INTERNATIONAL TRACKED POSTAGE SERVICE

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1 INTERNATIONAL TRACKED POSTAGE SERVICE

2 Index Expanding Internationally...03 The Post NL Service...04 How it works Post NL Rates...06 Transit times...07 Customer Service...08

3 Expanding Internationally ebay has arranged for its partners Post NL and CollectPlus to offer ebay sellers a comprehensive International Tracked Postage Service to make it even easier and more affordable to post to countries within Europe. You access the service via the ebay SendIt platform. Here s how the Service works Post NL is the inventive partner in the world of sending and receiving, an essential link between the physical and the online world. 1 SET UP Link your ebay account and import your internationally sold items to ebay SendIt 2 PRINT YOUR LABEL you simply then pay for and print either individual or bulk labels via ebay SendIt 3 SEND PARCEL Drop the parcel at your nearest CollectPlus location 4 PARCEL IS DELIVERED Item is sent quickly and is fully-tracked until it arrives in your buyer s hands Post NL operates an integrated distribution network geared at the demands of internationally expanding e-commerce companies. The company currently handles over 130 million parcels each year for customers worldwide. Requirements for using this service You must offer international tracked postage in your ebay listings and be shipping within the EU Your parcels must not weigh over 10 kg in weight and measure over 50x50x30cm in dimension You are willing to take your parcels to a CollectPlus drop off point of your choice You must be an ebay.co.uk registered seller 03

4 THE Post NL service The ideal service for international delivery Post NL provides, in collaboration with CollectPlus, an International Tracked Postage Service specifically designed for online retailers. Post NL ensures your products are delivered directly to your customer. Benefits at a glance Maximum weight: 10 kg Maximum size: 30 x 50 x 50 cm Signature on Delivery included Full tracking from drop off till delivery Cover up to 300 included take your parcels to any CollectPlus Drop off point What are the benefits? One delivery solution for all European destinations Best in class delivery solutions in each country based on the demands of the consumer Convenient drop-off locations open 7 days a week Multiple delivery attempts available using notifications and storage at retail locations Signature on delivery included Undeliverable items are returned to the seller and can be followed in Track&Trace Insurance cover up to 300 is included All inclusive price, no additional surcharges like fuel surcharge 04

5 How it works Preparation of orders Prepare your orders via ebay SendIt Link your ebay SendIt account to your ebay ID (or multiple ebay ID s) Your international sold items are automatically imported to ebay SendIt Pay for and print your labels Attach the label securely to your parcel Drop off Take your parcels to a convenient CollectPlus drop off point. National transit After you have taken your parcels to a CollectPlus drop off point, they ll be transported to the Post NL sorting depot in the UK. International transit As soon as your parcels arrive at the Post NL sorting depot in the UK, Post NL prepares your parcels for international transportation with fast and reliable transit times to selected destinations. Trusted delivery to your customers Post NL works with specialists in each country to ensure your parcels arrive quickly. In addition, your goods will be delivered by professional drivers with local knowledge of the area they deliver to. Returns In the event your parcels could not be delivered (after several delivery attempts), these parcels will be stored at a retail location in the destination country. If the customer does not collect the item, Post NL takes care of returning the parcel to you. Undelivered parcels will be charged back to the seller at the outbound rate 05

6 Post NL rates The shipping rates are based on item and kg. Here are some common examples of postage costs, please note, all prices include VAT. Countries 0.5 kg 1 kg 1.5 kg 2.0 kg 2.5 kg 3.0 kg 3.5 kg 4.0 kg 4.5 kg 5.0 kg Austria Belgium Bulgaria Czech Rep Denmark Estonia Finland France Germany Hungary Ireland Italy Latvia Lithuania Luxembourg Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweden Countries 5.5 kg 6.0 kg 6.5 kg 7.0 kg 7.5 kg 8.0 kg 8.5 kg 9.0 kg 9.5 kg 10.0 kg Austria Belgium Bulgaria Czech Rep Denmark Estonia Finland France Germany Hungary Ireland Italy Latvia Lithuania Luxembourg Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweden

7 Transit times Destinations Austria Belgium Bulgaria Czech Republic Denmark Estonia Finland France Germany Hungary Ireland Italy Latvia Lithuania Luxembourg Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweden Transit Times* 6-7 working days 4-5 working days 5-6 working days 5-6 working days 5-6 working days 6-7 working days 4-5 working days 5-6 working days 4-5 working days 5-7 working days * The transit times are an estimation in working days. The transit times are based on drop off to delivery. 07

8 Post NL customer service You can always follow your parcel to its destination using Post NL online parcel tracking system available at For all your international delivery enquiries Post NL has a dedicated customer service team. Specialised customer service representatives will ensure that you will be informed about the status of all deliveries via . You can contact your Post NL Customer Service representative by ing us at com You could send an enquiry to Post NL after your parcel has been accepted by CollectPlus. For correct handling of your enquiry, we need to know the Post NL barcode starting with 3SEBAY Please add your barcode in the subject line. You will find detailed instructions how and when to contact Post NL on the ebay SendIt platform. Alternatively you can contact ebay Customer Support who can assist you with your enquiries. Please send you to E&OE Version

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