Realising the transformation programmes of major aeronautics players

AEROLINE Realising the transformation programmes of major aeronautics players

Aeronautics, a changing market The aeronautics market must transform in order to respond to the challenges posed by the growth in traveller traffic, the number of competitors and the development of services. In order to improve performance and competitive ability, players within the aeronautics industry must optimise their processes and information systems and continually innovate. OPTIMISE A necessity within a demanding global economic context Sopra, a major European consulting, IT services and software development company, helps its customers successfully transform their businesses and information systems. By combining added value and innovation in its solutions, as well as industrial quality and performance in its services, Sopra is the partner of choice for large-scale organisations that want to get the most out of information technology in order to enhance their development and competitive edge. + 16,000 employees 80 sites in Europe and throughout the world + 1,349 M of revenue in 2013 Against a backdrop of fierce global economic competition, airline companies and the states in which they operate need their aircraft fleets to be safer, more economical and more operable at a lower cost of ownership. At the same time, these aircraft must have the latest onboard technology for passengers and pilots alike. As such it is vital for players in the aeronautics industry to optimise processes and information systems. TRANSFORM A vital step to move into the services territory Essentially pure players in production, the manufacturers in the aeronautical sector need to move into the services territory: customer relations, MRO (Maintenance, Repair and Overhaul) and training. A complete transformation is called for: redeployment of investment, major reorganisation as well as a change in corporate mentality. Developing service excellence is a defence reflex that can create opportunities to win over clients. INNOVATE A key challenge in light of new competition Less affected by the economic crisis, emerging countries (i.e. Asia and Latin America) have arrived on the scene, backed by strong economies and dynamic demography. They are naturally swelling the demand for air transport which is expected to grow twice as quickly as the world average by 2020. They stand to become new challengers to the aircraft manufacturers in Europe and North America. With the transfer of technology in exchange for sales contracts, they have become today s clients but tomorrow s competitors. Traditional players have only one option: to stay well ahead of them by innovating. 2 AEROLINE - Realising the transformation programmes of major aeronautics players AEROLINE - Realising the transformation programmes of major aeronautics players 3

Sopra delivers long-term support to the major world aerospace corporations throughout their digital transformation Increasing production capacities, improving the supply chain, reducing operating costs, designing and proposing high added-value services to stand out from competitors: these are the major challenges faced by players in the aeronautical industry. Now, more than ever, Sopra is working alongside them to take up these challenges. CONSULTING A multi-dimensional approach Sopra consultants are involved in the formalisation of strategies, as well as in the design and implementation of major transformation projects for clients in France and internationally. Their consulting approach is to simultaneously understand business, technological, financial and cultural issues while continuously seeking innovative solutions that take advantage of the digital revolution. SUCCESS STORY #1 Sopra has helped a major player in aircraft onboard electrical power to improve operating efficiency and optimise the planning and performance of its manufacturing systems (PDM, quality, production). The challenges were met with the implementation of quick wins and a long-term roadmap to address the strategic issues at stake. SUCCESS STORY #2 Sopra has undertaken consulting assignments for a leading constructor, which include Supplier Mapping, On Time Delivery and dashboard performance giving it real-time performance indicators to improve supply chain efficiency. 4 AEROLINE - Realising the transformation programmes of major aeronautics players AEROLINE - Realising the transformation programmes of major aeronautics players 5

BUILD Constructing information systems to meet business needs The restructuring of information systems addresses a need for radical transformation in response to extensive challenges faced by business lines: integrating a major acquisition, standardising processes and related processing cycles, completely overhauling core business processes or modifying the added-value chain. Sopra guides its clients in the definition and implementation of solutions for business lines, without any interruption in service. SUCCESS STORY #1 In order to standardise, pool resources, rationalise and accelerate the generation of its financial reports, the Management Control Division of one of the global leaders in aeronautical propulsion selected Sopra to design and implement its new decision support information systems on the new BI4 In-Memory (HANA) SAP platform. More globally, Sopra assists this industry leader in the transformation of its information system working alongside project management and the Information Systems Division (major programs). SUCCESS STORY #2 With a view to retaining its technological leadership and anticipating future upgrades, Airbus Helicopters selected Sopra to migrate its SAP 4.6 system to ECC 6.0. The quality of management (maximum responsiveness and flexibility) and high involvement of Eurocopter and Sopra teams made this complex migration operation a success. RUN Optimising existing applications Continuous improvement in existing applications is measured with reference to the progress in the application services provided to business lines and the often considerable cost reduction associated with these services. Sopra meets these challenges through the industrialisation of application maintenance, a practice which drives improvements in both the scope and depth of support provided. Another area for improvement is the rationalisation of functions, applications and technologies within the existing application pool in order to reduce maintenance costs. SUCCESS STORY #1 An important global equipment manufacturer asked Sopra to handle the industrialisation of the maintenance of its applications for the SAP, Business Intelligence and Collaborative (SharePoint) business units by setting up service centres, on the basis of a complex delivery model: multicompany, multi-business line, multi-geography and multi-platform. Objectives: to allow the equipment manufacturer s teams to concentrate on supporting business requirements with an internationalisation problem, to optimise processes and operating costs for the run phases, while at the same time improving quality of service. Bernard JEFFROY Airbus Helicopters 6 AEROLINE - Realising the transformation programmes of major aeronautics players AEROLINE - Realising the transformation programmes of major aeronautics players 7

CRITICAL SYSTEMS Satisfying operational requirements Scientific, Technical, Industrial and On-board Engineering involves complex, critical systems. The related development work is subject to stringent constraints on reliability, availability, safety and performance, calling not only for complete expertise in the technologies and processes implemented, but also in the client s core business. Thanks to its innovation capability, Sopra s expertise comes into play from the upstream phases of projects until the products become operational. SUCCESS STORY #1 Since 2002, Sopra has been the supplier of a series of simulation models used for the development of aircraft or for the training of pilots to a leading simulator constructor. The models produced enable the behaviour of single or multiple systems to be emulated. Sopra s participation in corollary research illustrates its maturity in this field. SUCCESS STORY #2 A leading systems manufacturer piloted a redesign project for a family of single corridor aircraft in the context of a global optimisation programme. Sopra was entrusted with the complete redesign of the basic software and applications for three flight control computers. CUSTOMER SERVICE Diversifying sources of revenue Customer Service combines all of the services offered by a constructor, OEM, companies, etc. to its clients. Sopra, a leader within this market (business & IT), contributes significantly to the deployment of MRO solutions and the development of Health Monitoring products and exchange platforms (e-service portal, e-commerce portal, VIP Model ) enabling leaders within the aeronautical industry to set themselves apart from the competition through the optimisation of increasingly reliable Flight Hour Services (FHS) or Power-by-the-Hour (PBH) models. The focus is two-fold: improving the availability of aircraft and reducing maintenance costs. SUCCESS STORY #1 An avionics systems specialist embarked upon a vast project to overhaul its organisation and processes by combining all the stock in its various units into one more flexible, more responsive stock control system. Sopra met the objectives within 16 months, with improvement in the level of client satisfaction (better ranking) and the optimisation of stocks while, at the same time, supporting deployment in France, the United States, Singapore and China. SUCCESS STORY #2 With an increasingly wideranging customer base and a view to increasing the quality of services, Aircelle has decided to provide its services via a website, by providing its customers with an e-services portal. This portal has received very positive feedback from our clients. The factors to success? Strict methodology, a high quality of communication between the Sopra and Aircelle teams, fulfilment of safety requirements and a good knowledge of our SAP system.it is therefore with good reason that Aircelle has awarded Sopra a Customer Satisfaction Award for the success of this innovative project, completed in a timely manner and with a very positive attitude. François TAREL Executive Vice President of Aircelle Safran Group GLOBAL DELIVERY NETWORK Guaranteeing flexible production To rationalise its production, Sopra has set up AEROLINE service centres in France, Germany, Spain, the United Kingdom and India. These service centres meet response and cost requirements and, at the same time, satisfy safety obligations. This industrialisation allows for extensive flexibility in adapting to required changes in load plans, cost reduction and improving the quality of service to the satisfaction of business lines. SUCCESS STORY #1 Sopra constructed the IS Core Model to harmonise business processes for a world leader in high-tech products. To satisfy cost requirements whilst maintaining a high level of quality and supporting extensive deployment (7 countries, 5,000 users), Sopra developed a multi-site delivery model. This highly innovative programme enabled the gradual transfer of the greater part of the technical and functional activities over to India to be accomplished within 5 years, while retaining highly skilled local staff working in close proximity to clients in France and the United Kingdom. SUCCESS STORY #2 For Airbus Group, Sopra provided a fully managed service to develop and support a system to maintain all of the technical documentation relating to aircraft and spare parts. Sopra continues to provide a full maintenance service and operational support to airlines as part of this service. Sopra, Airbus sole point of contact, manages more than 300 people in France, Germany and India. We have reached such a level of quality that, whether the development is carried out in Toulouse or Noïda, the difference is imperceptible. Airbus Group 8 AEROLINE - Realising the transformation programmes of major aeronautics players AEROLINE - Realising the transformation programmes of major aeronautics players 9

Innovating to improve performance and competitive edge A secure version of cloud computing, operational big data (monitoring services, data processing and in-flight testing), operational, efficient mobility for greater agility, integrated social and collaborative networks, augmented reality, NFC (Near Field Communications) all of these new uses of technology offer tremendous opportunities for companies to transform their operations. The field of aeronautics is a particularly fertile one in terms of innovation: safety, fuel consumption, new business models, industrial and service activity within one extended company. In order to devise and develop the solutions of the future, Sopra strives to support its customers with these new challenges by always keeping successful integration into existing application pools uppermost in its mind. Maintenance simulators For example, aeronautical maintenance simulator projects are a good illustration of how innovation can serve performance. These simulators are available on laptops and are very popular with airlines. Sopra is a partner of aerospace players for the production of these simulators thanks to its professional expertise in industrial and onboard technical engineering systems in all areas of aircraft simulation. Big Data: data analysis for Airbus flights Test equipment is becoming more and more sophisticated and generates an increasing quantity of data during test flights. For example, the test flights of the Airbus A350 generate 2 Tb (terabytes) per day! For this reason Airbus chose to implement an Oracle Big Data Appliance in order to process all of this data. Sopra collaborated in defining the Big Data architecture (implementation of a POC to demonstrate the performance of the chosen solution) and is responsible for the associated developments. A Microsoft Sopra AEROLINE customer pathway In order to illustrate the application of new technologies in the areas of Customer Management, Fleet Maintenance, Facility Management, the Manufacturing Engineering System and Digital Factory, Sopra and Microsoft have created a customer pathway dedicated to the aeronautics sector. Through various business scenarios, it includes the application of new Microsoft technologies relating to the cloud, mobility and big data as well as those of innovative partners who are members of the SME pact. SOPRA BENEFITS An AEROLINE business dedicated to aeronautics and space transport professions, in particular providing support to the Airbus Group, Safran, Thales and Dassault Aviation. A global transformation approach: Our consulting and technological services business lines contribute to creating a continuous value-added chain. Their complementary nature gives rise to a global transformation approach, which enable us to respond to both business and technological requirements. The Aeroline Engineering Services alliance, formed by Sopra and CS Communication, enables us to improve and strengthen the overall performance provided to our clients via the development of existing industrial and commercial collaborations. DigiLab: Within our innovation laboratory, we simulate the new uses of digital technology in real-life conditions. We can generate original, appropriate solutions that are co-designed with our customers. An industrial partnership driven in the long-term by a strong sense of engagement, the taking of controlled risks and an entrepreneurial spirit. 10 AEROLINE - Realising the transformation programmes of major aeronautics players AEROLINE - Realising the transformation programmes of major aeronautics players 11

Sopra 9 bis, rue de Presbourg 75 116 Paris Tél. +33 (0)1 40 67 29 29 www.sopra.com R.C. PARIS 493 291 108 - Photos Credits: Corbis, Airbus Group - photo by e m company/h.goussé, A. Pecchi, Master Image Programmes Thales Alenia Space