Attendees. Joining a Training. GoToTraining User Guide

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1 Attendees Joining a Training Attending a training requires registration. If you have registered through an invitation or registration link, you will receive a confirmation with a link to join the training. If you are joining a training already in session and have not yet registered, you are prompted to do so. Note: Some trainings may require your approval prior to the delivery of a confirmation . To join a training from a confirmation 1. Open the confirmation Click the link to join the training provided in the confirmation If prompted, click Yes, Grant or Trust to accept the download. 4. If the organizer has not yet started the session, you see the Waiting for Organizer screen. To join a training from a calendar application If you clicked the link to Microsoft Outlook or Apple ical on your confirmation , your training session is already scheduled on your calendar. 1. Open your calendar. 2. Click the GoToTraining link on the date of the session. 3. On the Appointment page, at the scheduled time click the link to join the training. 4. If the organizer has not yet started the session, you see the Waiting for Organizer screen. To join a training from the jointraining.com web page 1. Type jointraining.com in your browser address bar. 2. Hit Enter. 3. On the Join the Training page, enter the Training ID and your Address. 4. Click Continue. To join a training from the GoToMeeting Suite for Mac 1. Click the GoToMeeting icon on your desktop. The GoToMeeting Suite opens. 2. Click Join. You are prompted to enter the Training ID Citrix Online, LLC. All rights reserved. 16

If you are joining a training already in session and have not yet registered, you are prompted to do so. Note: Some trainings may require your approval prior to the delivery of a confirmation email.

2 To join a training from the GoToMeeting system tray icon 1. Right-click the GoToMeeting icon in the lower-right system tray. 2. Select Join. You are prompted to enter the Training ID. Waiting for Organizer screen The Waiting for Organizer screen indicates that your training organizer has not yet started the session. When the organizer starts the session, this screen disappears, and the GoToTraining Viewer and Control Panel begin to download Citrix Online, LLC. All rights reserved. 17

Waiting for Organizer screen The Waiting for Organizer screen indicates that your training organizer has not yet started

3 GoToTraining Viewer and Control Panel - PC The GoToTraining Viewer and the attendee's Control Panel appear on the attendee's computer monitor whenever a training is in progress. a. Click to show/hide Control Panel. b. Click to maximize/minimize the GoToTraining Viewer. c. Click to use drawing tools. d. Click to raise/lower hand. e. If the organizer has unmuted the audio, click to mute/unmute your line. Note: If you joined by phone, you must enter your PIN to mute/unmute your line. f. Attendee List: Viewable only if the organizer has made it visible to attendees. g. Audio: Choose how you want to join the audio portion of the training. Audio options are set by the organizer. h. Materials: Viewable only if the organizer has made it visible to attendees. Documents and links in this section are provided by the organizer. i. Chat: Viewable only if the organizer has made it visible to attendees. j. GoToTraining Viewer: The presentation is viewed in this window. Use the drop-down menu in the lower right corner to adjust the size of the Viewer. The Waiting Room, displayed in the Viewer in the following illustration, appears whenever an attendee is waiting for a presenter to begin showing his or her screen Citrix Online, LLC. All rights reserved. 18

Note: If you joined by phone, you must enter your PIN to mute/unmute your line. f. Attendee List: Viewable only if the organizer has made it visible to attendees. g.

4 GoToTraining Viewer and Control Panel - Mac The GoToTraining Viewer and the attendee's Control Panel appear on the attendee's computer monitor whenever a training is in progress. a. Click to show/hide Control Panel. b. Click to raise/lower hand. c. If the organizer has unmuted the audio, click to mute/unmute your line. d. Attendee List: Viewable only if the organizer has made it visible to attendees. e. Audio: Choose how you want to join the audio portion of the training. Audio options are set by the organizer. f. Materials: Viewable only if the organizer has made it visible to attendees. Documents and links in this section are provided by the organizer. g. Chat: Viewable only if the organizer has made it visible to attendees. h. GoToTraining Viewer: The presentation is viewed in this window. The Waiting Room, displayed in the Viewer in the following illustration, appears whenever an attendee is waiting for a presenter to begin showing his or her screen Citrix Online, LLC. All rights reserved. 19

Audio: Choose how you want to join the audio portion of the training. Audio options are set by the organizer. f. Materials: Viewable only if the organizer has made it visible to attendees.

5 Audio Audio: Using Telephone Connecting to audio using telephone 1. After you have logged into the training, select Use Telephone in the Audio pane of your Control Panel. 2. Dial the conference call number provided. 3. Enter the access code followed by the # key. 4. Enter the Audio PIN followed by the # key. Note: All attendees are joined unmuted by default. You can set mute/unmute preferences in the Attendee List or on the grab tab (which requires that you enter the PIN). See Manage Attendee Audio. Organizers Only: Managing audio through the telephone Command Function Action *2 Count Provides the number of participants currently on the conference call. *3 On-Hold Beeps By default, organizer hears beeps until the first caller arrives. Press *3 to turn off the on-hold beeps. *4 Menu Provides a menu of available conference commands. *5 Mute/Unmute Attendees Sets mute/unmute modes for attendees. By default, all attendees are unmuted. Pressing *5 cycles through the following options: *6 Mute/Unmute Organizer Mute attendees attendees can unmute themselves Mute attendees attendees cannot unmute themselves Unmute attendees all attendees are unmuted Mutes the organizer s line. Pressing *6 again unmutes the line. *8 Tone Controls Sets entry and exit tones. By default, entry and exit tones are on. Pressing *8 cycles through the following options: Entry and exit tones off Entry tone off/exit tone on Entry tone on/exit tone off Entry and exit tones on 2011 Citrix Online, LLC. All rights reserved. 20

You can set mute/unmute preferences in the Attendee List or on the grab tab (which requires that you enter the PIN). See Manage Attendee Audio.

6 Audio Checklist: Using Mic & Speakers For additional help with audio problems, see Audio Troubleshooting. Mic & Speakers Device Recommendations When using Mic & Speakers, audio quality can vary based on your audio software/hardware manufacturer as well as your operating system. The following table lists tested hardware devices in order of best quality to poor quality. Listed in order from best quality to poor quality USB* headset connected to your computer Best Headphones and USB* microphone connected to your computer Analog** headset connected to your computer Good Headphones and analog microphone** connected to your computer External speakers and analog microphone + Laptop built-in microphone and speakers Poor External speakers and USB Webcam microphone Poor *USB Cable **Analog Cable 2011 Citrix Online, LLC. All rights reserved. 21

The following table lists tested hardware devices in order of best quality to poor quality.

7 Mic & Speakers Setup - PC Users To select and test your Mic & Speakers 1. After you've logged into the session, select Use Mic & Speakers in the Audio pane of your Control Panel. 2. Click Audio Setup. a. Select a microphone from the drop-down list. Speak into your microphone: If the correct device is selected, the meter lights up green. b. Select speakers from the drop-down menu. Click Play Sound: If connected correctly, the meter lights up green and you hear an audio track through your speakers. Note: If the green meters do not light up, select another device listed in the menu and repeat the test. c. The volume bar can be adjusted at any time during the session. 3. Click OK. Note: Advanced - Audio levels are automatically adjusted. We recommend you keep this checked. If you uncheck this selection, you must manually configure your audio settings through Windows Sounds and Audio Devices. If your attendees can t understand you because your voice is distorted, try un-checking Microphone boost Citrix Online, LLC. All rights reserved. 22

Click Play Sound: If connected correctly, the meter lights up green and you hear an audio track through your speakers.

8 Mic & Speakers Setup - Mac Users Mac users can select audio devices in-session only. Input and output devices connected to your computer are automatically detected. To select and test your Mic &Speakers 1. You can select and test your audio devices through the Audio pane of the Control Panel. If your audio devices are connected correctly, you see the sound meters in the control panel light up green. 2. If the meters for Mic or Speakers do not light up green when you or others are speaking, click on the icons in the Audio pane of the Control Panel. A drop-down menu appears when you click either icon. Microphone - To test, speak into your microphone; if the correct device is selected, the meter lights up green. Speakers - To test, select a device from the drop-down menu. If connected correctly, the meter lights up green and you hear an audio track through your speakers. If the green meters do not light up, select another device listed in the menu and repeat the test. Adjust speaker volume on your Mac keyboard Citrix Online, LLC. All rights reserved. 23

If your audio devices are connected correctly, you see the sound meters in the control panel light up green. 2.

For Attendees. Joining a Training. GoToTraining User Guide

For Attendees. Joining a Training. GoToTraining User Guide For Attendees Joining a Training To join a training session, you must first register for the session. Click the Registration link from the GoToTraining invitation email to fill out the registration form.