Flybe Training Academy Taking Training to New Heights 1 +44 (0)1392 880800
Your worldwide training partner Flybe Training Academy continues to provide opportunities for training across the globe, in addition to our training facilities at Exeter International Airport. To date we have delivered training in the following countries; Bahrain Belgium Botswana Bulgaria Canada Czech Republic Germany Ethiopia Finland France Ghana Greece Holland Italy India Ireland Israel Jordan Kazakhstan Kenya Latvia Lithuania Libya Namibia Nigeria Papua New Guinea Poland Portugal Russia South Africa Sweden Tanzania The Oman United Kingdom United Arab Emirates United States 2 +44 (0)1392 880800
Welcome I am delighted to welcome you to Flybe Training Academy, part of Flybe, one of Europe s largest regional airlines. We want your experience here to be an exemplary one whether you are visiting us for training or taking part in a corporate event. Here at Flybe, we are committed to working around your unique requirements and providing the highest quality at the most affordable prices. If required, we offer our training packages at your chosen location, wherever you happen to be. And should you choose to train here, we re confident you ll find your experience both comfortable and rewarding. I look forward to welcoming you in person. Jacqui Hepburn Director, Flybe Training Academy www.flybetraining.com 3
Built around your needs Flybe Training Academy Conveniently located at Exeter International Airport, Flybe Training Academy offers a wide range of technical, pilot, simulator, cabin crew and customer service training to clients worldwide. As part of a strong and growing regional carrier, we have the benefit of vast operational experience and pride ourselves on building exceptional long term relationships with our customers that include worldwide carriers and individuals alike. We offer flexible solutions to your individual training requirements ensuring you gain the knowledge and skills required for today s competitive marketplace. Your training experience is handled by a single point of contact, dedicated to your needs, and that level of care and attention continues throughout your time with us. Why choose Flybe Training Academy? Fully approved EASA Part 147 purpose-built facility UK CAA ATO for Embraer 170/190 and Q400 pilot type-rating courses Access to live aircraft in our hangar Large range of high quality training courses A team of highly experienced instructors with hands-on practical knowledge Competitive pricing Flexibility to deliver training at customer locations worldwide We have worked with the Flybe Training Academy since 2008 and from the beginning, they have demonstrated extraordinary flexibility in order to meet our training requirements. We highly appreciate the competitive balance between the quality and pricing of training courses. Deputy Quality Manager Part M & Part 145, Air Dolomiti 4 +44 (0)1392 880800
Today s facilities for tomorrow s experts Training facilities Here at Flybe Training Academy we offer state-of-the-art classrooms, flight simulators and a conference suite in a bright and modern setting, ensuring your training experience is comfortable, seamless and highly rewarding. Our on-site facilities include: 26 purpose-built classrooms Conference suite Embraer 170/190 and Q400 level-d full flight simulators Embraer 170/190 cabin door trainer and aircraft mock-up Large rest area with free Wi-Fi Airport location On-site hotel with restaurant and bar The engineers visiting Flybe were all very positive about the training and the hospitality they received from the Flybe staff. Vice President Engineering and Maintenance, Spicejet www.flybetraining.com 5
Knowledge and expertise for maximum effectiveness Part 147 technical training Flybe Training Academy provides aircraft maintenance training courses that enable licenced engineers to operate with maximum effectiveness. Engineers leave with the skills and knowledge they need to carry out line and base maintenance tasks, confidently and safely. Our courses are well structured and delivered in accordance with EASA regulations under our Part 147 approval. Type courses are available for both B1 and B2 licence holders and we also provide combined B1 and B2 courses. Training is delivered by our dedicated and highly experienced team of instructors, who are able to deliver courses at our Training Academy in the UK or at a suitable customer location worldwide to offer greater flexibility, choice and value for money. Aircraft types trained: Embraer 135/145 170/190 Bombardier Dash-8 Q400 Bombardier Dash-8 100/200/300 series Bombardier CRJ 100/200 700/900/1000 BAe 146/RJ ATR 42/72 Structured practical training (OJT) Our EASA-approved practical training packages are designed for licenced engineers who have completed an approved type course. The training is delivered by experienced certified licenced engineers and is available on both Embraer 170/190 and Bombardier Q400 aircraft at several line stations in the UK. Each package is delivered over a ten-day period (and can include overnight stays). We also offer: Aircraft Familiarisation Part 66 Module Refresher Training Q400 Troubleshooting, Common Defects & Reset Procedures Engine Ground Run Borescope Aircraft De-Icing Fuel Tank Safety Human Factors Our OJT is carried out by instructors from our on-site Maintenance and Repair Hangars. For further information about our MRO facilities and services see page 14. The OJT provided to our engineers was of the highest calibre and the instructors were very knowledgeable and efficient. Technical Training Manager, Oman Air 6 +44 (0)1392 880800
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Helping pilots to reach their potential Pilot and simulator training Our pilot and simulator training packages are wideranging and available to airline operators with qualified, professional pilots who have JAA (or equivalent) ATPL, including MCC and JOC. We are a UK CAA ATO for the Embraer 170/190 and Q400 pilot type-rating course, and can offer line and base training as part of the course programme. Pilot ground school Dash-8 Q400 and E-Jet 170/190 Flybe Training Academy offers a comprehensive Pilot Ground School delivered by our regulatory ATO. The Type-Rating courses cover aircraft systems and procedures including; performance, loading and lo-vis operations and 10 four hour full flight simulator sessions incorporating the Licence Skills Test and Lo-Vis Ops. Additional training courses include: Slide Descent Dangerous Goods Wet Drills SOP First Aid Emergency/Evacuation Safety Equipment Fire Training Doors and Exits CRM Health & Safety Aviation Security 8 +44 (0)1392 880800
A crucial training tool at your disposal Simulator hire Our Embraer 170/190 and Bombardier Q400 level-d full flight simulators are available for wet or dry lease. We can adapt our simulators to meet your fleet s systems environments and cockpit layouts as well as your airline procedures. Both simulators are regulated and approved by the UK Civil Aviation Authority. Embraer 170/190 Simulator Location Flybe Training Academy (Exeter, England) FSTD ID FS-568A/B Manufacturer FlightSafety International In Service 2012 Approval Authority UK CAA Certification Level D Expiry Feb 2014 Host Computer Sim I/O Motion System eclmnt w/ DAS, FSI 6º, 36 inch Visual System Vital X, 10ft Field of View 180 x 40 degrees Simulated Engines CF34-8E/-10E Avionics Suite Honeywell Primus EPIC Dash-8 Q400 Simulator Location Flybe Training Academy (Exeter, England) FSTD ID FS-394 Manufacturer FlightSafety International In Service 2006 Approval Authority UK CAA Certification Level D Expiry Feb 2014 Host Computer Sim NT Motion System eclmnt w/ DAS, FSI 6º, 36 inch Visual System Vital 1X, 9ft Field of View 180 x 40 degrees Simulated Engines Pratt & Whitney PW 150A Avionics Suite Thales with single universal UNS-1E www.flybetraining.com 9
Cabin crew training Preparing for every eventuality Open to operators worldwide, our cabin crew training is offered by a highly skilled and knowledgeable team of instructors, who deliver a range of CAA approved safety and in-flight skills training. Where necessary, all of the available courses meet EU-OPS requirements. An Embraer 170/190 cabin door trainer with slide descent is available at our Training Academy for wet or dry lease. Also available for hire are a fire and smoke trainer and aircraft mock-up, as well as a range of SEP equipment. Training courses include: Initials, Conversion, Recurrent and Promotion Instructor (Train the trainer) CRM - Initial and Recurrent SEP, Doors and Exits Fire and Smoke Slide Evacuation In addition to the above courses we would be happy to discuss further training requirements, specific to your needs. All of our courses are delivered at our Training Academy based in Exeter and at designated line stations across the UK. We can also deliver training at customer locations if required. The trainers were very friendly and professional, the facilities were perfect and we had a wonderful time doing our training. Cabin Crew, Bulgaria Air 10 +44 (0)1392 880800
Partnerships in the pursuit of excellence Qualifications and accrediting skills As an approved centre for both City and Guilds and the Institute of Leadership & Management, Flybe Training Academy offers a range of training programmes to delegates wishing to attain a nationally recognised qualification. In addition to our City and Guilds and ILM programmes, we also work in partnership with Exeter College, providing a range of programmes that enable delegates to progress in their career in aviation. Qualifications include: Level 2 NVQ in Aeronautical Engineering Level 2 Apprenticeship in Customer Service Level 2 NVQ in Air Cabin Crew Level 2 NVQ in De-Icing Aircraft Level 3 Award in Leadership & Management Level 3 Diploma in Aerospace Engineering* Level 4 Foundation Degree in Aircraft Engineering* Level 4/5 Foundation Degree in Leadership & Management in the Air Travel Industry** Level 6 Bachelor s Degree in Leadership & Business Practice** *Validated by Kingston University **Validated by University of Exeter www.flybetraining.com 11
Other courses and opportunities Non-aviation courses At the Flybe Training Academy, our experienced trainers can deliver a range of customer service and employee development courses to organisations and businesses in both aviation and non-aviation sectors. We understand that it is hard to take your staff out of the office, which is why we can also deliver the training at a location more convenient to you. The majority of our courses can be tailored to your exact business requirements. The courses we provide include: Foundations of Training Delivery Human Factors Foundations of Customer Service WorldHost Disability Awareness Telephone Techniques Flybe s customer delivery team have developed a course for our company that is exciting and has our FGW customer values at heart. We are very pleased to be working with them and look forward to seeing more colleagues go through the training programme. Andrew Perry, Senior Customer Experience Assurance Manager, First Great Western 12 +44 (0)1392 880800
Conference and room hire Flybe Training Academy is committed to providing an impressive and unique venue for your meetings, conferences and corporate hospitality events. Our purpose built facility offers a choice of 26 modern, spacious meeting rooms in a variety of sizes and set-ups. From an intimate board meeting for 10, to a product launch for 120, we have a space to suit your business needs and requirements. Corporate experiences Pick from our selection of full flight simulators, door trainers with slide descent and emergency evacuations for a truly unique corporate experience, all supported by Flybe Pilots and Cabin Crew instructors. Combine this with our high quality hospitality and conference facilities for a tailor-made event for your organisation. All rooms include as standard a PC, integrated projector, whiteboard, wall-mounted speakers and stationery kit for delegates. In addition, some of our rooms also have Smartboards, and our conference suite has 2 microphones and linked plasma screens. We provide a wide variety of refreshments and delicious hot and cold buffets including breakfast, lunch and evening options, freshly prepared for you and your delegates by the on-site Hampton by Hilton team. www.flybetraining.com 13
Flybe Aviation Services Flybe Aviation Services is one of the world s leading regional aircraft MRO and completion centres. With its headquarters in Exeter, UK and employing more than 500 staff, Flybe Aviation Services has more than 25 years of experience, and provides a comprehensive range of products and services to meet the real-world demands of its commercial customers. Flybe Aviation Services is able to offer a complete package in terms of the maintenance and training for your aircraft. Flybe Aviation Services is a recognised Regional Aircraft Service Centre for Embraer and Bombardier and Finishing Centre for BAe. For further information visit www.flybeas.com or call +44 (0)1392 364520. Services we offer: ACMI Start up operations Line & Base Maintenance Technical Services Design CAMO Logistics Management Support (Spare & Tooling) Parts Trading Component Overhaul Authorised Service Centre Recognised Service Facility Recognised Finishing Centre 14 +44 (0)1392 880800
Useful information Comfort, ease and style guaranteed Our on-site accommodation is provided in the Hampton by Hilton hotel, which opened in Spring 2013 with 120 contemporary rooms, free Wi-Fi access, hot breakfast buffet and the high levels of service that are synonymous with the Hilton brand. A particular highlight is the Marco Pierre White Restaurant at the hotel, which offers diners a relaxed and informal experience in stylish surroundings. www.hamptonexeter.com Our experienced support team are happy to arrange a tailor made travel package for you, including confirmation of study for visa applications, transport and accommodation using our preferential rates. How to find us Ideally situated at Exeter International Airport, the Flybe Training Academy has excellent transport links, however you choose to arrive. By Road - We are minutes from junction 29 of the M5 motorway. Take the A30 towards Honiton and follow signs for Exeter International Airport. By Air - You can fly to Exeter International Airport from a number of European destinations, including Paris, Amsterdam and Edinburgh. We are also able to offer preferential rates on any of our flights (subject to availability). Please visit www.flybe.com for more details. By Rail - There are a number of high-speed services running to Exeter St Davids station, a seven-mile journey from Exeter International Airport. Taxis are available from outside the station entrance. For more information, please visit www.nationalrail.co.uk. www.flybetraining.com 15
www.flybetraining.com @flybetraining Flybe Training Academy Contact us For more information please contact one of our sales team on: +44 (0)1392 880800, email: flybetraining@flybe.com Flybe Training Academy Exeter International Airport Exeter Devon, EX5 2LJ