Storm Planning and Response

EUCI presents a conference on: Best Practices in Storm Planning and Response Hyatt Regency New Orleans New Orleans, LA Pre-conference workshop Storm Planning 101 February 25, 2013 Platinum Sponsor Gold Sponsor VIP Sponsor Reception Sponsor Testimonial from past Workshop attendee The course was very informative. There was a good balance between theory and practical. The course also highlighted the need and benefit of adequate planning, training and drill plans. The course has afforded me the necessary information to help refine our Restoration Plan. Superintendent Operations, Belize Electricity Limited Testimonials from past attendees The problem is the same wherever you come from. This event is a must for any operational executive and managers who work for a power company. Head of Network Operations, UK Power Networks The conference provides a solid foundation atop which a utility should build its emergency response system. Equally, the conference hosts presenters which provide timely updates, which can be attached to an existing emergency response framework. Manager, Environmental Compliance and Business Continuity, UNITIL The exchange of ideas concerning the obstacles utilities face during major storms is invaluable. Vice President, Premier Utility Services Any utility involved in outage restoration can benefit by attending this conference. Key individuals will get the opportunity to hear about ICS and how they can benefit from using it. Vice President, Premier Utility Services Interesting and informative. This will help to refine our emergency response plan as well as assist us in developing our catastrophic event plan. Emergency Preparedness Administrator, Georgia Transmission Corp. Luncheon Sponsor EUCI is authorized by IACET to offer 0.9 CEUs for the conference and 0.6 CEUs for the workshop. Photo courtesy of Creative Commons

OVERVIEW The last thing a utility wants to do is leave their customers in the dark. When an outage strikes, a utility s first priority is to get the lights back on as quickly and safely as possible. During recovery efforts, utilities must have a plan to address even the worst weather conditions, all while effectively informing their customers about the outage, and when they can expect to get power restored. Failure to be prepared can result in customer outrage, regulatory backlash, and damaging reports in the media. Preparations for major storms begin long before the lights go out. This conference details best practices and real-world experiences in storm planning and restoration from some of the country s top utilities. Attendees will gain valuable insights in how to best plan, prepare, and respond to major storms in their service areas. Further, attendees will gain greater insight into federal, regional, and state planning and response programs, to facilitate better cooperation during major events. Experts will discuss how to utilize incident command systems, outage management systems, and communications strategies to effectively and efficiently respond to storms. Cost recovery, mobilization strategies, and mutual aid programs will also be discussed. How a utility responds during a major storm can make or break their relationship with customers, regulators, and state and government officials. This conference will provide the tools for utilities to better plan, prepare, and respond to next year s major storms. Learning Outcomes Review lessons learned and best practices from exceptionally severe storms Analyze the Incident Command System and review the benefits for implementation of ICS Formulate processes to meet regulator expectations during storm recovery efforts Examine logistical challenges of storm response, including housing, material distribution, and damage clean-up Develop strategies to keep customers, regulators, and government officials informed of storm recovery efforts Review advances in geographical information systems and storm tracking Evaluate the cost recovery process and formulate approaches for requesting cost recovery for storm response efforts Review the advances in supply chain management during major storms Discuss mutual aid associations and develop best practices for cooperation during storm response Review crew mobilization practices and how to team with service providers on response, communication, contracting, and billing Who Should Attend Emergency response managers and planners Storm planning contract managers Project managers tasked with storm planning/response duties Utility partners who provide storm services Regulators and government officials involved in storm planning and response IACET EUCI has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 1760 Old Meadow Road, Suite 500, McLean, VA 22102. In obtaining this approval, EUCI has demonstrated that it complies with the ANSI/IACET Standards, which are widely recognized as standards of good practice internationally. As a result of its Authorized Provider membership status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standards. EUCI is authorized by IACET to offer 0.9 CEUs for the conference and 0.6 CEUs for the workshop. Requirements for Successful Completion of Program Participants must sign in/out each day and be in attendance for the entirety of the conference to be eligible for continuing education credit. Instructional Methods PowerPoint presentations will be used in this conference. 2

Program Agenda Tuesday, february 26, 2013 8:00 8:30 a.m. Registration and Continental Breakfast 8:30 8:45 a.m. Introduction and Welcome from Conference Chair Jeff Badeaux,President, Base Logistics 8:45 9:30 a.m. 2012 Storm Damage Assessment Survey Results Although damage assessment is consistently identified as one of the most critical aspects of the emergency restoration process, many utilities struggle to capture accurate and timely assessment data. Learn what the survey discovered regarding the use of technology, trends, challenges, and best practices related to the damage assessment process during large scale restoration events. Jason Singer, Director-Utilities Practice, Macrosoft, Inc. 9:30 10:30 a.m. ConEd and Super Storm Sandy With Hurricane Sandy, ConEd faced one of the most severe challenges to its storm planning and response teams as the scope and the severity of the storm far supposed predictions and expectations. This presentation will detail ConEd s response efforts to Hurricane Sandy and the task of restoring power after a super storm. Tony Torphy, Director, Electric Operations Emergency Management, ConEd 10:30 11:00 a.m. Networking Break 11:00 a.m. 12:00 p.m. Effective Storm Coordination at AEP When a major storm hits AEP s service territory, multiple business units are affected. Coordinating between units in multiple geographic regions can be a daunting task. This presentation will discuss how AEP coordinates its storm response plan across its service territory after a major event. Topics will include: logistics, supply availability, communications strategies, and cooperation with mutual aid associations. Jim Nowak, Emergency Restoration Planning Manager, American Electric Power 12:00 1:00 p.m. Group Luncheon Sponsored by: 1:00 1:45 p.m. Utility Storm Plans and Utility Mergers When storms combine, they can test even the best prepared storm response plans. When utilities combine, they face new challenges in merging storm response plans from two formerly separate entities. This presentation will detail Duke Energy s recent experiences in reconciling their storm plans after their merger with Progress Energy. Jeff Riggins, Storm Governance Director, Duke Energy 1:45 2:45 p.m. Weather Emergencies Getting the Most Out of Your Technology Advances in technology have changed the way utilities respond to major storms. This presentation will cover how technology can be integrated into the storm response, including: Proactive outbound communications Data accuracy and timeliness Integration with other systems Integrating Unified Incident Command and Decision Support into emergency procedures Tom Servas, Vice President, UISOL, and Alstom Company 2:45 3:15 p.m. Networking Break 3

Program Agenda Tuesday, february 26, 2013 (continued) 3:15 4:30 p.m. Using the Incident Command and Control System The Incident Command System, or ICS, is a federal program that outlines a set of personnel, policies, procedures, facilities, and equipment that are integrated into a common organizational structure designed to improve emergency response operations. Many utilities are adopting this structure in order to provide seamless communications and operations with emergency responders from other agencies, utilities, and support organizations. This presentation will cover the following objectives: What is an Incident? First steps after an emergency describes the flavors natural, technological, human (accidental/intentional) Activation of system, alert levels, notifications/procedures defining triggers, thresholds, mechanisms and education/testing Emergency response process roles and responsibilities in the Incident Command System (ICS) including Job Action Sheets lessons learned from the field Clock cycle, situation updates, transfer of command, resource management base camp, staging area, redeployment, demobilization Incident Action Plan (IAP) including objectives, strategies, tactics and tasks importance of having everyone on the same page and effective communications Understand how to conduct an operational period briefing that ensures all staff are "on the same page" for the upcoming operation period Ann Steeves, Operations Manager-MCP Business Continuity Emergency Management, Portland General Electric 4:30 5:15 p.m. Cost Recovery for Severe Storms and Emergencies Most utility companies have insurance that covers the immense expenses incurred during a storm. However, in some cases, a utility may choose to ask for cost recovery from their state utility commission. This presentation will share experiences from this process and how utility companies can best prepare themselves for that course of action. Calvin Stewart, Vice President, Davies Consulting, Inc. 5:15 6:15 p.m. Networking Reception Wednesday, February 27, 2013 7:30 8:00 a.m. Continental Breakfast 8:00 8:45 a.m. Integrating Advanced Weather Forecasting with Geographical Information Systems (GIS): new Crisis Management Tools Recent advances in weather prediction now make it possible to know when, where and with how much force a storm will strike. Building off of these improved forecasts, advanced geographical information systems are now able to provide detailed forecasts at the street and road level, of exactly what type of disruption can be expected. In this session, experts from the Stephenson Disaster Management Institute at Louisiana State University (LSU) will present information on a new GIS initiative that they are using to provide communities and other interested parties with detailed and highly accurate estimates of how a storm will impact different communities, well before it strikes. Joseph Booth, JD, Executive Stephenson Disaster Management Institute, Louisiana State University Donald Byrne, Adj Prof, Boston University, Senior Fellow, Stephenson Disaster Management Institute, Louisiana State University 8:45 9:30 a.m. Resource Management at Entergy During Hurricane Isaac When Hurricane Isaac made landfall in the US in August of 2012, it tested the preparedness of utilities throughout the central United States. This case study will present the resource management challenges faced during major hurricane involving large quantities of crews. It will review of details about the storm, crew movements, logistics, and the restoration processes, with a special focus on usage of automated solutions. Jason Singer, Director Utilities Practice, Macrosoft, Inc. Dennis Lytle, Manager Louisiana Operations, Entergy Mark Howard, Sr. Customer Service Specialist, Entergy 4

Program Agenda Wednesday, february 27, 2013 (continued) 9:30 10:15 a.m. Utility : Damage Assessment Strategy at CL&P A rapid and accurate damage assessment is key to successfully managing and communicating a restoration event. The damage assessment drives internal and& external communications, the global estimated time for restoration, and logistical needs. Understanding early in an event the scope and extent of damage lends credibility with customers, municipalities, and regulatory authorities. Integrating damage assessment with a GIS system can speed up both data collection and situational awareness. Douglas McCracken, P.E., Project Director-Emergency Preparedness, Connecticut Light & Power 10:15 10:45 a.m. Networking Break 10:45 11:30 a.m. Advances in Supply Chain Management Storm response logistics is growing more complex as the scale and scope of resources needed to restore service in an acceptable timeframe grows more complex. This session will highlight and summarize recent advances in supply chain modeling that can be applied before, during and after a crisis to help ensure that the right type and amount of resources arrive at the right location in time to be useful. The discussion will include examples of how supply chain modeling can help speed the recovery of communities impacted by storms and other hazards. Dr. Ramesh Kolluru, VP of Research, University of Louisiana, Lafayette Donald Byrne, Adj Prof, Boston University, Senior Fellow, Stephenson Disaster Management Institute, Louisiana State University 11:30 a.m. 12:30 p.m. Panel Discussion: Lessons Learned from Major Storms Some natural disasters are of such magnitude that even the best plans and preparedness are simply not enough. However, as a result of these trying instances, several best practices and cautionary lessons have emerged that can shape all emergency planning and storm response in the future. Moderator: John Kullman, Vice President, Macrosoft, Inc. Tony Torphy, Director, Electric Operations Emergency Management, Jim Nowak, Emergency Restoration Planning Manager, American Electric Power Ann Steeves, Operations Manager-MCP Business Continuity Emergency Management, Portland General Electric Aaron Strickland, Storm Director, Georgia Power 12:30 p.m. Conference Adjourns sponsorship opportunities Do you want to drive new business through this event s powerful audience? Becoming a sponsor or exhibitor is an excellent opportunity to raise your profile before a manageably sized group of executives who make the key purchasing decisions for their businesses. There is a wide range of sponsorship opportunities available that can be customized to fit your budget and marketing objectives, including: Platinum, gold, or VIP sponsor Workshop sponsor Reception host Lanyard sponsor Networking break host Luncheon host Tabletop exhibit Breakfast host Custom sponsorship opportunities are also available. Please contact Joel Sharrer at 720-988-1215 or jsharrer@euci.com for more information. 5

Pre-Conference Workshop February 25, 2013 Storm Planning 101 Monday, February 25, 2013 Registration and Continental Breakfast: 8:00 8:30 a.m. Workshop Timing: 8:30 a.m. 4:00 p.m. Group Luncheon: 12:00 1:00 p.m. overview Those tasked with storm response at a utility have an immense responsibility. Thorough planning in advance of a storm is key to a successful response effort. Attendees to this comprehensive workshop will leave with all the tools needed to create and execute a top-notch storm restoration plan and be ready before the next storm hits. Learning Outcomes Identify the key components of a successful storm response and recovery plan Determine proactive strategies for before, during, and after a storm Recognize the role of a comprehensive damage assessment Analyze the implementation of outage management systems Evaluate strategies for communicating with customers before, during, and after a storm Analyze lessons learned from past large storms agenda Why Plan for a Storm: You Can t Prevent One Storm restoration will never be perfect, but to do your best you must prepare Storm restoration can make or break a utility Planning on a Clear Day What is your worst-case scenario? Who are your partners? Line Vegetation Engineering Food Lodging Storm drill What does it look like? Planning as the Storm Approaches Weather services Determining crew needs What to do 120-hour checklist 96-hour checklist 72-hour checklist 48-hour checklist 24-hour checklist During the Storm Determine staffing for coverage Determine rules of work Determine return times Staging and Logistics Don t Underestimate Standard procedures Staff with key people Sample ideas Damage Assessment Why o Process o Types Pre-storm o Statistic o Detailed Using OMS OMS still plays a role a key role Communication with Customers Partner with the emergency operation centers (EOCs) Provide estimated times of restoration After the Storm instructor Sam Spilman, Director of Resource Management, Duke Energy Sam Spilman, P.E., has 23 years of utility experience ranging from generation to distribution. He has served in such positions as engineering supervisor, operations manager, manager of power quality and reliability, director of distribution engineering and operations, and general manager, in addition to his current position. In these positions, Sam has been keenly involved with numerous restoration efforts in both the Carolinas and Florida. He has experienced restoration efforts from hurricanes, ice storms, and tornados from both the field and support standpoint, including serving as the system storm coordinator. 6

PROCEEDINGS A copy of the conference proceedings will be distributed to attendees at the event. If you are unable to attend or would like to purchase additional copies, flash drives are available two weeks after the conference is complete. The cost per flash drive is US $395 (add US $50 for international shipments). Flash drives include visual presentations only. Upon receipt of order and payment, the flash drive will be shipped to you via regular USPS mail. NOTE: All presentation flash drive sales are final and are nonrefundable. Event Location A room block has been reserved at the Hyatt Regency New Orleans, 601 Loyola Ave., New Orleans, LA 70113, for the nights of February 24-28, 2013. Room rates are $199, plus applicable tax. Call 504-561-1234 for reservations, and mention the EUCI conference to get the group rate. The cutoff date to receive the group rate is January 24, 2013, but as there are a limited number of rooms available at this rate, sometimes the room block will close sooner. Please make your reservations early. REGISTRATION INFORMATION Remember: every FOURth registrant is free For instant registration, call 303-770-8800 or fax the registration form to 303-741-0849. Register Three; Send Fourth Free! Any organization wishing to send multiple attendees to this course may send one FREE for every three delegates registered. Please note that all registrations must be made at the same time to qualify. All cancellations received on or before January 25, 2013, will be subject to a US $195 processing fee. Written cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event or publication. This credit will be good for six months. In case of event cancellation, Electric Utility Consultants liability is limited to refund of the event registration fee only. For more information regarding administrative policies such as complaints and refunds, please contact our offices at 303-770-8800. EUCI reserves the right to alter this program without prior notice. Mail Directly To: Electric Utility Consultants, Inc. (EUCI) 4601 DTC Blvd., Ste. 800 Denver, CO 80237 Fax To: phone: online: 303-741-0849 303-770-8800 www.euci.com PLEASE REGISTER THE FOLLOWING Best Practices in Storm Planning and Response conference, : US $1495 Early bird on or before February 15, 2013: US $1295 Pre-conference workshop: Storm Planning 101, February 25, 2013: US $895 Early bird on or before February 15, 2013: US $795 Discounted registration for attending workshop and conference, February 25-27, 2013: $2095 Early bird on or before February 15, 2013: US $1895 I'm sorry I cannot attend, but please send me the conference proceedings for $395. (Please add $50 for international shipping.) Energize Weekly EUCI s Energize Weekly e-mail newsletter compiles and reports on the latest news and trends in the energy industry. Newsletter recipients also receive a different, complimentary conference presentation every week on a relevant industry topic. The presentations are selected from a massive library of more than 1,000 current presentations that EUCI has gathered during its 25 years organizing conferences. Sign me up for Energize Weekly. How did you hear about this event? (direct e-mail, colleague, speaker(s), etc.) Name Job Title Name Preferred for Badge E-mail Company Telephone Address City State ZIP Check here if you have any dietary or accessibility needs. We will contact you for more details. PAYMENT METHOD Please charge my credit card: Visa MC AMEX Discover Security Code Visa and MC cards have a 3-digit code on the signature panel on the back of the card, following the account number. American Express cards have a 4-digit code on the front of the card, above the card number. Name on Card Signature Account Number Exp. Date Card Holder Phone Number Billing Address Billing ZIP Code OR Enclosed is a check for $ to cover registrations. 7