High-Speed Internet from U.S. Cellular. Positioning and Overcoming Objections

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1 High-Speed Internet from U.S. Cellular Positioning and Overcoming

2 What is High-Speed Internet from U.S. Cellular U.S. Cellular s high-speed internet is provided through many available devices including: the 4G LTE Router, the ZTE Router with Voice, mobile hotspots and wireless modems. All are great options for your home or office internet needs. This fast and reliable internet connection delivers uncompromising performance. It is ideal for any situation where a wireless network is needed, or wherever conventional Internet access is unavailable. Simply plug the device into any power source to get connected. Which Devices Offer High-Speed Internet U.S. Cellular offers a large portfolio of devices that provide high-speed internet. For customers who are looking to connect their home or office with high-speed internet will be best serviced with our 4G LTE Router or the ZTE Router with Voice. 4G LTE Router by NETGEAR Get faster, more affordable and easier-to-install high-speed internet for your home or office 4G LTE Only - not compatible on 3G Connect up to 4 wired Ethernet devices and over 30 Wi-Fi enable devices USB ports for mass storage and printer support Access to Netgear genie for additional customization, security and parental controls Connectivity up to 150ft indoors and up to 300ft without obstruction Easy to set up and use, no professional installation required ZTE Router with Voice Offers both high-speed internet and voice services for a truly connected experience 4G and 3G compatible Connect up to 40 Wi-Fi enabled devices simultaneously Includes calling features like voic , call waiting, caller ID, call forwarding, E911 and three-way calling Keep your existing home phone number Compact design with a battery back-up for even easier portability Easy to set up and use - no professional installation is required

3 Benefits of our High-Speed Internet Price Depending on your data package U.S. Cellular s high-speed internet is cheaper than Satellite Existing Shared Connect customers can add high-speed internet to their home for only $20 a month There are no installation fees or professional installation needed with U.S. Cellular, the device is easy to set up on your own. However, some Satellite providers can charge up to $199 for installation With satellite you have to rent your equipment for $9.99 a month or purchase it for almost $300. You also need to purchase a separate Router if you intend to use WiFi. With U.S. Cellular you only need one device and that device is Free. U.S. Cellular offers flexible data packages so you only pay for the data you need Speed With U.S. Cellular you get faster internet speeds than Satellite. With U.S. Cellular you can experience speeds up to 31Mbps on the 4G LTE Network but with most Satellite providers you will only experience speeds of up to 15Mbps U.S. Cellular does not throttle customers once they have used a set data amount but many Satellite providers will Portability Unlike Satellite, you can take your internet with you when you are on vacation, go on a work trip, or if you move. It is very portable Many satellite providers, including DiSH, state they do not recommend their services for customers who live in apartments. U.S. Cellular s high speed internet is perfect for all customers, including those who rent and for those who live in apartments or condos Features The 4G LTE Router comes preloaded with Netgear Genie which offers parental controls. Connect your entire home or office with high-speed internet. All your devices can easily be connected including: laptops, computers, tablets, TVs, printers, Wi-Fi speakers, and more!

4 Overcoming Customer Objection It s too expensive Response How much are you currently paying for high-speed internet? Pricing Data Usage My satellite internet is a cheaper option I have a bundle which is cheaper and it s too hard to break I am under contract with another company I use too much data to switch to U.S. Cellular internet I go over my data limit / package too often I am concerned about my children using the internet If you are a shared connect customer you can add high-speed internet for as low as $20 a month and you simply use the data package you already have! This would allow you to use our high-speed internet in your home, office or even on vacation. Let s take a look at your account to see how much data you would need Do you mind if I ask what satellite company you are using? (associates should reference the competitive analysis on high-speed internet providers) Did you know that our high-speed internet is often faster and less expensive than satellite? For example, we do not charge monthly device fees; in fact the Router is free! We also have a number of data packages that offer you the same amount of data you get with satellite and many satellite providers slow your data speeds after a set GB amount. With U.S. Cellular s high-speed internet you get access to the 4G LTE network regardless of how much data you use. I understand bundles are hard to break. We are offering a promotion to pay your early termination fees that you might have if you end your contract at that other company. Plus we offer both high-speed internet and home phone products so we could easily replace your bundle today. Let me show the Router with Voice which offers internet and home phone. We are currently offering a promotion to pay your early termination fees that you might have if you end your contract at that other company. That would make it even easier to get you into our high-speed internet today! That is understandable and a common concern. Do you mind me asking what you use your internet for, , Facebook, Netflix, so I can understand how much data you would need? (associates should leverage the data usage calculator) We have a number of data packages that would fit your needs and the router would provide fast connection for all your devices. Let me walk you through some additional benefits and features of the router including how you can monitor your data usage through the Netgear Genie. Data usage is a high concern for our high-speed internet users. Did you know that you can monitor your data usage through a very simple web interface on the router? U.S. Cellular will also send you data monitoring notification when you get close to going over your limits. Let s take a look at what you use data for today so we can see if adjusting your data package is right for you. (associates should leverage the data usage calculator) Keeping kids safe on the internet is always a concern. That is why I am so glad that our 4G LTE Router comes with parental controls that can be set up through the user-friendly web interface. You can be sure that your kids are safe while browsing the web. You can also monitor data usage and change security settings through the same user-interface. Let me show you the 4G LTE Router and some more of its great features.

5 Device Not Interested The internet is slow or unreliable where I live I don t know how to install a router I m renting, so what would happen when I move? A router seems overly complicated I have a lot of devices I connect to the internet My computer is older and does not support Wi-Fi I don t think I need internet in my home I use my smartphone for using the internet Do you have a smartphone with us? If yes, are you able to use your internet on your phone at home? Our router uses the same 4G LTE network as your smartphone and provides fast and reliable service. Let me check the 4G coverage map to see if your home is covered. Unlike other cable and satellite internet solutions our router does not need professional installation. All you need to do is plug it in to any electrical outlet and turn it on. You will be ready to start using high-speed internet quickly and easily! Our high-speed internet can easily move with you. Since you already own the equipment you would simply need to take it with you and plug it in at your new home. This is also great if you go on vacation or visit a friend s house that does not have internet. You can take your connection anywhere you go! That is a common myth we hear all the time. But let me assure you that using a router is incredible simple. To set up the router all you have to do is plug it in and turn it on, no professional installation is required. Connecting devices to it via Wi-Fi is also very simple. All you need to do is find the Wi-Fi signal and enter the password on the device you are trying to connect. We understand that our customers have more devices that use the web. That is why our 4G LTE router can support over 30 devices via Wi-Fi. That means that all your computers, tablets game consoles and other devices can easily connect without any issues. Both the 4G LTE Router and the Router with Voice have wired Ethernet ports so you can connect your devices that are not Wi-Fi capable. Let me go over the additional features and benefits of both devices. Do you have a computer or laptop at home? If so, high-speed internet would make it very simple to browse the web, check or even listen to music. And if you are a shared connect user you can get it for only $20 a month. Your smartphone is a great way to quickly browse the web. But, if you connect a tablet or computer to your smartphone it can quickly drain your battery and the Probable Wi-Fi hotspot feature on your smartphone does not have as wide of a range as one of our routers. Nor can you connect as many devices. Let me show you the 4G LTE Router and explain even more of its benefits like security features and parental controls.