19-21 avenue Morane Saulnier 78140 Velizy-Villacoublay France Tel. : +33 (0)1 39 45 50 00 www.thalesgroup.com CUSTOMER INFORMATION LETTER N 34 Sales, Support and Services of products Dear Customer, On June 2001, you received a letter announcing the creation of the joint venture company, an L-3 Communications and Company. As part of this joint venture, Avionics becomes the exclusive sales agent of products to the Air transport market. Nevertheless, the support activities of these products will be held by both and Avionics. This letter aims to clarify the support responsibilities share in order to allow you to contact directly the right person for any purpose. All contacts could be found on our Web sites www.thalesgroup.com or www.acss.com. Yours faithfully, THALES Avionics Division (DAV) Avionics Services Worldwide Page: 1 of 9
1. Effectivity The products concerned by this letter are: Part Number Description 7517900-xxxxx 4066010-xxx 7517800-xxxxx 4061400-xxxx 4067241-xxx 4052190-xxx 7514081-xxx 7514060-xxx 4067487-xxx 9000000-xxxxx 9003500-xxxxx 9005000-xxxxx 9006000-xxxxx 9008000-xxxxx TCAS-2000 (RT-95x) TCAS II Mode S (ATDL) Mode S VSI/Traffic Resolution Display ATC TCAS Control Panel Directional Antenna Directional Antenna Pressure Transducer to Convert to Arinc 429 Signs T2CAS TCAS3000 SP T3CAS Transponder NXT600 ADS-B Out DO260B Transponder NXT800 ADS-B Out DO260B Note: The VSI-TCAS Indicator (P/N 457400-xxxxx) and ATC-TCAS-II Control Panel (C12402-xxxx or C12404-xxxx) will be still supported by THALES AVIONICS as usual. Page: 2
2. Responsibilities For these products, each company will be responsible as followed: Activity Responsibility IP Orders Routine LRU Spares Orders Test benches Sales SRU Sales Piece Parts Sales LRU Repairs/modifications SRU Repairs/modifications Retrofit Administration AOG service In House Warranty Claims Administration Technical Publications administration Training administration Technical Support, BAAE or Page: 3
Appendix 1: Avionics and Worldwide Network - Sales & Services For IP Orders, Routine LRU Spares Orders, Retrofit Administration and In-House Warranty Claims Administration: For America: THALES AVIONICS INC. 140 CENTENNIAL AVENUE PISCATAWAY, NEW JERSEY 08854 USA Phone: +1 732 242 6300 For Europe, Africa and Middle East: THALES, AVIONICS DIVISION 105, AVENUE DU GENERAL EISENHOWER B.P. 63647 31036 TOULOUSE CEDEX1 FRANCE Phone: +33 5 61 19 65 00 For Asia: THALES SOLUTIONS ASIA PTE LTD 21, CHANGI NORTH RISE SINGAPORE 498788 SINGAPORE Phone: +65 6424 7100 Fax: +65 6424 7101 Page: 4
For Test Benches Sales, SRU Sales, Parts Sales, LRU Repairs/modifications and SRU Repairs/modifications: For America: - AVIATION COMMUNICATION & SURVEILLANCE SYSTEMS, LLC An L3-Communications & Company SERVICE CENTER 19810 North 7 th AVENUE PHOENIX, ARIZONA 85027-4741 USA Phone: +1 623 445 7030 Fax: +1 623 445 7002 Repair Capabilities: TCAS Computers: TCAS II: 4066010-xxx, TCAS2000: 7517900-xxxxx Surveillance Processor - TCAS3000 SP: 9003500-xxxxx T²CAS Computers: 9000000-xxxxx T³CAS Computers: 9005000-xxxxx Mode S Transponders: 4061400-xxxx, 7517800-xxxxx TCAS Directional Antennas: 7514060-xxx, 7514081-xxx VSI/TRA Display: 4067241-xxx ATC TCAS Control Panel: 4052190-xxx Pressure Tranducer Module: 4067487-xxx NXT600 & 800 Transponders : 9006000-XXXX, 9008000-XXXX Certificates: FAA Certificate FAA Operations Specs EASA Certificate FAA/EASA Capabilities CAAC Capabilities CAAC Certificate ARSA Certificate CAAC Limitations Certificate AS9100 Certificate Page: 5
For Europe, Africa and Middle East: BRITISH AIRWAYS AVIONIC ENGINEERING (Agreed Repair Station) ELY MEADOW TALBOT GREEN PONTYCLUN SOUTH WALES CF72 8XL, CARDIFF - UK Phone: +44 1443 234 554 Fax: +44 1443 234 946 Repair Capabilities: TCAS Computers: TCAS II: 4066010-xxx, TCAS2000: 7517900-xxxxx Mode S Transponders: 4061400-xxxx, 7517800-xxxxx VSI/TRA Display: 4067241-xxx Note: The T3CAS to be repaired shall be shipped directly to Phoenix Repair Center. For Asia: THALES SOLUTIONS ASIA PTE LTD 21, CHANGI NORTH RISE SINGAPORE 498788 SINGAPORE Phone: +65 6424 7100 Fax: +65 6424 7101 email: ROQ@asia.thalesgroup.com Repair Capabilities: TCAS Computers: TCAS II: 4066010-xxx, TCAS2000: 7517900-xxxxx T²CAS Computers: 9000000-xxxxx Mode S Transponders: 4061400-xxxx, 7517800-xxxxx (except 7517800-12401) Note: The T3CAS to be repaired shall be shipped directly to Phoenix Repair Center. Page: 6
Appendix 2: Avionics and Worldwide Network - Support & Services For Technical Publications administration and Training administration: AVIATION COMMUNICATION & SURVEILLANCE SYSTEMS, LLC An L3-Communications & Company 19810 N 7 th Avenue PHOENIX, ARIZONA 85027-4741 USA Phone: +1 623 445 7000 Fax: +1 623 445 7001 Page: 7
For Technical Support: For America: THALES AVIONICS INC. 140 CENTENNIAL AVENUE PISCATAWAY, NEW JERSEY 08854 USA Phone: +1 732 242 6300 For Europe, Africa and Middle East: THALES, AVIONICS DIVISION 105, AVENUE DU GENERAL EISENHOWER B.P. 63647 31036 TOULOUSE CEDEX1 FRANCE Phone: +33 5 61 19 65 00 For Asia: THALES SOLUTIONS ASIA PTE LTD 21, CHANGI NORTH RISE SINGAPORE 498788 SINGAPORE Phone: +65 6424 7100 Fax: +65 6424 7101 Page: 8
For AOG Services: For America: OEM Services C/O 140 CENTENNIAL AVENUE PISCATAWAY, NEW JERSEY 08854 USA Phone: +1 732 242 6300 email: aog.us@oemservices.aero For Europe, Africa and Middle East: OEM Services C/O 86 Route de Roissy 93290 TREMBLAY - FRANCE Phone: +33 1 72 02 23 23 Fax: +33 1 49 75 45 74 email: aog@oemservices.aero For Asia: OEM Services C/O Solutions Asia Pte Ltd 28, CHANGI NORTH RISE SINGAPORE 498755 SINGAPORE Phone: +65 6542 2055 Fax: +65 6542 3055 email: aog.asia@oemservices.aero Page: 9