Job Title: Temporary Project Support Officer Salary Range: 21,402 to 23,790 per annum (LC 6) Location: Department: Permanent / Temporary: Hours Per Week: 37 Rota: Reference No: S120-15 Lancashire Constabulary Headquarters, Hutton, Preston Business Support Department Temporary for 10 months Flexi Monday to Friday Closing Date: 4.00pm on Thursday 4 June 2015 Lancashire Constabulary s Business Support Department is seeking a Project Support Officer to be based at Lancashire Constabulary Headquarters, Hutton, Preston. The site is accessible by public transport and there is also free unlimited car parking on site. Working as a Project Support Officer you will be required to conduct research into identified areas of Constabulary business using approved Project and Management techniques, which will improve the efficiency and effectiveness of the organisation and make appropriate recommendations to improve service delivery and achieve improvement. Candidates are asked to evidence against the following essential criteria only, please ensure your evidence is submitted in numerical order as indicated on the candidate specification i.e. 1 4: 1. Knowledge and experience of working with integrated business systems 2. Experience of communicating across a wide spectrum of people both individuals and in groups 3. Experience of using internal computer systems ( e.g. HRS, Oracle, Tranman, ERP, Microtech) to conduct research and Microsoft Software Applications, including MS Office Word, Excel, Power Point 4. Experience of working on own initiative, investigating problems, developing solutions and taking appropriate timely action to resolve them. In order to complete an application form, please select the job vacancy using the following link: https://doitonline.lancashire.police.uk/joinus Candidates must read the guidance notes which are downloadable from the on-line application site, prior to completing the application form. All successful applicants will be subject to Vetting clearance. Further details of the requirements and duties of the post can be found below. Applicants should note that there is a minimum UK residency criterion of three years for recruitment vetting purposes in line with national recommendations. LATE OR INCOMPLETE APPLICATION FORMS WILL NOT BE ACCEPTED. Please scroll down for further information and Candidate Specification.
LANCASHIRE CONSTABULARY JOB DESCRIPTION Post Title: Location: Responsible to: Job Purpose: Grade: Salary: Project Support Officer HQ Business Support Head of Business Support To conduct research into identified areas of Constabulary business using approved Project and Management techniques which will improve the efficiency and effectiveness of the organisation and make appropriate recommendations to improve service delivery and achieve improvement. LC6 21,402 to 23,790 per annum KEY RESULT AREAS This is not a comprehensive list of all tasks which may be required of the post holder. It is illustrative of the general nature and level of responsibility of the work to be undertaken. Support the delivery of projects as directed by the Head of Business Support. Carry out research activity in connection with on-going projects using the most appropriate methods / techniques. Facilitate focus group meetings both internally and externally. Conduct benchmarking exercises as appropriate. Support the project teams with the allocation / review and assignment of tasks and assist with the follow up of activities to help ensure there is no slippage in project time lines. Collate and analyse project findings in order to reach conclusions and make recommendations. Produce written reports relating to work carried out and prepare / deliver presentations outlining project findings and recommendations to appropriate audiences e.g. Chief Officers, Governance Boards. Deal efficiently with all information relating to the projects and provide timely and accurate information to appropriate internal/ external networks and bodies as required. Work as part of a team in developing effective and efficient Project Management techniques, and to update systems / paperwork in line with the methodology adopted for Project Management Assist and support the Project Manager(s) with any required meetings e.g. Programme/Project Boards, Steering Group and informal - and with the follow up of actions Update project management software as required
Demonstrates a strong personal commitment to delivering and achieving value for money, whilst providing high quality service. To promote and comply with Lancashire Constabulary's obligations under the Equality Act 2010 and Health & Safety, both in the delivery of service and the treatments of others. Take responsibility for improving your performance by participating in the Continuous Professional Development (CPD) process with your manager. To undertake other duties and additional responsibilities which are consistent with the nature, responsibilities and grading of the post.
CANDIDATE SPECIFICATION Essential Desirable To be identified by Knowledge/Experience 1. Knowledge and experience of working with integrated business systems Experience of providing advice and guidance to staff and managers on all aspects of quality assurance, business improvements, audit and research work 2. Experience of communicating across a wide spectrum of people both individuals and in groups Experience of analysing information to identify relationships, patterns and trends making accurate decisions and taking appropriate action Experience of interpreting complex rules and regulations and identifying options Experience of interrogating computer systems to produce accurate reports and management information ( graphs, tables and statistics ) to support and inform management decisions 3. Experience of using internal computer systems ( e.g. HRS, Oracle, Tranman, ERP, Microtech) to conduct research and Microsoft Software Applications, including MS Office Word, Excel, Power Point Experience of working in an administrative role within a busy office environment dealing with confidential information Experience of working with minimal supervision, organising and prioritising own workload 4. Experience of working on own initiative, investigating problems, developing solutions and taking appropriate timely action to resolve them. Knowledge of Health & Safety, Equality, Data Protection Principles and Community & Race Relations Legislation/issues Other A flexible approach to working hours and practices. The ability to travel on Constabulary business as required. Demonstrates a flexible approach to working practices, hours and work location An acceptable level of sickness absence in accordance with the Constabulary s Attendance Policy. Project Management related qualification A qualification in the field of audit and inspection Experience of conducting meetings /focus groups at various levels within the organisation Experience of working to deadlines and tight timescales within a busy environment Application Form Application Form Attendance to be checked post interview by Recruitment for internal staff, via references for external
Personal Qualities Decision Making Gathers, verifies and assesses all appropriate and available information to gain an accurate understanding of situations. Considers a range of possible options before making clear, timely, justifiable decisions. Reviews decisions in the light of new information and changing circumstances. Balances risks, costs and benefits, thinking about the wider impact of decisions. Exercises discretion and applies professional judgement, ensuring actions and decisions are proportionate and in the public interest. Leadership Openness to Change Positive about change, adapting rapidly to different ways of working and putting effort into making them work. Flexible and open to alternative approaches to solving problems. Finds better, more cost-effective ways to do things, making suggestions for change. Takes an innovative and creative approach to solving problems. Leadership Service Delivery Understands the organisation's objectives and priorities, and how own work fits into these. Plans and organises tasks effectively, taking a structured and methodical approach to achieving outcomes. Manages multiple tasks effectively by thinking things through in advance, prioritising and managing time well. Focuses on the outcomes to be achieved, working quickly and accurately and seeking guidance when appropriate. Professionalism Acts with integrity, in line with the values and ethical standards of the Police Service. Takes ownership for resolving problems, demonstrating courage and resilience in dealing with difficult and potentially volatile situations. Acts on own initiative to address issues, showing a strong work ethic and demonstrating extra effort when required. Upholds professional standards, acting honestly and ethically, and challenges unprofessional conduct or discriminatory behavior. Asks for and acts on feedback, learning from experience and developing own professional skills and knowledge. Remains calm and professional under pressure, defusing conflict and being prepared to step forward and take control when required. Public Service Demonstrates a real belief in public service, focusing on what matters to the public and will best serve their interests. Understands the expectations, changing needs and concerns of different communities, and strives to address them. Builds public confidence by talking with people in local communities to explore their viewpoints and break down barriers between them and the police. Understands the impact and benefits of policing for different communities, and identifies the best way to deliver services to them. Works in partnership with other agencies to deliver the best possible overall service to the public. Working with Others Works co-operatively with others to get things done, willingly giving help and support to colleagues. Is approachable, developing positive working relationships. Explains things well, focusing on the key points and talking to people using language they understand. Listens carefully and asks questions to clarify understanding, expressing own views positively and constructively. Persuades people by stressing the benefits of a particular approach, keeps them informed of progress and manages their expectations. Is courteous, polite and considerate, showing empathy and compassion. Deals with people as individuals and addresses their specific needs and concerns. Treats people with respect and dignity, dealing with them fairly and without prejudice regardless of their background or circumstances. / CPD* / CPD* / CPD* / CPD* / CPD* / CPD* *Continuous Professional Development (CPD) refers to the on-going internal appraisal scheme that Lancashire Constabulary employ to monitor and develop its employees. Please note that the use of the terms Assessment & is based upon candidates being successfully shortlisted. In addition, the Division reserves the right to select the most suitable candidate based upon any combination of assessments that is deems appropriate. Date last updated: September 2013