOD9E Provide alcohol and/or other drug withdrawal services 1 75 VPG CHC08 V4.1 August 2012 Page 9 of 43

Unit Code Unit Title Nominal Hours CHCAOD411A CHCAOD510B CHCAOD511C Provide interventions for people with alcohol and/or other drug issues Work effectively with clients with complex alcohol and/or other drugs issues Provide advanced interventions to meet the needs of clients with alcohol and/or other drug issues CHCAOD512B Develop and implement a behaviour response plan 60 CHCAOD513A Provide relapse prevention strategies 55 CHCCAR1C Conduct career guidance interview 70 CHCCD307D Support community resources 30 CHCCD1E Support community participation CHCCD2B Develop and provide community education projects 70 CHCCD4E Develop and implement community programs 125 CHCCD412B Work within a community development framework 65 CHCCD413E Work within specific communities 70 CHCCD420B Work to empower Aboriginal and/or Torres Strait Islander communities CHCCD5E Develop community resources 90 CHCCD8D Support community action 90 CHCCD9C Support community leadership 90 CHCCD514B Implement community development strategies 70 CHCCD515B Communicate effectively within a community development context 70 CHCCD516B Work within organisation and government structures to enable community development outcomes CHCCD606C Establish and develop community organisations 90 CHCCD615A Develop and implement community development strategies 1 CHCCD618B CHCCD619B Facilitate the development of community capacity to manage place Establish and maintain community, government and business partnerships CHCCD620B Develop and implement a community renewal plan 1 CHCCDP1B Deliver service consistent with a career development framework 70 CHCCDP2B Assist clients to plan and access career pathways 90 CHCCDP3B Analyse and apply education and training information 30 CHCCDP1B Liaise with employers to promote flexible work arrangements CHCCDP701A Manage quality in career development practice 75 CHCCED311A Provide sexual and reproductive health information to clients CHCCED511A Develop, implement and review sexual and reproductive health education programs CHCCEL1C Work effectively in a celebrancy role 45 CHCCEL2A Establish and maintain knowledge of legal responsibilities of a marriage celebrant 70 75 90 30 95 1 1 70 35 VPG CHC08 V4.1 August 2012 Page 10 of 43

Unit Code Unit Title Nominal Hours CHCCEL3A Develop an effective relationship with a marrying couple 35 CHCCEL4A Plan a marriage ceremony in line with legal requirements 35 CHCCEL5A Conduct and review a marriage ceremony in line with legal requirements CHCCEL6A Identify and address client needs in a celebrancy role 35 CHCCH225A Prepare to work in social housing 30 CHCCH301C Work effectively in social housing CHCCH317A Respond to property maintenance enquiries CHCCH410B Manage and maintain tenancy agreements and services 60 CHCCH411A Manage housing application processes 60 CHCCH412C Manage housing allocations 60 CHCCH413A Manage tenancy rent, charges and rental arrears 70 CHCCH414C Manage rental assistance process 60 CHCCH416C Manage vacant properties 60 CHCCH419C Manage property maintenance implementation 55 CHCCH422B Manage a formal service level support agreement CHCCH423B Provide advice to tenants and clients 60 CHCCH424B Manage leasehold properties CHCCH426B Support client participation in the organisation CHCCH427B Work effectively with people experiencing or at risk of homelessness CHCCH428B Work effectively within the Australian housing system CHCCH518B Manage property maintenance planning CHCCH521B Develop social housing enterprise opportunities CHCCH522B Undertake outreach work 60 CHCCH620D Acquire properties by purchase or transfer CHCCH621A Evaluate social housing organisation against registration standards CHCCHILD301B Support behaviour of children and young people 30 CHCCHILD1B Identify and respond to children and young people at risk 30 CHCCHILD3B Promote the safety, wellbeing and welfare of children, young people and their families CHCCHILD4B Support the rights and safety of children and young people CHCCHILD4C Assess risk of harm to children and young people 60 CHCCHILD5B Work effectively in child protection and out of home care for children and young people CHCCM1D Undertake case management 20 CHCCM2E Establish and monitor a case plan CHCCM4A Undertake case management for clients with complex needs CHCCM1A Coordinate complex case requirements CHCCM3C Develop, facilitate and monitor all aspects of case management 75 35 70 80 VPG CHC08 V4.1 August 2012 Page 11 of 43

Unit Code Unit Title Nominal Hours CHCCM4D Promote high quality case management 90 CHCCM6C Undertake case management in a child protection framework CHCCM605C Develop practice standards 90 CHCCM701B Undertake advanced client assessments 75 CHCCM702B Implement goal directed care planning 75 CHCCM703A Apply effective case management practice 75 CHCCM705C Work effectively with carers and families in complex situations 65 CHCCN301C Ensure the health and safety of children 60 CHCCN302A Provide care for children 70 CHCCN303A Contribute to provision of nutritionally balanced food in a safe and hygienic manner CHCCN305B Provide care for babies CHCCN511B Establish and maintain a safe and healthy environment for children CHCCN520C Advocate for the rights and needs of children and young people CHCCOM201C Communicate with people accessing the services of the organisation CHCCOM302D Communicate appropriately with clients and colleagues 20 CHCCOM3A Use targeted communication skills to build relationships 55 CHCCOM4B Develop, implement and promote effective workplace communication CHCCONS1C Facilitate changeover 60 CHCCONS2C Facilitate and monitor contact 70 CHCCONS3C Support families to develop relationships 75 CHCCONS4C Assist families to self manage contact 60 CHCCS200D Deliver service to clients 15 CHCCS211B Prepare for work in the community sector 55 CHCCS305C Assist clients with medication CHCCS308B Provide first point of contact 30 CHCCS310A Support inclusive practice in the workplace 30 CHCCS311D Deliver and monitor services to clients 20 CHCCS312A Use electronic learning materials 15 CHCCS314B Deliver services to meet personal needs of clients CHCCS0C Work within a relevant legal and ethical framework CHCCS1C Facilitate responsible behaviour CHCCS3C Provide brief intervention 75 CHCCS4B Facilitate family intervention strategies 75 CHCCS5C Identify and address specific client needs 15 CHCCS7C Operate referral procedures CHCCS8B Establish and monitor participation plans 20 15 80 VPG CHC08 V4.1 August 2012 Page 12 of 43

Unit Code Unit Title Nominal Hours CHCCS410A Facilitate client participation in the organisation and its management CHCCS411C Work effectively in the community sector CHCCS412E Deliver and develop client services CHCCS413B Support individuals with autism spectrum disorder CHCCS414A Provide education and support on parenting, health and wellbeing 75 CHCCS416B Assess and provide services for clients with complex needs CHCCS417B Provide support and care relating to suicide bereavement CHCCS419C Provide support services to clients CHCCS421B Undertake community sector work within own community 80 CHCCS422B Respond holistically to client issues and refer appropriately 75 CHCCS424B Administer and monitor medications 60 CHCCS425B Support health professional 60 CHCCS426B Provide support and care relating to loss and grief 55 CHCCS427B Facilitate adult learning and development 35 CHCCS0B Conduct complex assessment and referral 65 CHCCS2C Maintain legal and ethical work practices 70 CHCCS3B Develop, implement and review services and programs to meet client needs CHCCS4B Provide services to clients with complex needs 60 CHCCS5B Provide supervision support to community sector workers 60 CHCCS6A Promote and respond to workplace diversity 45 CHCCS512C Develop a service delivery strategy 75 CHCCS513C Maintain an effective community sector work environment 45 CHCCS514B Recognise and respond to individuals at risk 45 CHCCS521B Assess and respond to individuals at risk of suicide 110 CHCCS522B Address complex legal and ethical issues in professional practice 90 CHCCS601C Work with clients with unique needs 75 CHCCS604B Manage the delivery of quality services to clients 90 CHCCS607E Coordinate in-service assessment and response to address client needs CHCCS805B Undertake professional reflection 75 CHCCSL1A Work within a structured counselling framework 90 CHCCSL2A Apply specialist interpersonal and counselling interview skills 60 CHCCSL3B Facilitate the counselling relationship 120 CHCCSL4A Apply personality and development theories CHCCSL5A Apply learning theories in counselling CHCCSL6A Apply counselling therapies to address a range of client issues 60 CHCCSL7B Support clients in decision-making processes 120 CHCCSL8B Apply legal and ethical responsibilities in counselling practice 70 60 70 75 VPG CHC08 V4.1 August 2012 Page 13 of 43

Unit Code Unit Title Nominal Hours CHCCSL9A Reflect and improve upon counselling skills 90 CHCCSL510A Work effectively with relationship issues CHCCSL511A Provide interventions to address family issues 60 CHCCSL512A Determine suitability of client for counselling services 70 CHCCSL513A Apply somatic distress reduction techniques 70 CHCCW301C Operate under a casework framework 20 CHCCW2C Implement a case work strategy CHCCW3A Work intensively with clients 75 CHCCW604B Design and supervise family intervention strategies 90 CHCDFV301A CHCDFV2C CHCDFV3C Recognise and respond appropriately to domestic and family violence Manage own professional development in responding to domestic and family violence Provide crisis intervention and support to those experiencing domestic and family violence CHCDFV4C Promote community awareness of domestic and family violence CHCDFV6C CHCDFV7C CHCDFV8C Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities Provide domestic and family violence support in non-english speaking background communities Provide support to children affected by domestic and family violence CHCDFV5C Counsel clients affected by domestic and family violence 70 CHCDFV9D Work with users of violence to effect change 70 CHCDFV510D Facilitate workplace debriefing and support processes CHCDFV811C Respond to domestic and family violence in family work CHCDFV812B CHCDFV813B CHCDFV814B CHCDFV815B CHCDFV816B CHCDFV817B CHCDFV818C CHCDHA1B Assist users of domestic and family violence to accept responsibility for their behaviour Promote accountability of users of domestic and family violence and abuse Establish change promoting relationship with users of domestic and family violence and abuse Establish and maintain the safety of people who have experienced domestic and family violence Undertake safety planning with people who have been subjected to domestic and family violence Manage domestic and family violence and abuse screening and risk assessment processes Provide programs for people who have been subject to domestic and family violence Work effectively in the development and/or humanitarian assistance sector CHCDHA2B Maintain wellbeing in a field environment 55 CHCDHA3B Apply knowledge of humanitarian assistance project work 45 60 70 70 30 30 60 55 VPG CHC08 V4.1 August 2012 Page 14 of 43

Unit Code Unit Title Nominal Hours CHCDHA4A Develop and maintain positive relationships with key stakeholders CHCDHA5B Apply knowledge of development program work CHCDHA6A Secure development and/or humanitarian assistance funding 30 CHCDHA7A CHCDHA8A CHCDHA9A Address financial requirements of single donor in development and/or humanitarian assistance Manage cash in development and/or humanitarian assistance contexts Close out financial operations in development and/or humanitarian assistance contexts CHCDHA410B Adapt and apply technical knowledge in a development context CHCDHA411A Conduct a rapid assessment in a humanitarian assistance context 55 CHCDHA412B Use a capacity building approach in development work 55 CHCDHA413A CHCDHA1B Prepare transition plans in a development and/or humanitarian assistance context Manage work in the development and/or humanitarian assistance sector CHCDHA2B Manage humanitarian assistance operations 60 CHCDHA3A CHCDHA4A Design, monitor and evaluate development and/or humanitarian assistance programs Manage complex funding arrangements in development and/or humanitarian assistance CHCDHA5B Develop and manage implementation plans 60 CHCDIS220B Prepare for disability work 30 CHCDIS301C Work effectively with people with a disability CHCDIS302A Maintain an environment to empower people with disabilities 90 CHCDIS313A Support people with disabilities who are ageing CHCDIS322A Support community participation and inclusion 80 CHCDIS323A Contribute to skill development and maintenance CHCDIS0C Provide care and support CHCDIS4C Design procedures for support 90 CHCDIS5A Facilitate skills development and maintenance CHCDIS8D Support people with disabilities as workers CHCDIS9B Provide services to people with disabilities with complex needs 75 CHCDIS410A Facilitate community participation and inclusion 60 CHCDIS411A Communicate using augmentative and alternative communication strategies CHCDIS7C Design and adapt surroundings to group requirements 90 CHCDIS9E Maximise participation in work by people with disabilities CHCDIS511A Coordinate services for people with disabilities 125 CHCDISP801B Facilitate dispute resolution in the family law context CHCDISP802B Implement family dispute resolution strategies CHCDISP803B Facilitate dispute resolution in an impartial manner and adhere to 20 30 30 30 45 60 65 55 60 VPG CHC08 V4.1 August 2012 Page 15 of 43

Unit Code Unit Title Nominal Hours CHCDISP804B CHCEDS301B ethical standards Create an environment that supports the safety of vulnerable parties in dispute resolution Comply with legislative, policy and industrial requirements in the education environment CHCEDS302A Facilitate implementation of planned educational programs 45 CHCEDS303A Contribute to student education in all developmental domains CHCEDS304A Contribute to organisation and management of classroom or centre CHCEDS305A Support the development of reading skills 45 CHCEDS306A Support the development of writing skills CHCEDS307A Support the development of numeracy skills CHCEDS308A Support the development of oral language skills 35 CHCEDS312A Work with diversity in the education environment 35 CHCEDS313B Communicate with students 35 CHCEDS314B Work effectively in an education team 35 CHCEDS316B Comply with school administrative requirements 30 CHCEDS317B CHCEDS318B Communicate with parents, students and colleagues in Aboriginal or Torres Strait Islander language Work effectively as an Aboriginal or Torres Strait Islander education worker CHCEDS319A Search and assess online information 30 CHCEDS320B Set up and sustain individual and small group learning areas 20 CHCEDS321B Use an e-learning management system 30 CHCEDS322A Support students with English as a second language 35 CHCEDS323A Support development of student research skills 35 CHCEDS330B Support learning for students with disabilities in a classroom environment CHCEDS331B Contribute to the health and safety of students 35 CHCEDS335A CHCEDS3B CHCEDS4A Support students with additional needs in the classroom environment Promote and implement Aboriginal and/or Torres Strait Islander language and culture programs Liaise with Aboriginal or Torres Strait Islander community re education program CHCEDS7A Collect and analyse information to inform work strategies 35 CHCEDS8A Support students mathematics learning for numeracy 45 CHCEDS9A Support students literacy learning CHCEDS410A Assist in facilitation of student learning CHCEDS411B Use high-level communication skills in the education workplace CHCEDS412B Contribute to continuous improvement processes within the education environment 35 30 35 30 55 45 VPG CHC08 V4.1 August 2012 Page 16 of 43

Unit Code Unit Title Nominal Hours CHCEDS413A Support students with learning difficulties and learning disabilities CHCEDS415A Supervise students outside the classroom CHCEDS416B Use educational strategies to support Aboriginal and/or Torres Strait Islander education CHCEDS417A Facilitate learning for students with disabilities CHCEDS418B Deliver elements of teaching and learning programs CHCEDS419B Support flexible learning in an education environment 45 CHCEDS421A Provide support to students with hearing disabilities 45 CHCEDS422A Promote hearing health and learning 35 CHCEDS423A Assist in production of language resources CHCEDS424B Facilitate learning for students with intellectual disabilities CHCEDS425A Facilitate learning for students with speech/language disabilities CHCEDS426A Facilitate learning for students with vision impairment CHCEDS427A Facilitate learning for students with physical disabilities CHCEDS428A Assist teacher to develop Aboriginal and/or Torres Strait Islander language and culture lessons CHCEDS429B Coordinate e-learning programs CHCEDS434A Provide support to students with autism spectrum disorder CHCEDS1A Identify and respond to student development needs 60 CHCEDS2B Foster and support an effective learning environment 55 CHCEDS3A Support the development of literacy skills 55 CHCEDS5A CHCEDS6A Work effectively with Aboriginal and/or Torres Strait Islander students Assist in implementing education plans for students with disabilities CHCEDS7A Research an education issue 70 CHCEDS8B Assist in leading a small team in an education environment CHCEDS9A Support students with multiple disabilities 55 CHCEDS514B Support learning and implementation of responsible behaviour 55 CHCER301B Deliver emergency relief services CHCES303C Use labour market information 30 CHCES304B Deliver recruitment services 30 CHCES305B Monitor Australian Apprenticeships arrangements 30 CHCES311B Work effectively in employment services CHCES312A Deliver contracted employment services 35 CHCES2C Deliver Australian Apprenticeships services CHCES4B Promote clients to employers CHCES411A Collect, analyse and apply labour market information CHCES413A Develop and monitor employment plans with clients 55 CHCES415A Monitor and improve contracted employment services 55 55 55 45 VPG CHC08 V4.1 August 2012 Page 17 of 43

Unit Code Unit Title Nominal Hours CHCES416A Plan and provide job search support CHCES2C Research and report on labour market information 75 CHCES511B Manage contracted employment services 90 CHCFAM6B Engage and resource clients to improve their interpersonal relationships CHCFAM7B Work effectively in relationship work 20 CHCFAM8B Undertake relationship and family work in the context of the agency and sector CHCFAM9B Work with men 30 CHCFAM411B Engage fathers into family based programs CHCFAM412B Work with women CHCFAM413B Facilitate couple processes within group work CHCFAM414B Use tools for exploring relationships CHCFAM416B Implement harm reduction strategies 20 CHCFAM417B Identify and use strengths-based practice CHCFAM421B Work with parents of very young children CHCFAM3B Work with a child focused approach 90 CHCFAM4C Respond to and contain critical incidents CHCFAM5B Operate in a family law environment 75 CHCFAM510B Work with separated fathers 30 CHCFAM515B Work holistically with families 30 CHCFAM518B Work with involuntary and mandated clients 60 CHCFAM519B Prepare client court reports CHCFAM520B Use strengths-based practice in supervision 30 CHCFAM522B Assist clients to develop emotional regulation 30 CHCFAM523B Manage training and development activities for relationship practitioners CHCFAM801B Develop an understanding of child inclusive practice 30 CHCFAM802B Work within a child inclusive framework CHCFAM806B Assist clients to develop parenting arrangements 70 CHCFC301A Support the development of children 45 CHCFC2A Foster physical development in early childhood 45 CHCFC3A Foster social development in early childhood 70 CHCFC4A Support emotional and psychological development in early childhood CHCFC5A Foster cognitive development in early childhood 85 CHCFC6A Foster children s language and communication development 100 CHCFC7A Use music to enhance children s experience and development CHCFC8A Foster children s aesthetic and creative development 70 CHCFC512A Foster physical development in middle childhood 30 30 30 VPG CHC08 V4.1 August 2012 Page 18 of 43

Unit Code Unit Title Nominal Hours CHCFC513A Foster social development in middle childhood 70 CHCFC514A Support emotional and psychological development in middle childhood CHCFC515A Foster cognitive development in middle childhood 70 CHCFC520C Promote ethical understanding of children 30 CHCFCS801B Apply theory and practice of counselling approaches CHCFCS802B Provide relationship counselling CHCFCS803B Provide grief and loss counselling CHCFCS804B Provide counselling to children and young people CHCFCS805B Provide group counselling CHCFCS806C Work within a clinical supervision framework 30 CHCFIN1A Identify and apply technical information to assist clients with financial issues CHCFIN2A Facilitate the financial counselling process 55 CHCFIN3A Develop and use financial counselling tools and techniques 55 CHCFIN4B Work effectively in rural financial counselling CHCFLE301A Work with clients needing financial literacy education CHCFLE302A Educate clients in fundamental financial literacy skills CHCFLE303A Educate clients to understand debt and consumer credit CHCFOS1A Provide foster care as part of a team 55 CHCFOS2A Promote positive development of children and young people in out of home care CHCGMB1A Work effectively in the problem gambling sector CHCGMB2A Assess the needs of clients with problem gambling issues 60 CHCGMB3A Provide counselling for clients with problem gambling issues 70 CHCGROUP201C Support the activities of existing groups 20 CHCGROUP302D Support group activities 20 CHCGROUP3D Plan and conduct group activities CHCGROUP8B Facilitate and review a psycho-educational group CHCGROUP410B Deliver a structured program CHCGROUP4B Assess group members and their social systems 30 CHCGROUP9B Manage disclosures and disruptions in groups 30 CHCGROUP805B Support change in the social systems of group members 20 CHCGROUP806B Plan group interventions 20 CHCGROUP807B Implement group interventions 20 CHCHC311C Work effectively in home and community care 45 CHCHC1C Coordinate and monitor home based support 65 CHCIC201B Communicate with children 30 CHCIC301E Interact effectively with children 70 CHCIC302A Support Aboriginal and/or Torres Strait Islander families to 30 60 45 VPG CHC08 V4.1 August 2012 Page 19 of 43

Unit Code Unit Title Nominal Hours participate in children s services CHCIC303B Work within a regulatory framework specific to children s services 25 CHCIC1B CHCIC510A CHCIC511A Manage children s services workplace practice to address regulations and quality assurance Establish and implement plans for developing cooperative behaviour Implement and promote inclusive policies and practices in children s services CHCIC512A Plan and implement inclusion of children with additional needs CHCIC620C Manage complex behavioural situations 30 CHCICS301B Provide support to meet personal care needs CHCICS302B Participate in the implementation of individualised plans 15 CHCICS303A Support individual health and emotional wellbeing 30 CHCICS304B Work effectively with carers 35 CHCICS305B Provide behaviour support in the context of individualised plans 35 CHCICS306B Provide basic foot skin and nail care 25 CHCICS1B Facilitate support for personal care needs 65 CHCICS2B Facilitate individualised plans CHCICS3A Conduct individual assessment 45 CHCICS4B Plan and provide advanced behaviour support 85 CHCICS5B Facilitate groups for individual outcomes 45 CHCICS6B Support client self management CHCICS7B Support positive lifestyle 45 CHCICS8B Provide support to people with chronic disease CHCICS9A Recognise and respond to suspected abuse of vulnerable people 60 CHCICS410A Support relationships with carers and families 55 CHCINF302D Maintain the organisation s information systems CHCINF303B Contribute to information requirements in the community sector 25 CHCINF3E Coordinate information systems 75 CHCINF7D Meet information needs of the community 70 CHCINF8C Comply with information requirements of the aged care and community care sectors CHCINF5D Meet statutory and organisation information requirements 90 CHCINF604D Manage the organisation s information systems 75 CHCINF606D Manage information strategically 90 CHCLD315A Recognise stages of lifespan development CHCLD415A Confirm client developmental status 60 CHCLD514B Analyse impacts of sociological factors on clients in community work and services CHCLD515A Analyse client information for service planning and delivery 60 CHCLEG411A Use relevant legislation in response to client needs 120 100 VPG CHC08 V4.1 August 2012 Page 20 of 43

Unit Code Unit Title Nominal Hours CHCLLN1A Support adult language and literacy learning and development 35 CHCLLN2A Support adult numeracy learning and development 35 CHCLLN3A CHCMED411B Identify clients with language, literacy and numeracy needs and respond effectively Conduct a sound assessment of a dispute in preparation for mediation CHCMED412B Gather and clarify information for the mediation process CHCMED413B Manage communication processes to define the dispute CHCMED414A Facilitate mediation processes 70 CHCMED415A Facilitate interaction between parties in mediation CHCMED416C Consolidate and conclude the mediation process CHCMED417B Reflect and improve upon professional mediation practice 70 CHCMED418C Identify the need for alternative dispute resolution CHCMED419C Facilitate alternative dispute resolution processes CHCMGT601B Contribute to effective governance in the community sector CHCMGT801B Manage a complex community sector organisation 95 CHCMGT802C Manage policy development 90 CHCMGT803B Provide strategic leadership 75 CHCMH301C Work effectively in mental health CHCMH1A Work effectively in mental health settings 45 CHCMH2B CHCMH3A Apply understanding of mental health issues and recovery processes Establish and maintain communication and relationships to support the recovery process CHCMH4B Conduct assessment and planning as part of the recovery process CHCMH5A Work collaboratively to support recovery process CHCMH8C CHCMH9A Provide interventions to meet the needs of consumers with mental health and AOD issues Facilitate consumer, family and carer participation in the recovery process CHCMH411A Work with people with mental health issues CHCMH1A Provide advanced supports to facilitate recovery CHCMH2A Provide supports for children at risk of mental health problems 65 CHCMH3A Provide forensic mental health services 70 CHCMH4E Provide a range of services to people with mental health issues 1 CHCNAN301B Attend to daily functions in home based child care 35 CHCNET301D Participate in networks 20 CHCNET2B Establish and maintain effective networks CHCNET4B Facilitate links with other services 70 CHCNET1C Work effectively with other services and networks 45 CHCNET3D Develop new networks 75 35 60 90 VPG CHC08 V4.1 August 2012 Page 21 of 43

Unit Code Unit Title Nominal Hours CHCOHC303B Use basic oral health screening tools 30 CHCOHC1A CHCOHC2A CHCOHC4A Inform and encourage clients and groups to understand and achieve good oral health Support clients and groups to learn practical aspects of oral health care Recognise and respond to signs and symptoms that may indicate oral health issues CHCOHC6B Provide or assist with oral hygiene CHCOHC7B Apply and manage use of basic oral health products 30 CHCORG201C Follow policies, procedures and programs of the organisation 15 CHCORG202C Work with others 15 CHCORG303C Participate effectively in the work environment 20 CHCORG322B Contribute to implementation of service delivery strategy CHCORG5E Maintain an effective work environment CHCORG6C Supervise work CHCORG423C Maintain quality service delivery 45 CHCORG428A Reflect on and improve own professional practice 120 CHCORG1B Facilitate workplace change and innovation 55 CHCORG2B Work autonomously CHCORG6E Coordinate the work environment 90 CHCORG525D Recruit and coordinate volunteers 70 CHCORG529B Provide coaching and motivation 70 CHCORG605B Manage human resources in a community sector organisation 60 CHCORG607D Manage workplace issues 75 CHCORG608E Establish and manage new programs or services 75 CHCORG609D Manage projects and strategies 90 CHCORG610B Manage change in a community sector organisation 1 CHCORG611C Lead and develop others in a community sector workplace 90 CHCORG612D Review organisation s effectiveness 130 CHCORG613D Manage organisation s strategic and business planning 90 CHCORG614C Manage a community sector organisation 80 CHCORG615D Promote the organisation 130 CHCORG616C Manage training 130 CHCORG619D Manage quality of organisation s service delivery outcomes 90 CHCORG620D Promote and represent the service 90 CHCORG621D Act as a resource to other services 90 CHCORG624E Provide leadership in community services delivery 120 CHCORG626B Manage a service level agreement 1 CHCORG627B Provide mentoring support to colleagues 60 CHCORG701C Provide leadership as a practitioner in community services 60 30 30 VPG CHC08 V4.1 August 2012 Page 22 of 43

Unit Code Unit Title Nominal Hours CHCOSHC1A Support children to participate in outside school hours care 45 CHCOSHC2B Develop and implement activities in outside school hours care 65 CHCOSHC3B Work effectively with children in outside school hours care 60 CHCPA301B Deliver care services using a palliative approach 55 CHCPA2B Plan for and provide care services using a palliative approach CHCPAS1B Undertake pastoral care work 45 CHCPOL301B Participate in policy development 20 CHCPOL2C Contribute to policy development CHCPOL3C Undertake research activities CHCPOL4A Undertake policy review 20 CHCPOL1A Access evidence and apply in practice 55 CHCPOL4B Develop and implement policy 90 CHCPOL5B Manage research activities 75 CHCPOL606B Coordinate policy development 90 CHCPOL701B Use research evidence to advance policy and practice 60 CHCPR301C Provide experiences to support children s play and learning CHCPR302A Support sustainable practice 30 CHCPR303D CHCPR2E Develop understanding of children s interests and developmental needs Organise experiences to facilitate and enhance children s development CHCPR9A Gather, interpret and use information about children 70 CHCPR510B Design, implement and evaluate programs and care routines for children CHCPR515A Develop and implement a program to support sustainable practice CHCPR613C Facilitate the development of programs for children with additional needs CHCPR614D Observe children and interpret observations CHCPROM1C Share health information CHCPROM2B Implement health promotion and community intervention 75 CHCPROM3A Provide community-focused promotion and prevention strategies 60 CHCPROT1C Act as a witness 20 CHCPROT4D Prepare information for justice processes 100 CHCPROT5E Provide supervision in the community CHCPROT6C Facilitate court orders CHCPROT7E Provide supervision in a secure system 60 CHCPROT9E Provide primary residential care 90 CHCPROT411C Provide for care and protection of clients in specific need 90 CHCPROT422B Undertake child protection work within an Aboriginal and/or Torres Strait Islander framework CHCPROT423B Support transition from care 45 20 80 170 55 VPG CHC08 V4.1 August 2012 Page 23 of 43

Unit Code Unit Title Nominal Hours CHCPROT424A Develop a child protection practice framework CHCPROT429A Work collaboratively to maintain a child safe environment CHCPROT430A CHCPROT2E Develop and implement a multi agency investigation and child risk assessment strategy Undertake and implement planning with at-risk children and young people and their families CHCPROT510E Support the progress and development of young people 90 CHCPROT512C Coordinate work integrating statutory requirements and responsibilities CHCPROT526B Work in a child protection environment 55 CHCPROT531A Interview children for investigation of child protection concerns 55 CHCPROT532A Interact with the legal system to protect children 65 CHCPROT533A Work with children and young people with complex trauma and attachment issues and needs CHCPROT603B Plan and manage provision of out of home care CHCPROT701A Conduct complex child protection risk assessment 75 CHCPROT702A Apply for and implement child protection orders 70 CHCPROT703B Facilitate incident prevention strategies in child protection work 60 CHCPW1A Apply peer work practices in the mental health sector 35 CHCPW2A Contribute to continuous improvement of services for consumers and carers CHCPW3A Apply lived experience in mental health peer work CHCPW4A Work effectively in trauma informed care CHCPW5A Promote and facilitate self advocacy CHCPW6A Work effectively in consumer mental health peer work CHCPW7A Support self-directed physical health and wellbeing 30 CHCPW8A Work effectively in carer mental health peer work CHCPW601A Establish and maintain mental health peer work 45 CHCQM1B Facilitate an accreditation process 60 CHCRCP1A Use telephone communication skills to assess caller s needs CHCRCP2A Conduct assessment of carer s needs CHCRCP3A Support carers to access information and services CHCRF301E Work effectively with families to care for the child 25 CHCRF2B Provide intervention support to children and families 70 CHCRF511A Work in partnership with families to provide appropriate care for children CHCRF621C Promote equity in access to the service CHCRF622C Plan child care provision with families 30 CHCRF623C Respond to problems and complaints about the service CHCRF624C Support parents in their parenting role 30 CHCRH1C Work effectively in the leisure and health industry 65 1 75 70 VPG CHC08 V4.1 August 2012 Page 24 of 43

Unit Code Unit Title Nominal Hours CHCRH2B Undertake leisure and health programming 65 CHCRH4B Plan, implement and monitor leisure and health programs 80 CHCRH5B Plan leisure and health programs for clients with complex needs 45 CHCRH6A Apply knowledge of human behaviour in leisure activity programs 55 CHCRH7A Apply sociological concepts to leisure and health 60 CHCRH3B Develop leisure and health programs for clients with special needs 80 CHCRH4B CHCRH5C Coordinate planning, implementation and monitoring of leisure and health programs Conduct a program for children and young people with special needs CHCRH6A Provide leisure education 70 CHCRH7A Apply concepts of human psychology to facilitate involvement in leisure programs CHCSD512C Act as a resource to workers CHCSD611C Facilitate the inclusion of children with additional needs CHCSW1A Work effectively with forced migrants 45 CHCSW2B Undertake bicultural work with forced migrants in Australia 55 CHCTC301C Deliver a service consistent with the organisation s mission and values CHCTC302B Provide client-centred telephone counselling 60 CHCTC3B Provide telephone counselling in crisis situations 70 CHCTC4B Provide competent suicide intervention in a telephone counselling context CHCVOL201B Be an effective volunteer 25 CHCWHS312A Follow WHS safety procedures for direct care work 30 CHCYJ1B Work in the youth justice environment 45 CHCYJ2A Support Aboriginal and/or Torres Strait Islander young people in youth justice system CHCYJ3B Prepare young people for reintegration CHCYJ1A Develop and support a youth justice team CHCYJ2A Respond to needs of youth justice clients CHCYTH301E Work effectively with young people CHCYTH1B Engage respectfully with young people 55 CHCYTH2C Work effectively with young people in the youth work context 60 CHCYTH3C Support young people to create opportunities in their lives 45 CHCYTH4E Support young people in crisis CHCYTH7E Respond to critical situations 90 CHCYTH1A Develop and implement procedures to enable young people to address their needs CHCYTH2A Work with young people to establish support networks CHCYTH3A Undertake youth work in specific communities 55 90 75 60 65 55 VPG CHC08 V4.1 August 2012 Page 25 of 43

Unit Code Unit Title Nominal Hours CHCYTH4A Support young people to take collective action 55 CHCYTH5E Support youth programs 1 CHCYTH6B Provide services for young people appropriate to their needs and circumstances CHCYTH511B Work effectively with young people and their families 55 CHCYTH608D Manage service response to young people in crisis 1 115 VPG CHC08 V4.1 August 2012 Page 26 of 43

SAMPLE TRAINING PROGRAMS A range of Sample Training Plans have been provided to demonstrate the flexibility of qualifications contained in the CHC08 Community Services Training Package, but are by no means mandatory. Occupation/ Work Function Qualification Title Qualification Code Volunteer Certificate I in Active Volunteering CHC10212 Description This qualification covers people working in a volunteer capacity, perhaps for the first time and includes foundation skills required by all volunteers to enable them to effectively undertake their volunteer work using basic practical skills required for the job. Unit Code Unit Title Hours Core CHCVOL201B Be an effective volunteer 25 BSBWOR4B Develop work priorities HLTWHS200A Participate in WHS processes 20 SRXGCSO01A Create client relationship 10 Elective CHCCS200D Deliver service to clients 15 Total Hours 110 VPG CHC08 V4.1 August 2012 Page 27 of 43

Qualification Title/ Work Function Qualification Title Qualification Code Pathway Qualification Certificate II in Community Services CHC20112 Description This qualification may be used as a pathway qualification into community services work and may apply specifically to: Workers who support individuals by providing a first point of contact in a crisis situation and referral to a broad range of services, or Workers in residential facilities and/or community services under direct or regular supervision within clearly defined organisation guidelines and service plans. Unit Code Unit Title Hours Core CHCCS211B Prepare for work in the community sector 55 CHCCOM201C CHCORG201C Communicate with people accessing the services of the organisation Follow policies, procedures and programs of the organisation CHCORG202C Work with others 15 HLTWHS200A Participate in WHS processes 20 Electives CHCADMIN201D Undertake basic administrative duties 15 CHCCS200D Deliver service to clients 15 CHCCS308B Provide first point of contact 30 CHCCD307D Support community resources 30 CHCGROUP201C Support the activities of existing groups 20 HLTFA311A Apply first aid 18 Total Hours 248 15 15 VPG CHC08 V4.1 August 2012 Page 28 of 43

Occupation/ Work Function Qualification Title Qualification Code Accommodation support worker or Personal care assistant in a Aged Residential Care Facility Certificate III in Aged Care CHC30212 Description Appropriate for a support worker employed primarily in residential facilities under direct or regular supervision within clearly defined organisation guidelines and service plans. Unit Code Unit Title Hours Core CHCAC317A Support older people to maintain their independence CHCAC318B Work effectively with older people 30 CHCAC319A Provide support to people living with dementia 55 CHCCS411C Work effectively in the community sector CHCICS301B Provide support to meet personal care needs CHCICS302B CHCICS303A CHCWHS312A Participate in the implementation of individualised plans Support individual health and emotional well being Follow WHS safety procedures for direct care work CHCPA301B Deliver care services using a palliative approach 55 HLTAP301B Electives Recognise healthy body systems in a health care context CHCCS305C Assist clients with medication CHCDIS313A Support people with disabilities who are ageing CHCLD315A Recognise stages of lifespan development HLTFA311A Apply first aid 18 Total Hours 543 20 15 30 30 70 VPG CHC08 V4.1 August 2012 Page 29 of 43

Occupation Qualification Title Qualification Code Community care worker or Home care worker Certificate III in Home and Community Care CHC30312 Description Appropriate for work in clients homes and other community settings to assist with the activities of daily living and carrying out activities related to an individualised plan Unit Code Unit Title Hours Core CHCAC318B Work effectively with older people 30 CHCAC319A Provide support to people living with dementia 55 CHCCS411C Work effectively in the community sector CHCDIS301C Work effectively with people with a disability CHCHC311C Work effectively in home and community care environment CHCICS301B Provide support to meet personal care needs CHCICS302B Participate in the implementation of individualised plans CHCICS304B Work effectively with carers 35 CHCWHS312A Electives HLTHIR3C Follow WHS safety procedures for direct care work Work effectively with culturally diverse clients and co-workers HLTFS207C Follow basic food safety practices 20 CHCICS306B Provide basic foot skin and nail care 25 HLTFA311A Apply first aid 18 CHCCS0C Work within a relevant legal and ethical framework Total Hours 483 45 15 30 20 VPG CHC08 V4.1 August 2012 Page 30 of 43

Occupation Qualification Title Qualification Code Child Care Worker (Centre based care) Certificate III in Children s Services CHC30712 Description This qualification covers workers who use organisation policies, procedures and individual children's profiles to plan activities and provide care to children, facilitating their leisure and play and enabling them to achieve their developmental outcomes. Depending on the setting, workers may work under direct supervision or autonomously. Unit Code Unit Title Hours Core CHCCHILD1B Identify and respond to children and young people at risk CHCCN301C Ensure the health and safety of children 60 CHCCN302A Provide care for children 70 CHCCN303A CHCCS0C Contribute to provision of nutritionally balanced food in a safe and hygienic manner Work within a relevant legal and ethical framework CHCFC301A Support the development of children 45 CHCIC301E Interact effectively with children 70 CHCPR301C CHCPR303D Provide experiences to support children s play and learning Develop understanding of children s interests and developmental needs HLTFA311A Apply first aid 18 HLTWHS300A Contribute to WHS processes 20 Electives CHCCHILD301B Support behaviour of children and young people 30 CHCORG303C Participate effectively in the work environment 20 CHCRF301E Work effectively with families to care for the child 25 HLTHIR3C Work effectively with culturally diverse clients and co-workers Total Hours 538 30 20 20 20 VPG CHC08 V4.1 August 2012 Page 31 of 43

Occupation Qualification Title Qualification Code Disability Support Worker Certificate IV in Disability CHC312 Description This qualification addresses work in residential group homes, training resource centres, day respite centres and open employment services, other community settings and clients homes. They will report to service managers and may liaise with health professionals and other service agencies and may work without direct supervision and may be required to supervise and/or coordinate a limited number of lower classified workers. Unit Code Unit Title Hours Core CHCCS0C Work within a relevant legal and ethical framework CHCCS411C Work effectively in the community sector CHCDIS301C Work effectively with people with a disability CHCDIS302A Maintain an environment to empower people with disabilities CHCDIS5A Facilitate skills development and maintenance CHCDIS410A Facilitate community participation and inclusion 60 CHCDIS411A Communicate using augmentative and alternative communication strategies CHCICS2B Facilitate individualised plans CHCICS305B Provide behaviour support in the context of individualised plans HLTWHS300A Contribute to WHS processes 20 Electives CHCCM4A CHCCS422B Undertake case management for clients with complex needs Respond holistically to client issues and refer appropriately CHCICS5B Facilitate groups for individual outcomes 45 CHCICS410A Support relationships with carers and families 55 HLTFA311A Apply first aid 18 Total Hours 748 90 60 35 75 VPG CHC08 V4.1 August 2012 Page 32 of 43

Occupation Qualification Title Qualification Code Mental Health Support Worker Certificate IV in Mental Health CHC512 Description Appropriate for worker that provides rehabilitation and support for people affected by mental illness and psychiatric disability. It includes implementing community based activities focusing on mental health, mental illness and psychiatric disability and mental health promotion work. Unit Code Unit Title Hours Core CHCAOD2B CHCCS0C Work effectively in the alcohol and other drugs sector Work within a relevant legal and ethical framework CHCMH1A Work effectively in mental health settings 45 CHCMH2B CHCMH3A CHCMH4B Apply understanding of mental health issues and recovery processes Establish and maintain communication and relationships to support the recovery process Conduct assessment and planning as part of the recovery process CHCMH5A Work collaboratively to support recovery process HLTHIR3C HLTHIR4D Work effectively with culturally diverse clients and co-workers Work effectively with Aboriginal and/or Strait Islander people HLTWHS300A Contribute to WHS processes 20 Group A Elective CHCCS514B Recognise and respond to individuals at risk 45 Electives CHCCS416B Assess and provide services for clients with complex needs CHCDIS410A Facilitate community participation and inclusion 60 CHCNET2B Establish and maintain effective networks CHCORG428A Reflect on and improve own professional practice 120 Total Hours 710 60 20 20 VPG CHC08 V4.1 August 2012 Page 33 of 43

Occupation Qualification Title Qualification Code Community Development Worker or Project Worker Certificate IV in Community Development CHC808 Description The work includes delivery of a broad range of programs which contribute to the development of capacity through public social change processes. Unit Code Unit Title Hours Core CHCCD1E Support community participation CHCCD4E Develop and implement community programs 125 CHCCD412B Work within a community development framework 65 CHCCD413E Work within specific communities 70 CHCCD5E Develop community resources 90 CHCCOM3A CHCCS0C Use targeted communication skills to build relationships Work within a relevant legal and ethical framework CHCCS411C Work effectively in the community sector CHCINF7D Meet information needs of the community 70 CHCORG5E Maintain an effective work environment HLTWHS300A Contribute to WHS processes 20 HLTHIR3C Electives Work effectively with culturally diverse clients and co-workers CHCAD4B Provide advocacy and representation services 80 CHCCS416B Assess and provide services for clients with complex needs CHCNET2B Establish and maintain effective networks Total Hours 885 55 20 VPG CHC08 V4.1 August 2012 Page 34 of 43

Occupation Qualification Title Qualification Code Assistant OSHC Coordinator or OSHC Assistant Certificate IV in Children s Services (Outside school hours care) CHC41212 Description This qualification covers workers who conduct vacation programs as well as before and after school care activities for children of school age. Unit Code Unit Title Hours Core CHCCHILD1B Identify and respond to children and young people at risk CHCCN301C Ensure the health and safety of children 60 CHCCN303A CHCCS0C Contribute to provision of nutritionally balanced food in a safe and hygienic manner Work within a relevant legal and ethical framework CHCFC301A Support the development of children 45 CHCOSHC1A CHCOSHC2B CHCOSHC3B CHCPR301C Support children to participate in outside school hours care Develop and implement activities for outside school hours care Work effectively with children in outside school hours care Provide experiences to support children's play and learning HLTFA311A Apply first aid 18 HLTHIR3C Work effectively with culturally diverse clients and co-workers HLTWHS300A Contribute to WHS processes 20 Elective CHCCHILD4B CHCCOM302D Support the rights and safety of children and young people Communicate appropriately with clients and colleagues CHCCS310A Support inclusive practice in the workplace 30 CHCCS411C Work effectively in the community sector Total Hours 603 30 20 45 65 60 20 20 VPG CHC08 V4.1 August 2012 Page 35 of 43

Occupation Qualification Title Qualification Code Youth and Family Service Worker or Youth Case Worker Certificate IV in Youth Work CHC41812 Description This qualification covers workers who develop and facilitate programs for young people through a range of community based programs designed to address the social, behavioural, health, welfare, developmental and protection needs of young people. Unit Code Unit Title Hours Core CHCCD412B Work within a community development framework 65 CHCCOM3A CHCCS0C CHCCS422B Use targeted communication skills to build relationships Work within a relevant legal and ethical framework Respond holistically to client issues and refer appropriately CHCICS6B Support client self management CHCYTH1B Engage respectfully with young people 55 CHCYTH2C CHCYTH3C HLTHIR3C Work effectively with young people in the youth work context Support young people to create opportunities in their lives Work effectively with culturally diverse clients and co-workers HLTWHS300A Contribute to WHS processes 20 Group A Elective CHCYTH4E Support young people in crisis Electives CHCCD1E Support community participation CHCCH522B Undertake outreach work 60 CHCCM1D Undertake case management 20 CHCNET4B Facilitate links with other services 70 HLTFA311A Apply first aid 18 Total Hours 753 55 75 60 45 20 VPG CHC08 V4.1 August 2012 Page 36 of 43

Occupation Qualification Title Qualification Code Team Leader, Alcohol and Other Drugs Service Diploma of Community Services (Alcohol and other drugs) CHC212 Description This qualification applies to workers providing services to clients in relation to alcohol and other drugs issues. Unit Code Unit Title Hours Core CHCAD4B Provide advocacy and representation services 80 CHCAOD2B CHCAOD510B CHCAOD511C CHCAOD512B Work effectively in the alcohol and other drugs sector Work effectively with clients with complex alcohol and/or other drug issues Provide advanced interventions to meet the needs of clients with alcohol and/or other drug issues Develop and implement a behaviour response plan CHCAOD513A Provide relapse prevention strategies 55 CHCCOM3A Use targeted communication skills to build relationships CHCCS4B Provide services to clients with complex needs 60 CHCCW3A Work intensively with clients 75 CHCICS305B CHCMH4E Provide behaviour support in the context of individualised plans Provide a range of services to people with mental health issues CHCORG428A Reflect on and improve own professional practice 120 CHCPOL1A Access evidence and apply in practice 55 CHCPROM3A Provide community focussed promotion and prevention strategies HLTWHS1A Maintain workplace WHS processes Electives CHCINF5D CHCORG611C Meet statutory and organisation information requirements Lead and develop others in a community sector workplace Total Hours 12 75 90 60 55 35 1 60 90 90 VPG CHC08 V4.1 August 2012 Page 37 of 43

Occupation Qualification Title Qualification Code Employment Services Team Leader or Manager Diploma of Employment Services CHC51612 Description This qualification covers workers who have a senior case management role in delivering employment services to clients and employers and who may also supervise other workers. Unit Code Unit Title Hours Core CHCES311B Work effectively in employment services CHCES415A Monitor and improve contracted employment services CHCES2C Research and report on labour market information 75 CHCES511B Manage contracted employment services 90 CHCCOM3A CHCCS513C Use targeted communication skills to build relationships Maintain an effective community sector work environment CHCNET1C Work effectively with other services and networks 45 HLTWHS1A Maintain workplace WHS processes Electives BSBLED1A Develop teams and individuals BSBMGT1A Show leadership in the workplace BSBMGT516C Facilitate continuous improvement 60 CHCADMIN8B Manage limited budgets and financial accountabilities CHCCS411C Work effectively in the community sector CHCCAR1C Conduct career guidance interview 70 CHCCM3C Develop, facilitate and monitor all aspects of case management CHCCM4D Promote high quality case management 90 Total Hours 930 55 55 45 75 VPG CHC08 V4.1 August 2012 Page 38 of 43

Qualification Title/ Work Function Qualification Title Qualification Code Description Notes Executive Officer or General Manager Vocational Graduate Diploma of Community Sector Management CHC80108 This qualification applies those undertaking a range of management functions requiring a high level application of knowledge and skills in the following contexts: Work independently and report directly to a Board of management or other governing body Responsible for setting organisation goals and strategic direction Responsible for ensuring organisation governance and risk management. Workers at this level are making high level, independent, complex judgements in a highly specialist management context. Their role involves the full responsibility and accountability for all aspects of work of the organisation. It is recommended that candidates have: An undergraduate degree or postgraduate qualification in a discipline related to work in the community sector or in business management OR Significant previous experience working in a community sector organisation, in a job role involving the self directed application of knowledge with substantial depth in some areas and the exercise of independent judgement and decision making. Unit Code Unit Title Hours Core BSBRSK1A Manage risk 60 CHCADMIN604B CHCMGT601B CHCMGT801B Manage the finances, accounts and resources of an organisation Contribute to effective governance in the community sector Manage a complex community sector organisation CHCMGT802C Manage policy development 90 CHCMGT803B Provide strategic leadership 75 CHCORG605B Electives Manage human resources in a community sector organisation BSBMGT608C Manage innovation and continuous improvement 70 CHCORG620D Promote and represent the service 90 CHCPOL701B Use research evidence to advance policy and practice Total Hours 7 90 95 60 60 VPG CHC08 V4.1 August 2012 Page 39 of 43

CONTACTS AND LINKS Industry Skills Council (ISC) Community Services & Health Industry Skills Council This ISC is responsible for developing this CHC08 Community Services Training Package and can be contacted for further information. You can also source copies of the Training Package and support material. Address: Level 9, 46-56 Kippax Street Surry Hills NSW 2010 Phone: (02) 9263 3589 Email: admin@cshisc.com.au Web: http://www.cshisc.com.au National Register for VET in Australia Training.gov.au (TGA) TGA is the Australian governments official National Register of information on Training Packages, qualifications, courses, units of competency and RTOs. Web: www.training.gov.au Australian Government The Department of Education, Employment and Workplace Relations (DEEWR) State Government Department of Education and Early Childhood Development Higher Education and Skills Group DEEWR provides a range of services and resources to assist in delivery of Training Packages. Search the DEEWR website for links to a range of relevant resources and publications. Higher Education and Skills Group is responsible for funding and the implementation of Vocational Education and Training (VET) in Victoria, including Apprenticeships and Traineeships. Web: www.deewr.gov.au General information: www.skills.vic.gov.au Approved Training Schemes: http://www.skills.vic.gov.au/corp orate/publications/brochuresand-factsheets/apprenticeships-andtraineeships-in-victoria-industryguides Curriculum Maintenance Manager (CMM) Human Services, Arts, Sport & Recreation, Library, Information & Cultural Services The CMM service is provided by Executive Officers located within Victorian TAFE institutes on behalf of Higher Education and Skills Group. John Dunton Address: Swinburne University of Technology, PO Box 218, Hawthorn VIC3122 Phone: (03) 9214 81 Fax: (03) 9214 26 Email: cmmhs@swin.edu.au Web: http://trainingsupport.skills.vic.g ov.au/cmminf.cfm VPG CHC08 V4.1 August 2012 Page of 43

State VET Regulatory Authority Victorian Registration and Qualifications Authority (VRQA) The VRQA is a statutory authority responsible for the registration of education and training providers in Victoria to ensure the delivery of quality education and training. www.vrqa.vic.gov.au Phone: 03 9637 2806 National VET Regulatory Authority Australian Skills Quality Authority (ASQA) ASQA is the national regulator for Australia s VET sector vocational education and training sector. ASQA regulates courses and training providers to ensure nationally approved quality standards are met. Info line: 1300 701 801 www.asqa.gov.au Industry Regulatory Body Department of Education & Early Childhood Development (DEECD) Department of Human Services Drugs and Poisons Regulation Group For information about the Children's Services Act 1996, Children's Services Regulations 1998 and Child Wellbeing and Safety Act 2005 Legislative definitions and controls Information, application forms, fees and related documentation for licences to manufacture and/or sell or supply drugs and poisons; permits to purchase drugs and poisons for industrial use, research and the provision of health services Information, application forms, fees and related documentation for licences to manufacture and/or sell or supply drugs and poisons; permits to purchase drugs and poisons for industrial use, research and the provision of health services Buprenorphine and methadone guidelines, pharmacotherapy newsletter and relevant forms Address: GPO Box 4367 Melbourne VIC 3001 Phone: 03 9637 2000 Web: http://www.education.vic.gov.au Address: GPO Box 57, Melbourne VIC 3001 Phone: 1300 364 545 Web: http://www.dhs.vic.gov.au/mhd/ contact.htm Energy Safe Victoria The industry Regulatory body can provide advice on licensing, legislative or regulatory requirements such which may impact on the delivery of training or the issuance of qualifications in this Training Package. Phone: (03) 9203 9700 Email: info@esv.vic.gov.au Web: http://www.esv.vic.gov.au WorkSafe WorkSafe Victoria WorkSafe needs to provide written verification before High Risk Work Units can be added to an RTO s scope of registration. Info line: 1800 136 089 www.worksafe.vic.gov.au VPG CHC08 V4.1 August 2012 Page 41 of 43

Other contacts Australian Community Workers Association Career Industry Council of Australia Case Management Society of Australia Diversional Therapy Association of Australia The Australian Community Workers Association Inc. (ACWA) is the recognised professional body for welfare and community workers in Australia. Course requirements for membership admission CICA is a unique collaboration of non-profit career practitioner associations. Entry level qualifications career development specific qualifications required to be recognised as a professional career development practitioner CMSA is a non-profit organisation dedicated to the support and development of the practice of quality Case Management. Diversional Therapy Australia is committed to promoting, fostering and advancing the development of the profession of Diversional Therapy in Australia and internationally. Course requirements for membership admission Phone: (03) 9654 8287 Web: www.acwa.org.au info@acwa.org.au Phone: (07) 5530 8990 Web: www.cica.org.au info@cica.org.au Phone: (03) 9658 2399 Web: www.cmsa.org.au Web: http://www.diversionaltherapy.or g.au VPG CHC08 V4.1 August 2012 Page 42 of 43

GLOSSARY Code Title Unit Code Unit Title Nominal Hours Scope of Registration Nationally endorsed Training Package qualification code. Nationally endorsed Training Package qualification title. Nationally endorsed Training Package unit code. Nationally endorsed Training Package unit title. The anticipated hours of supervised learning or training deemed necessary to conduct training and assessment activities associated with the program of study. These hours are determined by the Victorian State Training Authority. Nominal hours may vary for a qualification depending on the units of competency selected. Scope of registration specifies the AQF qualifications and/or units of competency the training organisation is registered to issue and the industry training and/or assessment services it is registered to provide. VPG CHC08 V4.1 August 2012 Page 43 of 43