OPENTOUCH CONVERSATION 2.1 START THE CONVERSATION DEMO SCRIPT. Alcatel-Lucent Enterprise

Transcription

1 OPENTOUCH CONVERSATION. START THE CONVERSATION DEMO SCRIPT Alcatel-Lucent Enterprise 00

2 TYPICAL DEMO ENVIRONMENT AT CUSTOMER S PREMISES You re an otdemo* user and you need somebody to test with? Add OpenTouch Welcome to your favorite contacts and chat (ipad user - CET Business Hours) *otdemo is an ALE demo environment. Ask your ALE rep about it or use these scripts with your own demo environment PERSONAL Sales rep s devices Sales rep s colleague (can be on remote location) EDGE SERVER SBC/RP and/or VPN SERVER INTERNET OPENTOUCH DEMO DATACENTER ACTIVE DIRECTORY EXCHANGE 00 VPN or SBC/RP CUSTOMER S GUEST WLAN NETWORK WLAN VPN or SBC/RP WLAN VPN or RP WLAN or G/ PSTN + have or colleagues with OTC PC, Android or ipad ready with you or in your company Personal demo account Sales customer s premises EASY VPN-LESS ACCESS Windows 7/8 Outlook 00/0 OpenTouch Conversation PC OpenTouch Conversation Web ipad OpenTouch Conversation ipad OpenTouch Conversation Web Android Tablet 8 or more OpenTouch Conversation Android Tablet OpenTouch Conversation Web VPN or RP iphone OpenTouch Conversation iphone OpenTouch Conversation Android COPYRIGHT 0 ALE INTERNATIONAL. ALL RIGHTS RESERVED. SBC/RP, EDGE SERVER install guide: go Make sure users have uploaded their picture and your favorite group is populated

4 AT THE OFFICE (/) INFORMATION WORKERS PERFORM THEIR TASKS ON PC AND USE THEIR DESKPHONE FOR BETTER AUDIO QUALITY - OTC PC is a softphone you can also use to call with your desk phone or directly from your PC [ show OTC PC My Office Devices routing profiles and select dial from PC]. You may dial a number as well [ show dialer] or drag and drop a name or number from any application [ lookup a name or number on a web page and drag and drop to the dialer area] -OTC aggregates user directories from your favorite list [ search a favorite contact s name in the directory], from your Outlook contacts [search a personal contact like your home number or family number] and from the corporate directory [press enter in the directory lookup]. - Once you know who to reach, OTC gives you all media to reach someone as well as the automatic presence status [ show a ID card] that you can call from your PC or desk phone [Call the contact]. INFORMATION WORKERS SPEED UP CONVERSATIONS WITH REAL-TIME! OFFICE 00/0 REQUIRED! -Did you know that a recent study shows that an average corporate employee is spending % of his/her time doing s. As a real-time conversation is more efficient than a long thread of s, OpenTouch Conversation offers a Office Suite plug-in so users can start a voice or IM conversation from their Outlook client. In Outlook, select an from a colleague* and [ show the real-time presence that s green as the colleague s phone is idle]. OpenTouch pushes its presence information into the Office applications. - As your colleague s is not on the phone, you may IM him/her. [Hoover the mouse on the sender s name] and [ click to IM], [text] Are you ok for a short call?. Yes, so you may [ escalate to a voice or video call]. [ Show that the presence indication shows now busy in the window] because your colleague is on a conversation with you. You may also [ hangup from the OpenTouch add-in]. - You re looking up someone * in the Outlook directory, when you could have [ placed a voice call from the Office ID card] instead of IMing. - This integration is available is also to gain time when editing Office documents. You received a word document with a comment from a colleague*. Hoover the mouse on the comment and get the ID-Card] Show presence, and click to call from your OTC device of choice. * the colleague must be part of your favorite OTC user list and have OTC PC or ipad on (to see your IMs). COPYRIGHT 0 ALE INTERNATIONAL. ALL RIGHTS RESERVED.

5 AT THE OFFICE (/) INFORMATION WORKERS NEED FAST RESPONSES AND INSTANT DOCUMENT INFORMATION TO GET THE JOB DONE -You may also choose an less intrusive media such as IM: [From OpenTouch Conversation PC] [ show a favorite contact card* and text a message] instead of a voice or a video call. You may escalate to voice, video or document sharing [ add voice then share your desktop, choose the monitor to cast, show the purple outline that indicates a shared screen] with a flew clicks. If you need an additional information, you may add as many participants as you need [ click the add button, lookup someone in your favorite list*, show the presence status, and add a participant, then end the conversation]. These ad-hoc escalations get the job done more quickly than setting up formal web conference meetings. * the colleague must be part of your favorite OTC user list and have OTC PC or ipad or Android Tablet on (to see your IMs and shared monitor). 7 8 INFORMATION WORKERS NEED MORE FREQUENT CONTACTS WITH CUSTOMERS AND PARTNERS SCHEDULE A MEETING BEFORE THE DEMO: UPLOAD A DOCUMENT; TEST WITH OTC WEB (INSTALL THE SHARING PLUGIN) OFFICE 00/0 REQUIRED! You may schedule a web conference very easily from Outlook and invite guests [7 Schedule/show a meeting for tomorrow in Outlook with a colleague and a personal (or the prospect s) address and add the OT Conversation details [show the on ipad or Android tablet]. You may reschedule [in Outlook reschedule so that the meeting is now, show the update on OTC clients]. ALTERNATE METHOD IF NO OFFICE INTEGRATION: [7 Schedule a meeting for now in Chrome s app launcher s OT Meeting Planner with a colleague and a personal address] You may join from your OTC client wherever you are [8 show meeting indication on PC and ipad or Android or iphone or Chrome Meeting Planner]. You join in one click (even if you are a guest) on all phones [9 join with voice from OTC PC and 0 from your personal account with OTC Web, dial out to your prospect s number]. You may see who joined and who s talking, present and share [ play an uploaded presentation, navigate through it, annotate it show it on OTC Web] get feedback by IM while presenting with anyone outside the enterprise. All documents stay safe on premises. You may also grant your guests controls to annotate the conference [. OTC PC: Select a guest, click to promote him, show that OTC Web now allows annotations] [7. Leave the conference] COPYRIGHT 0 ALE INTERNATIONAL. ALL RIGHTS RESERVED

6 ON-SITE MOBILITY AT THE OFFICE (/) MANY ORGANIZATIONS MOVE TO OPEN OFFICE SPACES: WHAT ABOUT CONFIDENTIALITY? - OTC multi-device flexibility allows to shift the session to another of your devices if you need to walk to another location [ on OTC PC, shift the call to iphone or Android smartphone and then get the call back to OTC PC, then hang-up] MANY ORGANIZATIONS MOVE TO FLEXIBLE OFFICE SPACES: HOW TO ENJOY BUSINESS COMMUNICATIONS WHEREVER YOU ARE? -If you use shared desks at the office or if you are in a meeting room, you may want colleagues to find you easily update the presence status with your current location, show it be updated on iphone, Android or ipad]. -You may also want to temporarily own a local desk phone, for instance when you go to a meeting room to place and receive important calls. [ edit your active routing profile and fill the prospect's number as other number, IM a colleague to call you: the other number rings and you still have control from the PC to divert the call to voic ] TABLETS IN WIFI-ENABLED OFFICE SPACE: ADD REAL-TIME TO YOUR BUSINESS APPS - If your enterprise WIFI can handle VoIP and Video (for instance with A-LE Unified Access technology), tablets that users have to take notes, present business applications to customers can also be used for real-time conversations. Tablet - [ipad] Select [All office devices] profile. When [receiving a video call ], show that both OTC PC and OTC ipad ring. [.Answer with video from PC]. The discussion required a bit of confidentiality so [. shift the conversation to ipad ] and enjoy [. CIF screen video]. You may now move to a nearby room. [hangup] - A tablet is an excellent device to share contents or see shared contents: [. video call a colleague], in Safari lookup for a pdf, [. tap Open with OpenTouch ], escalate to a document sharing session [ tap the presentation icon], select and play the document, show that the colleague can see it and [7. move to next page]. Collaboration on the go as never been as easy. 7 - Need additional advice from another colleague, you may [8. lookup the enterprise directory], [show the presence information] and [9. add the participant by tapping + ] to the conversation with a few taps. OpenTouch displays who s talking and the presentation to everybody. When several participants are involved, [0. tap on IM], texting can be an easy way to provide comments without interrupting the speaker COPYRIGHT 0 ALE INTERNATIONAL. ALL RIGHTS RESERVED.

7 PERSONAL VIDEO GEOGRAPHICALLY DISPERSED TEAMS HAVE BETTER ENGAGEMENT WITH PERSONAL VIDEO. - Some jobs, such as executives, sales leaders need to see the body language of the people they talk to. Personal video can save them time and money travelling to video rooms. With OTC PC, you may initiate a video call [ tap the video call icon in the ID card, show picture-in-picture] or escalate a regular voice call to video when needed. All privacy requirements are taken into account as you may pause the video or answer in audio only [ show video pause and unpause]. - Many of these executives spend a lot of time travelling. So they may not be at the office with a PC at their desk. With OTC they may place video calls or even shift existing calls to their ipad [ shift the video session to ipad, show it and shift back to PC]. - When they re in a video call OTC users can add participants [ on OTC PC, add a video enabled participant] and see the active talker or escalate to a document sharing session [ on OTC PC, add web conferencing and then hangup]. -Video is available as well during scheduled meetings [ Join a scheduled meeting from OTC PC, add other users with OTC PC or ipad to the session] and room-based systems (Lifesize equipment seen as a OT user) or deskphones users could be added to the session as well. This is how Alcatel-Lucent Enterprise sees the future of video conferencing: fully embedded in the daily UC app. Before the demo: need to test the video stream /latency? Dial 77 - a Lifesize Cam in Brest, France 7 COPYRIGHT 0 ALE INTERNATIONAL. ALL RIGHTS RESERVED.

8 ON THE GO (/) Forrester sees 0% increase of mobile employees over the next years! HOW TO GET IN TOUCH WITH TEAMS WHEN OFF-SITE? -OTC iphone/android offers your favorite contacts list in sync with your other OT apps as well as a search into local contacts and directory [. show contacts, toggle favorites, perform a search] -OTC iphone/android presents all upcoming meetings that you can join in a few taps. You ll see the participants. [ Show a scheduled meeting that you ve created before, join in one tap and show that you see participants. End the session] - Is your Android smartphone your device of choice when off-site? Keep on using its native interface: you ll be asked whether the call is personal or business [dial a PSTN number or a local contact and tap business and show OpenTouch] HOW TO NEVER LOSE IMPORTANT CALLS WHEN OFF-SITE? [DEFINED SUPERVISION GROUPS NEEDED] - You re always in control: OTC performs user-centric routing [ Show routing profile, toggle to a Mobile-only profile, show that OTC PC is updated] so all call history and voic messages are unified [ show missed calls and visual voic . ] - Your team can give a hand when you can t answer calls: use supervision groups! It s up to you to decide when colleagues will monitor calls anywhere: at the office [ toggle your supervision off from OTC PC] but also on the go [7 toggle supervision on from OTC iphone/android, change presence status to «be right back» from iphone/android]. When there s an important call (have a colleague call you), colleagues on [another OTC PC] will see it and your offline status and can [8 answer] immediately. When you re online again, you ll see [9. show history log on OTC iphone and Android] who answered COPYRIGHT 0 ALE INTERNATIONAL. ALL RIGHTS RESERVED.

9 ON THE GO (/) A recent study predicts Public Hotspot for Every 0 people on Earth by 08! LEVERAGE ENTERPRISE AND PUBLIC WIFI HOTSPOTS FOR INSTANT BUSINESS RESPONSE OT SBC NEEDED FOR THIS DEMO - You benefit from enterprise services even when off-site: OTC iphone and Android offer automatic VoIP when hooked to a WIFI network corporate or public. [before the demo, launch OTC iphone or Android Smartphone, make sure the VoIP icon is active]. You may call anybody [call a contact] and benefit from mid-call services [ show the call control buttons] including switching to the cellular mode [ switch to cellular] when walking away from the wifi hotspot. [hangup] You ll also [ see who s calling you. Accept then hangup] on incoming VoIP calls. 7 - If you need a quick response from your colleagues, you may start an OpenTouch IM conversation anytime: you see the real-time presence and one tap is all you need for a chat [. show the id card of a contact, show the presence indication] [. start an IM session, [7 show Is typing indication]. You may even add other people if more than one person is needed [8. show the add participant]. Leave the conversation. 8 LEVERAGE ENTERPRISE AND PUBLIC WIFI HOTSPOTS FOR INSTANT COLLABORATION OT EDGE SERVER NEEDED FOR THIS DEMO + UPLOAD A NICE DOCUMENT ON YOUR TABLET BEFORE - Imagine you re outside a prospect s premises reviewing the project s open points so you ll have a great meeting. You got a quick question: unlock you Android tablet, use the local hotspot, launch OpenTouch Conversation and [. IM your usual subject matter expert (a colleague)]. He s available and you [. share with him a document] from OTC Android Tab and ask your question by IM. He texts back I ll show you the network blueprint and [. he shares his OTC PC screen]. [. Show the shared screen] on Android Tablet. Only minutes and you got an answer! - You can t attend your weekly sales meeting because you re at the train station: join with one tap from OTC Android and you ll see the slides (presented by a colleague) in addition 9 to the audio! COPYRIGHT 0 ALE INTERNATIONAL. ALL RIGHTS RESERVED.

10 AT HOME AN INCREASING NUMBER OF EMPLOYEES WORK FROM HOME PART TIME: HOW TO REACH THEM? - OTC displays users not a choice of numbers [ show OTC PC conversation wall, favorites and search] - What s the difference with a call forwarding or twinset feature? With OTC you have full control of where you want to reached [ show OTC PC routing profiles, change to a customized PC-only profile, show that it s PConly on your ipad or iphone] and you can change it any time [ toggle the routing profile on iphone or ipad back to My Office Devices, customize the profile by adding as other number your prospect s GSM number] or let OpenTouch call you on all devices [ on OTC PC, IM a favorite colleague to call you: all your devices (and the prospect s) will ring. Divert the call to voic . All devices will stop ringing. Remove the prospect s number from your routing profile]. With OTC you get access to aggregated call history and unified messaging as if in the office [ show call history, and 7 visual voic ] You may enjoy VoIP over Internet to reduce costs. [8 Create a PC-only profile with dial-from PC]. REMOTE WORKERS: HOW TO BOOST TEAM ENGAGEMENT ACROSS DISTANCES? - User presence is key for remote workers to stay in touch with their teams [9 show your colleague s presence status] or to indicate that they re not available at a particular time [0 show presence status update] Group chat is a great way for teams to be part of a virtual room where you see presence, exchange quick IMs and upload working documents. [Before the demo: create the reversation-less conference described below and send the invite to your personal account] [ Show a reservation-less conference on OTC PC, called Group chat that you ve created before and invited participants, and stored documents] Even non-ot Conversation users can enjoy the group chat session [ show the URL session details and join from OTC Web on ipad or Android tablet without dial-in or out, show that the session shows up on OTC PC then join from OTC PC, exchange some IMs]. Participants can escalate to live voice or web sharing anytime. Leave the session [show that the group chat is still on for the OTC Web user] -Easy access to video is a way to boost engagement of home workers [ Show an ID card, launch a video call then escalate to web conferencing] 0 COPYRIGHT 0 ALE INTERNATIONAL. ALL RIGHTS RESERVED.