Do not write usernames, passwords or PINs on this document.
Table of Contents Table of Contents... 1 Introduction... 2 Traveler s Checklist... 3 Equipment Used for Safety in Remote Areas4 Traveling Without a Laptop?... 5 Enterprise Help Desk... 6 Setting up an ISP Account... 8 Connecting with an Internet Phone... 8 Visiting an Office on TNC s Network?... 12 Visiting an Office off TNC s Network?... 14 Visiting the TNC Worldwide Office... 18 Accessing Voicemail... 19 International Calling Information... 19 International Power Chart... 24 Helpful TNC Information & Links... 25 Helpful Travel Websites... 27 2008, The Nature Conservancy 1
Introduction If you are on a TNC computer and can access the Internet, you can connect to most TNC information services. This document describes how a traveler can access: TNC's Intranet TNC E-Mail TNC Network files Obtain Computer support Access Voice Mail These solutions will also work for remote staff and home-based workers working on TNC owned PCs. Note: If you are using a public Internet Kiosk or a non-tnc computer, you will be able to access your email, but will have limited access to other TNC resources. 2008, The Nature Conservancy 2
Traveler s Checklist Before leaving the office make sure that: 1. Your laptop is set up for travel: Modem/Network/Wireless Network card working properly Working ISP account or a network at your destination 2. You have all the accessories that you need: Phone and/or network cords Female-to-female RJ14 connector for when the existing phone line is too short Surge Protector Modem saver or phone line checker 3. International travelers may also want: Universal power adapter Universal phone adapter ipass Access points (www.ipass.com, in the top menu, click Access Points) 4. Your TNC accounts and permissions are setup properly 5. You ask what type of connectivity is available at your destination. 6. You back up your data before you leave. 2008, The Nature Conservancy 3
Equipment Used for Safety in Remote Areas Contact your local TIS support provider with questions regarding any of these devices. Satellite Phone GPS unit Radio SPOT (http://www.findmespot.com) Argos Buoy (boating) Map Compass Flashlight & extra batteries First Aide Kit 2008, The Nature Conservancy 4
Traveling Without a Laptop? If you are traveling without a laptop you can still access some TNC Resources. Email can be accessed at EMAIL.TNC.ORG and the TNC Intranet at REMOTE.TNC.ORG, you ll just need to find a computer with an Internet connection. Notes: 2008, The Nature Conservancy 5
Enterprise Help Desk Help is only a phone call away. If you need computer related assistance at any time please contact the Enterprise Help Desk and be sure to include a valid phone number for how to contact you while traveling. The Help Desk is open: Support in English is available 24 hours, 7 days a week Support in Spanish is available, Monday through Friday from 6:00 AM to 9:00 PM Eastern Time, and Saturday from 8:00 AM to 5:00 PM Eastern Time. To contact the Enterprise Help Desk: Toll free U.S. telephone number: 1-877-255-2348 Long distance number: 1-717-506-3263 Fax: 1-717-506-3098 To schedule a time for the EHD to call you: http://chat.intellimarkit.com/acdwebcallback/tnc/tnc.htm (be sure you enter your complete phone number, including the country code). Email: helpdesk@tnc.org 2008, The Nature Conservancy 6
To chat live via the Internet with a Help Desk Agent (during normal business hours): http://chat.intellimark-it.com/tnc/tnc.htm Notes: 2008, The Nature Conservancy 7
Setting up an ISP Account If you are traveling to a location that does not have a network with Internet connectivity, you may need to dial-up to an Internet Service Provider (ISP) to connect to and access the Internet. Fortunately, TNC has two programs that provide such service. Before you setup a personal ISP account, check with your program to find out if a multi-user generic account is available for your use. Connecting with an Internet Phone Some Internet smart phones, such as a Blackberry device, can be used as a modem, a practice commonly referred to as "tethering". This allows you to connect to the Internet on your computer via USB through the Blackberry. However, the service is carrier dependent, and will require an additional fee per month as well as a software application that will be installed on your computer. Be sure to work with your TIS support person prior to your trip to set this up. 2008, The Nature Conservancy 8
Domestic US Travel MCI Internet Dial Corporate (CorpDial) Accounts MCI CorpDial provides dial-up ISP accounts within the U.S. Complete information can be found on TNC s Intranet: http://software.tnc/mci. Creating an MCI CorpDial Account To request an MCI CorpDial account, complete a CorpDial Account Request Form (available on TNC s Intranet). Be sure to fill in your billing information and account profile. You will be billed monthly for this service regardless of usage. E-mail the completed form to gnostaff@tnc.org. MCI Access Manager Software Access Manager is a software program for use with MCI CorpDial dialup accounts. This program will allow you to look up local access numbers and then connect to your account. Once you ve installed Access Manager, you can search for numbers by city, state, country or area code. You can download the complete Access Manager user's guide from the TNC Intranet (http://software.tnc/mci). 2008, The Nature Conservancy 9
International Travel ipass Accounts ipass is a remote access service (to be used by International traveling staff only) that allows you to connect to the internet from anywhere in the world. (See: www.ipass.com for their Points of Access). Creating an ipass Account To sign up for ipass, fill out a TIS Network Access Account Request Form and check the ipass account, provide a budget center number, and fax it to the Enterprise Helpdesk. When do I use ipass? ipass has been provided to TNC employees only to use when no other connectivity option is available. Please be aware, ipass is a very expensive option. Many times there is local connectivity in hotels (even in our remote sites) and many offices also have local dialup accounts that they allow visitors to use. 2008, The Nature Conservancy 10
How is ipass billed to me? ipass is billed directly to your budget center number. Be sure you have your manager s approval before you request an account. How much is it per session? ipass charges you for every minute you are connected. In many countries phone calls are billed by the minute. An hour of the internet can end up costing hundreds of dollars. Keep in mind that the charges per minute/hour that are assigned in hotels are extra from the time that you are on line. Please ask the hotel reception for details when calling from your hotel room. 2008, The Nature Conservancy 11
Visiting an Office on TNC s Network? If you are in a location already connected to TNC then chances are you connect to TNC resources like you always have. Unless, of course, you come from an office that doesn t have a permanent connection to TNC s network. Please be aware that the speed of your connection to the Internet will help determine the performance of the PC. Accessing Your Files All of our Linux file and print servers can be accessed remotely. 1. Start your web browser and enter the server name in the Address bar. Some sample addresses: World Wide Office -- wo.tnc Michigan Field Office -- mifo.tnc Jakarta Field Office -- idnjak.tnc 2. You will see a welcome screen for that server. Click a link to go a specific folder. The Public directory does not require an ID/password. All other directories will require you to login using your Linux ID/password, for that server, to open a folder. 2008, The Nature Conservancy 12
3. If prompted to login again, click Cancel. 4. To go to your personal U drive, use <server name>.tnc/~<your user name>. Simón Bolivar s U drive at the Peru Field Office pelim.tnc\~sbolivar George Washington's U drive at the Michigan Field Office -- mifo.tnc/~gwashington Accessing the Intranet 1. Start your web browser. 2. In the address bar enter: http://home.tnc. Accessing TNC Available Applications You can connect to these resources just as you always have. Notes: 2008, The Nature Conservancy 13
Visiting an Office off TNC s Network? If you are visiting a location that does not have a pre-established connection to TNC then you will have to establish a network connection yourself before you can access to TNC resources. Connecting to an ISP Before you can access TNC resources you must establish a connection with an ISP. The ISP service allows you to reach the Internet, and in turn TNC s Intranet. Following the instructions given to you when you created your ISP account connect to your ISP. Please be aware that the speed of your connection to the Internet will help determine the performance of the PC. 2008, The Nature Conservancy 14
Connecting Safely to a Public Wireless Hotspots To make network access easier for their users, public hotspots typically leave all security turned off. This means that all the data you send from a hotspot is probably unencrypted, and that anyone sitting within range of the wireless LAN can access your computer. Therefore, when you unwind at a café, airport, or other public location, a few simple measures will help enhance your security. 1. Ensure your Symantec firewall is running. 2. Do not connect to "computer-to-computer" or ad-hoc networks. 3. Only perform financial transactions over secure servers. These servers are marked by a lock that appears in your browser. They also start with "https" instead of "http." 4. Turn off file and print sharing on your computer. 5. Turn off your WiFi antenna when you're not deliberately using a wireless network. Connect your VPN The VPN provides an easy-to-use, browserbased access to internal TNC web sites from the Internet. 2008, The Nature Conservancy 15
1. Start your web browser. 2. In the address bar enter: https://remote.tnc.org. 3. Enter your username and password. 4. Select Log in. Once connected you can browse to any TNC Intranet site you want. Accessing Your Files You may access your files just as you did in the previous section. Accessing E-Mail Outlook - If you are traveling with your TNC laptop, connect to the local area network, open Outlook and read/send e-mail just as you do normally. Other If you usually have your mail forwarded to another account, contact your ISP for information on checking e-mail remotely. Most ISPs have a web interface that allows remote checking of e-mail. If you do not have your laptop with you and your email is not forwarded to another account, use Outlook Web Access to check your e-mail. 2008, The Nature Conservancy 16
Outlook Web Access (OWA) OWA provides access to your e-mail Inbox via a Web browser. It is to be used while connected to the Internet. All you need is a PC that is connected to the Internet. To access OWA 1. Open a web browser and in the Address bar enter https://email.tnc.org. 2. When prompted, enter in your email address and password. 3. Click OK. Notes: 2008, The Nature Conservancy 17
Visiting the TNC Worldwide Office TNC s Worldwide Office is located at: 4245 North Fairfax Drive Suite 100 Arlington, VA 22203 The Reception Desk can be reached at: (703) 841-5300 Hotel information is found at: http://home.tnc/traveloffices/docs/art2741. html Directions to WO can be found at: http://home.tnc/traveloffices/plants/ The TNC Intranet provides a page specifically for WO visitors. http://home.tnc/workingattnc/visitingwo/ 2008, The Nature Conservancy 18
Accessing Voicemail To access your office s voice mail system be sure you have the correct information before you go. Check to see if your office s phone system has a reference card you can use while traveling. International Calling Information The following table provides basic reference information for each country where TNC currently has offices. The International Direct Dialing (IDD prefix) is the international prefix needed to dial a call FROM the country listed TO another country. It is followed by the country code (code used when dialing TO that particular country FROM another country). Example: IDD Prefix + Country Code + Area Code + Number 2008, The Nature Conservancy 19
Country IDD Prefix Country Calling Code Australia 0011 (Voice calls) 0015 (Fax calls) +61 Bahamas 011 +1-242 Belize 00 +501 Bolivia 0010 (ENTEL) 0011 (AES COMMUNICATIONS BOLIVIA) +591 0012 (TELEDATA) 0013 (BOLIVIATEL) Brazil 0014 (Brasil Telecom) 0015 (Telefonica) 0021 (Embratel) +55 0023 (Intelig) 0031 (Telemar) Canada 011 +1 Chile 00 +56 China 00 +86 Colombia 005 Orbitel 007 ETB 009 Telecom +57 #555 Bellsouth #999 Comcel Costa Rica 00 +506 Dominican +1-809 011 Republic +1-829 Ecuador 00 +593 2008, The Nature Conservancy 20
Country IDD Prefix Country Calling Code Great Britain 00 (including ISDN) +44 Grenada 011 +1-473 Guam 011 +1-671 Guatemala 00 130+00 Telefonica +502 147-00 Telgua Honduras 00 +504 Hong Kong 001-- PCCW 0080 -- Hutchison +852 009 -- New World Indonesia 001,007 017 Voice Over +62 Internet (VOIP) Jamaica 011 +1-876 Japan 001 (KDD) 010 (MYLINE/MYLINE PLUS) 0061 (Cable & +81 Wireless IDC) 0041 (Japan Telecom) Mexico 00 +52 Micronesia 011 +691 Moldova 00 +373 Nicaragua 00 +505 Palau 011 +680 2008, The Nature Conservancy 21
Country IDD Prefix Country Calling Code Panama 00 Cable & Wireless 088+00 Telecarrier +507 055+00 Clarocom Papua New Guinea 05 +675 Paraguay 002 +595 Peru 00 +51 Pohnpei 011 +691 Solomon Islands 00 +677 U.S. Virgin Islands 011 +1-340 USA 011 +1 Venezuela 00 - DEFAULT 01-02-0 - Etelix 01-07-0 - www.multiphone.net.ve 01-10-0 - CANTV 01-11-0 - Convergence Comunications 01-14-0 - Telcel, C.A. 01-19-0 - Totalcom Venezuela 01-23-0 - Orbitel de Venezuela, C.A. ENTEL Venezuela 01-50-0 - LD Telecomunicaciones, +58 2008, The Nature Conservancy 22
Country IDD Prefix C.A. 01-33-0 - Telecomunicacikones NGTV 01-99-0 - Veninfotel Comunicaciones Country Calling Code For more information visit: http://www.countrycallingcodes.com/ 2008, The Nature Conservancy 23
International Power Chart When traveling internationally, you will need to know the power voltage and frequency of the countries you are visiting. A full description of international voltages and necessary adapter types can be found online at: http://www.kropla.com/electric2.htm Make sure you have a plug adapter to deal with the different outlet configurations. TIS recommends a multiple-plug configuration unit that can provide multiple configurations on one unit. 2008, The Nature Conservancy 24
Helpful TNC Information & Links Telephone the TNC Enterprise Help Desk: Toll-free US telephone number: 1-877-255-2348 Long distance number: 1-717-506-3263 Email the Enterprise Help Desk: helpdesk@tnc.org Other means of contacting the Enterprise Help Desk: http://home.tnc/is/helpdesktransition/contact Note: You must be connected to TNC s network or running VPN. TNC Intranet: http://home.tnc Note: You must be connected to TNC s network or running VPN. TNC E-Mail via the Internet: https://email.tnc.org TNC VPN: https://remote.tnc.org TNC Travel offices: 2008, The Nature Conservancy 25
http://home.tnc/traveloffices/ Note: You must be connected to TNC s network or running VPN. ConserveOnline: http://www.conserveonline.org Deltek Timesheets: https://tns.hostedaccess.com/deltektc/we lcome.msv 2008, The Nature Conservancy 26
Helpful Travel Websites Currency Converter http://www.oanda.com/convert/cheatsheet International Power Chart http://www.kropla.com/electric2.htm Diseases http://www.mdtravelhealth.com/ What to pack http://upl.codeq.info/index.jsp Travel Warnings http://travel.state.gov/ Time Zones http://www.worldtimezone.com/ 2008, The Nature Conservancy 27
Notes: 2008, The Nature Conservancy 28
If you have comments, changes, corrections, or additions, please email them to TISPocketGuide@tnc.org Version 1.2 June 2008