Recruitment and Selection Services Centre Team Leader

Transcription

1 Job Description Recruitment and Selection Team Leader Band 5 Job Title: Band: Reports to: Recruitment and Selection Services Centre Team Leader 5 ( 21,388-27,901 per annum) Service Delivery Manager Accountable to: Head of Service Location: St Luke's Site Armagh Job Summary The Recruitment and Selection (R&S) Team Leader will be responsible for leading a team dedicated to Recruitment & Selection within specific areas of Health and Social Care (HSC) recruitment, in a busy and fast paced service centre. He/she will ensure the delivery of an efficient and effective Recruitment & Selection service to Health and Social Care (HSC) organisations. He/she will ensure the Recruitment & Selection service is delivered in accordance with the Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). He/she will co-ordinate with direct reports and other Team Leaders to ensure the policies & procedures set by the Service Delivery Manager are implemented appropriately and to the correct standard. He/she will provide advice and support to direct reports across a range of Human Resource services e.g. recruitment, employee relations, workforce planning or advice in a specific area. Key Result Areas Service Delivery Deliver Recruitment & Selection services to HSC organisations based upon managing Key Performance Indicators (KPI) and Service Level Agreements (SLAs), maximising efficiency, overall effectiveness and manage team to ensure they are being met Oversee workload distribution & all activities undertaken by direct reports, ensuring all end-toend Recruitment & Selection lifecycle activities are delivered meeting SLA/KPI requirements and HSC expectations Take responsibility for resolving any service requests/queries/escalations as referred to him/her by direct reports and escalate to Service Delivery Manager and/or HSC senior managers as required. Lead, train and develop direct reports & implement appropriate performance management activities. Conduct regular team briefings, meet and discuss any issues with direct reports which may affect Recruitment & Selection policy/protocols which have arisen as a result of enquiries.

2 Responsible for providing direction and improvement on R&S operational processes and technology, as well as partnering others on the strategic direction Lead and/or contribute to Recruitment and Selection projects in co-ordination with other Team Leaders and Service Delivery Manager. Manage a fair and transparent Recruitment & Selection process which is in line with equality monitoring guidelines. Produce ongoing reporting information and regular dashboard data, ensuring accuracy and timely production whilst adhering to strict deadlines. Provide advice & support to direct reports and make judgements on a range of HR issues, e.g. absence, special leave entitlement, redeployment, IWL or judgements in a specific area of HR Coordinate activities which include multi-disciplinary meetings, disciplinary hearings, training programmes, workforce planning, medical staffing Manage the development and maintenance of recruitment online & offline files e.g. workforce planning, staff development, spread-sheets and maintains HR records system/s Quality Ensure optimum staff performance, create development plans for areas of improvement, and provide recognition for exceptional performance. Contribute to the regular review of policies and procedures in order to determine required changes and take corrective action where appropriate. Contribute to BSO s overall corporate and integrated governance processes to ensure compliance with public sector values and codes of conduct, operations and accountability Monitor SLA compliance, reporting and discrepancies to the Service Delivery Manager as necessary Responsible for carrying out audits ensuring that direct reports are aware of audit outcomes and any required improvements & changes to process/procedure. Works within HR policies and procedures; operates on own initiative, takes advice from manager if required Financial and Resource Management In conjunction with the Service Delivery Manager anticipate the financial implications associated with the operational performance of the centre ensuring that business risks are identified, documented, controlled and mitigated. Be accountable for the verification of the accuracy and integrity of financial records, ensuring adherence to HSC and HMRC policies. Provide system support with knowledge about Recruitment & Selection processes and systems

3 Ensure all Recruitment & Selection processes are accurate, timely, and meet HSC data integrity requirements and audits. Understanding or relevant legislation, e.g. employment law, data protection plus HR knowledge acquired through relevant training and experience to degree equivalent level Authorises payments for HR materials and publications/staff overtime payments Collaborative Working Maintain excellent working relationships with HSC customers, external stakeholders, Head of Service, Service Delivery Manager, Team Leaders and direct reports. Communication and Information Management Contribute to the development and delivery of a range of communication interventions, including reports for senior management, Service Delivery Manager and other Team Leaders, based upon information provided by direct reports. Maintain appropriate communication with Service Delivery Manager to ensure the needs of BSO customers and HSC Organisations are being met. Communicates complex/sensitive information, e.g. redeployment, grading appeals, disciplinary matters People Management and Development Participate personally in the organisation s Performance Review Scheme and review individually on a regular basis the performance of any direct reports, providing guidance on personal development requirements and advice on appropriate action. To contribute as an effective member of the Recruitment & Selection Service Centre team To take responsibility for his/her own performance and take action to address identified personal development areas. Take responsibility for a small diverse team of staff and maintain good staff relationships and morale amongst the staff reporting to him/her. Delegate appropriate responsibility and authority to the level of staff within his/her control consistent with effective decision making whilst retaining responsibility and accountability for results. Participate as required in the selection and appointment of staff reporting to him/her in accordance with procedures laid down by BSO. Take such action as may be necessary in disciplinary matters in accordance with procedures laid down by the BSO. Promote equality of opportunity through his/her own actions and ensure that policy is adhered to by staff for which he/she has responsibility.

4 Participate as required in the development and delivery of Recruitment and Selection Training. Provide and deliver training on HR policies and procedures; responsible for the delivery of range of HR services, e.g. staff development and training, equal opportunities, terms and conditions, recruitment, employee relations, medical staffing General Responsibilities Employees will be required to promote and support the mission and vision of the service for which they are responsible. At all times provide excellent customer service and to treat those with whom they come into contact in a courteous and respectful manner. Demonstrate their commitment by the efficient completion of all tasks allocated to them. Comply with the No Smoking Policy. Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations. Ensure the ongoing confidence of the public in service provision. Comply with the HSC code of conduct. Participate in regular BSO performance Appraisals Assist the employing organisation in the fulfillment of its statutory duty under Section 75 of the Northern Ireland Act 1998, to promote equality of opportunity and good relations, and also the Human Rights Act 1998 and the Disability Discrimination Order Records Management He/she is responsible to the organisation for all records held, created or used as part of their business including corporate and administrative records whether paper-based or electronic and also including s. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Information Regulations 2004 and the Data Protection Act Employees are required to be conversant with the relevant Policy and procedures and to seek advice if in doubt. Anti-Bribery Requirements All staff are required to comply with the BSO s Anti-Bribery Policy

5 Personnel Specification Job Title: Recruitment and Selection Services Centre Team Leader Band: 5 Applicants must clearly demonstrate in the application form evidence of the qualifications and experience noted below. Only information contained in the application form will be considered at the short listing stage. Essential Criteria - Qualifications/Education and Experience required: A relevant university degree or relevant professional qualification PLUS 1 years experience in a Recruitment & Selection role, including managing high volume recruitment campaigns OR Have worked at least 3 years in a Recruitment & Selection role, including managing high volume recruitment campaigns OR Those staff affected by Shared Services will be required to demonstrate similar experience and skills within their current functional areas and agree to undertake relevant training and development to acquire the new skills for the post AND Experience of managing/leading a small team to deliver results within a target driven environment. Have worked with a diverse range of customers, both internal and external to the organisation, to achieve successful outcomes. Experience of the development/ design of training packages Ability to present complex information/messaged to a large group of people Ability to use initiative, prioritise workloads and meet set deadlines Demonstrable track record of strong negotiation, communication and influencing skills in order to meet the needs of the post. Demonstrate evidence of personal responsibility for achieving significant measurable improvements, at an organisational level, across a range of activities. Hold a full current driving license (valid in the UK) and have access to a car at the closing date or have *access to a form of transport which will permit the applicant to carry out the duties of the post in full.

6 *This relates only to any person who has declared that they have a disability, which debars them from driving Desirable Criteria Previous experience of delivering training Shortlisting A shortlist for candidates for interview will be prepared on the basis of the information contained in the application form. It is, therefore, essential that all applicants demonstrate through their application, how and to what extent their experience and qualities are relevant to this post and the extent to which they satisfy each criterion specified. Applicants please note: Whilst elements of the essential criteria of the Personnel Specification will form the basis for short listing, these may become more stringent by tightening of the current criteria. The appointment is subject to proof of the attainment of any qualifications deemed essential to the post and used as a basis for short listing. Failure to provide evidence of the required qualifications prior to taking up the post may result in the offer of employment being withdrawn. Terms and Conditions: The NHS terms and conditions (Agenda for Change) will apply to this post Salary scale Band 5 ( 21,388-27,901 per annum) In addition to 10 public holidays, the annual leave allowance will be as follows:- On appointment 27 days After 5 years service 29 days After 10 years service 33 days This post will be based at the existing employer location. However the post holder may be required to travel throughout Northern Ireland, the United Kingdom, the Republic of Ireland, and elsewhere. The successful candidate should therefore have access to a form of transport that will permit them to meet the requirements of the post in full and be prepared to travel as required. Job Description Review This job description will be subject to review in the light of changing circumstances and may include other duties and responsibilities as may be determined. It is not intended to be rigid or inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the band may be assigned from time to time.

7 All appointments are subject to assessment by the Occupational Health Service. Please note that the BSO operates a No Smoking Policy and all employees MUST comply with this. We are an Equal Opportunities Employer June 2013