Committed to delivering outstanding services

Transcription

1 Committed to delivering outstanding services

2 A wide range of customer support and Thales provides an innovative and global range of support and services for avionics in the civil aerospace market. As an Original Equipment Manufacturer, Thales has extensive and recognized expertise for providing avionics services on every type of aircraft - from large airliners to business jets and helicopters. Thales offers flexible services tailored to thousands of customers. Equipment selection New aircraft configuration, Selectable & optional equipment, Retrofit and Supplemental Type Certificate (STC) services. Spares distribution New and certified used Line Replaceable Units (LRU), Shop Replaceable Units (SRU) and Piece Parts distribution. Maintenance services Test, repair and overhaul, Flat rate or Repair-By- The-Hour (RBTH) program with guaranteed Shop Processing Time (SPT), Extended warranty.

3 services for civil avionics Partnering with other OEMs to offer one-stop shopping OEMServices is a joint venture created by four major OEMs (Thales, Diehl Aerospace, Liebherr and Zodiac Aerospace) to extend logistics and inventory management competencies as a true services integrator. The JV provides the airlines with a single point-of-contact for component availability services, component support and logistics services. OEMServices has developed an extended partnership platform, incorporating more than 15 OEM Partners and Shareholders, making OEMServices a major player in Airlines services. Asset management services Component availability LRU leasing and standard exchanges, access to spares pool, component management service, with Avionics-By-The-Hour packages, which can be extended to non-thales parts. Data and software management Aeronautical database update service with worldwide database coverage as needed to support your aircraft operations. Training services Avionics systems and equipment training courses dedicated to aircraft and helicopter operators. TopWings : a global Electronic Flight Bag solution A one-stop shopping solution designed for all your fleet based on EFB hardware, with customized applications, synchronized with your IT system.

4 State-of-the-art capabilities One of Thales s key objectives is to guarantee customer satisfaction by delivering a focused and dedicated competitive service. Customer satisfaction minded One of Thales s key objectives is to guarantee customer satisfaction by delivering dedicated, competitive and flexible services to support your day-to-day operations. In addition, Thales s continuous improvement program is driving progress across the organization through enhanced quality, improved delivery lead-times and increased operational efficiency. Civil Aviation Agreements: Part 145 : EASA FAA TCCA CAAC Part 21 : EASA Customer-centric organisation with Maintenance Operations Centres (MOC) Thales MOCs are based on a collaborative work environment capable of rapidly addressing repair TAT, logistics and customer satisfaction issues. Thales MOCs are deployed in France, Seattle and Singapore Customer Support Centres. Streamlined logistical processes SCOPE (Support to Customers with Optimized Performances and Efficiency) is an example of Thales s lean approach by grouping together and harmonizing all logistics and administrative repair and shipping processes with the objective to optimize performance and efficiency. Customer OnLine: to stay connected The Customer OnLine web portal offers 24/7 direct access to ASW. It provides upto-date information and useful customized e-services (Technical Publications, Repair Order Status, Purchase Order, ) to facilitate your day-to-day activity.

5 Vision statement To be recognized by our customers as a preferred business partner through excellence in products, customer support and innovative services. Deliver profitable growth by building on the strengths and competencies of our people and our global ASW network. Serving all civil market segments Key Figures: 1,100 professionals dedicated to customer support 53,000 items of equipment delivered annually 42,000 annual repairs 2,000 aircraft under Power By The Hour agreement Worldwide presence: 3 hubs, 6 repair centres, 25 support centres Single point of contact available 24/7

6 Around the world and through a well-established network of Service Centres, Thales provides you with local points of contact available 24 hours a day, 365 days a year. Seattle Minneapolis San Francisco Memphis Irvine Phoenix Montreal Toronto EDISON Charlotte Miami London Hamburg Toulouse Chatellerault FRANCE Milan Delhi Beijing Dubai SINGAPORE Sydney HUB (Including repairing centers) Repair Center Support Center Thales Avionics Inc nd Place Suite 100 SEATTLE, WA USA Tel: +1 (206) Fax: +1 (206) Thales Avionics 105, avenue du Général Eisenhower BP Toulouse Cedex 1 FRANCE Tel: +33 (0) Thales Avionics Inc Park Avenue EDISON, NJ USA Tel: +1 (732) Fax: +1 (732) France Customer Support Center Rue Marcel Dassault BP CHATELLERAUT Cedex FRANCE Tel: +33 (0) Fax: +33 (0) Thales Aerospace Asia Pte Ltd. 21 Changi North Rise SINGAPORE Tel: Fax: Thales Aerospace Beijing Co Ltd. Beijing Casanuova Center No.27 Tianzhu Road, Area A Tianzhu Airport Industrial Zone Shunyi Beijing PEOPLE S REPUBLIC OF CHINA Tel: +86 (10) Fax: +86 (10) AOG AMERICAS Tel.: +1 (732) Fax: +1 (732) AOG EUROPE, MIDDLE EAST & AFRICA Tel.: +33 (0) Fax: +33 (0) AOG ASIA-PACIFIC Tel.: +33 (0) Fax: +33 (0) COMMERCIAL AND TECHNICAL HOTLINE : TEL: +(33) marketing.asw@fr.thalesgroup.com Thales This document and any data included are the property of Thales. They cannot be reproduced, disclosed or used without the company's prior written approval Ref.: Avionics Services Worldwide 04/2011 Photos: THALES - Photopointcom - A. Fargnier - A. Frespuech - M. Guerra - P. Loubet - IStockPhoto. Thales also thanks the employees who took part in the photo features. Thales has decided to print on eco-friendly papers its fibers come from forests that are managed sustainably from an environmental, social and economic point of view. Design and production: O Communication.