Introducing GlobalStar Travel Management

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2 Introducing GlobalStar Travel Management GlobalStar is a worldwide travel management company owned and managed by local entrepreneurs. In total over 80 market leading enterprises, representing over US$13 billion in sales, combine their local expertise, strength and commitment with our global organization to deliver a cohesive, multinational solution through an innovative technology platform. GlobalStar partners possess a deep commitment to personal service that begins with a hands-on approach and is delivered to customers by experienced agents. OUR PRINCIPLE The principle that we work on in GlobalStar is based on providing excellent culturally sensitive services in each country while applying innovative technology and concepts to bring all elements of our service delivery together at a global level. Rather than working with a static network of fixed offices in fixed locations, the GlobalStar network is dynamic and flexible and can be adapted to address our customer s specific needs around the globe. The position GlobalStar partners hold in their national markets ensures excellent local presence to enjoy best local conditions and purchasing power. GlobalStar serves customers of all sizes, but offers special travel management benefits to growing mid-size companies that demand a global reach and responsive ser vice. At The position GlobalStar partners hold in their national markets ensures excellent local presence GlobalStar we strongly feel that our concept of managing corporate customers across borders is most in line with today s market conditions.

3 OUR ORGANIZATION GlobalStar originated in 2001 as a partner network of independent Travel Management Companies whereby dedicated officers at the partners ran the day to day business. Nowadays the GlobalStar organization consists of a Global Executive Team and Regional Managers ensuring a solid professional future for the GlobalStar organization. The GlobalStar Executive Team is intensely supported by the partners What makes our structure unique is the Partner Ownership Principle to work together on a global level to provide overall strategy and direction. What makes our structure unique is the Partner Ownership Principle, which is based on a common strategy and firm commitments but leaves the decision-making power for all customer-relevant issues where it belongs... at the agency level, where the customer relationships are maintained and the services are provided. YOUR BENEFITS GlobalStar partners develop and share best practices while supporting an overall commitment to innovative technology and customer service. Customers receive consistent service wherever they travel, because partners are bound by a common code of conduct, technology standards, global account management and service level agreements. By keeping in close contact with customers, partners clearly understand their travel management needs and help achieve their objectives. By keeping in close contact with customers, partners clearly understand their travel management needs This long-term commitment to a highly collaborative, yet focused structure provides numerous advantages to customers - including collective buying power of over $13 billion, data management, and consistent, excellent service.

4 TECHNOLOGY Cost containment through the application of innovative technology is at the heart of our Cost containment through the application of innovative technology strategic thinking. Latest technology is utilized and through our unique systems FareStar and DataStar we can pull together a truely global approach to managing our customers travel expenditure. In this time of rapid changes in distribution, GlobalStar pursues a multiple global distribution strategy while applying different sources of content through our FareStar system. FareStar allows GlobalStar representatives to search fares from any country, and on every Global Distribution System (GDS), allowing our customers to benefit from the different IATA rules around the world, as well as any discrepancies between the different GDS. In a single search, agents can access over one million local market fares from any of their GlobalStar partners. DataStar is a global data consolidation and on-line travel management reporting solution for global corporate customers. It was developed for GlobalStar by the travel industry s leading providers of data consolidation technology. Our DataStar technology will be deployed to securely collect, consolidate and normalize currency to provide comprehensive travel financial data from all of GlobalStar s international locations.

5 GLOBALSTAR FOCUSES AT SIX KEY ELEMENTS: 1. Measured Performance: tailored specifically to each customer s requirements and aimed to address the increasing complexity of modern travel management, while achieving cost-saving and corporate objectives 2. Objective driven and collaborative global, regional and local account management teams 3. Interactive global to local Travel Portal structured communications 4. Maximizing traveler awareness of policy, procedures and savings opportunities 5. Dynamic systems providing the best solutions for online booking, quality control, expense management and other key functionalities 6. Proactive supplier management, leveraging your total global turnover. Supported by continuous benchmarking OUR PROMISE TO YOU In a complex world of business travel management, corporations need a partner with a keen understanding of today s rapidly evolving world marketplace. With GlobalStar, customers are partnering with an agile and experienced travel management company that can create solutions to fit individual needs. GlobalStar delivers service of the highest quality in a multinational environment. We make sure that travelers arrive at their destinations comfortably, securely and with as little stress as is humanly possible. By pulling together the very best techno logy with buying power and placing this in the hands of highly skilled, well trained and motivated staff we offer our customers the confidence and trust they seek in their travel management company. Your business is important to us and you may be assured that our people and our resources will be fully committed to adding value to your travel management program. This is a promise we make to our customers Every day!

6 FACTS AND FIGURES (June 2011) Existent Since: 2001 Website: Number of Partners: 86 Number of Countries: 75 Total Revenues 2010: USD 13,991,000,000 Worldwide Office Locations: 3,509 Offices GlobalStar Chairman: Mr. Jeremy Bull (GlobalStar UK London / Hillgate Travel) GlobalStar President: Mr. Steve Hartwell (London / UK) Main Technologies: FareStar (Global Air fares Sourcing Technology) DataStar (Global Travel Management Reporting Technology) HotelStar (Global Hotel Program) ShareStar: GlobalStar Collaboration and Global Client Account Management Portal. ShareStar is created on a windows SharePoint platform. Total Number of employees: 16,253

7 Argentina Australia Austria Bahrain Bolivia Bosnia Brazil Canada Chile China Colombia Costa Rica Croatia Czech Republic Dominican Republic Ecuador Egypt El Salvador Finland France Germany Greece Guatemala Honduras Hong Kong Hungary India Indonesia Ireland Israel Italy Japan Jordan Kazakhstan Kenya Kuwait Lebanon Luxembourg Malaysia Mexico Nepal Netherlands New Zealand Nicaragua Nigeria Oman Pakistan Panama Peru Philippines Poland Puerto Rico Qatar Republic of Korea Romania Russia Saudi Arabia Serbia Singapore Slovakia Slovenia South Africa Spain Sweden Switzerland Taiwan Thailand Tanzania Turkey Ukraine United Arab Emirates United Kingdom Uruguay USA Venezuela Vietnam Yemen

8 GlobalStar Travel Management, LLC Mack Centre West Passaic Street, 4th Floor Rochelle Park, New Jersey USA

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