Fetch TV App Guide 1 Fetch TV App ios and Android Document Version 1.13
2 Fetch TV App Guide
Fetch TV App Guide 3 Contents Welcome to the Fetch TV App 4 Before you start 5 Installing the Fetch TV App 9 Connect to your Fetch TV Box 11 Home 13 My Stuff 15 Movies 22 TV 29 Search TV Guide, My Stuff, and more 36 Manage 37 Playing content on your mobile or tablet 39
4 Fetch TV App Guide Welcome to the Fetch TV App With the Fetch TV App, you can use your phone or tablet to enjoy Fetch TV at home or on the go: 1. Watch selected Movie Rentals anywhere plus Movie Box movies if part of your subscription 2. Set recordings from anywhere so you never miss your shows 3. Watch SD Free to Air TV recordings from your Fetch TV Box when you re at home 4. Watch selected entertainment channels anywhere if included in your subscription 5. Watch trailers and browse available on demand movies and shows 6. Control your Fetch TV Box using your mobile device as a remote control 7. Find out what s on TV now and what s coming up, all without interrupting what you re currently watching
Fetch TV App Guide 5 Before you start Before installing the Fetch TV App, check that your mobile device is supported and you are aware of the network and connection requirements. Note: The Fetch TV App screens used in this guide may look slightly different depending on which mobile device you are using. You can use the Fetch TV App on these devices ios Devices Device OS Remote iphone iphone 3GS iphone 4 iphone 4S iphone 5 iphone 5C iphone 5S ipod Touch ipod Touch (4th generation) Play FTA TV Recordings SD Play Movie Box and Live Subscription TV Rent movies Play Movie Rentals ios 6.0+ - - ios 6.0+ - ios 6.0+ - - ipod Touch (5th generation) ios 6.0+ - - ipad ipad 2 ipad (3rd and 4th generation) ipad Mini ios 6.0+ -
6 Fetch TV App Guide Android Devices The following devices are supported by Fetch TV App version 2.1.201. Note: For devices on Android OS 2.3.3-4.0, the Fetch TV App version 2.0.190 is still available from Google Play but the user may experience a reduction or loss of Fetch TV service functionality especially as relates to new features. Device OS Remote Android Phones Samsung Galaxy S2 Phone Samsung Galaxy S3 Phone Samsung Galaxy S4 Phone Samsung Galaxy Note Samsung Galaxy Note 2, 3, 4 Galaxy Nexus Phone Nexus S Phone Sony Xperia Phone HTC Desire S Phone Android Tablets Acer Iconia Archos G9 Asus Eee Pad Asus Transformer Prime Lenovo ThinkPad Tablet Samsung Galaxy Tab 7.0, 7.7, 8.9, 10.2 Samsung Galaxy Tab S 8.4-4.0 Samsung Galaxy Tab S 10.5-4.0 Sony Tablet P Sony Tablet S Android Phones Samsung Galaxy S2 Phone Samsung Galaxy S3 Phone Samsung Galaxy S4 Phone Samsung Galaxy Note Samsung Galaxy Note 2, 3, 4 Galaxy Nexus Phone Nexus S Phone Sony Xperia Phone Play Free To Air TV recordings Play Movie Box and Live Subscription TV Rent movies Play Movie Rentals OS 4.0+ OS 4.0+ OS 4.1+
Fetch TV App Guide 7 What you can watch Play Movie Rentals You can play selected movies you ve rented on your mobile or tablet. There s a limit of 3 registered mobile devices on which you can watch rented movies. You can play 1 movie rental at a time across your devices (mobiles, tablets or Fetch TV Box). This feature may not be available for all Fetch TV Service Providers. Play Free to Air TV Recordings You can play Standard Definition Free to Air TV recordings (see Page 15) on your mobile or tablet. Recordings for Subscription TV may not be played on mobiles and tablets. There s a limit of 5 mobiles and tablets on which you can watch Free to Air recordings. You can play your recordings across any of your paired mobile devices at the same time. Play Movie Box movies You can watch Movie Box movies if they are included with your Fetch TV subscription. There s a limit of 3 registered mobile devices for watching Movie Box (see Page 28) and you can watch on up to 2 mobile devices at a time. However, you are able to switch between playback devices - limited to 2 switches a month and 10 switches a year (see Page 39). Play Subscription TV channels There s also a limit of 3 registered mobile devices for watching subscription TV channels (see Page 30). See above and Page 39 for details on switching devices. The following channels can be played if included with your Fetch TV subscription: Movie Box Disney Disney Junior Baby TV MTV MTV Music MTV Dance MTV Classic Fox Sports News BBC World News Fashion TV Travel Channel Bloomberg Euro News France 24 Al Jazeera CCTV News TVH!ts E! Entertainment Style Syfy ESPN ESPN 2 National Geographic Animal Planet Nat Geo People TLC Disc Home & Health Disc Science Discovery Turbo Nickelodeon Nick Jr Channel News Asia
8 Fetch TV App Guide Recommended network setup You can use the app if your mobile device is set to flight mode but you ll need a network connection to start the app the first time and to use some features like renting movies. You need to pair your mobile device to your Fetch TV Box to use some features of the Fetch TV App. Setup Use Fetch TV App to Mobile device is NOT paired to Fetch TV Box Browse TV Guide Browse on demand Movies and TV Shows Watch movie trailers / trailer TV channel Mobile device and Fetch TV Box are paired but not necessarily on the same network Same as the above, and Watch live Subscription TV, Movie Box, and Movie Rentals on mobile device Schedule recordings Manage recordings and series tags Rent movies (Android only) Add movies to Wishlist Mobile device and Fetch TV Box are paired and on the same network (Probably your home Wi-Fi network) Same as the above, and Watch Standard Definition Free to Air recordings on mobile device Change channels on Fetch TV Box Pause/play programs on Fetch TV Box Use on screen remote to control Fetch TV Box
Fetch TV App Guide 9 Installing the Fetch TV App Download and install the Fetch TV App from your supported mobile device s app store. Launch the Fetch TV App 1. After installing the Fetch TV App, select the Fetch TV icon on the desktop to launch. 2. The app loads Figure 1 : Fetch TV App icon Figure 2 : Fetch TV App starting up 3. Your mobile device needs a network connection for the first use of the app, if not you ll get a Login Error. If this happens, connect to your mobile or Wi-Fi network and start the app again. 5. After launching the Fetch TV App on your mobile device, the home screen loads. Figure 3 : Login Error 4. The first time you launch the app it will display new features and tips to get you started. Scroll across to see all tips and select Close when done. You can access these again through the Manage menu. Figure 4 : Help
10 Fetch TV App Guide 6. To use all the features of the Fetch TV remote app, you can connect your mobile device to your Fetch TV Box through Manage (see Page 11). Tip: At some point you ll see a prompt to rate the app, just follow the prompt, if you want to rate and review the Fetch TV App through the App Store or Google Play. Figure 5 : Manage
Fetch TV App Guide 11 Connect to your Fetch TV Box You can use the Fetch TV app to browse the TV Guide or see which Movies and TV Shows are available on the service, even if you are not connected to your Fetch TV Box. Connect your Fetch TV Box to your mobile device to use the Fetch TV app to schedule recordings from the TV Guide and manage them in My Stuff. Also connect to watch content on your mobile device. If your mobile device is on the same network as your connected Fetch TV Box (see Page 5), you can also drive your Fetch TV Box through the app using your mobile device like a remote control. You only need to connect once, but if you manually disconnect your mobile device from the Fetch TV Box, or uninstall and reinstall the Fetch TV app, you will need to reconnect again to use all features of the app. Connection Required When your Fetch TV box and mobile are not connected and you try to rent a movie, record, manage recordings in My Stuff, or watch content, you will get a message similar to the one below. Figure 6: Connection Required pop-up
12 Fetch TV App Guide To connect your mobile device and your Fetch TV Box 1. Launch Fetch TV on the TV connected to your Fetch TV box. Press on your remote control to bring up the main menu. 2. Go to Manage > Settings > Mobile & Tablet and press 3. Select Connect and press. Take note of the connection code shown on screen. The code will expire in 3 minutes. 4. Launch the Fetch TV App on your mobile device. Go to Manage > Set-Top-Box > Connection. 5. Type in the 6 digit connection code shown on the Mobile & Tablet screen. 6. Finally, read and if you agree to the terms accept the license agreement. Direct Connection Required Manage connected devices If your mobile device is on a different network to the Fetch TV Box, you may get a message similar to the one below: You can see all mobile devices paired with your Fetch TV box. 1. On your Fetch TV Box, go to Manage > Settings > Mobile & Tablet and press. 2. Then choose the Manage Mobile tab. Figure 8: Direct connection required pop-up No Connection If you switch to flight mode, you can still use the Fetch TV App but may see an error if you try to use some features, such as rent a movie. You can use all features again once your device has a network connection. Make your mobile device is connected to the same network as your Fetch TV Box. In a direct network connection, network traffic must be directly routable to the Fetch TV Box from the device.
Fetch TV App Guide 13 Home After launching the Fetch TV App on your mobile device, the home screen loads. Use the menu at the bottom of the screen to navigate the app. Select Featured on the menu to come back to the home screen. Figure 10: Menu Figure 9: Featured Remote On screen remote to control Fetch TV on connected Fetch TV Box (see Page 14) Featured My Stuff Movies TV Manage View the Fetch TV App home screen View and manage your recordings, scheduled recordings, series tags, and on demand movie rentals. Watch Standard Definition Free to Air recordings on your device. Browse on demand movies available on Fetch TV. Watch selected movies on your device if available for your Fetch TV service. Find out what s on TV now and browse your local TV guide. Also browse on demand TV shows. Once you ve connected to your Fetch TV Box (see Page 11), schedule recordings from the TV guide. Watch live Subscription TV channels on your device. Connect to your Fetch TV Box, select your region for the TV Guide, or set your Reminder and Recording start and end time.
14 Fetch TV App Guide On screen Fetch TV remote Select to use your mobile device like a remote for controlling your connected Fetch TV Box. Select Close to exit from the on screen remote. Mute Information Bar Exit (from screen) Main Menu/Home Back (up a level) Volume Up/Down Enter/Select Channel Up/Down Directional Arrow Function Keys (Add Reminders, Add/ Remove channels, All/ My Channels Record Message Closed Caption Clear Stop Rwd. Pause/Play, FF Keypad (e.g. to type in Search term
Fetch TV App Guide 15 My Stuff Once you ve connected to your Fetch TV Box, select My Stuff from the menu to view and manage your recordings, movie rentals, and more. Home Search Recorded TV Scheduled Series Tags My Movies Messages Watch on My Mobile Go back to the Home (Featured) screen Search for a recording View all recordings made from the TV Guide All programs you have set to record will appear in the Scheduled listing View and manage all series you have tagged to record See all your current movie rentals and wishlisted movies. A blue dot means there are new rented movies. Read notifications sent from Fetch TV Movies and Standard Definition Free to Air TV recordings available to watch on your mobile device The My Stuff option on the menu shows the number of new rented movies available to watch on your mobile. This is also shown on the Fetch TV App icon. Figure 11: My Stuff
16 Fetch TV App Guide Recorded TV Select My Stuff > Recorded TV to view all recordings made from the TV Guide. Back Go back to My Stuff. 5 items > Fetch TV automatically groups recordings from the same series together. Select to view all recordings in the folder. (Recordings) (Series Tag) (Protected) Recorded Program Program is currently recording. All programs in the series are tagged for recording. Recording is protected from being deleted, if Fetch TV needs to clear older recordings to make space for new recordings on your Fetch TV Box. Select a recording to view program info and play it on your connected Fetch TV Box now. Figure 12 Recorded TV Play recordings You can play recordings on your Fetch TV Box and connected TV or on your mobile device, if supported (see Page 5). 3. Use the playback controls (see Page 44) and click Done to view the program details. Note: You can only play Standard Definition Free to Air TV recordings on your mobile device playback of Subscription TV recordings on a mobile device is not available. 1. To play a recording, select the program from Recorded TV. 2. From the recording details, select the Play option. To play on your Fetch TV Box and TV, select Play on TV To play on your mobile device, select Play on my <device> 1 Tips: - See all your available recordings in My Stuff > Watch on My Mobile (see Page 21). - Fetch TV remembers where you stop watching an SD Free to Air recording so you can resume playback from any of your other devices.
Fetch TV App Guide 17 Scheduled Select My Stuff > Scheduled to display all programs you have set to record. Select a scheduled recording to change the details, such as the recording start and end time. Series Tags Select My Stuff > Series Tags to view and manage all TV series you have tagged to record. Back Edit Series Tag Go back to My Stuff. Change the priority of your series tags (see Page 18). Programs higher in this list will take priority if there is a recording conflict with a program lower in the list. Select a series tag to view the details (see Page 18). Figure 13: Scheduled Recordings Figure 14 Series Tags
18 Fetch TV App Guide Edit priority of series tags Series Tag details Programs higher in the Series Tag listing will take priority if there are recording conflicts with programs lower in the list. The service notifies you if a series tag program could not be recorded. Select a series tag to view the number of recordings on disk, the number of recordings scheduled in the next 24 hours, and more. 1. Select the Edit option, then select the icon and move the series up or down the list. 2. Select Done to save the priority. Figure 16: Series Tag details Figure 15: Series Tags edit
Fetch TV App Guide 19 My Movies Select My Stuff > My Movies to view all your current movie rentals and movies you added to the Wishlist. Movie rentals are available to watch as many times as you want for 48 hours from when you first start watching them. Back Movie Go back to the My Stuff screen Select a movie to view the movie info, and then watch the movie on your Fetch TV Box (see Page 22). Rented Movies Lists all the movies you ve rented. Wishlist Lists all the movies you added to your wishlist. Movie is on your wishlist Figure 17 : My Movies
20 Fetch TV App Guide Messages Read notifications sent from Fetch TV. Back Message Go back to the My Stuff screen Select message to read. New messages are marked with Figure 18 : Messages
Fetch TV App Guide 21 Watch on My Mobile Select My Stuff > Watch on My Mobile to see all items you can play on your mobile device. Back Recordings Movies FAQs Go back to the My Stuff screen See all Standard Definition Free to Air recordings you can watch on your mobile device See all movies you can watch on your mobile device. Includes rented movies and Movie Box movies on your wishlist. Important information about playing content on your mobile device. Figure 19 : Watch on My Mobile
22 Fetch TV App Guide Movies Select Movies from the menu to view the on demand movies available on Fetch TV. The Movie Services available to you will depend on which Fetch TV service you have. Home Search Movie Rentals Movie Box All Movies By Genre Go back to the Home (Featured) screen Search for a movie or TV show (see Page 36) Browse latest and catalogue titles available for rent Browse and watch 30 movies included in your Fetch TV subscription (may not apply to your service) Browse movies by genre All Movies By Provider Browse movies by provider Figure 20: Movies
Fetch TV App Guide 23 View movie info Select a movie to get the cast and crew info, Rotten Tomatoes rating, watch the trailer (if available), and more. Back Wishlist Watch Trailer Rent (2 days) Go back to Movies catalogue Add movie to the Wishlist in My Stuff > My Movies. Play movie trailer on mobile device. You can pause, rewind, and fast forward through the trailer, and switch between full or wide screen mode. Tap the screen and select Done to exit the trailer. Rent movie to play back on Fetch TV Box (rental price depends on the movie). Only available on Android mobiles and tablets. For iphone or ipad, rent the movie on your Fetch TV Box. f, t, @, SMS Share movie info on your Facebook profile or Twitter feed, or by email or text message Info Movie information includes: Standard Definition (SD), High Definition (HD) or 3D Synopsis, genre, length, classification, and consumer advice Figure 21 : Movie info Cast and Crew Rotten Tomatoes rating and reviews More titles in the genre More titles by the movie provider
24 Fetch TV App Guide Rent a movie If you re using an Android mobile or tablet, you can rent movies through the Fetch TV App once you ve connected to your Fetch TV Box (see Page 11). If you have an iphone or ipad, you ll need to rent the movie through your Fetch TV Box. 1. On Android device, view the movie you want to rent and select the Rent option. Figure 22 Rent movie 2. If the movie is available in different formats, such as HD or 3D, select the format of the movie you wish to rent. Figure 23 Formats available for rent
Fetch TV App Guide 25 3. Enter your Parental PIN. Figure 24 Rent Movie 4. When your purchase is approved, select OK. 5. Your movie rental is added to the My Movies listing in My Stuff (see Page 19). 6. Select the movie from My Movies to view the movie info and play options.
26 Fetch TV App Guide Play a movie rental You can play movie rentals on your mobile device if flagged with Playable on mobile. Note: Some services may not support playback of movie rentals on mobile devices, only on your Fetch TV Box. 1. Select the movie you rented from My Movies then: To play on your Fetch TV Box and TV, tap Play on TV To play on your mobile device, tap Watch on Mobile Figure 26 Playback options 2. When playing on mobile or tablet, Fetch TV must register your device for playback (for more information, see Page 39).
Fetch TV App Guide 27 3. After the movie starts playing you can pause and resume it, fast forward, and more from the playback controls. Tip: Fetch TV remembers where you stop watching a movie so you can resume playback from any of your other devices. Figure 27 Playback controls for TV playback
28 Fetch TV App Guide Play Movie Box Once you ve connected to your Fetch TV Box (see Page 11) you can watch Movie Box movies on your Fetch TV Box and connected TV or on your mobile device if supported. You can watch Movie Box movies on your mobile, tablet, or Fetch TV Box and TV if they are included as part of your Fetch TV subscription. 1. To play a movie, select it from Movie Box. Figure 28 Movie Box play options 2. From the movie details, select the Play option. To play on your Fetch TV Box and TV, tap Play on TV To play on your mobile device, tap Watch on Mobile 3. When playing on mobile, Fetch TV must register your device for playback (Page 39). 4. Use the playback controls (see Page 44) and tap Done to go back to the movie info.
Fetch TV App Guide 29 TV Select TV from the menu to see what s on now, or browse the TV guide and on demand TV shows available on Fetch TV. Home Search Watch Live Play on TV TV Guide TV Shows Go back to the Home (Featured) screen. Search for a program in TV (see Page 36). Once you ve connected to your Fetch TV Box (see Page 11) watch live Subscription TV channels on your mobile device. Once you ve connected to your Fetch TV Box, see what s playing on TV now and switch channels on your Fetch TV Box. Browse your local TV guide for the next 7 days. Browse on demand TV shows available on Fetch TV. Figure 29: TV
30 Fetch TV App Guide Watch Live Watch live Subscription TV channels on your mobile device now (if supported, see Page 5). Select TV from the menu and choose Watch Live. Note: If you don t see channels, you may need to upgrade your subscription. On your Fetch TV Box go to Menu > Manage > Subscriptions, and follow the on-screen prompts. Play on TV See what s on Fetch TV now. Select TV from the menu, then choose Watch Live. You can use the app like a remote control to select and switch channels on your Fetch TV Box. Back Go back to the TV menu Back Go back to the TV screen Channel Select a channel to start watching. Not all live Subscription TV channels are available for viewing on mobile devices. Select the channel to play it now on your connected Fetch TV Box When playing on your mobile device, Fetch TV needs to register your device for playback. For more information, see Page 39. Fetch TV Box only programs Some shows may only be viewed on the Fetch TV Box due to content rights. Figure 31 : Play on TV Figure 30: Watch Live
Fetch TV App Guide 31 TV Guide See what s on Fetch TV for the next 7 days. Select TV from the menu, then select TV Guide. Back Go back to the channel listing TV channel Today Program See what s on TV up to 7 days ahead. Select the arrows to move across day by day. Select Today to bring up a list of days for which you can see the schedule. Select a program to view the program info, record the program, or set a reminder. Reminder when program starts. Movie on TV Fetch TV Box only programs Some shows may only be viewed on the Fetch TV Box due to content rights. Figure 32 TV Guide
32 Fetch TV App Guide View program info Select a program from the TV Guide to read the synopsis, record, or set reminder. If you ve connected your Fetch TV Box you can also watch it on TV now. Back Record Play on TV Reminder Set Go back to the TV Guide Record program. Also allows you to add time to the start/end of your recording and set a Series Tag (if available for the show). Watch the program now on your Fetch TV Box Add a reminder on the program to alert you when it is going to start f, t, @, SMS Share program info on your Facebook profile or Twitter feed, or by email or text message Figure 33 Program info Set up Recordings and Series Tag recordings To record a program via the TV Guide follow these steps: 1. Find and select the channel and program you want to record. 2. Select the Record option. 3. Change the recording details if needed. 4. To record all episodes in the series (if available), set Series Tag to ON. Figure 34 5. Select Save. Your recording will be saved in My Stuff (see Page 15). Program info: Record
Fetch TV App Guide 33 Recording details Cancel Save Record Single episode Recordings start/end time Cancel changes made to the recording details. Save changes made to the recording details. Set Record to ON to record program. Lets you add extra time (in five minute increments) to the start and end of your recorded programs, select the time increment you d like to add, e.g. + 5 min. The recording start and end times will change based on your selection. Record all episode Set Series Tag to ON to record all episodes of the program (if available). Recording Lets you add extra time (see above) to the start start/end time all and end of all recordings in the series Figure 35 Record Options Storage Setting Select an option to store series tag recordings on your Fetch TV Box - 1/2/5 Episodes only keeps the selected number of episodes on the Fetch TV Box (1, 2, or 5) - All (Managed) records all episodes and automatically deletes older recordings when space is needed on the Fetch TV Box for new recordings - All (Protected) records all episodes and protects the recordings from being deleted automatically Figure 36 Series Tag Options
34 Fetch TV App Guide Set Reminders You can set a reminder to alert you when your favourite programs are about to start. The default reminder time is 15 minutes and can be changed in the Manage menu. 1. In the TV Guide, select the program you want a reminder for. 2. Select the Reminder Set option. Figure 37 Program info: Reminder Set 3. Select OK to set the reminder. Remember, you can change the reminder time from the Manage menu (see Page 37). Figure 38 Set Reminder pop-up 4. When the program is about to start you will get a reminder pop up. Select Watch Now to switch to that program on your Fetch TV Box. Figure 39 Reminder pop-up
Fetch TV App Guide 35 TV Shows Select TV Shows from the TV menu to view the on demand shows available on Fetch TV. Figure 40 TV Shows To watch a show on your Fetch TV box Once you ve connected to your Fetch TV Box (see Page 11) you can select TV shows through the Fetch TV App and play them on your Fetch TV Box if they are included as part of your subscription. It is not currently possible to watch TV shows On Demand on your mobile device. 1. From the TV Shows menu, select a library to see all shows in the library. 2. Choose a show and scroll down to the Episodes to select an episode you d like to watch. 3. To watch the episode on your Fetch TV box now, select the Play on TV option. 4. If you have already downloaded the show, it will start playing immediately. 5. If you have not downloaded the show yet, it will start downloading to your Fetch TV Box and display a pop-up. Select Notify Me if you want to be alerted when it s ready to play, or Play When Ready to start watching the show as soon as it s ready. Figure 41: TV Show loading
36 Fetch TV App Guide Search TV Guide, My Stuff, and more Use the search box at the top of the Fetch TV App screen to find a movie or TV show on Fetch TV. 1. Select the search box and type the title, or a word from the title, of the program you are looking for. 2. Select Search to start the search. Figure 42 Search 3. If you are in Movies, only movies will be displayed in the search results. If you are in My Stuff, only recordings will be listed. Select a title from the search results to load the program info.
Fetch TV App Guide 37 Manage Select Manage from the menu to connect to your Fetch TV Box and access the features of your Fetch TV service on your mobile device. Home Connection Version Help Region Facebook Reminder Rec. extra time before/after Go back to the Home (Featured) screen Select to pair to your Fetch TV Box (see Page 11). Once paired, select again if you ever need to disconnect your Fetch TV Box. The version number of the Fetch TV App Read tips on using the Fetch TV App Select your region for the TV Guide if you have not connected to your Fetch TV Box. Once connected, the region is set to the area assigned to your Fetch TV Box. Lets you log in to your Facebook account to share movie or program info. Once you have connected to your Fetch TV Box (see Page 11), you can change the default reminder time of 15 minutes Rec. extra time View the default lead and lag times from your Fetch TV Box User Settings. You can t edit this setting through the app, but can set recording time when you schedule a recording (see Page 32). Figure 43 Manage not connected Figure 44 Manage - connected
38 Fetch TV App Guide Power Management Prevent Auto Lock Lets you turn off your mobile device s auto-lock feature so it won t go to sleep while you re watching content via the Fetch TV App Figure 45 Power Management Settings
Fetch TV App Guide 39 Playing content on your mobile or tablet You can watch selected channels, movies and recordings on your mobile or tablet in the comfort of your own home or on the go (see Page 5). FAQs for playing Subscription TV, Movie Box, and Movie Rentals This section explores messages given by the app when playing on mobiles and tablets. How many playback devices are allowed? A playback device is any paired mobile or tablet on which you can play Fetch TV content. There s a limit of 5 devices that can be paired to the Fetch TV Box to watch Standard Definition Free to Air Recordings. However, you can only have up to 3 registered playback devices at any time for watching live Subscription TV channels, Movie Box, or Movie Rentals. Fetch TV will register your mobile or tablet the first time you play Subscription TV, Movie Box, or a Movie Rental on it. You can then register 2 more mobiles or tablets to have a total of 3 playback devices for this type of content. Figure 46 Registering a device for playback of Movie Box
40 Fetch TV App Guide Switching playback devices You can switch playback devices if you already have 3 playback devices registered and need to add a new device. If you try to watch Subscription TV, Movie Box, or a Movie Rental on the unregistered mobile or tablet, the app will prompt you to switch out an existing device. There is a limit of 2 switches per calendar month and 10 switches per calendar year. Figure 47 Playback Unavailable (maximum number of registered devices) If you Cancel the warning, you can t watch Movie Rentals, Movie Box movie or Subscription TV on this new mobile or tablet. However, you can still watch on your Fetch TV Box and TV, or on one of your other registered playback devices, and you can always watch SD Free to Air recordings on any paired mobile or tablet. If you choose to Switch Out, you may then choose the device to switch out, and will then need to enter your Parental PIN to proceed. Figure 48: Choose mobile or tablet Figure 49: Enter Parental PIN Once your new mobile or tablet is registered, the content will start playing. If your device cannot be registered at this point, the app will inform you.
Fetch TV App Guide 41 What happens if you reach the switch out limit? If you ve already switched playback devices twice this month or 10 times this year, the app will inform you. You can still watch on your Fetch TV Box and TV, or watch Standard Definition Free to Air recordings on your paired mobile or tablet. Figure 50: Playback unavailable this month or year Can I play content on more than one mobile device at the same time? Movie Box or Subscription TV - You can watch Movie Box or Subscription TV on up to 2 of your playback devices at the same time. If you try to play Movie Box or Subscription TV while your other 2 playback devices are currently playing this type of content, the app will prompt you to stop playback on one of the other devices. Movie Rentals - You can play 1 movie rental at a time across all your devices (mobiles, tablets or Fetch TV Box). If you try to play a movie rental while one of your other devices is playing this type of content, you ll see a message and, if you wish, can stop playback on the other device. Figure 51: Playback device limit message for Movie Box or Subscription TV Figure 52: Playback device limit for Movie Rentals
42 Fetch TV App Guide If you choose to stop playback, the content will start playing on the new device. The device which was bumped will show a Playback interrupted message. Note: There s no limit to the number of paired mobiles or tablets on which you can watch your Standard Definition Free to Air recordings at the same time. Figure 53: Playback interrupted message
Fetch TV App Guide 43 Is playing Fetch TV content on my mobile device unmetered? Playing Subscription TV, Movie Box, or Movie Rental content will be unmetered if your Fetch TV Box was provided by your ISP and your mobile device is connected to your Fetch TV service provider s broadband network via Wi-Fi. You ll get a warning if you try to play content while your mobile device is connected to a mobile network (such as, 3G) as this data will be metered. Playing Subscription TV or Movie Box, or Movie Rental content to your mobile device will always be metered if you bought your Fetch TV Box from a retail store or second hand. Figure 54 Playback metering warning Playback limited to Wi-Fi connection Some content on the Fetch TV App can only be played over a broadband network (i.e. is not playable over a mobile network such as 3G). You ll need to turn on Wi-Fi on your mobile device and choose your Fetch TV service provider s broadband network connection to play the content. Figure 55 Playback limited to Wi-Fi message
44 Fetch TV App Guide Playing content While playing a recording (see Page 16), movie (see Page 26) or live TV (see Page 30) on your mobile device, you can control playback. Done Stops playback and returns to the program detail screen Play/Pause Tap or to play, pause or resume playback Skip to a Point Drag the playhead along the scrubber bar. [0:11-1:21] Figure 56 Playing content
Fetch TV App Guide 45