moog Integrated Support Solutions
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1 moog Integrated Support Solutions
2 About Moog moog Moog is a global designer, manufacturer and integrator of precision motion control products and systems. Over the past 60 years, we have developed a reputation for delivering innovative solutions for the most challenging motion control applications. As a result, we have become a key supplier to the world s leading aerospace and defense manufacturers, and are positioned on virtually every platform in the marketplace supplying reliable mission critical products that are highly supportable and add significant value for our customers. A key element of our success has been our corporate culture, which embraces a strong customer focus, process and product innovation, solid work ethic and remarkable attention to purpose of our people. Through Moog s aftermarket services business, we have been providing the same highly responsive, customer-focused support to commercial and military operators around the world. With aircraft staying in service far beyond their intended life, Moog continually strives to develop enhanced repair processes and reliability improvements to keep products on wing longer, thereby increasing fleet availability and lowering lifecycle costs. In addition to providing world-class MRO services, we offer product modification and upgrades, reliability enhancements and technology insertion, obsolescence management, logistics services and public-private partnerships. Over the last decade, Moog has been extending its world-class product support to include both Moog and Non-Moog parts. Moog s dedicated team provides fast, flexible and responsive repair services for a variety of mechanical, hydraulic and electronic parts. We are continuously investing in the resources needed to extend the depth of our expertise, and this, coupled with our small business style, enables us to provide truly personalized service and a wide spectrum of superior quality products for our customers. 2
3 Products & Services Moog s Integrated Support Solutions team is dedicated to supporting aircraft, military ground vehicle and naval vessel end users with value added technology insertion, reliability improvements, logistics support solutions and obsolescence management. We provide solutions for systems, sub-systems and components including: Modifications and Upgrades Moog is constantly striving to improve the reliability and maintainability of fielded hardware based on real world customer experience. Modifications and upgrades can be performed at Moog s facilities or supplied in kits designed specifically for customer installations. Reliability Enhancements/Technology Insertion Aircraft worldwide are flying far beyond their intended design life. As a result, there is high demand for new technologies and reliability improvements to offset the escalating costs of maintaining these aging systems. Moog s highly skilled engineers can apply state of the art technology into aging aircraft systems, resulting in increased reliability, lower operating costs and extended useful life. Obsolescence Management Many legacy aircraft platforms have obsolescence issues with parts or suppliers that are no longer in business. Moog engineers have the talent and expertise to solve obsolescence issues and are backed by quick reaction machine shops to get the hardware from drawing to production in time to meet your schedule. Repair and Overhaul Support Moog can provide cost effective alternatives to challenging repair and overhaul issues. Support covers all Moog legacy hardware as well as non-moog products. Logistics Support Moog offers total logistics support and value-added services for military and commercial operators worldwide. Moog s logistic support services exceed aerospace standards, with a guarantee of total customer satisfaction and world-class quality in all of our products. Advanced Surface Repair Moog has been developing and qualifying an advanced surface repair process that allows difficult to repair parts to be salvaged instead of scrapped. This process is ideal for restoring corroded or worn aerospace parts and can even be used to repair original part manufacturing defects. We have the technical experts on-staff to develop and qualify specific repairs and both the facilities and certified operators to implement them. 3
4 Related Experience Reverse Engineering of Flight Control Actuator Ballscrews Challenge: A supplier of critical aerospace ballscrews was consistently late on deliveries and continually increasing prices. Solution: Moog ISS reverse engineered the ballscrews, developed required technical data and conducted required qualification tests. n 14 different ballscrew part numbers (sizes). 28 units per shipset. n 3 families small, medium and large Customer Benefit: Now able to procure Moog designed ballscrews at a significant savings over previous suppliers pricing and reduce lead time to meet enduser schedules. Ballscrew Assembly Reliability Upgrade to Missile Launcher System Challenge: The missile launcher system was experiencing premature wear out due to operation in desert environments. Additional wear resulted from launcher design changes that increased the loads placed on the bearings. Solution: Moog ISS redesigned the system to increase the number of support bearings from 2 to 3 and improved the environmental survivability of the damper while maintaining the original performance specifications. Customer Benefit: Improved life under increased loads and harsh environments. Redesigned Damper 4
5 3rd Party MRO Services for Flight Critical Hardware Customer was not satisfied with the original OEM s turn-around times or prices for overhaul of complex servoactuators. Solution: Moog ISS won contracts to overhaul the entire suite of primary flight control servoactuators (9 basic hardware configurations / 23 unique assembly numbers) Customer Benefit: Met customer requirement to have overhaul facility operational within 150 days of contract award. Established supply chain for component parts to meet delivery schedules. Dramatically improved availability of overhauled hardware for customer. Primary Flight Control Actuator Advanced Surface Restoration for Aerospace Magnesium Castings Challenge: Corrosion caused severe surface pitting on the magnesium tail rotor casting. Normally these castings would be scrapped. Solution: Moog repaired the magnesium surface using a Cold Spray aluminum alloy. Customer Benefit: Repairing this part with Cold Spray ensured that the coating is more corrosion and wear resistant. The customer saved a significant amount of lead time and the potential cost savings can be in excess of 70% of a replacement part. Corroded Tail Rotor Housing Cold Spray Aluminum Repaired Tail Rotor Housing 5
6 Facilities Integrated Support Solutions East Aurora Operations (Headquarters) Seneca Street at Jamison Road East Aurora, New York Tel: CAGE: SITA: NYCMOXD FAA: ND1R344K EASA: CAAC: F Technical Services Logistics Services Milwaukee Operations W136 N5283 Campbell Drive Menomonee Falls, WI Tel: Torrance Operations Western Avenue Torrance, California Tel: CAGE: 0ZWK8 FAA: ND13344K EASA:
7 Mid-America Aviation Grand Forks Operations (Satellite Office) th Street NE Grand Forks, ND Cage: 0UES3 FAA: VMDR806L EASA: Mid-America Aviation West Fargo Operations 159 8th Avenue NW West Fargo, ND Tel: Fax: CAGE: 0UES3 FAA: VMDR806L EASA: rd Party MRO Services Mid-America Aviation Webster Operations (Satellite Office) 22 Town Forest Road Webster, MA Cage: 0UES3 FAA: VMDR806L EASA: West Falls Operations 31 Ellicott Road West Falls, NY CAGE:
8 Moog Worldwide Argentina Finland Italy Norway Spain Australia France Japan Philippines Sweden Brazil Germany Lithuania Singapore Switzerland Canada India Luxembourg South Africa United Kingdom Costa Rica Ireland Netherlands South Korea United States For more information contact: Jeff Markel, Business Unit Director Phone: Regional Business Development: Mike Kizziah, North America Phone: Paul Blunden, Europe Phone: Hugues Pepratx, Middle East Phone: hpepratx@moog.com Troy Amundson, Asia Pacific Phone: tamundson@moog.com 2014 Moog Inc. All rights reserved
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