Simple out-of-the-box phone system for small business/home office Turn-key phone system with unlimited calling to Canada and U.S. Perfect for businesses requiring up to 3 voice lines Easy to use yet a powerful business-tested solution Simple, customer self installation Save up to 50% on the monthly phone bill!
How does it work? Base Station Customer s Wired High Speed Internet Internet (Requires 384k) Cordless Handset(s)
Ideal Customers Desire a simple, turn-key phone solution Small businesses who have a need for one to three lines Single location or multi-location businesses that do not require their locations to directly interconnect Home offices, restaurants, salons, family businesses Perfect for IBOs
Features More than 20 Business-Class Features Multiple lines (up to 3) Voicemail box for each line Advanced call forward Call transfer Music on hold Caller ID, call waiting and much more!
DigitalTalk Equipment Expandable Panasonic Phone System Hands-free full duplex speaker phone on base and handset One button-call transfer High Definition (HD) Voice Supports up to six handsets Many other easy to use features
What s Needed for DigitalTalk Express High Speed wired Internet connection (minimum upload and download speed of 384 Kbps) Canada billing address Credit card for billing of equipment and shipping costs
Digital Talk Express Plan Choices DigitalTalk Express is available with 1, 2 or 3 lines and up to 6 cordless handsets Included Equipment 1 Phone Line 2 Phone Line 3 Phone Line Base Station + 1 Cordless Handset Base Station + 1 Cordless Handset Base Station + 2 Cordless Handsets Monthly Fee $29.99 $59.99 $89.99 Equipment Fee $99.99 $99.99 $99.99 Activation Fee Waived Waived Waived Unlimited calling to Canada and the U.S. on each line Additional cordless handsets $99.99 2 or 3 year agreement Limited Time Promotion: Equipment fee waived on 3-year term
Additional Services Add a Traditional Phone Line * Many fax machines, point of sale terminals, security systems, etc. require a traditional phone line ACN recommends using a standard telephone line, which is available through ACN in most areas Calls charged at $0.04/minute $32.49/month (plus applicable fees/taxes) on 3 year term Add a Toll-Free Number $4.99/month Inbound usage $0.03/minute * If available in the customer s area
Add High Speed Internet ACN Business High Speed Internet available across Ontario and Quebec 10 and 16 Mbps speeds available Starting at $52.50 (includes modem equipment and installation) on 3 year term * If available in the customer s area
What is the Right Fit for Your Customer?
Questions For Your Customers 1. How many unique voice telephone numbers do they need? What do they use these telephone numbers for? How many numbers do they publish? 2. How many simultaneous calls do you need to have? 3. Do they have a dedicated land line for a fax machine, point of sale device or security system? 4. Do they have a toll free number?
DigitalTalk Express vs. Traditional Phone Lines KEY CONCEPTS 1.Telephone Numbers 2.Simultaneous Calls KEY REMINDER: As each phone line supports simultaneous calls, the business may need fewer phone lines through DigitalTalk Express!
DigitalTalk Express Call Scenarios NOTE: The following are examples of digital voice scenarios
1 Line Scenarios 1 Active inbound call + 1 outbound call 555-0001 555-0001 2 Active inbound calls + 3 rd inbound attempt 555-0001 555-0001 555-0001 Voicemail
1 Line Scenarios 1 Active inbound + 1 Active outbound call + 3 rd outbound attempt 555-0001 555-0001 Busy
2 Line Scenarios 1 Active inbound + 2 Active outbound calls + 4 th outbound attempt 555-0001 555-0001 555-0001 Voicemail 555-0001
Plan Line Information Maximum simultaneous calls: (2 for 1 line plans and 3 for 2 and 3 line plans) apply to all calls All inbound calls appear on all devices. If the device is being used, the call will appear on the LCD display and will sound a short beep Originating calls by default, are identified by the telephone number associated by line 1. Other telephone numbers can be selected prior to initiating the call
Customer s Current Phone Setup for Traditional Landline 4 Phone Lines 555-1111 main published # 555-2222 rollover line 555-3333 rollover line 555-4444 used as fax line Suggested DigitalTalk Express Plans for the Customer DigitalTalk Express 2 Line Plan + Add On Dedicated Phone Line (Landline) 555-1111 main published # 555-1234 2 nd phone line 555-3333 fax line As each phone line supports simultaneous calls, the business may need fewer phone lines through DigitalTalk Express!
Ordering and Next Steps
How to Order Your ACN Direct Online Store
How to Order DigitalTalk Home Page
How to Order Choose Your Plan
How to Order Provide Service Information
Installation Date Selection
How to Order Customer Enters Business Information
How to Order Customer Enters Business Information
How to Order Terms and Conditions
How to Order Confirmation Page
Installation Timeline for DTE Orders Transfer Orders 13 days New Phone Orders 4 days Customer Tip: Due dates will be communicated via email to the customer. They should pay close attention to requested Action Steps!
Important If Transferring Number Do not disconnect current services at this point 2 reasons you may need to contact your current provider: 1. Ask current provider to remove any hold/freezes on the line(s) 2. Ask current provider to separate phone and Internet services
Important Ordering Reminders When your customer is placing an order remind them of the following: They can authorize employees They will be asked to enter your Business ID They will be asked to enter your email address They will be asked to enter their business number or date of birth The monthly recurring charges will be charged to credit card on file
Equipment Arrives How do I install? Follow the steps outlined in the Quick Start Guide for easy installation Included in product shipment Available in Support section of DigitalTalk Express pages Included in shipment: Quick Installation Guide
Installation LAN Port Step 1 Setting Up the Base Unit 1.Plug the handset cord into the handset and into the side of the base unit. 2.Plug the AC Adapter into the outlet. 3.Plug the AC Adapter into the back of the base firmly. 4.Connect your Ethernet cable to the LAN port. 5.Connect the other end of the Ethernet cable into an empty port in your Internet router.
Installation Step 1 Setting Up the Base Unit (con t.) Startup process begins Solid green status light signals system is configured Process may take 5 minutes do not unplug, disconnect or change any settings
Installation Step 2- Setting Up the Handset 1. Take off the handset cover and install the 2 AAA batteries. 2. Replace the handset cover. 3. Plug the adapter into an outlet. 4. Connect the AC Adapter to the handset charger. Please note: Make sure to repeat this process for any additional handsets.
Installation Step 3 Registering your Handset to the Base 1.From the handset press Menu using the center of the joystick. 2.Then press #130 on the keypad of the handset. 3.On the base unit, press and hold the ALL button for 4 seconds. The status indicator will then turn red. 4.When the handset starts ringing, press the ALL button on the base unit to stop. 5.Press OK on the handset and hold until a long beep sounds. Please follow these steps for EACH handset
Features VOICE MAIL Voicemail box for each line FYI Your temporary password is set to 1234# Set up on Base Unit or Cordless Handset INSTRUCTIONAL VIDEOS in the Support Section of Your ACN Direct Online Store
Features CALL FORWARD Call Forward Not Reachable (Very Important!) Call Forward Always Call Forward No Answer CALL TRANSFER Transfer Internally or Externally MUSIC on HOLD Music and Announcements to callers who are placed on hold Simple Installation and Set Up DigitalTalk Express Advanced Features section of FAQs
Managing Your Account Myacncanada. ca. DigitalTalk Express section My Account section
Support, FAQs & Guides Included in shipment: Quick Installation Guide Quick Reference Guide Short Tutorial Videos!