Business Services. BSB30415 Certificate III in Business Administration. based on the BSB Business Services Training Package (version 2)

Transcription

1 Business Services BSB30415 Certificate III in Business based on the BSB Business Services Training Package (version 2) Effective from 2016 Date published February 2016

2 2016 Copyright Board of Studies, Teaching and Educational Standards NSW for and on behalf of the Crown in right of the State of New South Wales. This document contains Material prepared by the Board of Studies, Teaching and Educational Standards NSW for and on behalf of the Crown in right of the State of New South Wales. The Material is protected by Crown copyright. All rights reserved. No part of the Material may be reproduced in Australia or in any other country by any process, electronic or otherwise, in any material form, or transmitted to any other person or stored electronically in any form without the prior written permission of the Board of Studies, Teaching and Educational Standards NSW, except as permitted by the Copyright Act When you access the Material you agree: to use the Material for information purposes only to reproduce a single copy for personal bona fide study use only and not to reproduce any major extract or the entire Material without the prior permission of the Board of Studies, Teaching and Educational Standards NSW to acknowledge that the Material is provided by the Board of Studies, Teaching and Educational Standards NSW to include this copyright notice in any copy made not to modify the Material or any part of the Material without the express prior written permission of the Board of Studies, Teaching and Educational Standards NSW. The Material may contain third-party copyright materials such as photos, diagrams, quotations, cartoons and artworks. These materials are protected by Australian and international copyright laws and may not be reproduced or transmitted in any format without the copyright owner s specific permission. Unauthorised reproduction, transmission or commercial use of such copyright materials may result in prosecution. The Board of Studies, Teaching and Educational Standards NSW has made all reasonable attempts to locate owners of thirdparty copyright material and invites anyone from whom permission has not been sought to contact the Copyright Officer. Phone (02) Fax on (02) [email protected] Acknowledgements Units of competency from the BSB Business Services Training Package in this syllabus are Commonwealth of Australia. Reproduced with permission. The following copyright warning applies to the material from the Training Package: All rights reserved. This work has been produced initially with the assistance of funding provided by the Commonwealth Government through the Department of Education and Training. This work is copyright, but permission is given to trainers and teachers to make copies by photocopying or other duplicating processes for use with their own training organisations or in a workplace where the training is being conducted. This permission does not extend to the making of copies for use outside the immediate training environment for which they are made, nor the making of copies for hire or resale to third parties. The views expressed in this version of the work do not necessarily represent the views of the Department of Education and Training. The Department of Education and Training does not give warranty nor accept any liability. Published by Board of Studies, Teaching and Educational Standards NSW GPO Box 5300 Sydney NSW 2001 Australia DSSP 26339

3 Contents Introduction to the Business Services Curriculum Framework The Business Services Curriculum Framework and Certificate III in Business Status of units of competency for the Business Services HSC course and Certificate III in Business Business Services BSB30415 Certificate III in Business The Business Services Curriculum Framework includes the following documentation: the syllabus associated documents support materials. All of the Framework documentation is available on the BOSTES website at This document, Business Services BSB30415 Certificate III in Business, should be read in conjunction with the Business Services Curriculum Framework Stage 6 Syllabus. Introduction to the Business Services Curriculum Framework The Business Services Curriculum Framework is a Board Developed HSC syllabus. It is based on qualifications and units of competency contained in the nationally endorsed BSB Business Services Training Package and includes pathways to: BSB20115 Certificate II in Business BSB30115 Certificate III in Business BSB30415 Certificate III in Business. The Business Services Curriculum Framework contains the following HSC VET courses (detailed in Section 2 of the Syllabus): Business Services (120 indicative hours) Business Services (240 indicative hours) Business Services Specialisation Study (60 indicative hours) Business Services Extension (120 indicative hours). HSC VET courses have dual accreditation. Students can gain credit towards: the NSW Higher School Certificate (HSC) an AQF VET qualification eg Certificate III in Business. As a result of the dual accreditation, HSC VET courses are governed by two sets of rules: HSC unit credit requirements determined by: HSC course requirements (detailed in Section 2 of the Syllabus) the requirements for satisfactory course completion outlined on the BOSTES Assessment Certification Examination (ACE) website 3

4 AQF VET qualification requirements specified in: the qualification packaging rules for BSB30415 Certificate III in Business defined in the BSB Business Services Training Package Registered Training Organisation (RTO) policies. It is important to note that the rules and structure of HSC VET courses are not identical to the qualification packaging rules. RTOs offering training programs for the delivery and assessment of the Business Services HSC VET courses must meet the requirements of the VET Quality Framework, the BSB Business Services Training Package and the HSC course. The Business Services Curriculum Framework and Certificate III in Business The Business Services Training Package qualification packaging rules for BSB30415 Certificate III in Business require the achievement of: 2 core units of competency 11 elective units of competency. To achieve BSB30415 Certificate III in Business as part of the HSC, students will generally complete the following HSC VET course from the Business Services Curriculum Framework: Business Services (240 indicative hours) 4 HSC credit units Business Services Specialisation Study (60 indicative hours) 1 HSC credit unit. To be eligible for the award of the HSC, students must satisfactorily complete a pattern of study that includes 22 HSC credit units (refer to the BOSTES Assessment Certification Examination (ACE) website for further details). 4

5 Business Services HSC course requirements for BSB30415 Certificate III in Business Refer to Section 2 of the Syllabus and qualification packaging rules for further details. HSC course requirements Business Services (240 indicative hours) Students must undertake: seven associated mandatory units of competency [145 indicative hours] (65 75 HSC indicative hours) AQF VET qualification requirements BSB30415 Certificate III in Business Students must achieve 13 units of competency two core plus 11 electives made up of one core plus five listed electives and one elective HSC Content seven mandatory focus areas HSC elective units of competency to a minimum of 105 HSC indicative hours [from the HSC elective pool] minimum of 70 hours of mandatory work placement to be able to achieve Certificate III in Business the remaining units of competency need to include: the remaining core unit of competency for the qualification + 7 Group A elective units of competency for the qualification Business Services Specialisation Study (60 indicative hours) Students must undertake: a minimum of 60 HSC indicative hours of units of competency not previously undertaken from the HSC elective pool Work placement Work placement is a mandatory HSC VET course requirement with appropriate hours assigned to HSC VET courses. Non-completion of work placement means the student has not met the HSC VET course requirements and cannot count the HSC credit units for the course towards the award of their HSC. They would still be credentialled for the AQF VET qualification. 5

6 Work placement is to be undertaken in an appropriate business services work environment. The minimum work placement requirement for students undertaking BSB30415 Certificate III in Business through the Business Services (240 indicative hours) is 70 hours. (No additional work placement hours required for the Business Services Specialisation Study.) Students undertaking these courses as part of a school-based traineeship will meet the mandatory work placement hour requirements through the on-the-job training component of the traineeship. For units of competency that must be assessed in a business services work environment, work placement provides an opportunity to collect evidence required for a student to be deemed competent. Recognition of Prior Learning (RPL) may be granted for mandatory work placement requirements. Students outside employment (ie not under the auspices of the school) may be recognised towards the requirement for work placement in a VET course ACE 8051 Assessment Certification Examination (ACE) website. Refer to the Work Placement in Business Services document for further information. HSC Content The HSC Content for this industry curriculum framework is organised into focus areas. Each focus area prescribes the scope of learning for the HSC. This is drawn from the associated units of competency (outlined in Table 1 on the next page). Students undertaking the Business Services (240 indicative hours) course must address all mandatory focus areas: Customer service Financial records Innovation Safety Sustainability Working in the business services industry and workplace Workplace information. The content description for each focus area is detailed in Section 3 of the Syllabus. The HSC examination in Business Services is based on the HSC Content (refer to Section 4 of the Syllabus). 6

7 Table 1 HSC focus areas and associated units of competency for BSB30415 Certificate III in Business Mandatory Focus area Unit code Unit title Customer service BSBCUS301 Deliver and monitor a service to customers Financial records BSBFIA301 Maintain financial records Innovation BSBINN201 Contribute to workplace innovation Safety BSBWHS302 Apply knowledge of WHS legislation in the workplace Sustainability Working in the business services industry and workplace BSBSUS201 BSBIND201 Participate in environmentally sustainable work practices Work effectively in a business environment Workplace information BSBINM301 Organise workplace information HSC examination The Business Services Curriculum Framework includes an HSC examination which provides the opportunity for students to have their HSC mark contribute to the calculation of their Australian Tertiary Admission Rank (ATAR). The Business Services HSC examination can contribute up to two units towards the calculation of a student s ATAR. Students who have completed the Business Services (240 indicative hours) course are eligible to sit for the Business Services HSC examination. Students who want to sit for the Business Services HSC examination must be entered for both the Business Services (240 indicative hours) course and the Business Services examination on Schools Online (). It is the responsibility of the home school to enter students into VET Framework courses and VET HSC examinations when the course is studied at a TAFE NSW institute or private provider. Students will sit for the Business Services HSC examination at the same HSC examination centre where they sit all of their other written HSC examinations (usually at their home school). The HSC examination is independent of the competency-based assessment undertaken during the course and has no impact on student eligibility for BSB30415 Certificate III in Business. 7

8 HSC examination specifications The HSC examination specifications, which describe the format of the external HSC examination, are contained in the Assessment and Reporting in Business Services Stage 6 document. The Business Services HSC examination will consist of a two-hour written paper. The paper will consist of four sections: Section I objective response questions to the value of 15 marks Section II short-answer questions to the value of 35 marks Section III one structured extended response question to the value of 15 marks Section IV one extended response question to the value of 15 marks. The HSC examination in Business Services is based on the HSC Content (focus areas). Relationship of the Business Services (240 indicative hours) course structure to the HSC examination HSC units of competency HSC Content HSC examination Associated mandatory units of competency Mandatory focus areas Customer service Financial records Innovation Safety Sustainability Working in the business services industry and workplace Workplace information Section I 15 objective response questions Section II short-answer questions Section III one structured extended response question Section IV one extended response question HSC elective units of competency no HSC Content not examinable 8

9 Status of units of competency for the Business Services HSC course and Certificate III in Business To achieve BSB30415 Certificate III Business the Business Services Training Package requires students to achieve 13 units of competency: 2 core unit of competency 11 elective units of competency. To achieve BSB30415 Certificate III Business as a part of the HSC, students will do the HSC VET Business Services (240 indicative hours) and Business Services Specialisation Study (60 indicative hours) courses. To meet HSC course requirements, students completing the Business Services (240 indicative hours) course must undertake seven mandatory associated units of competency [one core and six electives (five Group B electives + one other elective) for BSB30415 Certificate III in Business ] plus a minimum of 165 HSC indicative hours of HSC elective units of competency. HSC indicative hours Status in Business Services Curriculum Framework Unit code Unit title Certificate III in Business 2 core units 11 elective units min 7 Group A units max 2 other units from Cert II &/or IV 20 mandatory BSBCUS301 Deliver and monitor a service to customers elective Group B 25 mandatory BSBFIA301 Maintain financial records elective Group B 25 mandatory BSBIND201 Work effectively in a business environment elective (max 2) 20 mandatory BSBINM301 Organise workplace information elective Group B 15 mandatory BSBINN201 Contribute to workplace innovation elective Group B 15 mandatory BSBSUS201 Participate in environmentally sustainable work practices elective Group B 15 mandatory BSBWHS201 Contribute to health and safety of self and others core 135 Sub-total HSC indicative hours (HSC mandatory units of competency) 9

10 To achieve BSB30415 Certificate III in Business students must undertake the remaining core unit of competency. HSC indicative hours Status in Business Services Curriculum Framework Unit code Unit title Certificate III in Business 2 core units 11 elective units min 7 Group A units max 2 other units from Cert II &/or IV 25 elective BSBITU307 Develop keyboarding speed and accuracy core 160 Sub-total HSC indicative hours (HSC mandatory units of competency + remaining core unit of competency) For the HSC students must undertake a further 140 HSC indicative hours of units of competency to meet the requirements of the Business Services (240 indicative hours) and Business Services Specialisation Study (60 indicative hours) courses. To achieve BSB30415 Certificate III in Business these need to include seven Group A electives units of competency for the qualification. HSC indicative hours Status in Business Services Curriculum Framework Unit code Unit title Certificate III in Business 2 core units 11 elective units min 7 Group A units max 2 other units from Cert II &/or IV 15 elective BSBADM307 Organise schedules elective Group A 30 elective BSBFIA302 Process payroll elective Group A 30 elective BSBFIA303 Process accounts payable and receivable elective Group A 15 elective BSBITU302 Create electronic presentations elective Group A 25 elective BSBITU303 Design and produce text documents elective Group A 20 elective BSBITU304 Produce spreadsheets elective Group A 25 elective BSBITU306 Design and produce business documents elective Group A 25 elective BSBITU309 Produce desktop published documents elective Group A 20 elective BSBWRT301 Write simple documents elective Group A 10