moog Integrated Support Solutions

Size: px
Start display at page:

Download "moog Integrated Support Solutions"

Transcription

1 moog Integrated Support Solutions

2 About Moog moog Moog is a global designer, manufacturer and integrator of precision motion control products and systems. Over the past 60 years, we have developed a reputation for delivering innovative solutions for the most challenging motion control applications. As a result, we have become a key supplier to the world s leading aerospace and defense manufacturers, and are positioned on virtually every platform in the marketplace supplying reliable mission critical products that are highly supportable and add significant value for our customers. A key element of our success has been our corporate culture, which embraces a strong customer focus, process and product innovation, solid work ethic and remarkable attention to purpose of our people. Through Moog s aftermarket services business, we have been providing the same highly responsive, customer-focused support to commercial and military operators around the world. With aircraft staying in service far beyond their intended life, Moog continually strives to develop enhanced repair processes and reliability improvements to keep products on wing longer, thereby increasing fleet availability and lowering lifecycle costs. In addition to providing world-class MRO services, we offer product modification and upgrades, reliability enhancements and technology insertion, obsolescence management, logistics services and public-private partnerships. Over the last decade, Moog has been extending its world-class product support to include both Moog and Non-Moog parts. Moog s dedicated team provides fast, flexible and responsive repair services for a variety of mechanical, hydraulic and electronic parts. We are continuously investing in the resources needed to extend the depth of our expertise, and this, coupled with our small business style, enables us to provide truly personalized service and a wide spectrum of superior quality products for our customers. 2

3 Products & Services Moog s Integrated Support Solutions team is dedicated to supporting aircraft, military ground vehicle and naval vessel end users with value added technology insertion, reliability improvements, logistics support solutions and obsolescence management. We provide solutions for systems, sub-systems and components including: Modifications and Upgrades Moog is constantly striving to improve the reliability and maintainability of fielded hardware based on real world customer experience. Modifications and upgrades can be performed at Moog s facilities or supplied in kits designed specifically for customer installations. Reliability Enhancements/Technology Insertion Aircraft worldwide are flying far beyond their intended design life. As a result, there is high demand for new technologies and reliability improvements to offset the escalating costs of maintaining these aging systems. Moog s highly skilled engineers can apply state of the art technology into aging aircraft systems, resulting in increased reliability, lower operating costs and extended useful life. Obsolescence Management Many legacy aircraft platforms have obsolescence issues with parts or suppliers that are no longer in business. Moog engineers have the talent and expertise to solve obsolescence issues and are backed by quick reaction machine shops to get the hardware from drawing to production in time to meet your schedule. Repair and Overhaul Support Moog can provide cost effective alternatives to challenging repair and overhaul issues. Support covers all Moog legacy hardware as well as non-moog products. Logistics Support Moog offers total logistics support and value-added services for military and commercial operators worldwide. Moog s logistic support services exceed aerospace standards, with a guarantee of total customer satisfaction and world-class quality in all of our products. Advanced Surface Repair Moog has been developing and qualifying an advanced surface repair process that allows difficult to repair parts to be salvaged instead of scrapped. This process is ideal for restoring corroded or worn aerospace parts and can even be used to repair original part manufacturing defects. We have the technical experts on-staff to develop and qualify specific repairs and both the facilities and certified operators to implement them. 3

4 Related Experience Reverse Engineering of Flight Control Actuator Ballscrews Challenge: A supplier of critical aerospace ballscrews was consistently late on deliveries and continually increasing prices. Solution: Moog ISS reverse engineered the ballscrews, developed required technical data and conducted required qualification tests. n 14 different ballscrew part numbers (sizes). 28 units per shipset. n 3 families small, medium and large Customer Benefit: Now able to procure Moog designed ballscrews at a significant savings over previous suppliers pricing and reduce lead time to meet enduser schedules. Ballscrew Assembly Reliability Upgrade to Missile Launcher System Challenge: The missile launcher system was experiencing premature wear out due to operation in desert environments. Additional wear resulted from launcher design changes that increased the loads placed on the bearings. Solution: Moog ISS redesigned the system to increase the number of support bearings from 2 to 3 and improved the environmental survivability of the damper while maintaining the original performance specifications. Customer Benefit: Improved life under increased loads and harsh environments. Redesigned Damper 4

5 3rd Party MRO Services for Flight Critical Hardware Customer was not satisfied with the original OEM s turn-around times or prices for overhaul of complex servoactuators. Solution: Moog ISS won contracts to overhaul the entire suite of primary flight control servoactuators (9 basic hardware configurations / 23 unique assembly numbers) Customer Benefit: Met customer requirement to have overhaul facility operational within 150 days of contract award. Established supply chain for component parts to meet delivery schedules. Dramatically improved availability of overhauled hardware for customer. Primary Flight Control Actuator Advanced Surface Restoration for Aerospace Magnesium Castings Challenge: Corrosion caused severe surface pitting on the magnesium tail rotor casting. Normally these castings would be scrapped. Solution: Moog repaired the magnesium surface using a Cold Spray aluminum alloy. Customer Benefit: Repairing this part with Cold Spray ensured that the coating is more corrosion and wear resistant. The customer saved a significant amount of lead time and the potential cost savings can be in excess of 70% of a replacement part. Corroded Tail Rotor Housing Cold Spray Aluminum Repaired Tail Rotor Housing 5

6 Facilities Integrated Support Solutions East Aurora Operations (Headquarters) Seneca Street at Jamison Road East Aurora, New York Tel: CAGE: SITA: NYCMOXD FAA: ND1R344K EASA: CAAC: F Technical Services Logistics Services Milwaukee Operations W136 N5283 Campbell Drive Menomonee Falls, WI Tel: Torrance Operations Western Avenue Torrance, California Tel: CAGE: 0ZWK8 FAA: ND13344K EASA:

7 Mid-America Aviation Grand Forks Operations (Satellite Office) th Street NE Grand Forks, ND Cage: 0UES3 FAA: VMDR806L EASA: Mid-America Aviation West Fargo Operations 159 8th Avenue NW West Fargo, ND Tel: Fax: CAGE: 0UES3 FAA: VMDR806L EASA: rd Party MRO Services Mid-America Aviation Webster Operations (Satellite Office) 22 Town Forest Road Webster, MA Cage: 0UES3 FAA: VMDR806L EASA: West Falls Operations 31 Ellicott Road West Falls, NY CAGE:

8 Moog Worldwide Argentina Finland Italy Norway Spain Australia France Japan Philippines Sweden Brazil Germany Lithuania Singapore Switzerland Canada India Luxembourg South Africa United Kingdom Costa Rica Ireland Netherlands South Korea United States For more information contact: Jeff Markel, Business Unit Director Phone: Regional Business Development: Mike Kizziah, North America Phone: Paul Blunden, Europe Phone: Hugues Pepratx, Middle East Phone: hpepratx@moog.com Troy Amundson, Asia Pacific Phone: tamundson@moog.com 2014 Moog Inc. All rights reserved

Advanced Surface Repair Capabilities

Advanced Surface Repair Capabilities m Advanced Surface Repair Capabilities 1 m Moog is a global designer, manufacturer and integrator of precision motion control products and systems. Over the past 60 years, we have developed a reputation

More information

DSV Air & Sea, Inc. Aerospace Sector. DSV Air & Sea, Inc. Aerospace

DSV Air & Sea, Inc. Aerospace Sector. DSV Air & Sea, Inc. Aerospace DSV Air & Sea, Inc. Aerospace Sector DSV Air & Sea, Inc. Aerospace Introduction to DSV DSV is a global supplier of transport and logistics services. We have offices in more than 70 countries and an international

More information

Sikorsky Aerospace Services A new world of support

Sikorsky Aerospace Services A new world of support Sikorsky Aerospace Services A new world of support Introducing Sikorsky Aerospace Services Rotary Wing. Fixed Wing. Complete fleet solutions. Any mission. One aviation service partner. Sikorsky Aerospace

More information

Capabilities Overview

Capabilities Overview SERVICES AND SOLUTIONS Capabilities Overview Asset Management and Optimization Engineering and Technical Services Education and Training Aftermarket Parts and Services Experience In Motion SERVICES AND

More information

Reducing Cycle Times and Work in Process Management Costs: Aerospace and Defense Industry

Reducing Cycle Times and Work in Process Management Costs: Aerospace and Defense Industry Reducing Cycle Times and Work in Process Management Costs: Aerospace and Defense Industry CYCLE TIMES AND COST CHALLENGES In Aerospace and Defense environments, the longer work stays in process, the longer

More information

Thomson Video Networks Contact Center Guide

Thomson Video Networks Contact Center Guide Thomson Video Networks Contact Center Guide THOMSON VIDEO NETWORKS 6, rue du clos courtel, 35510 CESSON-SEVIGNE France Tel +33 299 285 000 Fax : +33 299 285 001 www.thomson-networks.com THOMSON VIDEO NETWORKS

More information

WHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION

WHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION WHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION CONTENT DESIGNED AND DEVELOPED SPECIFICALLY FOR FIELD SERVICE... 3 FULLY INTEGRATED FIELD SERVICE FUNCTIONALITY...

More information

How To Get A New Phone System For Your Business

How To Get A New Phone System For Your Business Cisco Phone Systems Telemarketing Script Cold Call 1. Locate Contact: Name listed Owner General Manager / Office Manager Chief BDM (Business Decision Maker) Note: Avoid talking to IT since this is not

More information

THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION

THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION CUSTOMER SUCCESS STORY THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION EXECUTIVE SUMMARY CUSTOMER NAME Coleman Technologies INDUSTRY

More information

Avionics Services Worldwide. Thales solutions delivering value-added services

Avionics Services Worldwide. Thales solutions delivering value-added services w w w. t h a l e s g r o u p. c o m Avionics Services Worldwide Thales solutions delivering value-added services A wide range of customer suppor Thales provides an innovative and global range of support

More information

White paper. Four reasons why you need to consolidate your packages

White paper. Four reasons why you need to consolidate your packages White paper Four reasons why you need to consolidate your various ERP packages Four reasons why you need to consolidate your various ERP packages By Greg Romanello Senior Business Consultant IFS North

More information

CONTROL LOADING SOLUTIONS

CONTROL LOADING SOLUTIONS CONTROL LOADING SOLUTIONS A FULL RANGE OF CONTROL LOADING SOLUTIONS FOR FIXED AND ROTARY WING Rev 2, 0709 WHAT MOVES YOUR WORLD TAKE YOUR CONTROL LOADING SYSTEMS TO NEW HEIGHTS With a few decades of experience

More information

Foreign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund

Foreign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund Income INTECH Global Income Managed Volatility Fund Australia 0.0066 0.0375 Austria 0.0045 0.0014 Belgium 0.0461 0.0138 Bermuda 0.0000 0.0059 Canada 0.0919 0.0275 Cayman Islands 0.0000 0.0044 China 0.0000

More information

White paper. Why Aerospace and Defense Maintenance Needs

White paper. Why Aerospace and Defense Maintenance Needs White paper Why Aerospace and Defense Maintenance Needs Mobile MRO Content Forward position... 1 A case in point... 4 Conclusion... 5 About IFS... 6 Why Aerospace and Defense Maintenance Needs Mobile MRO

More information

IFS ApplIcAtIonS For ElEctronIc components xxxxxxxxxxxxx

IFS ApplIcAtIonS For ElEctronIc components xxxxxxxxxxxxx IFS Applications for ELECTRONIC COMPONENTS xxxxxxxxxxxxx OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business software on

More information

Canadian Aerospace Industry

Canadian Aerospace Industry 2015 Report The State of the Canadian Aerospace Industry 2015 Report Presented by 2015 Canadian State of Aerospace Features The Canadian Aerospace Industry Ecosystem Economic Impact Manufacturing Comparative

More information

Customer Support. Superior Service Solutions for Your Laser and Laser Accessories. Superior Reliability & Performance

Customer Support. Superior Service Solutions for Your Laser and Laser Accessories. Superior Reliability & Performance Customer Support Superior Service Solutions for Your Laser and Laser Accessories Superior Reliability & Performance Optimizing Service Support for our Customers. Increased up-time Focus on core business

More information

Keysight M9485A PXIe Multiport Vector Network Analyzer. Configuration Guide

Keysight M9485A PXIe Multiport Vector Network Analyzer. Configuration Guide Keysight M9485A PXIe Multiport Vector Network Analyzer Configuration Guide 02 Keysight M9485A PXIe Multiport Vector Network Analyzer - Configuration Guide Ordering Guide The following steps will guide

More information

Accuracy counts! SENSORS WITH ANALOG OUTPUT

Accuracy counts! SENSORS WITH ANALOG OUTPUT Accuracy counts! SENSORS WITH ANALOG OUTPUT OTHER APPLICATIONS: KEY ADVANTAGES: Distance measurement Positioning Profile detection Deformation monitoring Vibration monitoring Process monitoring Detection

More information

The value of accredited certification

The value of accredited certification Certified Once Accepted Everywhere The value of accredited certification Survey Report Published May 212 In 21/11, the IAF carried out a global survey to capture market feedback on the value of certification.

More information

Cisco Conference Connection

Cisco Conference Connection Data Sheet Cisco Conference Connection Cisco IP Communications a comprehensive system of powerful, enterprise-class solutions including IP telephony, unified communications, IP video/audio conferencing,

More information

Rethink Convention. CUSTOMER SUPPORT

Rethink Convention. CUSTOMER SUPPORT Rethink Convention. CUSTOMER SUPPORT A STUBBORN RESISTANCE TO THE STATUS QUO. IT DEFINES OUR AIRCRAFT. AND OUR SERVICE AS WELL. It s in our DNA: the notion that good is never good enough. That impossible

More information

You count on availability. We provide reliable solutions.

You count on availability. We provide reliable solutions. You count on availability. We provide reliable solutions. Your global partner for military aviation Customers around the globe are faced with challenges every day, including increased demands on fleet

More information

AACSB International Accreditation and Joint Programs

AACSB International Accreditation and Joint Programs AACSB International Accreditation and Joint Programs Lucienne Mochel Assistant Vice President for Accreditation Services The AACSB Mission To advance quality management education worldwide through accreditation

More information

Committed to delivering outstanding services

Committed to delivering outstanding services Committed to delivering outstanding services A wide range of customer support and Thales provides an innovative and global range of support and services for avionics in the civil aerospace market. As an

More information

White paper. Understanding Reverse Logistics in Field Service Management

White paper. Understanding Reverse Logistics in Field Service Management White paper Understanding Reverse Logistics in Field Service Management Content Reverse Logistics is Tricky... 1 Driving efficiency in repair processes... 3 Reverse logistics decision support... 4 Both

More information

Overview of FAA Bilateral Agreements

Overview of FAA Bilateral Agreements Overview of FAA Bilateral Agreements Presented to: Aviation Suppliers Association Conference By: Chris Carter, Manager, AIR International Office Date: June 16, 2014 Objective Discuss the challenges that

More information

Sikorsky Contractor Logistics Support Pioneering solutions for UH-72A Lakota life cycle management

Sikorsky Contractor Logistics Support Pioneering solutions for UH-72A Lakota life cycle management Sikorsky Contractor Logistics Support Pioneering solutions for UH-72A Lakota life cycle management Sikorsky supports it. Innovative, strong and committed, Sikorsky Worldwide Customer Service (WCS) leads

More information

Report on Government Information Requests

Report on Government Information Requests Report on Government Information July 1 - December 31, 2014 apple Apple takes our commitment to protecting your data very seriously and we work incredibly hard to deliver the most secure hardware, software

More information

Make the invisible visible! SENSORS WITH EXCELLENT BACKGROUND SUPPRESSION

Make the invisible visible! SENSORS WITH EXCELLENT BACKGROUND SUPPRESSION Make the invisible visible! SENSORS WITH EXCELLENT BACKGROUND SUPPRESSION photoelectric sensors Thanks to its vision for innovation and technological enhancement, Contrinex keeps on setting new standards

More information

OCTOBER 2010. Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology

OCTOBER 2010. Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology OCTOBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology SEPTEMBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol) Indexes Construction

More information

WHITE PAPER WHY ENTERPRISE RESOURCE PLANNING SOFTWARE IS YOUR BEST BUSINESS INTELLIGENCE TOOL

WHITE PAPER WHY ENTERPRISE RESOURCE PLANNING SOFTWARE IS YOUR BEST BUSINESS INTELLIGENCE TOOL WHITE PAPER WHY ENTERPRISE RESOURCE PLANNING SOFTWARE IS YOUR BEST BUSINESS INTELLIGENCE TOOL CONTENT WHY COMPANIES WANT BUSINESS INTELLIGENCE... 1 BUILT-IN MEANS BETTER ACCESSIBILITY... 2 CONCLUSION...

More information

CNE Progress Chart (CNE Certification Requirements and Test Numbers) (updated 18 October 2000)

CNE Progress Chart (CNE Certification Requirements and Test Numbers) (updated 18 October 2000) Novell Education CNE Progress Chart (CNE Certification Requirements and Test Numbers) (updated 18 October 2000) Prerequisite for all certifications In order to receive a Novell certification the candidate

More information

ATAC International Business Development Strategy 2012/2013

ATAC International Business Development Strategy 2012/2013 ATAC International Business Development Strategy 2012/2013 EXECUTIVE SUMMARY This is Phase 6 of the GOA supported ATAC International Business Development Strategy (IBD) outreach to the International aviation

More information

Reliable. Innovative. Accessible. Your life cycle support partner.

Reliable. Innovative. Accessible. Your life cycle support partner. Reliable. Innovative. Accessible. Your life cycle support partner. Our strategic focus on innovation and operational excellence combined with our long-standing experience with defence forces around the

More information

41 T Korea, Rep. 52.3. 42 T Netherlands 51.4. 43 T Japan 51.1. 44 E Bulgaria 51.1. 45 T Argentina 50.8. 46 T Czech Republic 50.4. 47 T Greece 50.

41 T Korea, Rep. 52.3. 42 T Netherlands 51.4. 43 T Japan 51.1. 44 E Bulgaria 51.1. 45 T Argentina 50.8. 46 T Czech Republic 50.4. 47 T Greece 50. Overall Results Climate Change Performance Index 2012 Table 1 Rank Country Score** Partial Score Tendency Trend Level Policy 1* Rank Country Score** Partial Score Tendency Trend Level Policy 21 - Egypt***

More information

White paper. Engineer to Order Manufacturing

White paper. Engineer to Order Manufacturing White paper Selecting ERP for Engineer to Order Manufacturing content Are you getting the real deal?... 3 Conclusion... 4 About IFS... 5 Selecting ERP for Engineer to Order Manufacturing By Peter Gross

More information

Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise

Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise DATA SHEET Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise Cisco ICM software has traditionally enabled companies to distribute inbound service volume to a variety of termination

More information

Career Capital 2014 Global Research Results

Career Capital 2014 Global Research Results Career Capital 2014 Global Research Results International Women s Day 2014 1 Research Objectives Accenture conducted its global research study, Career Capital for release on International Women s Day to

More information

E-Seminar. Financial Management Internet Business Solution Seminar

E-Seminar. Financial Management Internet Business Solution Seminar E-Seminar Financial Management Internet Business Solution Seminar Financial Management Internet Business Solution Seminar 3 Welcome 4 Objectives 5 Financial Management 6 Financial Management Defined 7

More information

Get the benefits of Norgren s unique range of Online services

Get the benefits of Norgren s unique range of Online services Get the benefits of Norgren s unique range of Online services Make your job easier and save time - everything you need to select, design and purchase Norgren pneumatics is in one convenient location, available

More information

The Art of Safe Landings

The Art of Safe Landings The Art of Safe Landings Reliable. From landing to take-off. Over 100 years of experience... In 1911, 21 year-old Anthony Fokker flew his home-built aircraft over the city of Haarlem. In 1919, one of the

More information

Customers have noticed that we are very responsive, meet our service level agreements, and are more cost conscious. MIKE ROBINSON

Customers have noticed that we are very responsive, meet our service level agreements, and are more cost conscious. MIKE ROBINSON AMDOCS CUSTOMER success story AMDOCS HELPS VIRGIN MEDIA IMPROVE WORKFLOW AND INCREASE EFFICIENCY BY MORE THAN 10% Customers have noticed that we are very responsive, meet our service level agreements,

More information

We decided that we would build IFS Applications on standards so our customers would not be locked into any particular technology. We still do.

We decided that we would build IFS Applications on standards so our customers would not be locked into any particular technology. We still do. IFS Applications for Shipbuilding 2 ifs shipbuilding OUR SOLUTION S DNA When we first set out to create IFS Applications over 25 years ago, our goal was to make the most usable business solution on the

More information

The face of consistent global performance

The face of consistent global performance Building safety & security global simplified accounts The face of consistent global performance Delivering enterprise-wide safety and security solutions. With more than 500 offices worldwide Johnson Controls

More information

E-Seminar. E-Commerce Internet Business Solution Seminar

E-Seminar. E-Commerce Internet Business Solution Seminar E-Seminar E-Commerce Internet Business Solution Seminar E-Commerce Internet Business Solution Seminar 3 Welcome 4 Objectives 5 The Internet Revolution 6 E-Commerce Defined 7 Types of E-Commerce 8 E-Commerce

More information

The Role of Banks in Global Mergers and Acquisitions by James R. Barth, Triphon Phumiwasana, and Keven Yost *

The Role of Banks in Global Mergers and Acquisitions by James R. Barth, Triphon Phumiwasana, and Keven Yost * The Role of Banks in Global Mergers and Acquisitions by James R. Barth, Triphon Phumiwasana, and Keven Yost * There has been substantial consolidation among firms in many industries in countries around

More information

CISCO METRO ETHERNET SERVICES AND SUPPORT

CISCO METRO ETHERNET SERVICES AND SUPPORT SERVICES OVERIVEW CISCO METRO ETHERNET SERVICES AND SUPPORT In the ever-changing communications market, incumbent service providers are looking for ways to grow revenue. One method is to deploy service

More information

Configuring DHCP for ShoreTel IP Phones

Configuring DHCP for ShoreTel IP Phones Configuring DHCP for ShoreTel IP Phones Network Requirements and Preparation 3 Configuring DHCP for ShoreTel IP Phones The ShoreTel server provides the latest application software and configuration information

More information

The big pay turnaround: Eurozone recovering, emerging markets falter in 2015

The big pay turnaround: Eurozone recovering, emerging markets falter in 2015 The big pay turnaround: Eurozone recovering, emerging markets falter in 2015 Global salary rises up compared to last year But workers in key emerging markets will experience real wage cuts Increase in

More information

ContiTerminal Press Conference

ContiTerminal Press Conference TOC Container Supply Chain Europe 2013 25 June 2013, Rotterdam Agenda Nikolai Setzer: Continental Customer in Focus Andreas Esser: Commercial Specialty Tires Strategy & Growth Michael Märtens: ContiTerminal

More information

White paper. Why ERP fails at

White paper. Why ERP fails at White paper Why ERP fails at Enterprise Project Management Content Study Results... 2 Risk, Cash Poorly Managed... 5 Conclusion... 6 About IFS... 8 Why ERP fails at Enterprise Project Management By Mike

More information

BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS

BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS AMDOCS CUSTOMER success story BELGIUM S LEADING MULTI-PLAY SERVICE PROVIDER IMPROVES THE CUSTOMER EXPERIENCE AND AGENT EFFICIENCY WITH AMDOCS Amdocs OPS is a very powerful and useful tool and has had a

More information

WORLD ROBOTICS 2006 EXECUTIVE SUMMARY

WORLD ROBOTICS 2006 EXECUTIVE SUMMARY 2005 World Robot Market Total world-wide sales: 126,700 units, up 30% on 2004 EXECUTIVE SUMMARY World total stock of operational industrial robots: 923,000 units, 9% greater than 2004 World market surged

More information

Cisco IT Data Center and Operations Control Center Tour

Cisco IT Data Center and Operations Control Center Tour Cisco IT Data Center and Operations Control Center Tour Inside the Build Room Page 1 of 8 5. Inside the Build Room Introduction Figure 1. Inside the Build Room Ian: The purpose of the Build room is for

More information

CISCO IP PHONE SERVICES SOFTWARE DEVELOPMENT KIT (SDK)

CISCO IP PHONE SERVICES SOFTWARE DEVELOPMENT KIT (SDK) DATA SHEET CISCO IP PHONE SERVICES SOFTWARE DEVELOPMENT KIT (SDK) Cisco Systems IP Phone Services bring the power of the World Wide Web to Cisco IP Phones. An integral part of a Cisco AVVID (Architecture

More information

Moog. Moog Controls Limited Company Profile:

Moog. Moog Controls Limited Company Profile: Controls Limited Company Profile: This document has been created to support requests for information from customers. It provides an overview of Controls Limited and contains information on the company;

More information

Oilfield Services Measurement Solutions

Oilfield Services Measurement Solutions Oilfield Services Measurement Solutions Superior flow and density measurement Best-in-class measurement How can I streamline my operations for efficiency without compromising environmental, safety and

More information

THE INTERNATIONAL FEDERATION OF PURCHASING AND SUPPLY MANAGEMENT. Your global network of procurement professionals

THE INTERNATIONAL FEDERATION OF PURCHASING AND SUPPLY MANAGEMENT. Your global network of procurement professionals THE INTERNATIONAL FEDERATION OF PURCHASING AND SUPPLY MANAGEMENT Your global network of procurement professionals A Global Network Do you want to reach a market of 250,000 procurement professionals internationally?

More information

Who We Are. Denis Thiery Chairman and Chief Executive Officer

Who We Are. Denis Thiery Chairman and Chief Executive Officer Who We Are Denis Thiery Chairman and Chief Executive Officer Founded in 1924, Neopost has grown to become a global leader in mailing solutions and a major player in digital communications and shipping

More information

GLOBAL DATA CENTER INVESTMENT 2013

GLOBAL DATA CENTER INVESTMENT 2013 2013 CENSUS REPORT: Global Data Center Investment 2013 GLOBAL DATA CENTER INVESTMENT 2013 2013 - Healthy Growth in Data Center Investment Globally Globally, the data center industry has continued to maintain

More information

Employer Perspectives on Social Networking: Global Key Findings

Employer Perspectives on Social Networking: Global Key Findings Employer Perspectives on Social Networking: Global Key Findings people technology A Manpower Survey Social Networking: Managing the Next Workplace Transformation A new generation, steeped in the rules

More information

2014 UXPA Salary Survey. November 2014

2014 UXPA Salary Survey. November 2014 2014 UXPA Salary Survey November 2014 Summary 1355 Total Responses from 58 Countries Salary Data converted to US Dollars Median Salary decreased 2% (in constant US Dollars) to $92,500 Median US Salary

More information

It looks like your regular telephone.

It looks like your regular telephone. It looks like your regular telephone. But it s a lot better. CISCO PHONE SYSTEM SOLUTIONS FOR SMALL AND MEDIUM BUSINESSES Between the increased productivity and administrative savings we ve experienced,

More information

WHITE PAPER TEN CRUCIAL CONSIDERATIONS FOR EVALUATING AND SELECTING FIELD SERVICE MANAGEMENT SOFTWARE

WHITE PAPER TEN CRUCIAL CONSIDERATIONS FOR EVALUATING AND SELECTING FIELD SERVICE MANAGEMENT SOFTWARE WHITE PAPER TEN CRUCIAL CONSIDERATIONS FOR EVALUATING AND SELECTING FIELD SERVICE MANAGEMENT SOFTWARE CONTENT SERVICE REQUEST CREATION EFFICIENCY AND ACCURACY... 1 COMPREHENSIVE CUSTOMER INFORMATION...

More information

Fujitsu World Tour 2015. Human Centric Innovation. The Future of the Datacenter. Ayman Abouseif VP Product Marketing. 0 Copyright 2015 FUJITSU

Fujitsu World Tour 2015. Human Centric Innovation. The Future of the Datacenter. Ayman Abouseif VP Product Marketing. 0 Copyright 2015 FUJITSU Fujitsu World Tour 2015 The Future of the Datacenter Ayman Abouseif VP Product Marketing Human Centric Innovation 0 Copyright 2015 FUJITSU A hyperconnected world 1 Copyright 2015 FUJITSU A new business

More information

The VAT & Invoicing Requirements Update March 2012

The VAT & Invoicing Requirements Update March 2012 The VAT & Invoicing Requirements Update March 2012 Indirect taxes are a massive potential expense. For buyers and sellers of goods and services, how invoices are prepared and processed can affect a company's

More information

Trends in Aviation & Impact on MROs. Khwaja M. (KM) Ali Director, Maintenance Economics

Trends in Aviation & Impact on MROs. Khwaja M. (KM) Ali Director, Maintenance Economics Trends in Aviation & Impact on MROs Khwaja M. (KM) Ali Director, Maintenance Economics 7 th Maintenance Cost Conference Singapore, October 19-21, 2011 Seven Trends Are Shaping The Long-Term Structure Of

More information

FedEx is the preferred and primary courier company for BP small package, parcel and express envelope (up to 150 lbs.) requirements worldwide.

FedEx is the preferred and primary courier company for BP small package, parcel and express envelope (up to 150 lbs.) requirements worldwide. FedEx is the preferred and primary courier company for BP small package, parcel and express envelope (up to 150 lbs.) requirements worldwide. Corporate Account To set up a corporate account or to update

More information

IBM Global Services. IBM Maintenance Services managed maintenance solution for Cisco products

IBM Global Services. IBM Maintenance Services managed maintenance solution for Cisco products IBM Maintenance Services managed maintenance solution for Cisco products agenda The challenges of business connection The IBM/Cisco strategic alliance Introducing IBM Maintenance Services managed maintenance

More information

Brochure More information from http://www.researchandmarkets.com/reports/1339929/

Brochure More information from http://www.researchandmarkets.com/reports/1339929/ Brochure More information from http://www.researchandmarkets.com/reports/1339929/ The 2011 World Forecasts of Machine Tools That Remove Material by Laser or Light, Photon, Ultrasonic, Electro-Discharge,

More information

CISCO SMALL AND MEDIUM BUSINESS CLASS VOICE SOLUTIONS: CISCO CALLMANAGER EXPRESS BUNDLES

CISCO SMALL AND MEDIUM BUSINESS CLASS VOICE SOLUTIONS: CISCO CALLMANAGER EXPRESS BUNDLES OVERVIEW CISCO SMALL AND MEDIUM BUSINESS CLASS VOICE SOLUTIONS: CISCO CALLMANAGER EXPRESS BUNDLES COMPANY PROFILE Cisco CallManager Express (CME) promotional bundles are appropriate for small businesses

More information

LAZIO AEROSPACE INTERNATIONAL TAKE OFF: COMPETENCE, EXCELLENCE, CREATIVITY. Company name: COMPANY PROFILE. Company details.

LAZIO AEROSPACE INTERNATIONAL TAKE OFF: COMPETENCE, EXCELLENCE, CREATIVITY. Company name: COMPANY PROFILE. Company details. LAZIO AEROSPACE INTERNATIONAL TAKE OFF: COMPETENCE, EXCELLENCE, CREATIVITY. Company name: COMPANY PROFILE Company details Address: Post code: Town: Country: Phone: Email: Date of foundation: Contact person:

More information

How many students study abroad and where do they go?

How many students study abroad and where do they go? From: Education at a Glance 2012 Highlights Access the complete publication at: http://dx.doi.org/10.1787/eag_highlights-2012-en How many students study abroad and where do they go? Please cite this chapter

More information

Desktop Virtualisation Solutions. Adapting to a new reality in client computing

Desktop Virtualisation Solutions. Adapting to a new reality in client computing Desktop Virtualisation Solutions Adapting to a new reality in client computing Adapting to a new reality Businesses today are increasingly realising not only the inevitability of consumer-owned, mobile

More information

How To Get The Ifs Cloud On Microsoft Azure 2.5 On A Microsoft Cloud On A Cloud On An Ios 2.4.5 (Cloud) On A Server On A Supermicrosoft Cloud (Cloud On A Mini

How To Get The Ifs Cloud On Microsoft Azure 2.5 On A Microsoft Cloud On A Cloud On An Ios 2.4.5 (Cloud) On A Server On A Supermicrosoft Cloud (Cloud On A Mini IFS CLOUD ON MICROSOFT AZURE YOU RE ALWAYS READY TO POUNCE 2 IFS CLOUD ON MICROSOFT AZURE IFS CLOUD ON MICROSOFT AZURE 3 MAKE YOUR MOVE POISED FOR ANY OPPORTUNITY CLOUD AS YOU WANT IT It s a busy and fast-moving

More information

Cisco CNS NetFlow Collection Engine Version 4.0

Cisco CNS NetFlow Collection Engine Version 4.0 Data Sheet Cisco CNS NetFlow Collection Engine Version 4.0 Cisco CNS is a suite of intelligence engines that work with device agents to create a programmable network. Cisco CNS extends the management plane

More information

AEROSPACE TEST SOFTWARE

AEROSPACE TEST SOFTWARE AEROSPACE TEST SOFTWARE FOR STATIC, DYNAMIC AND SYSTEM TESTS SET UP AND RUN TESTS FASTER WHILE PROTECTING THE TEST SPECIMEN WHAT MOVES YOUR WORLD AEROSPACE TEST SOFTWARE THAT MAKES THE DIFFERENCE Wherever

More information

White Paper. 10 Reasons to Choose Image-based Barcode Readers

White Paper. 10 Reasons to Choose Image-based Barcode Readers White Paper 10 Reasons to Choose Image-based Barcode Readers Introduction Image-based barcode readers are rapidly replacing laser scanners in a wide range of industries including food, beverage, consumer

More information

Global Dynamism Index (GDI) 2013 summary report. Model developed by the Economist Intelligence Unit (EIU)

Global Dynamism Index (GDI) 2013 summary report. Model developed by the Economist Intelligence Unit (EIU) Global Dynamism Index (GDI) 2013 summary report Model developed by the Economist Intelligence Unit (EIU) What is the Global Dynamism Index (GDI)? the GDI assesses the dynamism of 60 of the world's largest

More information

How does a venture capitalist appraise investment opportunities?

How does a venture capitalist appraise investment opportunities? 1 How does a venture capitalist appraise investment opportunities? Michael Queen - Finance Director, 3i Group plc A presentation to: 23 Pensions Convention 2 June 23 A How presentation does a venture to:

More information

Report on Government Information Requests

Report on Government Information Requests Report on Government Information Requests January - June, Apple takes our commitment to protecting your data very seriously and we work incredibly hard to deliver the most secure hardware, software and

More information

Inspired Partnership. Software Support Directed by You

Inspired Partnership. Software Support Directed by You Inspired Partnership Software Support Directed by You PARTNERSHIP YOUR GUARANTEE Investing in new test and measurement equipment in today s fast-moving, competitive world is serious business. In addition

More information

October 2007. Trust in Advertising. a global Nielsen

October 2007. Trust in Advertising. a global Nielsen October 2007 Trust in Advertising a global Nielsen consumer report Word-of-mouth the most powerful selling tool: Nielsen Survey Traditional Media Advertising Still More Credible Worldwide Than Ads on Search

More information

Cisco IOS Public-Key Infrastructure: Deployment Benefits and Features

Cisco IOS Public-Key Infrastructure: Deployment Benefits and Features Data Sheet Cisco IOS Public-Key Infrastructure: Deployment Benefits and Features Introduction to Public Key Infrastructure Public Key Infrastructure (PKI) offers a scalable method of securing networks,

More information

advantedge Services advantedge Microsoft Dynamics AX Services for ISVs, VARs and existing AX users Africa Asia-Pac Europe North America South America

advantedge Services advantedge Microsoft Dynamics AX Services for ISVs, VARs and existing AX users Africa Asia-Pac Europe North America South America advantedge Services SAGlobal advantedge Microsoft Dynamics AX Services for ISVs, VARs and existing AX users Africa Asia-Pac Europe North America South America About SAGlobal SAGlobal is the largest specialist

More information

No. 1 Choice for Europe s Leading Brands e-recruitment

No. 1 Choice for Europe s Leading Brands e-recruitment Recognised as a leader in e-recruitment software by: No. 1 Choice for Europe s Leading Brands e-recruitment StepStone is the world s leading provider of Total Talent Management solutions. Every day StepStone

More information

Building on +60 GW of experience. Track record as of 31 December 2013

Building on +60 GW of experience. Track record as of 31 December 2013 Building on +60 GW of experience Track record as of 31 December 2013 Can data and analysis make a difference on turbine performance? Proven technology. For Vestas, it is more than a saying it is something

More information

Israel s Aerospace Industry. Higher Faster Farther

Israel s Aerospace Industry. Higher Faster Farther Israel s Aerospace Industry Higher Faster Farther April 2013 Areas of Activity Civil/Commercial Aviation Space Applications Military & Defense Israel Aerospace Innovation Aviation Space UAV Gulfstream

More information

HP Technology Services HP NonStop Server Support

HP Technology Services HP NonStop Server Support Reference guide HP Technology Services HP NonStop Server Support HP Global NonStop Solution Center (GNSC) Table of contents Global NonStop Solution Center... 2 Product support for HP NonStop and Neoview

More information

AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS

AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS AMDOCS CUSTOMER success story AMDOCS BILLING SYSTEM TRANSFORMATION DELIVERS NEW TRIPLE-PLAY SERVICES TO KAZAKHTELCOM CUSTOMERS With Amdocs we re in far better position to respond to customer demand by

More information

Precision components from start to finish. Excellence. in performance-critical machining & fabrications

Precision components from start to finish. Excellence. in performance-critical machining & fabrications Precision components from start to finish Excellence in performance-critical machining & fabrications Leading precision machining technology... Fully integrated solutions Facilities and capabilities The

More information

The rise of the cross-border transaction. Grant Thornton International Business Report 2013

The rise of the cross-border transaction. Grant Thornton International Business Report 2013 The rise of the cross-border transaction Grant Thornton International Business Report 2013 Foreword MIKE HUGHES GLOBAL SERVICE LINE LEADER MERGERS & ACQUISITIONS GRANT THORNTON INTERNATIONAL LTD When reflecting

More information

AEROSPACE QUALITY MANAGEMENT SYSTEM - 9100

AEROSPACE QUALITY MANAGEMENT SYSTEM - 9100 AEROSPACE QUALITY MANAGEMENT SYSTEM - 9100 Dale K. Gordon Rolls-Royce Royce North America Past Chairman Americas Aerospace Quality Group April 11th, 2003 Edinburgh General Assembly 1 of 24 Aerospace Quality

More information

Cisco Smart Care Service

Cisco Smart Care Service Q. What is Cisco Smart Care Service? A. Cisco Smart Care Service is a collaborative, comprehensive network wide service that enables your partner to deliver proactive network monitoring, health checkups,

More information

Appendix 1: Full Country Rankings

Appendix 1: Full Country Rankings Appendix 1: Full Country Rankings Below please find the complete rankings of all 75 markets considered in the analysis. Rankings are broken into overall rankings and subsector rankings. Overall Renewable

More information

Product Lifecycle Management in the Aerospace Arena

Product Lifecycle Management in the Aerospace Arena Product Lifecycle Management in the Aerospace Arena Abstract The years 2014 and the first half of 2015 have witnessed new records being set in the Aerospace industry, as revenues and profit margins literally

More information

THE BUSINESS CASE FOR MANAGED SERVICES IN SMALL AND MEDIUM-SIZED BUSINESSES

THE BUSINESS CASE FOR MANAGED SERVICES IN SMALL AND MEDIUM-SIZED BUSINESSES WHITE PAPER THE BUSINESS CASE FOR MANAGED SERVICES IN SMALL AND MEDIUM-SIZED BUSINESSES IP-based managed services help businesses reap benefits by consistently reducing IT costs while increasing employee

More information

IOOF QuantPlus. International Equities Portfolio NZD. Quarterly update

IOOF QuantPlus. International Equities Portfolio NZD. Quarterly update IOOF QuantPlus NZD Quarterly update For the period ended 31 March 2016 Contents Overview 2 Portfolio at glance 3 Performance 4 Asset allocation 6 Overview At IOOF, we have been helping Australians secure

More information

CISCO CONTENT SWITCHING MODULE SOFTWARE VERSION 4.1(1) FOR THE CISCO CATALYST 6500 SERIES SWITCH AND CISCO 7600 SERIES ROUTER

CISCO CONTENT SWITCHING MODULE SOFTWARE VERSION 4.1(1) FOR THE CISCO CATALYST 6500 SERIES SWITCH AND CISCO 7600 SERIES ROUTER PRODUCT BULLETIN NO. 2438 CISCO CONTENT SWITCHING MODULE SOFTWARE VERSION 4.1(1) FOR THE CISCO CATALYST 6500 SERIES SWITCH AND CISCO 7600 SERIES ROUTER NEW FEATURES New features of the Cisco Content Switching

More information