Human Services Certificate III in Aged Care (CHC30212)

Human Services Certificate III in Aged Care (CHC30212) Effective from 2013 Date published January 2013 Date updated February 2014 Training Package CHC08 version 4.2

Original published version updated: February 2014 Training Package reference updated to CHC08v4.2 (no changes to document content) November 2012 updated to CHC08 version 4 December 2011 updated to CHC08v3 2014 Copyright Board of Studies, Teaching and Educational Standards NSW for and on behalf of the Crown in right of the State of New South Wales. This document contains Material prepared by the Board of Studies, Teaching and Educational Standards NSW for and on behalf of the Crown in right of the State of New South Wales. The Material is protected by Crown copyright. All rights reserved. No part of the Material may be reproduced in Australia or in any other country by any process, electronic or otherwise, in any material form, or transmitted to any other person or stored electronically in any form without the prior written permission of the Board of Studies, Teaching and Educational Standards NSW, except as permitted by the Copyright Act 1968. When you access the Material you agree: to use the Material for information purposes only to reproduce a single copy for personal bona fide study use only and not to reproduce any major extract or the entire Material without the prior permission of the Board of Studies, Teaching and Educational Standards NSW to acknowledge that the Material is provided by the Board of Studies, Teaching and Educational Standards NSW to include this copyright notice in any copy made not to modify the Material or any part of the Material without the express prior written permission of the Board of Studies, Teaching and Educational Standards NSW. The Material may contain third-party copyright materials such as photos, diagrams, quotations, cartoons and artworks. These materials are protected by Australian and international copyright laws and may not be reproduced or transmitted in any format without the copyright owner s specific permission. Unauthorised reproduction, transmission or commercial use of such copyright materials may result in prosecution. The Board of Studies, Teaching and Educational Standards NSW has made all reasonable attempts to locate owners of thirdparty copyright material and invites anyone from whom permission has not been sought to contact the Copyright Officer. Phone (02) 9367 8289 Fax on (02) 9279 1482 Email: mila.buraga@bostes.nsw.edu.au Acknowledgements Units of competency from the CHC08 Community Services Training Package in this syllabus are Commonwealth of Australia. Reproduced with permission. The following copyright warning applies to the material from the Training Package: All rights reserved. This work has been produced initially with the assistance of funding provided by the Commonwealth Government through DIICCSRTE. This work is copyright, but permission is given to trainers and teachers to make copies by photocopying or other duplicating processes for use with their own training organisations or in a workplace where the training is being conducted. This permission does not extend to the making of copies for use outside the immediate training environment for which they are made, nor the making of copies for hire or resale to third parties. The views expressed in this version of the work do not necessarily represent the views of DIICCSRTE. DIICCSRTE does not give warranty nor accept any liability. Published by Board of Studies, Teaching and Educational Standards NSW GPO Box 5300 Sydney NSW 2001 Australia www.bostes.nsw.edu.au 2010502 20120034 20121566 20140052

Contents Introduction to the Human Services Curriculum Framework The Human Services Curriculum Framework and Certificate III in Aged Care Status of units of competency for the Human Services HSC courses and Certificate III in Aged Care Minimum requirements for Certificate III in Aged Care (CHC30212) Human Services Certificate III in Aged Care (CHC30212) The Human Services Curriculum Framework includes the following documentation: the syllabus associated documents support materials. All of the Framework documentation is available on the Board s website at www.boardofstudies.nsw.edu.au/syllabus_hsc/human-services.html. This document, Human Services Certificate III in Aged Care (CHC30212), should be read in conjunction with the Human Services Curriculum Framework Stage 6 Syllabus. Introduction to the Human Services Curriculum Framework The Human Services Curriculum Framework is based on the national Community Services Training Package (CHC08) and Health Training Package (HLT07) and includes pathways to: Certificate III in Aged Care (CHC30212) Certificate III in Allied Health Assistance (HLT32412) Certificate III in Health Services Assistance (HLT32512). The Framework defines how units of competency are arranged in HSC VET courses to gain HSC credit units. HSC VET courses can only be delivered by a Registered Training Organisation (RTO). The Human Services Curriculum Framework contains the following courses (detailed in Section 2 of the Syllabus): Human Services (360 indicative hours) Human Services (240 indicative hours) Aged Care Specialisation Study (60 indicative hours). HSC VET courses are dually accredited. Students can gain credit towards: the NSW HSC an AQF VET qualification, for example Certificate III in Aged Care. 3

As a result of the dual accreditation, HSC VET courses are governed by two sets of rules: HSC unit credit requirements determined by: HSC course requirements (detailed in Section 2 of the Syllabus) the requirements for satisfactory course completion outlined in the Board of Studies Assessment Certification Examination (ACE) website AQF VET qualification requirements specified in: the qualification packaging rules for Certificate III in Aged Care defined in the Community Services Training Package (detailed on pp 10 15 of this document) RTO policies. It is important to note that the rules and structure of HSC VET courses are not identical to the qualification packaging rules. The Human Services Curriculum Framework and Certificate III in Aged Care To achieve Certificate III in Aged Care as a part of the HSC students will generally complete the following HSC VET courses from the Human Services Curriculum Framework: Human Services (360 indicative hours) 6 HSC credit units Aged Care Specialisation Study (60 indicative hours) 1 HSC credit unit. To be eligible for the award of the HSC students must satisfactorily complete a pattern of study that includes 22 HSC credit units (refer to the Assessment Certification Examination (ACE) website for further detail). Students undertaking Certificate III in Aged Care through the Human Services (360 indicative hours) course plus the Aged Care Specialisation Study (60 indicative hours) will be eligible for 7 HSC credit units towards the 22 HSC credit units required for the award of their HSC. Human Services course requirements Refer to pp 7 9 of this document (and Section 2 of the Syllabus). Mandatory units of competency are those that all students must attempt in their study of the HSC VET course. Core units of competency are those required by the Community Services and/or Health Training Packages for a student to be eligible for an AQF VET qualification. For the Human Services (360 indicative hours) course students must undertake: 7 mandatory units of competency for the HSC totalling 200 HSC indicative hours (these are made up of 4 core and 3 units of competency for Certificate III in Aged Care) plus 160 HSC indicative hours worth of units of competency from the HSC pool. For the Aged Care Specialisation Study (60 indicative hours) students must undertake: 60 HSC indicative hours worth of units of competency from the HSC pool. For students to be able to achieve Certificate III in Aged Care, the units of competency selected from the HSC pool need to include the remaining 6 core units of competency and 1 unit of competency for this qualification. 4

Work placement Work placement is a mandatory HSC VET course requirement with minimum hours assigned to each course according to the qualification being undertaken. Non-completion of work placement means the student has not met the HSC VET course requirements and cannot count the HSC credit units for the course towards the award of their HSC. They would still be credentialled for the AQF VET qualification outcome. The minimum work placement requirement for Certificate III in Aged Care is 105 hours. Students should be at least 16 years old to undertake the work placement for this Framework as they will be in a work environment with vulnerable people and duty of care requires a substantial level of maturity. Any variation of this requirement must be with the explicit approval of the school or college, RTO and host employer. Work placement is to be undertaken in an appropriate community services/health work environment. It is permissible for up to 35 hours of work placement to be undertaken in a simulated work environment. Refer to Section 4 of the Syllabus and the Work Placement in Human Services document for further information, including industry-specific information regarding work placement in community services/health industries and guidelines for work placement in a simulated environment. HSC Content The HSC Content for this Industry Curriculum Framework is organised into focus areas. Each focus area prescribes the scope of learning for the HSC. This is drawn from the common aspects of the associated units of competency (outlined in Table 1 below). The Human Services Curriculum Framework focus areas are: Health and wellbeing Industry context Safety Work. These must be addressed by all students undertaking courses from the Human Services Curriculum Framework. The HSC Content is detailed in Section 3 of the Syllabus. The HSC examination in Human Services is based on the HSC Content and employability skills for the Certificate III qualifications in this Framework (refer to Section 5 of the Syllabus). 5

Table 1 Focus areas and associated units of competency Associated units of competency Focus area Unit code Unit title Health and wellbeing CHCICS303A Support individual health and emotional well being HLTAP301B Recognise healthy body systems in a health care context Industry context CHCCS411C Work effectively in the community sector or HLTHIR301C Communicate and work effectively in health Safety HLTFA311A Apply first aid HLTIN301C Comply with infection control policies and procedures and CHCWHS312A Follow WHS safety procedures for direct care work or HLTWHS200A Participate in WHS processes Work HLTHIR403C Work effectively with culturally diverse clients and co-workers and CHCCS411C Work effectively in the community sector or HLTHIR301C Communicate and work effectively in health HSC examination The HSC examination in Human Services is optional. Students who have completed the Human Services (360 indicative hours) course are eligible to sit for the HSC examination. Students who choose to sit the examination can have the marks from their exam contribute to their Australian Tertiary Admission Rank (ATAR). The HSC examination in Human Services is based on the HSC Content (refer to Section 3 of the Syllabus) and employability skills for Certificate III in Aged Care (refer to pp 14 15 of this document and the Employability Skills in Human Services document). The HSC examination is a written exam independent of the competency-based assessment undertaken during the course and has no impact on student eligibility for the Certificate III in Aged Care. HSC examination specifications The HSC examination specifications contained in the Assessment and Reporting in Human Services Stage 6 document describe the format of the external HSC examination. 6

Status of units of competency for the Human Services HSC courses and Certificate III in Aged Care To achieve Certificate III in Aged Care (CHC30212) the Community Services Training Package requires students to achieve 14 units of competency including: 10 core units of competency 4 units of competency. To achieve Certificate III in Aged Care as a part of the HSC students will generally do the following HSC VET courses: Human Services (360 indicative hours) Aged Care Specialisation Study (60 indicative hours). For the HSC students must undertake the following 7 mandatory units of competency (4 core and 3 s for Certificate III in Aged Care): Status in Human Services (360 HSC indicative hours) course + Aged Care Specialisation Study (60 indicative hours) course 7 mandatory plus s to bring course total to a minimum of 360 plus 60 HSC indicative hours HSC indicative hours Unit code Unit title Unit-specific prerequisite(s) Certificate III in Aged Care 10 core & 4 s mandatory 35 CHCICS303A mandatory 30 HLTAP301B Support individual health and emotional well being Recognise healthy body systems in a health care context mandatory 20 HLTFA311A Apply first aid mandatory 20 HLTHIR403C mandatory 25 HLTIN301C Work effectively with culturally diverse clients and co-workers Comply with infection control policies and procedures core core mandatory 25 CHCWHS312A Follow WHS safety procedures for direct care work core mandatory 45 CHCCS411C Work effectively in the community sector core Sub-total HSC indicative hours mandatory units of competency 200 7

For the HSC students must undertake a total of 220 HSC indicative hours worth of units of competency from the HSC pool: 160 HSC indicative hours worth of units of competency to meet the requirements of the Human Services (360 indicative hours) course 60 HSC indicative hours worth of units of competency to meet the requirements of the Aged Care Specialisation Study (60 indicative hours) course. (To achieve Certificate III in Aged Care, the units of competency from the HSC pool need to include the remaining 6 core units of competency and 1 unit of competency for the qualification.) Status in Human Services (360 HSC indicative hours) course + Aged Care Specialisation Study (60 indicative hours) course 7 mandatory plus s to bring course total to a minimum of 360 plus 60 HSC indicative hours HSC indicative hours Unit code 20 CHCAC317A Unit title Support older people to maintain their independence Unit-specific prerequisite(s) Certificate III in Aged Care 10 core & 4 s 40 CHCAC318B Work effectively with older people core 30 CHCAC319A Provide support to people living with dementia core 35 CHCICS301B Provide support to meet personal care needs core 20 CHCICS302B Participate in the implementation of individualised plans 25 CHCPA301B Deliver care services using a palliative approach core core core Sub-total HSC indicative hours mandatory + remaining core 370 To meet the remaining HSC indicative hour course requirements students need to undertake an additional 50 HSC indicative hours worth of units of competency To achieve Certificate III in Aged Care, students need to include 1 more unit of competency 20 BSBINM201A Process and maintain workplace information 15 BSBWOR204A Use business technology 20 CHCAC316D Provide food services 20 CHCAC417A Implement interventions with older people at risk of falls Assessment of this unit of competency includes observation of workplace performance (see the Evidence Guide for this unit of competency). In their planning, schools or colleges and RTOs should ensure that sufficient work placement time is scheduled for the development of competence and collection of evidence. 8

Status in Human Services (360 HSC indicative hours) course + Aged Care Specialisation Study (60 indicative hours) course 7 mandatory plus s to bring course total to a minimum of 360 plus 60 HSC indicative hours HSC indicative hours Unit code Unit title Unit-specific prerequisite(s) Certificate III in Aged Care 10 core & 4 s 20 CHCAD401D Advocate for clients 15 CHCADMIN302D Provide administrative support 45 CHCCS305C Assist clients with medication HLTAP301B 30 CHCCS400C Work within a relevant legal and ethical framework 40 CHCDIS301C Work effectively with people with a disability 30 CHCDIS302A Maintain an environment to empower people with disabilities 30 CHCDIS313A Support people with disabilities who are ageing 35 CHCDIS322A Support community participation and inclusion 35 CHCDIS323A Contribute to skill development and maintenance 20 CHCGROUP302D Support group activities 15 CHCICS306B Provide basic foot skin and nail care 30 CHCINF408C Comply with information requirements of the aged care and community care sectors 30 CHCLD315A Recognise stages of lifespan development 10 CHCORG322B Contribute to implementation of service delivery strategy 15 HLTCSD306D Respond effectively to behaviours of concern 15 HLTFA412A Apply advanced first aid HLTFA311A 25 HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people Assessment of this unit of competency includes observation of workplace performance (see the Evidence Guide for this unit of competency). In their planning, schools or colleges and RTOs should ensure that sufficient work placement time is scheduled for the development of competence and collection of evidence. 9

Minimum requirements for Certificate III in Aged Care (CHC30212) The following pages outline the qualification packaging rules for the AQF VET qualification CHC30212. This information is reproduced directly from the Community Services Training Package (CHC08). It is included so that the minimum requirements for achieving the industry qualification are clear. Students who meet these requirements will be eligible for the relevant AQF VET Certificate, whether or not they have met the additional requirements of the HSC course. A Statement of Attainment will be issued for achievement of single or multiple units of competency. At a later date, a person can undertake further skill development or training and be assessed against additional competencies until they have achieved all the competencies required for an AQF VET qualification. RTOs must recognise and give credit for the competencies recorded on a Statement of Attainment. Please note: Only the shaded units of competency are available in the Human Services Curriculum Framework. HSC course requirements are outlined in Section 2 of the Syllabus. CHC30212 Certificate III in Aged Care This qualification addresses work primarily in residential facilities under direct or regular supervision within clearly defined organisation guidelines and service plans. These workers: carry out activities to maintain personal care and/or other activities of living for people in an aged care setting carry out activities related to an individualised plan report directly to a supervisor and are not responsible for other workers. Occupational titles may include: Accommodation support worker Assistant in nursing Care assistant Care service employees Care worker Community care worker Community house worker Community support worker Disability service officer (in some jurisdictions) Field officer Home care assistant In-home respite worker Nursing assistant Personal care assistant Personal care giver Personal care worker Residential care worker Support worker 10

Qualification packaging rules Human Services Curriculum Framework Certificate III in Aged Care 14 units must be selected for this qualification including: 10 core units 4 units. A wide range of units is available, including: Group A s which are recommended for culturally aware and respectful practice other relevant s as listed below units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages where appropriate, to address workplace requirements, units of competency packaged at the level of this qualification or higher in other relevant Training Packages. Core units CHCAC317A CHCAC318B CHCAC319A CHCCS411C CHCICS301B CHCICS302B CHCICS303A CHCWHS312A CHCPA301B HLTAP301B Support older people to maintain their independence Work effectively with older people Provide support to people living with dementia Work effectively in the community sector Provide support to meet personal care needs Participate in the implementation of individualised plans Support individual health and emotional well being Follow WHS safety procedures for direct care work Deliver care services using a palliative approach Recognise healthy body systems in a health care context The importance of culturally aware and respectful practice All workers undertaking work in the aged care sector need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package. Group A s recommended for culturally aware and respectful practice Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following s is recommended: HLTHIR403C HLTHIR404D Work effectively with culturally diverse clients and co-workers Work effectively with Aboriginal and/or Torres Strait Islander people Other relevant s Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant s is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain s are required to address specific workplace needs. 11

Client support CHCAC316D CHCAC410B CHCAC417A CHCAD401D CHCCS311D CHCCS400C CHCCS426B Provide food services Collect technical data to support client health care plan (Note prerequisite HLTAP301B) Implement interventions with older people at risk of falls Advocate for clients Deliver and monitor services to clients Work within a relevant legal and ethical framework Provide support and care relating to loss and grief CHCGROUP302D Support group activities CHCICS305B CHCICS306B CHCLD315A CHCLLN403A HLTFA311A HLTIN301C Medication CHCCS305C Organisational support BSBINM201A BSBWOR204A Provide behaviour support in the context of individualised plans Provide basic foot skin and nail care Recognise stages of lifespan development Identify clients with language, literacy and numeracy needs and respond effectively Apply first aid Comply with infection control policies and procedures Assist clients with medication (Note prerequisite HLTAP301B) Process and maintain workplace information Use business technology CHCADMIN302D Provide administrative support CHCINF302D CHCINF303B CHCINF408C CHCORG322B Supervision and training CHCCS427B CHCCOM403A CHCORG406C TAEDEL301A Community care CHCHC311C CHCICS304B HLTRAH302C Maintain the organisation s information systems Contribute to information requirements in the community sector Comply with information requirements of the aged care and community care sectors Contribute to implementation of service delivery strategy Facilitate adult learning and development Use targeted communication skills to build relationships Supervise work Provide work skill instruction Work effectively in home and community care Work effectively with carers Undertake home visits 12

Working with people with disabilities CHCDIS301C CHCDIS302A CHCDIS313A CHCDIS322A CHCDIS323A Work effectively with people with a disability Maintain an environment to empower people with disabilities Support people with disabilities who are ageing Support community participation and inclusion Contribute to skill development and maintenance Working with people with mental health issues CHCMH301C or CHCMH411A Oral Health CHCOHC303B CHCOHC401A CHCOHC402A CHCOHC404A CHCOHC406B Work effectively in mental health Work with people with mental health issues Use basic oral health screening tools Inform and encourage clients and groups to understand and achieve good oral health Support and encourage clients and groups to learn practical aspects of oral health care Recognise and respond to signs and symptoms that may indicate oral health issues Provide or assist with oral hygiene 13

Employability Skills summary Human Services Curriculum Framework Certificate III in Aged Care CHC30212 Certificate III in Aged Care The Employability Skills Qualification Summary includes all facets listed in the Employability Skills Framework, but has been customised to reflect specific qualification requirements: any facets not required for work to which that qualification may apply have been crossed out (text appears with a line through it) where facets contain inappropriate words they have been crossed out additional or replacement words are added (in bold italics) to existing facets: - where they are more appropriate - in order to clarify how that facet applies for that qualification. EMPLOYABILITY SKILLS Communication Teamwork Problem solving FACETS ADDRESSED Industry/enterprise requirements for this qualification include the following facets: 1. Listening to and understanding work instructions, directions and feedback 2. Speaking clearly/directly to relay information 3. Reading and interpreting workplace related documentation, such as prescribed programs 4. Writing to address audience needs, such as forms, case notes and reports 5. Interpreting the needs of internal/external clients from clear information and feedback 6. Applying basic numeracy skills to workplace requirements involving measuring and counting 7. Establishing and using networks 8. Sharing information (eg with other staff, working as part of an allied health team) 9. Negotiating responsively (eg re own work role and/or conditions, possibly with clients) 10. Persuading effectively 11. Being appropriately assertive (eg in relation to safe or ethical work practices and own work role) 12. Empathising (eg in relation to others) 1. Working as an individual and a team member 2. Working with diverse individuals and groups 3. Applying knowledge of own role as part of a team 4. Applying teamwork skills to a limited range of situations 5. Identifying and utilising the strengths of other team members 6. Giving feedback, coaching and mentoring 1. Developing practical and creative solutions to workplace problems (ie within scope of own role) 2. Showing independence and initiative in identifying problems (ie within scope of own role) 3. Solving problems individually or in teams (ie within scope of own role) 4. Applying a range of strategies in problem solving 5. Using numeracy skills to solve problems (eg time management, simple calculations, shift handover) 6. Testing assumptions and taking context into account (ie with an awareness of assumptions made and work context) 7. Listening to and resolving concerns in relation to workplace issues 8. Resolving client concerns relative to workplace responsibilities (ie if role has direct client contact) 14

EMPLOYABILITY SKILLS Initiative and enterprise Planning and organising Self-management Learning Technology FACETS ADDRESSED Industry/enterprise requirements for this qualification include the following facets: 1. Adapting to new situations (ie within scope of own role) 2. Being creative in response to workplace challenges (ie within relevant guidelines and protocols) 3. Identifying opportunities that might not be obvious to others (ie within a team or supervised work context) 4. Generating a range of options in response to workplace matters 5. Translating ideas into action (ie within own work role) 6. Developing innovative solutions (ie within a team or supervised work context and within established guidelines) 7. Developing a strategic, creative, long-term vision 1. Collecting, analysing and organising information (ie within scope of own role) 2. Using basic business systems for planning and organising (ie if applicable to own role) 3. Being appropriately resourceful 4. Taking limited initiative and making decisions within workplace role (ie within authorised limits) 5. Participating in continuous improvement and planning processes (ie within scope of own role) 6. Working within or establishing clear work goals and deliverables 7. Determining or applying required resources (ie within scope of own role) 8. Allocating people and other resources to tasks and workplace requirements (only for team leader or leading hand roles) 9. Managing time and priorities (ie in relation to tasks required for own role) 10. Adapting resource allocations to cope with contingencies (ie if relevant to own role) 1. Being self-motivated (ie in relation to requirements of own work role) 2. Articulating own ideas and vision (ie within a team or supervised work context) 3. Balancing own ideas and values and vision with workplace values and requirements 4. Monitoring and evaluating own performance (ie within a team or supervised work context) 5. Taking responsibility at the appropriate level 1. Being open to learning new ideas and techniques 2. Learning in a range of settings including informal learning 3. Participating in ongoing learning 4. Learning in order to accommodate change 5. Learning new skills and techniques 6. Taking responsibility for own learning (ie within scope of own work role) 7. Contributing to the learning of others (eg by sharing information) 8. Applying a range of learning approaches (ie as provided) 9. Developing own learning pathways 10. Participating in developing own learning plans (eg as part of performance management) 1. Using technology and related workplace equipment (ie if within scope of own role) 2. Using basic technology skills to organise data 3. Adapting to new technology skill requirements (ie within scope of own role) 4. Applying WHS knowledge when using technology 5. Applying technology as a management tool 15