Avaya Client Application Release 6.3 Presentation. Graphic in this presentation are subject to change

Avaya Client Application Release 6.3 Presentation Graphic in this presentation are subject to change

Avaya Client Applications Roadmap Avaya Client Applications R6.3 (Beta Sept, GA Dec 2013) Lync Integration Lync 2013 Avaya Lync SIP client Message Waiting Indicator VPN Less access (via SBC) VDI Voice (SIP) Share My Bridge: Ad-Hoc Aura Conference and Collaboration Video SRTP Office/Web Browser Windows 8, Office 2013, SharePoint 2010/13 IE 10, Firefox and Chrome One-XC 2013 Avaya Inc. All rights reserved. 2

Avaya Client Applications for Microsoft Lync 2010/13 Preserves user experience Click-to-call, telephony/video presence, multi-call handling Choice of Calling Modes Escalate from IM to Avaya voice / video call Lync sign-in, simple install Mid Call Control (Release, Hold and Retrieve, DTMF, Transfer and Conference) Client-side integration No Lync voice licenses or devices Uses Lync Client SDK Multi-platform support On-premise & Office 365 options Avaya Aura CM CS 1000 with Collaboration Package CS 1000 (with ACE 6.2 FP1) New 1 Extends to Microsoft stack Click to Call from Office, Outlook, and Internet Explorer 2013 Avaya Inc. All rights reserved. 3 Note: 1, New with ACA 6.3 SP 1, Availability Q1 2014

Experience with Avaya Lync Integration Click to Call from Outlook Click to Call from Internet Explorer Click to Join or Host Conference from Outlook Call presented in Lync conversation window Click to Call from Office Suite 2013 Avaya Inc. All rights reserved. 4

Avaya Client Applications: Click to Join/Host Conference Click to Join/Host Conference from MSFT Outlook Works with most conference bridges Up to 10 bridges / delegate profiles New Conference Bridge Wizard scan for users bridge details Bridge populated to Meeting Location in meeting invite and in body of email New Join conference call Activate from: Calendar invite, Calendar, Meeting reminder Utilizes Chairperson/Participant details Supports Outlook delegate profiles New Launch Web Collaboration Session Call control through Flare on Windows and Lync/OCS 2013 Avaya Inc. All rights reserved. 5

Lync 2013 Main Client Lync Presence Start Voice call Avaya Publishes busy In A Call Status Additional Contact numbers Start IM Avaya Settings Mode Selection Deskphone Computer Other Phones Share My Bridge Message Waiting Indicator Call Forward Indicator 2013 Avaya Inc. All rights reserved. 6

Lync 2013 Conversation Window Avaya busy in a Call updates IM View End Call d Start IM Show/Hide IM Jim s Video Start Voice / Mute Voice Options: Mute, Hold, Audio Setting, Transfer Start Video Options Start/Stop Video Share My Bridge My Video Picture in Picture 2013 Avaya Inc. All rights reserved. 7

Lync 2013 Voice options panel (Mid Call control) Tabs for Dial Pad, and Audio Settings views Hoover over to see Option Panel End Call Select to Mute UnMute the call Mute UnMute Hold Retrieve 2013 Avaya Inc. All rights reserved. 8

Lync 2013 Escalate IM to Voice to Video Start with an IM Escalate to a Voice call Escalate to a Video call 2013 Avaya Inc. All rights reserved. 9

Lync 2013 Two Party Voice / Video Call Voice Call Video Call Toast Pop up on incoming call 2013 Avaya Inc. All rights reserved. 10

Lync 2013: Avaya Aura System 6.3 (SIP client) Avaya Aura Communication Manager H323 Device Active Directory Avaya Aura Session Manager Desk Phone, Other Phone and Computer Mode Avaya Aura SM (SIP) + CCE Add-in (via Lync Integration) Lync 2010 or Lync 2013 Avaya one-x (SIP) SIP Device Video Calling to a Avaya Flare Experience on ipad (SIP) LYNC 1. Microsoft Lync Standard CAL (end user license) required. ACA for Microsoft Lync Avaya Client Collaboration 2011 Avaya Inc. All rights reserved. 11

Avaya Aura System (SIP client) Internet deployment Avaya Aura Communication Manager H323 Device Active Directory Lync 2010 or Lync 2013 Avaya Aura Session Manager Desk Phone, Other Phone and Computer Mode Avaya Aura SM (SIP) + CCE Add-in (via Lync Integration) Lync Edge Server Internet Avaya one-x (SIP) SIP Device Video Calling to a Avaya Flare Experience on ipad (SIP) Avaya Session Border Controller ACA for Microsoft Lync Avaya Client Collaboration 2011 Avaya Inc. All rights reserved. 12

Lync 2013: Avaya Aura System 6.3 (VDI Voice Deployment) Avaya Aura Session Manager Avaya Aura Communication Manager Active Directory Avaya Client Collaboration Citrix/ VMware Server ACA for Microsoft Lync Lync 2010 or Lync 2013 User Desktop Citrix / VMware client & VDI-C on PC / Brick SIP Desk Phone (Optional) 2011 Avaya Inc. All rights reserved. 13

Lync 2013: Share My Bridge Quick Launch of My Audio / Video conference bridge Quick launch of My Collaboration URL 2011 Avaya Inc. All rights reserved. 14

Lync 2013: Share My bridge, Ad-Hoc From IM Session Launch My A/V Bridge and Collaboration session directly from a IM session Sends Participant IM with Conference/Collaboration details Lync Integration user can perform click on URL in IM to Access bridge & Collaboration Session 2011 Avaya Inc. All rights reserved. 15

Share My Bridge Wire Frames IM session established Hover over Collaboration Icon user will be presented with an options window User can select the bridge they want to use (1 of 10) and the access number (1 to 10) Dropdown choices are persistent Hover over the Conference Icon chevron will provide a menu of options Click on the conference icon and the topmost item is executed Dial-in, launch and send details 2013 Avaya Inc. All rights reserved. 16

Lync 2013: Share My Bridge In a call or conference call Call is established Options are: Launch My Collaboration Send IM to other users to invite then to join bridge, Launch collaboration (Paper Plane Icon) User also has the option to copy all details and send via email 2013 Avaya Inc. All rights reserved. 17

Avaya Client Applications New Microsoft Application and Browser Functionality Native Outlook 2010 and 2013 Avaya or Lync IM and Presence in Contact card Click to IM, Call, Join/Host Conference call IE, Firefox and Chrome New Avaya Contact card Matches Contact details with user Enterprise details (AD) Click to IM Call and Joining & Hosting Meetings Rich Avaya or Lync Presence Integrates into Web Based Office 365, & Google Apps 2013 Avaya Inc. All rights reserved. 2/13/2014 18

Compatibility Matrix - CM 2013 Avaya Inc. All rights reserved. 19

Compatibility Matrix CS1k 2013 Avaya Inc. All rights reserved. 20