Northern Beaches Mental Health Service

This booklet was kindly collated, formatted & printed by Pioneer Clubhouse & NSW Northern Sydney Health District Northern Beaches Mental Health Service Lot 2 Quirk Road, Balgowlah NSW 2093 02 9907 9999 Www.pioneerclubhouse.org.au Community Consultative Committee Resource Booklet 2013 76

Useful Contact Numbers Ambulance, Fire & Police 000 Bushfires 000 Local Police Stations Dee Why 9971 3399 Manly 9976 8099 Mona Vale 9998 0699 State Emergency Service 13 2500 Water Police (Broken Bay) 9979 4044 Warringah Council 9942 2111 Manly Council 9976 1500 Pittwater Council 9970 1111 Medical Emergencies Manly Hospital 9976 9611 Mona Vale Hospital 9998 0333 Dentist 24hr service 9369 7050 Eye Sydney Eye Hospital 24 hour service 9382 7111 Poison Information Centre 13 1126 Medical Centre Warringah Mall 9938 6666 Personal Kids Help Line 1800 551 800 Lifeline 13 1114 Telephone Interpreter Service 13 1450 Homeless Persons 1800 234 566 Information Centre Taxis Manly Warringah Cabs 13 1668 Wheelchair Accessible Taxis 8332 0200 NSW Police Force Enquiries: Telephone: 131 444 For all general enquiries Police Assistance Line Emergencies: Triple Zero (000) Police Mental Health Intervention Team Police Assistance to the community specialising in Mental Health Intervention Assistance. The web address for the police is: http://www.police.nsw.gov.au, The site below allows people to find specific contacts: http://www.police.nsw.gov.au/contact_us We are also on Facebook, You Tube and Twitter. Utilities Gas Emergency 13 1909 Electricity Emergency 1800 500 617 Water Emergency 13 2090 2 75

Contents St Vincent de Paul Society Northern Beaches Address: 638 Pittwater Road, Brookvale NSW 2100 Enquiries: 02 9905 0424 Email: nb.manager@vinnies.org.au Details of Organisation/ Services: Financial Assistance, Budgeting Counselling This Service specialises in: Home Visitation: Financial assistance with food, utilities, and other expenses as requested, and depending on funding. Second hand furniture and clothing can also be provided upon request. No Interest Loans (NILS): Providing loans of up to $1000.00 to people living on the Northern Beaches who have low incomes, and are living on benefits and/or pensions. We lend for a whole range of essential household goods and services, including whitegoods, general and medical appliances, car expenses, etc. The scheme works through the recycling of a pool of money. Loans are issued and as repayments are made the money accumulates and is available to be lent to the next borrower. Repayments are tailored to suit individual circumstances with the term of the loan generally being up to 12 months. Financial and Budget Counselling: Our counsellors are FCAN accredited and able to assist clients with budgeting skills, negotiation of hardship arrangements with banks and other lenders and assist people with bankruptcy. This service is free and confidential. Home Visitation by phoning our Brookvale Centre on 9905 0424 and requesting a Home Visit. NILS by appointment only, phone our Brookvale Centre on 9905 0424 Financial Counselling by appointment only, phone our Brookvale Centre on 9905 0424 Page Organisation 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38. 39. 40. Health Services Community Teams Frenchs Forest Community Mental Health Team Mona Vale Community Mental Health Team Queenscliff Community Mental Health Team Assertive Outreach Team (AOT) Beaches Early Intervention Centre (BEIC) Specialist Mental Health Older Persons Service (SMHOPS) Extended Hours Team (EHT) Northern Beaches Child and Adolescent Mental Health Service (CAMHS) Inpatient Mental Health East Wing Specialist Mental Health Older Persons Service (SMHOPS) AIU Psychiatric Emergency Care Centre (PECC) Specialist Services Consumer Participation Network (Kalori) Children of Parents with a Mental Illness (COPMI) Perinatal and Infant Mental Health Service (PIMHS) Vocational Education, Training and Employment Service (VETE) Specialist Rehabilitation Service Brookvale Early Intervention Centre (BEIC) Family and Carer Mental Health Programme Drug and Alcohol Services Life Returning Inc. Manly Drug Education and Counselling Centre (MDECC) Kedesh (Phoenix Treatment Unit) Sydney Road Clinic Community Support Services Community Care Northern Beaches Consumer Activity Network (CAN) Compeer Housing Accommodation Support Initiative (HASI) Mission Australia Housing Accommodation Support Initiative (HASI) New Horizons Hospital to Community Transition Service (HCTS) New Horizons Personal Helpers and Mentors Service Intensive Support Pioneer Clubhouse Employment and Vocation Ostara Australia Max Employment STEPS Employment Ability Options Employment Northern Sydney Institute of TAFE (Disability Services) Ryde Day to Day Living (D2DL) The Hut 74 3

Page Organisation 41. 42. 43. 44. 45. 46. 47. 48. 49. 50. 51. 52. 53. 54. 55. 56. 57. 58. 59. 60. 61. 62. 63. 64. 65. 66. 67. 68. 69. 70. 71. 72. 73. 74. Contents Family and Carer Services Northern Beaches Family Relationships Centre Community Connect Northern Beaches Northern Beaches Mental Health Support Group Uniting Care Mental Health Family and Carer Mental Health Program Carer Respite Services Bradfield Park Commonwealth Respite and Carelink Centre New Horizons Northern Sydney Respite Centre Sanctuary Respite Cottages Sunshine Home Respite Service Information, Advocacy and Community Engagement Beyond Blue Black Dog Institute Mental Health Association NSW (MHA) Mental Health Advocacy Service (Legal Aid) Pittwater Community Builders Project Warringah Council Disability Newsletter and Leisure Guide Multicultural Support Services Multicultural Community Advisory Service Settlement Grants Programme and Multicultural Programme Transcultural Mental Health Centre Housing, Homelessness and Domestic Violence Services Housing NSW Link Housing Ltd. Fairlight Centre Manly Community Centre Homeless Outreach Service (HOS) Manly Women s Shelter Manly Warringah Women s Resource Centre Burdekin Association Counselling Services Lifeline Inc. Manly Warringah Division of General Practice (MWDGP) Northern Region Relationships Australia Counselling Service Be Centre Foundation Cottage Counselling Centre Sunflower Clinic Financial Support and Material Assistance Centrelink St Vincent de Paul Northern Beaches Australian Government Department of Human Services (Centrelink) Address: Nth beaches 660-664 Pittwater Rd, Brookvale 2100 Enquiries: Disabilities, Sickness, Carers line: 132717 Website: www.centrelink.gov.au Income Support payments for people with disabilities. Centrelink delivers a range of payments and services at times of major change for retirees, the unemployed, families, carers, parents, and people with disabilities, Indigenous Australians, and people from diverse cultural and linguistic backgrounds. Specialists include: Social Workers who are professionals, trained to assist, giving support and short term counselling. Community Engagement Officers: Provide out-servicing to community agencies in order to service those customers who have particular barriers preventing them from accessing mainstream Centrelink services and requiring alternative approaches. Enquires: Disabilities, Sickness, Carers line: 132717 Youth and Student line: 132490 Employment Services Line: 132850, Seniors line: 132300 Indigenous Services Line: 136380 General line: 131794 75. NSW Police Force 4 73

Sunflower Clinic Address: Suite C, Level 1, 5 Belmore Road, Burwood, 2134 Lot 2, Quirk Road, Balgowlah, 2093 Enquiries: 97155022 Website: www.sunflowerclinic.org.au Email: contact via website Psychological services and clinical interventions for people living with mental illness and their carers. This Services Specialises in helping: People living with mental illness and their carers, particularly with psychotic disorders. The Sunflower Clinic offers compassionate psychological services to adolescents, adults, families and carers affected by mental illness. We offer a range of services to improve wellbeing and enhance quality of life, all within a recovery framework. We also have links with Disability Employment Services and Respite Services, in addition to other relevant recovery based programs. Bulk billing is available for carers and people affected with mental illness who are accessing a pension or benefit. Referrals from individual Drs, family members, self, and other organisations. Referrals eligible for bulk billing require a special referral from their GP. Contact for more details. We are currently located at two sites Balgowlah and Burwood. Frenchs Forest Community Mental Health Team Address: French's Forest Mental Health 467 Warringah Road French's Forest NSW 2086 Enquires: 9452 4244 Mental health assessment, treatment, case management, information and referral to appropriate agencies. People with a mental illness aged 18-65 living within the catchment area. The Centre offers specialist short and long term comprehensive case management for persons 18-65 years who have a serious mental illness and people significantly affected by mental health problems, including a variety of conditions including schizophrenia, bi-polar disorder (Manic Depressive Illness), major depression, acute psychosis and anxiety dis-orders. The range of services offered includes assessment, medical treatment, counseling, education about mental illness and referral to other appropriate agencies and programs. Centre teams are multidisciplinary health professionals including social workers, registered nurses, psychologists, occupational therapists, psychiatric registrars and psychiatrists. Home visits can be arranged under special circumstances. Referral to the Service can be made by the individual, relatives, friends, doctors, hospital, and other health and welfare agencies. If referral is made by the doctor an accompanying letter will be helpful but not essential. Shared care management with the general practitioner can be arranged 72 5

Mona Vale Community Mental Health Team Cottage Counselling Centre Address: Mona Vale Hospital, Coronation St, Mona Vale 2103 Enquires: 9998 0410 Address: Head office; 7 Clarke St Narrabeen 2101 Enquiries: 02 9972 0141 Email: info@cottagecounselling.org.au Website: www.cottagecounselling.org.au Mental health assessment, treatment, case management, information and referral to appropriate agencies. People with a mental illness aged 18-65 living within the catchment area. The Centre offers specialist short and long term comprehensive case management for persons who have a serious mental illness including a variety of conditions including schizophrenia, bi-polar disorder (Manic Depressive Illness), major depression, acute psychosis and anxiety dis-orders. The range of services offered includes assessment, medical treatment, counseling, education about mental illness and referral to other appropriate agencies and programs. Centre teams are multidisciplinary health professionals including social workers, registered nurses, psychologists, occupational therapists, psychiatric registrars and psychiatrists. Home visits can be arranged under special circumstances. Referral to the Service can be made by the individual, relatives, friends, doctors, hospital, and other health and welfare agencies. If referral is made by the doctor an accompanying letter will be helpful but not essential. Shared care management with the general practitioner can be arranged. The Cottage is a community service providing counselling to individual adults and couples as well as children and young people. This Service specialises in helping We believe everyone should have access to professional counselling so our fees are based on a sliding scale related to income. Our counsellors have a range of experience and specialties see our website for further information. We usually have no waiting list and are able to provide an appointment within a our counsellors have a range of experience and specialties see our website for further information. We usually have no waiting list and are able to provide an appointment within a week or two. To make an enquiry call the number above and if we are unable to answer right away leave a message and we will return your call confidentially as soon as possible. The Cottage also provides group programs and pre marriage counselling. The Cottage also provides group programs and pre marriage counselling In exceptional circumstances fee subsidies can also be provided. We have an agreement with Carers NSW so are able to secure limited funding for carers. Locations; Narrabeen, Manly, Dee Why, Belrose, Chatswood and Lindfield. To make an enquiry call the number above and if we are unable to answer right away leave a message and we will return your call confidentially as soon as possible. 6 71

Be Centre Foundation Address: Unit 3, 9 Apollo Street, Warriewood NSW 2102 Enquiries: 9986 0944 Email: info@becentre.com.au Website: www.becentre.com.au Play and Creative therapies for children and young adults. Workshops and training in play and creative therapies for professionals. This service specializes in helping: Therapeutic service for children and young adults aged 4-16 experiencing trauma or other emotional or mental health issues. Be Centre advocates early intervention for children, to help them develop skills and strategies so they do not experience ongoing difficulties as a result of their trauma. Be Centre is a special place supporting children and families whose lives have been impacted by trauma such as physical or sexual abuse, neglect, bullying, divorce, illness, bereavement, drugs and alcohol or other mental health issues. A child s pain and suffering are often not outwardly visible and they may not have the words to express their experiences or feelings. Our unique Play and Creative Therapy programs offer a safe environment for children to tell their stories, helping them make sense of what is happening on the inside to restore their trust and build self confidence and resilience. We help children smile on the inside Referral from parents, physiologists, individuals, doctors, and school councilors via phone call. Queenscliff Community Mental Health Team Address: Cnr. Lakeside Cres & Pittwater Rd, Nth Manly 2100 Enquires: 9466 2502 Mental health assessment, treatment, case management, information and referral to appropriate agencies. People with a mental illness aged 18-65 living within the catchment area. The Centre offers specialist short and long term comprehensive case management for persons 18-65 years who have a serious mental illness and people significantly affected by mental health problems, including a variety of conditions including schizophrenia, bipolar disorder (Manic Depressive Illness), major depression, acute psychosis and anxiety disorders. The range of services offered includes assessment, medical treatment, counseling, education about mental illness and referral to other appropriate agencies and programs. Centre teams are multidisciplinary health professionals including social workers, registered nurses, psychologists, occupational therapists, psychiatric registrars and psychiatrists. Home visits can be arranged under special circumstances. Referral to the Service can be made by the individuals, relatives, friends, doctors, hospital, and other health and welfare agencies. If referral is made by the doctor an accompanying letter will be helpful but not essential. Shared care management with the general practitioner can be arranged. 70 7

Assertive Outreach Team (AOT) Address: Manly Hospital, Darley Road, Manly 2095 Enquiries: 9976 9883 / 9976 9607 Intensive case management for people with mental illness. People with a mental illness requiring intensive or assertive support, usually requiring outreach support in their own homes. The Assertive Outreach Team (AOT) is a team of multidisciplinary clinicians that provides: Recovery focused intensive case management and support to residents of group homes at a level consistent with individual needs. Outreach recovery supports persons living in local Department of Housing properties and private accommodation. The focus of outreach support is to assist people to develop skills necessary to maintain living in their own accommodation. Referral forms and criteria can be requested by calling the phone numbers listed above. Referrals are accepted from the community Mental Health Staff, East Wing (inpatient) Unit, Manly Hospital and Macquarie Hospital. Northern Region Relationships Australia Counselling Service Address: 5 Sera Street, Lane Cove 2066 and Level 1, 651 Pittwater Road, Dee Why 2099 Enquiries: 9418 8800 Email: north@ransw.org.au Website: www.nsw.relationships.com.au Individual, couple and family counselling, Relationship and Family Parenting courses, courses/workshops for men i.e. Focus on Fathering, Men and Relationships, Managing Anger This Service specialises in working with people who have been violent in their family relationships to keep their family members safe and with the belief that they can change existing patterns of behaviour. Helping people who are separating and/or divorcing to deal with their grief and anger and to let go, so that they can move on with a new sense of purpose and optimism. Referrals from individuals, doctors, solicitors, via website, or by Telephone. 8 69

Manly Warringah Division of General Practice (MWDGP) Address: C/O Mona Vale Hospital Coronation Street, Mona Vale Enquiries: 9998 0350 Fax 9979 7834 Email: lkirov@mwdgp.com.au Beaches Early Intervention Centre (BEIC) Address: 1 Brookvale Avenue, Brookvale 2100 Enquires: 9938 5350 Manly Warringah Division of General Practice (MWDGP) provides both individual and group psychological services through a Federally funded program Access to Allied Psychological Services (ATAPS). The ATAPS program enables free access to a psychologist for members of the community who may be experiencing anxiety and depression and can benefit from short term focused psychological strategies. individuals struggling with mental health issues such as stress, anxiety and depression in their daily life. It is available to ALL age groups and in particular to those who may otherwise not be able to afford to visit a psychologist. Manly Warringah Division of General Practice is a not-for-profit organisation that has been operational for 18 years. We are funded by the Department of Health and Aging (DOHA) to enhance the delivery of primary care services to the local population in the Manly, Warringah and Pittwater areas. We work closely with general practitioners, allied health providers, nurses, the local hospital network and the local community to enhance and integrate the provision of healthcare locally through the delivery of a range of programs. These include immunisation, chronic disease, aged care, health, mental health and youth health programs. Patients are referred to this program via their GP and at the discretion of their GP. Mental health treatment and support for young people following an episode of psychosis. People aged 18-30 who have experienced an episode of psychosis. A comprehensive mental health service addressing the needs of young people 18-30, who have recently experienced a first episode of psychosis. The aim of the service is to; provide information for young people about psychosis, coping strategies and medication; reduce disruption to a person s life, and decrease the chance of relapse. The emphasis is on working with the individual to promote recovery in a way that is the least traumatic and stigmatizing. Individual appointments with a Care Coordinator and Group programs are offered including information evenings for families. Referrals must be between 18-30 years of age and have a primary diagnosis of psychosis, with first diagnosis within the last 12 months. The service offered is time limited initially to 18 months for each consumer, with a possible extension up to 3 years depending on individual needs. Referral may be made through the Community Health Centres, EHT, Doctors or East Wing (the inpatient psychiatric unit at Manly Hospital), Family, local GP, other health agencies, NGO s. Alternatively, referral may be discussed by telephoning the Centre. The centre is located in a residential street in Brookvale, close to public transport. It is designed to be as informal and user-friendly as possible. 68 9

Specialist Mental Health Older Persons Service (SMHOPS) Enquiries: 9458 4000 Mental health assessment, treatment and case management for people over 65 with a mental illness. People aged over 65 with a mental illness. The SMHOPS offers community consultation and time limited case management to the Northern Beaches residents 65 years and older who have mental illness. This includes visits to the clients homes, nursing homes and hostels. All referrals are to be made by medical officers who have conducted a full range of physical assessments. Referrals for dementia will not be accepted unless the referral is for assessment and treatment of a primary diagnosis of psychotic or effective disorders. Ongoing case management is not available for dementia clients. Lifeline Inc. Address: 310 Sydney Road, Balgowlah 2093, PO Box 681 Enquiries: 9949 5522 Email: admin@lifelinenb.org.au Website: lifeline.org.au/northernbeaches 24 hour telephone crisis support service On line crisis support, Personal counselling, Financial Counselling, Gambling Counselling, Welfare support emergency food, clothing, medication, Support groups anger management,anxiety, depression, relationships, grief and loss, gambling, Volunteers to visit elderly and housebound, Suicide prevention and education. Lifeline Northern Beaches is an independent organisation serving the area from Kirribilli to Palm Beach. The organisation is run on a volunteer basis with over 400 volunteers. The mission of the organisation is to provide quality telephone crisis support and associated services to help people in crisis. A crisis is when stressful,often painful, life experiences overwhelm or impair our capacity to cope or engage fully in everyday living. The organisation has some government funding tied to particular services but the bulk of the funds come through the Opportunity Shops and fund raising. 24/7 Crisis support - Call 131114 (free from mobile phone) On line crisis support - lifeline.org.au Face to face services -call 9949 5522 10 67

Burdekin Association Address: Enquiries: 89761777 Website: www.burdekin.com.au The Extended Hours Team (EHT) Address: Manly Hospital, Darley Road, Manly 2095 Enquiries: 997 9611 (ask for the Extended Hours Team) All services provided aim to prevent youth homelessness and family breakdown (E.I) Early Intervention & family support 12-18 (CCP) Community care - placements OOHC (Out of Home Care) Most referrals c FACS (family & community services) formally Doc s Youth Accommodation service Age 16-21 This Service specialises in Helping: The Youth Housing program offers semi-supported affordable housing to local young people committed to demonstrating and developing the living skills necessary to make the transition to living independently in the community. Case management support is in place to assist clients achieve stated goals. We offer a one bedroom unit or bed-sit to a young person who meets criteria and who has a mental health issues & is in treatment. The maximum stay is 2-years, reviewed against a range of entry criteria each 6 months. Rent is 25% of gross income and the payment of a bond is required. How to access these services: We accept referrals from a range of sources; young people, family members or friends, schools, police, Government & non- Government organizations. For further information on the application process please contact the referral intake worker. Please phone to speak to the daily intake worker. NB. Burdekin is NOT a CRISIS service Mental health assessment, support, planning and brief treatment, with most contact in the persons home or other community setting. People experiencing mental health crisis. The Extended Hours Mental Health Team is also known as a crisis team or the EHT. The team provides a mobile outreach service which is easily contacted and responds promptly to people in a mental health crisis. Treatment provided is intensive and brief and with most contact being in the persons home or other community setting. A comprehensive assessment is conducted to determine a persons mental health treatment requirements, the level of support available, additional support needs to maintain the person in the community and the level of risk to self and others. The treatment provided also imposes the least personal restriction of rights and choices in balance with the need for treatment. Telephone crisis counseling is also provided when appropriate. The team often operates with the assistance of other services such as police, ambulance and local hospital emergency departments. The EHT also gives advice and information to families, carers and friends. The Extended Hours Team provides a timely and responsive outreach and telephone service to people in mental health crisis, referral may be by self referral (the individual in crisis), relatives, friends, doctors, hospitals, other health and welfare agencies. 66 11

Northern Beaches Child & Adolescent Mental Health Service (CAMHS) Address: Queenscliff Community Health Centre, Palm Ave, North Manly, 2100 Enquiries: 9466 2500 Details of Organisation/ Service: Assessment and therapy for children and young people aged to 17 years and their families. This service specialises in helping: children and young people aged to 17 years and their families experiencing difficulties emotionally, socially and behaviourally that are impacting on their functioning. Northern Beaches CAMHS offers comprehensive assessments and therapeutic interventions which are individually developed to meet the needs of the children, young people and their family s (age to 17 years inclusive). Our multi-disciplinary team has expertise in delivering interventions with a number of therapeutic approaches including cognitivebehavioural therapy, family therapy, narrative therapy, short-term psychotherapy as well as psychiatric assessment and interventions including medications where appropriate. Some group programs are available. NB CAMHS works closely with pre-schools, schools, other education services, families, Community Services and other service providers (e.g. NGO s ) to best meet the needs of the child or young person. Monday to Friday via Intake Worker PH 9466 2500. Appointments offered at Queenscliff Community Health Centre or Mona Vale Hospital. Referrals need family consent. All referrals are triaged. Some waiting times exist. Manly Warringah Women s Resource Centre Address: PO Box 556, Dee Why NSW 2099 Enquires: 9971 4499 Email: reception@mwwrc.org.au crisis accommodation for women and children escaping domestic violence early intervention and prevention medium-term supported accommodation counselling and group work for women who have experienced domestic violence family support services, including case management, practical and emotional support, playgroups and specialised groups young mothers support program, including case management, playgroup and special activities advice and information on child development and positive parenting advice, information, referral and advocacy for women facing a range of issues, including financial, housing, legal, health and other welfare issues Manly Warringah Women s Resource Centre is a service for women provided by women. women and children who have experienced domestic violence The work of the Centre is primarily focussed on the needs of women and children who have experienced domestic violence, promoting safety and awareness to prevent further violence and abuse. The Centre provides crisis accommodation for women and children escaping domestic violence, as well as information, advice, advocacy, referral and support for women and children. Referrals by other agencies, for example, health, legal, housing services, and self-referrals by contacting 9971 4499 for specialist domestic violence services or 9982 9875 for family support ser- 12 65

Manly Women s Shelter East Wing Enquiries: (02) 9977 1066 Email: manager@mws.org.au Website: manlywomensshelter.org.au Address: Manly Hospital, Darley Road, Manly 2095 Enquiries: 9976 4241 The primary aim of the Shelter is to provide short term (up to three months) therapeutic accommodation and support for Homeless and at Risk women (non custodial) in the Northern Beaches area of Sydney. Many women will have experiences in Domestic and or Family Violence, Mental illness and other significant trauma. The Shelter provides a Case Management approach to assist women to rebuild their lives by accessing permanent accommodation and community support systems. Contact the number provided, email or Website for details Inpatient adult psychiatric care Adults with acute mental health issues who cannot be treated in the community. East wing consists of 30 gazette beds, 20 of which are for adults and 10 of which are allocated for older persons the Mental Health Aged Care Unit is described separately. Wing is designed to treat inpatients with emotional and psychiatric difficulties and to help them find new ways of coping with their problems. A treatment plan is based on an assessment and physical examination by a doctor which takes place upon admission and is regularly reviewed by staff. Part of this treatment is an activities and education Ward Program consisting of various groups and activities designed to meet individual needs and interests f the participating patients. Patients are encouraged to attend. East Wing provides an interdisciplinary service combining the skills of nurses, doctors, occupational therapists, social workers, psychologists and other clinical facilities to help speed up the recovery process. A team approach is adopted comprising of inpatient, outpatient and community care. Adults with acute mental health issues who cannot be treated in the community 64 13

Specialist Mental Health Older Persons Service (SMHOPS) Acute Inpatient Unit Address: Manly Hospital, Darley Road, Manly 2095 Enquires: 9976 4235 Inpatient psychiatric care and treatment for people aged 65 and over People over 65 with acute mental health issues who cannot be treated in the community. The Mental Health Aged Care Acute Unit is a 10 bed unit catering for people 65 years or over, who have an acute psychiatric disorder that requires treatment not able to be administered in the community. The unit has the facility to manage voluntary and scheduled patients. It is staffed by a multidisciplinary team, who work with and support each other, resulting in more efficient and holistic care, assisting patients in achieving and maintaining optimal quality of life. The services listed for the East Wing patients are also available to the aged care psychiatry patients. Via the hospital Emergency Department or referral from a GP, Community Mental Health Team or the Extended Hours Team. Homeless Outreach Support Service (HOS) Address: 12 Wentworth St, Manly 2095 Correspondence to PO Box 978 Manly NSW1655 Telephone: 9977 1066 The service includes access to a senior welfare worker trained in domestic violence assistance with crisis and long term accommodation counselling and mental health legal advice and advocacy To inform, assist and support homeless and at-risk people to determine their individual needs, risk factors and encourage them to utilise the resources of the Manly Community Centre and also health and emergency services. The State Government s Homeless Protocol Guide relating to homeless people in public places recommends homeless people are treated appropriately and steps to prevent homelessness occurring are taken. The City of Sydney, Waverley and Parramatta Councils, and also Manly Council have drafted the Homeless Persons Protocol to be tabled at the next meeting of the Manly Council Homeless Sub- Committee. If you have any queries or would like more information on the Outreach Support Service I am available at the Manly Community Centre on Fridays 9am-4pm. 14 63

Manly Community Centre Address: 12 Wentworth Street, Manly NSW 2095. Enquiries: 9977 1066 (between 10.00am and 4.00pm) Email: mcc1@bigpond.net.au Psychiatric Emergency Care Centre (PECC) Address: Darley Road, Nth Manly 2095 Enquires: 9976 9099 The centre is a community based, not-for-profit, organisation that has served the community since 1977 and operates within the Manly L.G.A. The MCC provides a focal point and meeting place for the community to identify community needs and to facilitate the development of services to meet these needs. The Centre is administered by a community based management model which encompasses the principle of facilitating services, which are flexible and responsive to community needs and complements services provided by Government agencies. The Centre and service provision is staffed by a team comprising, a Manager, welfare and multicultural workers, counsellors, psychologists, solicitors, and trained volunteers. As well as providing free community information and referral, the Centre offers a range of community services. A Key Focus is to facilitate a community strengthening programme through projects and services that focus on Capacity Building, inclusion and reducing disadvantage. The Centre also initiates action where necessary to improve access to and participation in, community services and activities. Ring the Contact number or by Email. Short stay admission for people presenting to the Emergency Department (ED) with mental health issues; assistance in accessing specialist services, support and advocacy. people who present to the ED with acute mental health issues and who could benefit from a short stay admission. The PECC is a four bed unit which caters for people who present to the ED with acute mental health issues and who could benefit from a short stay admission. Care is individually designed to meet the needs of the consumer. The PECC service provides 24-hour nursing care, daily Psychiatric Registrar review and social work support, as well as referrals to other community services such as Drug and Alcohol. Length of stay in the PECC Unit is usually 24 to 48 hours. A discharge plan will be discussed and arranged with each consumer. Staff will ensure in collaboration with consumers that on discharge into the community there will be an individual follow-up care plan in place with appropriate public or private services. The PECC can be accessed through the ED of Manly Hospital or through transfers from the ED of other hospitals 62 15

Consumer Participation Network (Kalori) Address: Kalori, Manly Hospital, 150 Darley Road, Manly 2095 Enquires: (02) 9976-9856 & 0414-193-564 Email: rbrown@nsccahs.health.nsw.gov.au Consumer Participation Network Coordinator, (sometimes abbreviated to Consumer Coordinator) & two Consumer Advocates. Consumers, (service-users), working within the Mental Health Service as Consumer Advocates. This comprises a Consumer Participation Network - Consumer involvement & representation in Mental Health Service Planning & Evaluation, Decisions, Policy Making, Review & Service Improvement. Consumers making choices & being involved with their Individual Care and Recovery plans. Consumer instigated groups & consumer-run groups. Consumer involvement in Peer Support to others. Advocating for the Rights, & Responsibilities of Consumers, including rights to Relevant Information, Treated with Respect, Privacy, & Confidentiality, Advocacy, Receive Care in a least restrictive environment, decide who to Involve & Communicate with in your care, Discuss treatment & choices. Contact direct as per contact list above. Fairlight Centre Address: 9 Fairlight Street, Manly 2095 Enquiries: 99491832 Fax: 99498271 Email: kingsbeerk@missionaustralia.com.au Website: www.missionaustralia.com.au Crisis Accommodation for Homeless Men. Fairlight Centre offers supported accommodation for homeless males, or those at risk of being homeless aged 18 years or over. Fairlight Centre attempts to meet the needs of homeless males with their transition into mainstream society. We also aim to provide overnight care, safety and case management for homeless men in our Complex Care Unit (CCU) Personalized case management allows the staff to develop an intervention plan that responds to each resident s health, housing, education and life skills needs. Where we are unable to offer any direct assistance Fairlight Centre refers people to other services and facilities. Fairlight Centre offers various levels of supported accommodation depending on the client. Phone Fairlight Centre for assessment. We accept referrals from detoxification and rehabilitation units; various other agencies and self-referrals. 16 61

Link Housing Ltd. Address: Level 12, 815 Pacific Hwy, Chatswood NSW Enquiries: 02 9412 5111 Email: enquiries@linkhousing.org.au Website: www.linkhousing.org.au Details of Organisation/Service: Children of Parents with Mental Illness (COPMI) Address: Clinician Based at Queenscliff Community Health Centre, Cnr Lakeside Cres and Palm Ave, North Manly 2100 Phone: 94662500 Email: leemeredith@nsccahs.health.nsw.gov.au Services offered: Accommodation Advice on housing options This service specialises in helping: Link Housing Ltd is a not for profit housing association that provides affordable rental accommodation for over 1,000 households on low to very low incomes in the Northern Sydney Region. The accommodation consists mostly of one and two bedroom units. Eligibility Applicants must meet the social housing eligibility criteria (Pathways) and be active on the housing register. Note: Link Housing does not have crisis accommodation Areas covered: Lower North Shore, Northern Beaches, Upper North Shore to Hornsby and West to Ryde. How to access our service: Contact direct as per contact list above. Consultation and education to Mental Health, Child and Family Health and other services working with families affected by Mental Illness. Support, information, and group work for families and children affected by parental/sibling Mental Illness This Service specialises in helping Children and parents living in families where a parent or sibling has a Mental Illness. The Clinician offers specific clinical consultation and targeted education to staff working with families where a parent (or sibling) has a Mental Illness. This consultation and education is designed to support staff to recognise and work with parents who have a mental illness more effectively. In addition the clinician is available to provide support, education and resources to families who are affected by Mental Illness. Depending on the needs of the family, this support may be offered to parents or children individually or to the whole family and may be provided as individual or group work. Referral to the COPMI Clinician (or requests for consultation and information) can be made by Adult or Child and Adolescent Mental Health Clinicians, School Counsellors or other Education Staff, other Services working with families and by families themselves. The Northern Beaches COPMI Clinician is based within the Child and Adolescent Mental Health Service (CAMHS). 60 17

Perinatal and Infant Mental Health Service (PIMHS) Address: Perinatal and Infant Mental Health Clinicians (PIMHC) East Wing, Manly Hospital, Darley Road, Manly 2095 Enquires: 0417 040 361 / 0409 398 078 Housing NSW Address: Dee Why Office 17A/818 Ground Floor Pittwater Rd, Dee Why 2099 Enquiries: 02 9971 3600 Fax: 02 99741 3611 Website: www.facs.nsw.gov.au Consultation Liaison: Assessment and care planning. Intensive shorter team and longer term clinical service provision: Liaison with mental health services and Non-Government Organizations, care assessment, joint management. PIMHC clinicians work closely with other perinatal and infant service providers including Maternity, Child and Family Health, Child and Adolescent Mental Health Services, Children of Parents with a Mental Illness, Family Support NGOs, Brighter Futures and Community Services. All referrals are to be made to the Perinatal and Infant Mental Health Clinician. Our highest priority is to target assistance to those with the greatest needs and to work with other agencies to support individuals and communities. Housing NSW seeks to assist those people living with mental health issues that impact on their ability to secure housing. In partnership with other Government agencies and many other support services Housing NSW seeks to provide safe, affordable and sustainable housing opportunities for clients with mental health challenges so that they can live with dignity. Contact the number provided or Website for details 18 59

Transcultural Mental Health Centre Address: Cumberland Hospital, 5 Fleet Street, North Parramatta NSW 2151, Postal Address- Locked Bag 7118, Parramatta CBD BC NSW 2124 Enquiries: 02 9840 3800 or toll free 1800 648 911 Direct clinic/consult/assess/line: 02 9840 3767 Email: tmhc@swahs.health.nsw.gov.au Website: www.dhi.gov.au/tmhc TMHC facilitates access, quality and safety in mental health service provision for established and newly arrived Culturally and Linguistically Diverse (CALD) communities. Individuals of CALD background who experience mental health issues/ problems through our clinical Consultation and Assessment Service. We have 160 sessional bilingual clinicians covering over 60 languages and also offer two specialist clinical services- Multicultural Program Gambling Service and Co-Exist (Co morbidity). As a complementary and specialist service of NSW Health, the TMHC provides: leadership in transcultural mental health planning; policy development and implementation; and management of state-wide programs to improve access and equity to services. Work done by the TMHC encompasses research, service evaluation, community consultations, education and training and the development of culturally relevant mental health promotion and awareness campaigns. Referrals and enquiries can be made via telephone from individuals, families, allied health professionals and other agencies. Vocational Education, Training & Employment Service (VETE) Address: Enquiries: E mail: Sites at Northern Beaches Adult Mental Health Services Mona Vale, Brookvale, Frenchs Forest, Queenscliff and Manly Hospital (The Shed). contact via email below pmorton@nsccahs.health.nsw.gov.au The VETE Service is available to consumers who are currently receiving clinical care at any of the Northern Beaches Mental Health teams. VETE Service in NSLHD consists of experienced vocational rehabilitation specialists co-located with clinical mental health teams. The VETE Consultants meet with consumers to identify their interests in vocational education, training and employment. The goal is to support consumers to progress towards achieving competitive employment and/or vocational training. Through discussion and occasionally using formal questionnaires, VETE Consultants gather information including employment history, work skills, aptitudes, labour market statistics and work interests to develop suitable and realistic vocational directions. Consumers are then supported to link with TAFE or a suitable disability employment service provider to achieve their goals. The VETE Service is available to consumers who are currently receiving clinical care at any of the Northern Beaches Mental Health teams. Referrals from clinicians at Northern Beaches Mental Health Service, via VETE Referral Form. 58 19

Specialist Rehabilitation Service Brookvale Early Intervention Centre (BEIC) Address: 1 Brookvale Avenue, Brookvale, 2100 Enquiries: 9938 5350 Email: llouws@nsccahs.health.nsw.gov.au JoThompson@nsscahs.health.nsw.gov.au Strength based coaching model (Collaborative Recovery Model - CRM), to enhance and support consumer s personal recovery journey. The service is evidenced based and encourages consumers to consider their strengths, values and beliefs. Hearing Voices Support Group for Expert Voice Hearers. This is a peer support model, co-facilitated with consumers. It is orientated toward consumers sharing expertise in coping with and reducing distress, increasing understanding, creating meaning in context to self and promotion of non-clinical recovery journeys. Coming Attractions: Peer Support CRM coaching groups, Strengths Identification Support Packages for Clinicians Mental Health Consumers with their personal recovery journey by assisting them to regain and maintain: a sense of hope self-identity meaning in life personal responsibility, Recovery is a deeply individual and unique process, therefore coaching is tailored to the individuals needs and desires for a full life. This service is accessible in Hornsby and the Northern Beaches, if you are a registered consumer in the community in the Northern Sydney Local Health District (NSLHD). You can discuss your referral or register your interest with your case manager or treating team via contact details above. Settlements Grants Programme (SGP) and Multicultural Programme Address: Enquiries: Email: Manly Community Centre Inc. 0404636217 Maria Elena Chidzey 0452202530 Yeshi Palmo mcc6@bigpond.net.au / mcc9@bigpond.net.au Multicultural Services, Settlement Grants Community Development: We encourage migrants and refugees to develop a sense of identity, and belonging within local and brother community. Casework: We assist migrants and refugees on a one on one basis. We help them to identify their settlement needs and provide support and referrals to appropriate services. Advocacy: Manly Community Centre s SGP and Multicultural Service empowers and supports migrants and refugees to understand their rights and responsibilities through cross-cultural education. We can also advocate on your behalf and refer to other services. The program aims to improve access to mainstream services through the provision of information, referral and casework. The SGP service helps newly arrived migrants, Humanitarian Entrants and Refugees during their first five years of settlement. The service aims to increase client independence, knowledge and ability to navigate and access mainstream services and promote self-reliance to all eligible SGP clients, with a particular focus on the Tibetan community. The SGP workers have offices in both Dee Why and Manly. Refer to the contact details above. 20 57

Multicultural Community Advisory Service Address: The Lodge, Macquarie Hospital, North Ryde Enquiries: 8877 5314 Email: vsingh@nsccahs.health.gov.au Address: Family and Carer Mental Health Programme Northern Sydney Local Health District. Information, support, counselling, referrals and advocacy Older people, including those with a physical and/or mental health illness, people with disability and their carers from culturally and linguistically diverse (CALD) backgrounds. The Multicultural Community Advisory Service is part of the Northern Sydney Local Health District and works closely with people from culturally and linguistically diverse backgrounds. The Service provides support to CALD older people, people with disability and their carers. We assist service users to identify and manage the challenges and difficulties of living independently at their own homes. The Service can also link service users with Home and Community Care Services such as domestic assistance, community transport, social support. The Community Advisor is able to do home visits for a comprehensive assessment and to make appropriate referrals. The Service also provides language specific education and skill building group programs. The Service utilises health care interpreters to facilitate communication and engage with our clients. The interpreting service is provided free of charge. Referrals are accepted over the phone or via email. Education and support for clinicians working with consumers and their families and carers on the Northern Beaches. Consultation with clinicians and some direct family support, education and contact is provided. This service specialises in helping: Mental health professionals to work in partnership with families and carers, by developing awareness of their needs and supporting them to manage their caring role. The Family and Carer Mental Health Program team provides services throughout the Northern Sydney and Central Coast Local Health Districts. Families and Carers provide invaluable support for people living with mental illness. The Family and Carer Mental Health Program team supports clinicians to engage with carers, become aware of the challenges they are facing and provide support and education in collaboration with mental health and NGO services. The Mental Health Program works in partnership with Uniting Care Mental Health to deliver training and support to carers in the Northern Sydney LHD for people living with a mental illness as well as facilitating referral to respite and general carer support services in the local area. Clinicians can refer directly to the family and carer consultant, attend training or participate in Carer and Family Reviews offered throughout the service 56 21

Aged Life Care Returning Mental Health Inc. Unit Warringah Council Disability Newsletter and Leisure Guide Address: 543 Pittwater Rd, Brookvale, NSW 2100 Enquires: 0410 194798 Email: mail@lifereturning.org.au Website: www.lifereturning.org.au Address: Enquiries: Email: Website: Warringah Library Service, 725 Pittwater Rd, Dee Why NSW 2099 9942 2686 (Monday Friday 10am-4pm) janzm@warringah.nsw.gov.au www.warringah.nsw.gov.au/services/ disability.aspx We offer Group Meetings and one to one assistance (we are not AA or NA affiliated). This service specialises in helping: People who are worried about their alcohol and other drugs dependency or binge drinking. We offer people care and support during their early stages of abstinence or reduction of their habit. Life Returning has a Day Facility at Brookvale and we try and meet people at least 24 hours after referral. We motivate people to recover from alcohol and drug dependency. We teach practical skills that help you or a family member to break the dependency and live a happy and fulfilling lifestyle. Our care and support service are FREE and confidentiality is guaranteed. How to access our service: Referrals from individuals, GPs, family members or a phone call to the contact information above. Free information about options and services for people with disability of all ages, their carers and service providers, and the community in the Northern Beaches, and in the Northern Sydney This Service specialises in: Free publications (in printed form and on the website) include: Leisure for youth and adults with a disability Services for Children 0-6 Free fortnightly e-newsletter of events, resources etc. Email, phone, visit (phone to make appointment). No referrals necessary. 22 55

Pittwater Community Builders Project Address: Located at MWP Community Aid, 3 Gondola Road, North Narrabeen 2101 Enquiries: 1300 734 120 Mon Wed: 9.00am - 2.00pm Manly Drug Education and Counselling Centre (MDECC) Address: Enquiries: 91 Pittwater Rd, Manly 2095 9977 0711 Email: admin@mdecc.org.au Website: www.mdecc.org.au A community hub has been established at North Narrabeen to provide referrals and information on: Parenting, relationships or family safety, Issues relevant to youth, seniors or people with a disability, Crisis assistance e.g. legal or housing, Mental wellbeing, drug or alcohol issues, Pittwater Community Builders will provide information and resources to the community from North Narrabeen or at outreach locations e.g. schools and community events in Pittwater. This Service specialises in Helping: Families who are interested in: A support group for parents of adolescents, Parenting or relationship courses in schools and the community, A community garden, A group or starting up a new social group, Provision of information to parents within Pittwater schools Pittwater Community Builders aims to build stronger communities through information and referral, as well as projects and services that focus on capacity building, inclusion and reducing disadvantage. Pittwater Community Builders is a three year funded programme by Family and Community Services NSW. Pittwater Community Builders is available for anyone in the community to call as a first point of contact, a referral will then be made to appropriate local services. Community Development, health promotion, education & training, assessment, counselling, referral & Information Young people, parents & families on Sydney s Northern Beaches. MDECC is a non-government, community based organisation, with an underlying philosophy is of harm minimization. Our prime concern is to promote mental health and reduce or eliminate the harms associated with drug and alcohol use. Our unique Model of Service Delivery is based on the belief that people have the right to access information, education, interventions and treatment for mental health and drug and alcohol issues. We acknowledge that drug use ranges from no use, to experimental, regular and problematic use and that access to appropriate programs is essential for all clients. We provide innovative programs for young people and families. We also provide training, consultancy and capacity building for organisations and communities. Please call the number above 54 23

Kedesh (Phoenix Treatment Unit) Address: Manly Hospital, Darley Road, Manly 2095 Enquiries: 4222 1800 Email: admissions@kedesh.com.au Website: www.kedesh.com.au Residential Drug and Alcohol Rehabilitation Program, Counselling, Case Management. Adults with drug and/or alcohol addiction, including people with co-occurring mental health issues (i.e. dual diagnoses). The Phoenix Treatment Facility offers an 8-week residential program for up to 10 clients. The facility is operated by Kedesh Rehabilitation Services, a non-government and not-for-profit organisation, founded in the Illawarra region in 1975.The treatment program is based on Cognitive Behavioural Therapy (CBT). This therapeutic approach addresses the links between clients thoughts, feelings, and behaviour, with a particular emphasis on how these influence patterns of addiction. Each client has individual, weekly counselling sessions, and has regular appointments with a case manager where required. The program also includes daily activities, such as going to the beach or library as well as AA, NA and SMART Recovery meetings Program. The program can be done on a non-residential basis under special circumstances. Potential Clients may self-refer or make enquiries through the Admissions Facility 4222 1800). Mental Health Advocacy Service (Legal Aid) Address: 74-76 Burwood Road, Burwood 2134 Enquiries: 1300 888 329 Website: www.legalaid.nsw.gov.au/what-we-do/civil-law/ mental-health-advice Legal advice and representation before the Mental Health Review Tribunal (MHRT) and Guardianship Tribunal. Telephone information and advice is available for all areas of mental health law, or you can telephone for an appointment to speak to a lawyer at our Burwood office. Relatives and friends and community workers are also welcome to call us for advice. This service is part of Legal Aid NSW and provides free legal representation before the Mental Health Review Tribunal for people who have been detained in a hospital under the Mental Health Act. MHAS also represents people appearing before the Guardianship Tribunal for both guardianship and financial management matters. Please call MHAS well in advance of the hearing date so we can provide advice or arrange representation. Our lawyers visit each hospital in NSW that has involuntary patients. Telephone advice and information on mental health and guardianship law is available from the number listed above. We use telephone interpreters where needed. 24 53

Mental Health Association NSW (MHA) Sydney Road Clinic Address: Level 5, 80 William Street East Sydney NSW 2011 Enquiries: 9339 6000 (general office number) 1300 794 991 (Mental Health Information Service) 1300 794 992 (Anxiety Disorder Information Service) Email: mha@mentalhealth.asn.au Website: www.mentalhealth.asn.au The Mental Health Information Service and Anxiety Disorder Information Service; Mental Health Fact sheets and publications e-newsletter, Resource Centre, Way Ahead service Directory, Mental Health promotion activities, Mental Health month, Workplace Health Promotion Network, Anxiety groups. Consumers, carers, service providers and the general community about mental health services available in the state of NSW. The Mental Health Association NSW (MHA) MHA provides the following types of services: A resource centre, fact sheets and publications (publishing) the Way Ahead service directory, and maintaining websites, coordinating public campaigns, various related activities around NSW, allocating small grants to other organisations, determining the annual Mental Health Matters Awards. Support groups for consumers. Assists organisations and individuals to set up groups as needed Advocacy for the development of the mental health sector, writing submissions to inquiries and representations to governments, membership of NSW Health Committees and committees of other NGOs. Via phone, website or e-mail Monday-Friday 9am-5pm Address: 109 Sydney Rd, Manly NSW 2095 Enquiries: PH 9949 1099 FAX 9949 1032 Sydney Rd Centre provides Opioid Substitution Treatment for residents of the Northern Beaches, who are having difficulty in stopping heroin or prescribed opioids, such as pain relieving medication. People attending the Service undergo assessment and stabilisation on maintenance therapies, such as methadone and buprenorphine / suboxone. Daily dosing of these medications is free and conducted each day between 07:45 am and 11:00 am Mon Fri and 8:00 and 11:00 am weekends and public holidays. Once stabilised, many clients become eligible to collect their medications through local community pharmacies. Once a decision is made to commence treatment, an application is submitted to Dept. Health for registration on the Opioid Treatment Program. Verification of the person s identification must be provided. Maintenance treatment involves regular attendance to collect medication, as well as reviews by a case-manager and prescribing doctor to improve the person s stability and address individual health needs. Clients are encouraged to follow up on referrals for prevention and management of general health problems. Any person who is experiencing problems in stopping the use of heroin or opioid medications can contact the service free of charge. 52 25

Community Care Northern Beaches Ltd. Black Dog Institute Address: Unit 7/8 Level1 Pittwater Place 10 Park Street Mona Vale NSW 2103 Enquiries: 9979 7677 Email: ccnb@ccnb.com.au Details of organization / Service: Address: Black Dog Institute, Hospital Road, Randwick NSW 2031 Enquiries: 9382 4523 / Clinic Telephone: (02) 9382 2991 Email: blackdog@blackdog.org.au Community Care (Northern Beaches) Limited. (CCNB) is a not for profit community organisation providing services in the community to frail aged people, people with disabilities, people with dementia and their carers. This service specialises in helping: Older people and people with a disability to remain living independently in their homes CCNB is funded by both the Australian and State Governments through Department of Health and Ageing, the NSW Department of Ageing, Disability and Home Care and NSW Health. This funding enables CCNB to provide a diverse range of in-home and community based services to our clients across the Northern Sydney Region. CCNB is committed to excellence in the planning, development and provision of quality services to strengthen people s capacity to live independently. CCNB s values: What matters to us is being: Inclusive and respectful, Ethical and professional, Equitable and empowering, Responsive and innovative. Please contact our Intake and Referral Officers for more information on 99797677 Black Dog Institute Clinic: The Clinic is available to anyone with a Medicare card and a referral. Our team of specialist psychiatrists and psychologists undertake a complete assessment of your diagnosis and treatment, and send a comprehensive report back to your physician. This service specialises in helping: The Institute's goal is to advance the understanding, diagnosis and management of the mood disorders by continuously raising clinical, research, education and training standards. In so doing, the Institute aims to improve the lives of those affected - and in turn - the lives of their families and friends.workplace Education: The Black Dog Institute provides workplace education seminars focused on assisting managers to support employees who may be experiencing the symptoms of depression and anxiety, as well as providing staff with practical tools to build resilience and improve performance.the Black Dog Institute is an educational, research, clinical and community-oriented facility offering specialist expertise in mood disorders - a range of disorders that include depression and bipolar disorder. If you are interested in any of our workplace or community presentations and workshops telephone us. The Institute is attached to the Prince of Wales Hospital and affiliated with the University of New South Wales. 26 51

Enquiries: Email: Website: Beyond Blue 1300 22 4636 (local call cost). infoline@beyondblue.org.au www.beyondblue.org.au Consumer Activity Network (CAN) Address: 6A/15 Orchard Rd, Brookvale 2100 Postal Address: P.O. Box 555 Balgowlah NSW 2093 Enquiries: 9114 8150 Email: admin@canmentalhealth.org.au Website: www.canmentalhealth.org.au Details of organisation / service: Details of Organisation/Service: Beyondblue works in partnership with health services, schools, workplaces, universities, media and community organisations, as well as people living with depression, to bring together their expertise around depression. Beyondblue is a national, independent, notfor-profit organisation working to address issues associated with depression, anxiety and related disorders in Australia. This service specialises in helping: Beyondblue is a bipartisan initiative of the Australian, state and territory governments who s main aims are to raise awareness of depression, anxiety and related disorders to help reduce the associated stigma and encourage people to seek help. Just call or access Beyondblue Website National Telephone peer support line - Chat for every day issues. Hospital to Home practical assistance and support service within the first 6 weeks of discharge from Psychiatric inpatient units at Liverpool and Campbelltown hospitals. This service specializes in helping: People who are living with a mental illness in the community who may be isolated or not connected with the community, family or friends. CAN( Mental Health) Inc. is a independent consumer run organization that supports people living with a mental illness to undertake their recovery journeys of choice. CAN offers a Hospital to Home service to support people in their home and within the community by conducting home visits, taking them to appointments or providing information and referrals to other relevant resources/supports within the community. CAN also run Pitane Recovery Centre which a consumer run recovery centre and is mobile providing activities such as Art Alive How to access these services: To access Phone Connections service you can register on our website or call 1300 135 846(intra and interstate callers) or 02 9114 8150 on Mondays and Thursdays 7pm - 11pm; or Fridays & Saturdays 6pm Midnight. Hospital to Home you can self refer while in hospital or have mental health service referral from a GP or the hospital. This is NOT a CRISIS service 50 27

Compeer Sunshine Home Respite Service Address: The St Vincent de Paul Society, 2c West St, Lewisham NSW 2049 Enquires: 9568 0262 Email: compeer@vinnies.org.au Website: www.vinnies.org.au/compeer-program-nsw Friendship program for people living with a diagnosed mental illness. Socially isolated people in the recovery phase of a mental illness Compeer is an internationally affiliated volunteer friendship program for people living with a mental illness. Since its inception in the USA in 1973, Compeer has become internationally recognized as a valuable adjunct to traditional medical treatment. Compeer has been operating in Australia under the auspices of the St Vincent de Paul Society since 1995. Based on the principle of the Power of Friendship, Compeer matches volunteers in one to one friendship with people who have become socially isolated due to mental illness. As in any friendship, volunteers and their friends spend time together enjoying activities such as chatting over a cup of coffee, going to the movies or visiting places. The friendship is supported by Compeer staff and the health professional applying to the program Health professionals can contact Compeer for an application form on above number or refer to the website http://www.vinnies.org.au/ compeer-program-nsw Address: 143 Burns Road, Turramurra Enquiries: 9477 1922 or 0414 274 857 Email: swatters@sunshinehome.net.au Overnight respite Helping the carer have a break by providing overnight respite from their caring role. Sunshine s respite cottage is a light and bright 5 bedroom home with leafy gardens situated in the suburb of Turramurra. We offer overnight support for the person being assisted by a carer, who are over 16 years of age living with mental health, have a dual diagnosis, autism and/or an intellectual disability and live in the Northern Sydney local government area s. We provide person centred support for ongoing daily routines and commitments whilst in respite. We offer a safe and secure environment, purposeful, individualized and appropriate experiences, a private bedroom and meals. We offer carers a short term break from their caring role, the cottage is open 24 hours a day 7 days a week. Carers can relax knowing the person they care for will be in a clean, safe and a relaxed friendly environment. Call number provided. 28 49

Sanctuary Respite Cottages (Respite Services) Address: Building 3 Suite 18 /33 North Head Scenic Drive Manly NSW 2095 Enquires: 02) 9977 0099 Email: respite-admin@sfnsw.org.au Housing Accommodation Support Initiative (HASI) Mission Australia Address: PO 3263 Redfern 2016 Enquiries: 9699 4879 Email: lazarusg@missionaustralia.com.au Website: www.missionaustralia.com.au Service Offered: Respite for Carers, Families and friends of people affected by mental illness. The Sanctuary Respite Centre is located at North Head, Manly, and comprises 3 self-contained cottages offering a short break for carers, their families and friends affected by a mental illness. Respite Services also offers the opportunity to stay at our Gundair Rural Homestead which is located in Tooraweenah, one hour north of Dubbo. This is a 70 year old working sheep farm that offers a farm life experience. The Sanctuary Respite Centre is a service provided by the Schizophrenia Fellowship of NSW Inc. Enquiries, referrals and costs can be accessed through telephone, website or email. A joint initiative between NSW Health, Housing NSW and Mission Australia, the Housing & Accommodation Support Initiative (HASI) provides practical, individualised accommodation support for people with mental illness. Assisting people in their recovery journey from mental illness, the service supports people to maintain successful tenancies, participate in community activities and enjoy improved quality of life. We advocate for disadvantaged Australians and help them to get back on their feet. Working with government, corporate Australia, churches and the wider community, Mission. We are able to deliver positive outcomes for individuals, families and communities. We work to stop problems before they start, provide support to prevent situations from getting worse and form partnerships to find long-term solutions to community issues. We also work with of Aboriginal and Torres Strait Islanders. Our staff includes social workers, youth workers, psychologists, counsellors, community development workers, childcare workers, teachers, allied health workers, trainers, managers, administrators, entrepreneurs and fundraisers. High support referrals from psychiatric hospitals and community mental health teams. Low support referrals from mental health case managers, GP s, NSW Housing. 48 29

Housing Accommodation Support Initiative (HASI) New Horizons Address: 15 Twin Road, North Ryde NSW 2113 Enquiries: 9490 0017 Email: wstocks@newhorizons.net.au Website: www.newhorizons.net.au New Horizons Northern Sydney Respite Centre Address: 2/2a Railway Parade, Thornleigh 2120 Enquiries: 9875 3205 Fax 9484 8516 Website: www.newhorizons.net.au A joint initiative between NSW Health, Housing NSW and New Horizons, the Housing & Accommodation Support Initiative (HASI) provides practical, individualised accommodation support for people with mental illness. Assisting people in their recovery journey from mental illness, the service supports people to maintain successful tenancies, participate in community activities and enjoy improved quality of life. It s all part of our goal to provide innovative services which support individuals, strengthen communities and enhance social and emotional wellbeing for all. As one of Australia s most trusted and respected community service providers, New Horizons is committed to achieving outcomes for the people we support. Our team has extensive experience as a support provider, delivering over a million hours of support to thousands of Australians each year. For thirty years we've been supporting people to find and maintain accommodation, seek meaningful employment, manage day-to-day tasks, learn new skills, access services, establish networks and connect with the broader community. High support referrals from psychiatric hospitals and community mental health teams. Daytime structured and unstructured activities, offering day relief for carers who are supporting someone with a mental illness and/or an intellectual disability This service specializes in helping: People participate in a variety of learning and leisure activities, giving their carers some free time during the day. Participants can learn how to use computers including the internet, living skills like shopping and cooking, or socialize with others including our friendly staff in games such as table tennis, pool, and X box games, or relax and watch a DVD on the large screen. As one of Australia s most trusted and respected community service providers, we re committed to achieving outcomes for the people we support. This could be assisting in managing day to day tasks, learning new skills, accessing services, seeking and maintaining employment, and establishing social networks within the community. Referrals from the individual, and family, Doctors, and other service providers, via the website or phone, or in person. 30 47

Address: Enquiries: Email: Website: Commonwealth Respite and Carelink Centre Level 3 1 Chandos Street, St. Leonards Free Call 1800 052 222 mobiles extra nsforum@nsforum.org.au www nsforum.org.au Respite Service for Carers The Northern Sydney Commonwealth Respite and Carelink Centre can provide you with: Information and advice about your respite options, help with organising emergency short term or planned respite. Assistance with meeting the cost of respite if required 24 hour respite service in times of crisis or emergency, provision of information on residential respite, including respite vacancies in hostels and nursing homes. Links with carer support groups, and other services that support carers in their caring may be available for carers under certain circumstances. Respite is a break from the responsibility of looking after someone. It may be for a few hours, a day, a night or even weeks. Respite is a way of relieving the stress of being a carer. If you are a carer, making time for yourself is important for your own health and wellbeing. Carers look after family members or friends who are frail aged, have a disability, chronic condition or mental health disorder. Call Northern Sydney Commonwealth Respite and Carelink Centre on: Freecall TM* 1800 052 222 *calls from mobile phones charged at applicable rates Hospital to Community Transition Services (HCTS) - New Horizons Address: 15 Twin Road, North Ryde NSW 2113 Enquiries: 9490 0030 Email: dwellis@newhorizons.net.au Website: www.newhorizons.net.au Hospital to Community Transition Service (HCTS) provides people with intensive, non-clinical disability support for up to six weeks, following a planned discharge from psychiatric hospital. This service Specialises in Helping: Assisting people returning to their own home to strengthen or maintain the gains made in hospital, re-establish routine activities and reconnect to social supports. As one of Australia s most trusted and respected community service providers, New Horizons is committed to achieving outcomes for the people we support. Our team has extensive experience as a support provider, delivering over a million hours of support to thousands of Australians each year. For thirty years we've been supporting people to find and maintain accommodation, seek meaningful employment, manage dayto-day tasks, learn new skills, access services, establish networks and connect with the broader community. It s all part of our goal to provide innovative services which support individuals, strengthen communities and enhance social and emotional wellbeing for all. Referrals from psychiatric hospitals and community mental health teams. 46 31

Personal Helpers and Mentors Service (PHAMS) - New Horizons Address: 15 Twin Road North Ryde NSW 2113 Enquires: 9490 0054 Email: jradican@newhorizons.net.au Website: www.newhorizons.net.au A joint initiative between NSW Health, Housing NSW and New Horizons, the Housing & Accommodation Support Initiative (HASI) provides practical, individualised accommodation support for people with mental illness. Assisting people in their recovery journey from mental illness, the service supports people to maintain successful tenancies, participate in community activities and enjoy improved quality of life. As one of Australia s most trusted and respected community service providers, New Horizons is committed to achieving outcomes for the people we support. Our team has extensive experience as a support provider, delivering over a million hours of support to thousands of Australians each year. For thirty years we've been supporting people to find and maintain accommodation, seek meaningful employment, manage day-to-day tasks, learn new skills, access services, establish networks and connect with the broader community. It s all part of our goal to provide innovative services which support individuals, strengthen communities and enhance social and emotional wellbeing for all. Bradfield Park Address: 41 Alfred Street, Milsons Point Enquires: 89200675 Email: bradfieldpark@kirribilli.org.au Website: www.kirribilli.org.au Short term solution focussed counselling, a range of wellbeing activities from exercise classes to trips away, information and advice about respite options, assistance with planning of respite to suit your needs, support to access services, links to carer support networks, identification of ways to reduce stress and enhance wellbeing. This service specialises in Helping: carers and families of people with a mental illness. The Bradfield Park Carers Program aims to provide respite for carers, giving them a break from their caring roles. On calling us, one of our qualified support workers assesses the respite needs of carers, provides short term counselling when required, makes relevant referrals to other services, and generally supports carers in accessing the programs, activities and services appropriate to meeting their needs, and the needs of their families. We offer help to navigate the mental health system. Access to our service is free. How to Access this service: Ring the number above. (we will also visit you) High support referrals from psychiatric hospitals and community mental health teams. 32 45

Uniting Care Mental Health Family and Carer Mental Health Program Address: 42 Sefton Rd Thornleigh 2120 Enquiries: 9481 0177 Email: fcmhinfo@ucmh.org.au Website: Details of organisation / Service: Intensive Support Address: Mona vale road, St. Ives 2075 Enquiries: (02) 91441447 mob: 0422 9144 20 Email: support@intensive.com.au Website: intensive.com.au Details of organisation / service: Services offered: Training and education, emotional support, advocacy, information and referral. This service Specialises in Helping: This service specialises In helping - families and carers of people with a mental illness. Uniting Care Mental Health Family and Carers provides support and education to families and carers of people with a mental illness. It aims to improve family and carer coping Increase carer s knowledge of mental illness Enhance carer s wellbeing, resilience and relationships Assist carers in finding services to meet their needs and circumstances Provide individual emotional support to carers Education and training courses focus on carer strengths, provide information and skills and offer opportunities to share experiences. Individual carer support provides emotional support, information and individual advocacy. How to access the service: Referrals from individuals, family, healthcare professionals, support organisations via phone, fax or email Services offered: Transport, companionship & and support People who are suffering serious mental illness including depression & bipolar disorder; personality disorders; and, schizophrenia. Intensive Support transport, companionship & and support is a free service for people with serious mental illness. The service is provided across the greater Sydney metropolitan area and is available seven (7) days. Services include transport and attendance at appointments and outings; company, friendship and social network; and, assistance with personal management Our aim is to help people overcome suffering and recover from serious mental illness. Nb. Currently there are limited vacancies. Please call Telephone number above 44 33

Pioneer Clubhouse Address: Lot 2 Quirk Rd, Balgowlah NSW 2093 Enquires: 9907 9999 Email: mail@pioneerclubhouse.org.au Website: www.pioneerclubhouse.org.au Northern Beaches Mental Health Support Group (Schizophrenia Fellowship NSW Inc.) Address: Patricia Boydell 2/6a Violet Avenue Forestville 2087 Enquiries: 9453 1676 Work Ordered Day Structure, Employment & Education Opportunities. Psychosocial rehabilitation day program for Adults living with a Mental Illness, focusing on a Work Ordered Day Pioneer Clubhouse is a community centre that offers people who have a mental illness hope and opportunities to achieve their full potential. Clubhouse is a community of people who work together to achieve a common goal. Pioneer Clubhouse is organized to support people living with a mental illness to re-join the worlds of friendship, family, employment & education. Pioneer Clubhouse offers Members: opportunities to obtain paid employment in mainstream businesses & industries; assistance in accessing community based educational resources and community support resources; securing and sustaining housing. Evening / weekend / holiday; social and recreation events. The group provides support and education to persons with a mental illness, carers and significant others. Every month highly regarded guest speaker s talk on a range of topics related to mental health.. The group is open to all community members and a monthly Newsletter is published and distributed widely. Enquires and information contact President Patricia Boydell ph. 9453 1676 Venue: Dee Why Senior Citizen Centre 34 Howard Avenue Dee Why Referrals from individuals, doctors, and family, via email, website or a phone call 34 43

Community Connect Northern Beaches Carers Program Community Information Program Address: 30 Howard Ave, Dee Why, NSW 2099 Enquiries: 9931 7777 Email: info@norbeachconnect.com.au Website: www.norbeachconnect.com.au Details of organization / Service: Carer Support & Carer Education & Stress Management workshops. This service Specialises in helping: Carers Program. A range of HACC, Commonwealth, DSP and health funded community support services including: case management, packaged care, information and advisory services, counselling, in home respite, podiatry and dementia services. We also have support groups for carers, Dementia Education workshops, information and stress management courses, events for Seniors Week, Dementia Awareness Support Group are held once a month: Mental Health Carers group 3 Dementia carer groups General carers group Disability carers group Social Interest group for carers and graduate carers Mental Health Week and Carers Week. Contact direct as per contact list above. Ostara Australia Address: Lot 2 Quirk Rd Balgowlah Enquiries: 99076191 Email: Adrian.leearcher@sfnsw.org.au Website: www.ostara.org.au Employment Placement, mentoring/counselling, Post placement support Training and Job Preparation. People with Mental Health Issues on the road to recovery gain self esteem and self worth by gaining employment and supporting them in employment. Ostara Australia, a nation wide network of not-for-profit organisations, is the premier provider of Mental Health Specialist Disability Employment Services throughout Australia. The flag ship of the service are the three sites within the North Sydney Employment Service area. These sites at Balgowlah, Milson s Point and Mona Vale were the first three sites in a single ESA to achieve 5 star Status (as determined by DEEWR). Ostara provides a wide range of services including: Preemployment training, Job Preparation, Job Placement (Reverse Marketing), Counselling, Post Placement Support, On the-job Training, Motivational/inspirational discussions Contact one of our sites: Balgowlah 99076191, Mona Vale: 99992582 or Milsons Point: 94600163 42 35

Max Employment Address: 113/20 Dale Street, Brookvale 2100 Enquiries: 02 99380100 or 1800625350 Website: www.maxemployment.com.au Job Services Australia Provider Disability Employment Service DSM ESS Training,Health Assessment of Needs, Counselling, Vocational Counselling, Work Conditioning Program, Evidence Based Psychological Group Programs, Placement Support and Referral of clients into Community Services MAX Employment is dedicated to finding jobs and changing lives. This year we will help more than 150,000 Australians achieve lifestyle and job related goals. We provide employment, health training and consulting solutions to the Australian MAX Employment is one of the largest Job Services Australia service providers, operating from 74 offices and 40 outreach sites. access services via 1800625350 www.maxemployment.com.au government, business, communities and individuals. Northern Beaches Family Relationship Centre Address: First Floor, 651 Pittwater Road, Dee Why 2099 Enquiries: (02) 9981 9799 Email: northernbeachesfrc@ransw.org.au Website: www.familyrelationships.gov.au/beachesfrc The Northern Beaches Family Relationship Centre is one of 65 Family Relationship Centre's. The Centre is managed by Relationships Australia NSW. 1. Individual Interview with Family Advisor In this confidential interview we listen carefully to your concerns and help you to clarify what assistance you and your family members need. We offer information, advice and help with accessing services that best suit your needs. 2. Kids in Focus Seminar In this free two-hour seminar you will get information about what it s like for child/ren when their parents separate. 3. Family Dispute Resolution Family Dispute Resolution (also known as mediation ) may be offered to help you discuss together, with the assistance of our registered Family Dispute Resolution Practitioner, the issues that are important to you and your children. Children at the Centre In suitable cases, your children can meet with a professional Child Consultant to talk about their experience of the separation. Other Services at our Centre Relationship Counseling, Group Work, Community Education. Contact the centre to make appointments. 36 41

Ryde Day to Day Living (D2DL) The Hut Address: 104 Badajoz Road, North Ryde 2113 Enquiries: 98783468 / 0417 297 722 Email: natasha.salimbeni@sfnsw.org.au Website: www.sfnsw.org.au Service Offered: Support for Day to Day Living in the Community The D2DL program aims to support people with a mental illness. It is important that members are willing to engage in their own recovery journey with the support of this program. The Schizophrenia Fellowship of New South Wales Inc. (SFNSW) administers the D2DL Program, for the Ryde area, known as The Hut. Run out of a four bedroom house, with wheelchair access, this program offers a friendly and positive environment in which those with a mental illness can engage in their choice of "drop in" facilities and support; or activities and groups that encourage socialization, development of useful life skills, and educational and supportive groups. This Service specializes in helping with: Staffs at D2DL sites encourage active participation of members in activities and groups and encourage engagement of those who "drop in". Activities run at our site include cooking, gardening, art, excursions, and exercise. The program is opened Monday s, Tuesday s, Thursday s and Friday s from 9am to 5pm, with individual appointments being held on a Wednesday. Please contact us for more information. Contact the Coordinator on the numbers provided above STEPS Employment Mental Health Support Group Address: Chatswood, Manly, Dee Why, Mona Vale Enquires: 94151301 Email: steps@sydneycounselling.com.au Website: www.steps2employment.com.au Employment Support Service people with a psychiatric disability return to the workforce. Since 1989 STEPS Employment has been assisting individuals clients with psychiatric illness returning to work place to gain and maintain sustainable employment. For employers that have vacancies we offer free recruitment services, wage subsidies and fortnightly support. Once a clients secures employment, steps provides ongoing support to ensure clients are unable to maintain and manage their work load in order to secure a long term outcome. For employers that have an employee who they think may benefit from our program they can be referred to us directly. Clients who join the STEPS program are assigned an Employment Councillor, who addresses issues relating to both obtaining and /or maintain employment. Direct registration to contact information above or Centrelink referral 40 37

Ability Options Employment (Disability Employment Service) (DES ESS) Address: 203A 20 Dale Street, Brookvale 2100 Enquires: 9453 1676 Email: chad.hookey@abilityoptions.org.au Website: www.abilityoptions.org.au/divisions-services/ Disability Employment Service, DES - ESS. People with disabilities to find open employment by directly marketing our job seekers to employers and providing ongoing support once placed into open employment. We have specialised consultants who work solely with mental health job seekers. Ability Options Employment assists job seekers with disabilities to find open employment, from the moment you join the program the support begins. Initially you may meet our Schools & Community Liaison Officer Chad Hookey who will assist you in linking to the program, then we will link you with the appropriate consultant who will build a professional resume, job search through direct face to face marketing, up skill each job seeker internally and externally. And support each job seeker once placed in employment for the time needed. via web site or our toll free number on 180 447 427 The Schools & Community Liaison Officer for the Brookvale area is Chad Hookey and he can be contacted on 0425 377 701 or 9639 8344 or alternatively email chadhookey@abilityoptions.org.au Northern Sydney Institute of TAFE (Disability Services) Address: 154 Old Pittwater Road, Brookvale NSW 2100 Enquires: 0418403120 Email: aistis.bieri@tafensw.edu.au Website: www.nsi.tafensw.edu.auservicesdisabilityservices.aspx Learner Support for students studying at TAFE. This Service specialises in helping All students that are enrolled in TAFE and require educational assistance due to their mental health disability Mental Health Disability Support provides students with mental illness support and assistance to complete their training and education at Northern Sydney Institute. In addition, this service provides support and training to staff at Northern Sydney Institute in areas such as inclusive teaching strategies, mental health awareness, professional development programs and individual support. Counsellors can help with: Exploring options, planning an individual education and career pathway to achieve goals, Information about entry requirements, selection criteria, student services and support services, other questions or concerns relating to study. For enrolled students, counsellors can further assist with: developing skills for success in work, study and life planning the next step in a student s career or education overcoming personal and learning challenges. Students can access the service directly by phoning 0418403120 or emailing aistis.bieri@tafensw.edu.au. Students may also be referred by teachers, counsellors, and community organisations. 38 39