SPIRIT AFTERMARKET: We re here for you

Transcription

1 The Spirit AeroSystems Magazine SPIRIT AFTERMARKET: We re here for you 2010 Aftermarket Edition

2 I N T H I S I S S U E : 2010 Aftermarket Edition SPIRIT AFTERMARKET: WE RE HERE FOR YOU OUR SOLUTIONS CAN KEEP YOU FLYING WHY SPIRIT IS YOUR BEST CHOICE SPARES: THE SPIRIT ADVANTAGE Grand opening celebration of Taikoo Spirit AeroSystems Composite Co., Ltd, in Jinjiang, China, November MOMENTUM

3 20 10 A F T E R M A R K E T E D I T I O N AOG SUPPORT: DOING WHAT IT TAKES GLOBAL MRO: WE VE GOT YOU COVERED HOW TO FIND US MOMENTUM THE SPIRIT AEROSYSTEMS MAGAZINE 2010 AFTERMARKET EDITION EDITOR: Lisa Conklin CONTRIBUTORS: Cathy Klusman Mark Boyle Carolyn Harms Mary Miller Bob Smith Spirit Creative Services Momentum is published quarterly for external readers as well as Spirit AeroSystems employees worldwide. The copyright for photographs and illustrations in Momentum is not always owned by Spirit AeroSystems. Please contact Spirit AeroSystems for more information. CONTACT: Momentum P.O. Box MC K12-14 Wichita, KS [email protected] To subscribe to the electronic version of Momentum, visit ON THE COVER: Spirit AeroSystems Aftermarket Customer Support provides services around the world, whether it s routine maintenance or an AOG situation Spirit AeroSystems, 2010 Spirit s newest repair station, in Jinjiang, China, opened in November It is a joint venture with Hong Kong Aircraft Engineering Company Ltd (HAECO) and its subsidiary Taikoo (Xiamen) Aircraft Engineering Co. Ltd (TAECO) and others. The facility was created to perform composite repairs and overhauls with a focus on engine nacelles and components for Boeing 737NG and 777 aircraft. Spirit now has three repair stations located to provide global services to airlines; the other two are in Wichita, Kansas USA, and in Prestwick, Scotland UK. spiritaero.com 3

4 Spirit Aftermarket: We re here for you Spirit AeroSystems became an independent company in June At the time, we had little experience in aftermarket services. Since then, we ve made good use of our time. In addition to an extensive parts catalog and global distribution system, we now have three FAA and EASA certified repair stations for worldwide MRO assistance, and we offer a full range of product support services including training and technical publications. Our objectives have always been to know our customers, cherish their trust, and provide not just fast response but also quality parts and service. Our long-term goal is to offer aftermarket support for everything Spirit builds and more. This special issue of Momentum magazine is intended as a resource for those customers who seek the best in products and services from a company they can trust. My team and I are here for you, and we look forward to serving you! Carolyn Harms Vice President/General Manager Aftermarket Customer Support Spirit AeroSystems 4 MOMENTUM

5 Our solutions can keep you flying Spirit is committed to provide quality, affordable products to our customers. That commitment doesn t stop at delivery. It lives on in Aftermarket Customer Support. That s why we offer a comprehensive range of services. SPARE PARTS We maintain a perpetual inventory of the thousands of parts and components that we build as the original production manufacturer, or OPM. Our spares support desk is staffed 24/7 to provide customers with what they need, when they need it. Our global distribution network can deliver what you need, wherever you are. And we can help you develop a usage-based stocking plan that anticipates when you ll need material. Fleet customers can tap into Spirit s extensive knowledge and experience for anything we build, including aircraft structures, nacelles, and wing components. Our on-call field service engineering teams and go teams for quick-response repairs are ready to assist. And for emergencies when aircraft just can t be grounded for repairs, we have a rotable/exchange/lease pool of assemblies such as thrust reversers, sleeves, inlets, and core and fan cowls. We do what s needed to keep you flying. MAINTENANCE, REPAIR AND OVERHAUL Even before we became Spirit, our U.S. facilities in Kansas and Oklahoma provided nacelle repair services. We now offer a range of MRO (maintenance, repair and overhaul) services including fuselage doors, structural components, flight control surfaces, modification kits, and nacelles and thrust reversers. The expertise Spirit puts into our original products also applies to our aftermarket products and services. That includes our proven excellence in producing and repairing complex, contoured composite components. FLEET SUPPORT SERVICES Field support is important to fleet operators. With operations in the U.S., Europe, and Asia, Spirit is positioned to serve the needs of our fleet customers around the world, even in AOG situations. Our direct fleet support includes onsite technical training, on-wing repair, repair kit installation, and service bulletin compliance. spiritaero.com 5

6 AFFORDABILITY REDEFINED... 6 MOMENTUM

7 ...Why Spirit is your best choice In today s economy, affordability is the name of the game. Of course, you want the best deal you can get. Your dollar can only go so far. But when it comes to aftermarket products and services for your aircraft, you can t afford to look only at the bottom line. You have to consider the whole equation, and price is just one element that we can help you with. EXPERIENCE. Spirit AeroSystems is the largest supplier of commercial airplane components and assemblies in the world. With an 80+ year history of building for Boeing aircraft, and with our growing customer list that includes Airbus, Gulfstream, Mitsubishi, Hawker Beechcraft, and the U.S. government, we have a proven record of building quality products. QUALITY. The same parts that come out of our factory for new airplanes go into our spares and MRO inventories. So the aftermarket parts you get are made using the same technology and processes we use to manufacture the parts for the OEM. We don t sell reverseengineered parts or assemblies. As the OPM the original parts manufacturer we offer licensed, PMA-approved parts. So you know you re getting OEM and FAA assurance when you buy from Spirit. AVAILABILITY. Spirit is a global company serving customers worldwide with manufacturing facilities in Wichita, Kansas; Tulsa, Oklahoma; Kinston, North Carolina; Prestwick, Scotland; and Kuala Lumpur, Malaysia. In addition, we have repair stations in Wichita, Prestwick, and Jinjiang, China. Wherever you are, we can deliver the parts and services you need. RELATIONSHIPS. A part of affordability that is often overlooked is the value of trust. Our sales people aren t there only to close the sale and disappear. They are continually working to assure your relationship with Spirit works to your advantage by resolving problems for you, being a liaison to the shop for you, making sure your schedules and expectations are met. Our sales philosophy is founded on the principles of relationships not just with the customer but also with the Spirit groups that stock the inventories and provide the hands-on services. PRODUCT SUPPORT. We wouldn t be in this business for 80+ years if we didn t stand behind our products. In addition to providing warranties and guarantees for the products we build and install, we offer technical publications, on-site technical and training support, and ground support equipment. When you buy from Spirit, you buy both assurance and knowledge. COST. The bottom line: Cost is important to us and to you. Because we build the parts that went into your aircraft originally, as the OPM, we have an advantage over other providers. There s no agent between us and you. That means you can buy for less. If you re needing MRO services, we offer a variety of arrangements that can keep your aircraft flying and generating revenue for you while we re taking care of your repairs. And we offer long-term agreements for a number of services that can save you money as well. Our solutions for MRO, spares, and fleet support are designed to help your bottom line. spiritaero.com 7

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9 Spares: the spirit Advantage At Spirit, it s all about the customer. We are the world s largest Tier 1 supplier of commercial airplane assemblies and components. With a growing list of OEMs who want us to build their aerostructures, we have a great future. We happen to have a great past as well. Spirit has been designing and building Boeing components for decades. As Boeing s former commercial airplane division in Kansas and Oklahoma, Spirit has as much experience as Boeing does in parts and assemblies. Today we design and build fuselage, propulsion, and underwing assemblies for every Boeing model in production, and spares for some models that are no longer produced but are still flying. Our strong relationship with Boeing has resulted in Spirit becoming a licensed PMA supplier. We offer you benefits realized in time, quality, and cost. First, you can get original parts from us faster because we are pre-approved and licensed. Second, Spirit gives you the assurance that buying direct from the original OEM source provides you with the same high-quality parts as the original equipment, since Spirit is the original manufacturer. Finally, when you buy direct from us, the middle man is eliminated. We welcome the opportunity to sit down with you and go through your procurement requirements and demonstrate the savings you can enjoy. Just give us a call. spiritaero.com 9

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11 AOG SUPPORT: DOING WHAT IT TAKES WICHITA, KANS. 11:30 p.m. The Boeing Rapid Response Center needed to find an expert on a 737NG that was grounded 6,000 miles away. Spirit AOG desk responder Steve Carty began the search by calling the vice president of Spirit s Fuselage production group. One hour later a 737NG engineer was talking directly to the customer. Our job is to help airlines keep their fleet flying, Carty says. He s one of a number of employees that staff the Spirit AOG desk on a 24/7 basis. We locate parts, put the customer in touch with experts, do what s necessary to respond in a timely manner, whenever the call comes in. We take personal pride in global support. With an average 30 years experience in aerostructure manufacturing, the responders have an extensive knowledge of how an airplane is assembled. This experience is critical to being able to quickly identify what is required to get the aircraft back in service. No one in the industry can match our AOG response nobody, Carty says. Even if the request seems impossible, we keep working until we achieve the solution that satisfies our customer s request. Coordinating with Spirit production and the airline, Cary arranged for Spirit to ship the glass only and the airline would install it. The window was shipped on a 6:30 a.m. flight the same morning. Not every request requires the AOG staff to go to heroic lengths. Most are routine requests and can cover anything that Spirit builds and installs. But to the customer, every request is important, and the Spirit AOG desk always works to the same goal: find a solution, and find it quickly. WICHITA, KANS. 2:00 a.m. A 757 mechanic was washing the airplane and accidentally slid down over the window, his belt buckle scratching the glass. Carty knew a window assembly was not available and could not be built up in the time the customer needed it. spiritaero.com 11

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13 Gran GloBAl MRO: We ve got you covered Prestwick, Scotland Moscow, Russia Wichita, Kansas Samlesbury, England Saint-Nazaire, France Jinjiang, China Tulsa, Oklahoma McAlester, Oklahoma Kinston, North Carolina Kuala Lumpur, Malaysia Repair station location Spirit has grown since becoming independent in We now have design and manufacturing facilities on three continents. Our OEM customers supply the world s major airlines as well as general aviation. So it s only natural that our aftermarket services span the globe as well. Our Kansas site has provided FAA-certified service since 2002, before we became Spirit. Our Wichita repair station was expanded and upgraded in 2009 to nearly triple its original size. In 2008 the Prestwick, Scotland, repair station came on board. Prestwick is European Aviation Safety Agency (EASA)-certified. Taikoo Spirit AeroSystems (Jinjiang) Composite Co. Ltd opened in November 2009 in Jinjiang, China, as a joint venture with Hong Kong Aircraft Engineering Co. Ltd (HAECO), its subsidiary Taikoo (Xiamen) Aircraft Engineering Co. Ltd (TAECO), and other partners. The repair station services aircraft operators across the Asia- Pacific region. All Spirit repair stations are equipped to handle ongoing requirements and emergent needs. All have access to the same original parts that were original equipment. We build them, we install them, and we can service them. spiritaero.com 13

14 How to FInd us Spirit Aftermarket personnel stand ready to provide the support and assistance that customers are looking for. You can reach us by phone, by , or in person. And we have information available just a mouse click away. Call or us. Our Sales and MRO representatives have years of experience. They know how aircraft are manufactured and they know the aftermarket business inside and out. Since they cover locations around the world, you ll find their response time to your liking. Visit us. We ll be glad to arrange a sit-down meeting with you at our headquarters in Wichita, Kansas, or any of our locations. Or, we can come to you. You can also find us, either exhibiting or attending, at MRO conferences and major air shows and expositions such as those in Paris, Dubai, China, Singapore, and Farnborough. Check out our website. You ll find information on all our capabilities on our website at aftermarket. By registering in our e-commerce system, you can access our catalog of approved spare parts, request a quote on a spare part, create orders and review their status, apply for credit, and more. In addition, customers can keep up-to-date on our capabilities, our expansion efforts to move services closer to customers, and what trade shows we ll be attending. You can even get to know the Spirit people you contact regularly. Save this publication so you have at hand the list of services we offer, as well as the list of contacts on the opposite page. Let us know how we can help you! 14 MOMENTUM

15 SalES ConTAcTS Director Sales, Marketing, & Business Development Mark Boyle P.O. Box MC: K06-36 Wichita, KS USA Phone: (316) Director Sales John Hobbs P.O. Box MC: K06-36 Wichita, KS Phone: (316) Inside Sales Dwane Blackburn PO Box MC: K06-36 Wichita, KS Phone: (316) Customer Support / Order Desk Phone: (866) [email protected] Regional Sales U.S. West Coast & Canada Joe McDonald PO Box MC: K06-36 Wichita, KS Phone: (480) [email protected] Regional Sales U.S. Mid West & East Coast David Parrish PO Box MC: K06-36 Wichita, KS Phone: (214) [email protected] MRO Office Phone: (316) [email protected] Regional Sales Europe Paul McInerney 28 Ballymulcashel Kilmurry Co Clare, Ireland Phone: [email protected] Regional Sales Asia Kelvin Woo 392 Havelock Road #03-12 Singapore Phone: [email protected] MRO ConTAcTS Senior Manager MRO Support Jim Lickteig P.O. Box MC: K06-36 Wichita, KS Phone: (316) Fax: (316) [email protected] MRO Support Manager Dennis Schumacher P.O. Box MC: K06-36 Wichita, KS Phone: (316) Fax: (316) [email protected] Wichita Repair Station LRA Bldg1-255K Door 491A LG 3800 Turnpike Drive, Gate 17 Wichita, KS USA Phone: (316) FAA #Z6WR336Y EASA # /6793 Prestwick Repair Station Building 2 Spirit AeroSystems Europe, Ltd Glasgow Prestwick Airport Prestwick, Ayshire UK KA8 9BG Phone: EASA # Jinjiang Repair Station 1, Taikoo Road, Quanzhou Export Taikoo Spirit AeroSystems Composite Co., Ltd Processing Zone Jinjiang City, PR China Phone: CAAC Certification #D spiritaero.com 15

16 Headquarters 3801 S. Oliver St. Wichita, KS Phone: (316) Toll Free: (800)