n2grate Open Positions March 2015 Table of Contents 1. CMS Centers for Medicare & Medicaid Services Roles... 1 1.1 Role 012 Computer System Analysts II...1 1.1.1 Location: Dallas, Texas... 1 1.3 Role 013 IT Systems Engineer IV...3 1.3.1 Location: New York... 3 1.4 Role 05 Cisco UC Voice Engineer...4 1.4.1 Location: Woodlawn, MD... 4 1.5 Role 04 IT Systems Engineer...5 1.5.1 Location: Woodlawn, MD... 5 1. CMS CENTERS FOR MEDICARE & MEDICAID SERVICES ROLES 1.1 ROLE 012 Computer System Analysts II 1.1.1 Location: Dallas, TX The successful candidate will work within an ITIL environment. The position is a highly customer focused environment to provide system administration and proactive support of the Centers for Medicare and Medicaid Service (CMS) Deskside Support environment. Perform specific duties as an on-site Deskside Support Technician through a flexible tiered team approach in support of the infrastructure operations, hardware, software and mobile devices. The candidate will work as a seasoned technician providing on-site technical support leading to issue resolution for all standard local and network printer hardware and all software applications installed on the PC desktops, laptops, tablets, IPADs and Mobile Device Management (ie. Blackberry, MiFi, Aircards) in the CMS environment. The candidate will utilize Remedy, Service Now (SNOW), Active Directory, TEMS, Windows 7 and Windows 8, Exchange/Outlook, Imaging Computers, McAfee, Checkpoint, AnyConnect, Apple Products and other enterprise software. The candidate will perform work assigned by management and team lead with a customer focus approach and an ability to work as part of a cross functional team. Additional responsibilities will include troubleshooting and working with other technical functional groups i.e, Service Desk, Network, Server, EUA, Security and Engineering 1 P a g e
Team for all supported technical issues, PC's, network\local printers and mobile devices supported by Deskside Support. In addition the candidate will perform other Desktop Support related duties as assigned. As well as performing work assigned by management and team, lead with a customer focus approach and an ability to work as part of a cross functional team. Proficiency in Windows Operating System (OS) and Windows 8 PC Troubleshooting BB Administration and BES Server Remedy Ticketing System and/or Server Now (SNOW) System Administration Network Troubleshooting 4 years of Deskside Support Experience 4 years of Network Printing and/or Network Printing Repairs Understand all networking principles, through a process oriented approach, ability to demonstrate excellent written and verbal communications skills, good working knowledge of MS Outlook and e- mail messaging. Candidate must be well organized, have technical knowledge of various software installation, PC, laptop, tablet and desktop hardware including mobile device. Must be able to lift computer equipment, and provide 24x7 on call rotating support. Ability to demonstrate excellent troubleshooting skills; ability to demonstrate excellent working knowledge and technical knowledge of Windows Operating System (OS) and Windows 8, MS OMS Office 2007, 2010 and 2013, wireless communications and various mobile devices, Remedy Ticketing System and/or Service Now (SNOW), Active Directory and TEMS and other enterprise software. Candidate must have experience keeping track of assets deployed by the technician and updating records in Remedy. Candidate must have experiences with desktop applications, network and desktop printers and other hardware devices. Candidate must have excellent customer service skills, a team player, adhere to Standard Operating Procedures (SOP) and willing to go the extra mile in a fast pace environment to service the customer with a positive attitude. Candidate must have one of the following A+, Network + or MCSE, CCNA Certifications. Candidate must understand protocol standards, XP, TCP/IP, DNS, DHCP and have familiar with or have working knowledge of U.S OMB federal policy, HIPPA, and other federal regulations geared towards ensuring the confidentiality, integrity and availability. 2 P a g e
1.3 ROLE 013 IT Systems Engineer IV 1.3.1 Location: New York The candidate will be responsible for providing Wintel technical support for multiply enterprise data centers. Handle escalations and high priority problems to resolve individually or engage other functional groups in discussions as needed to resolve or further troubleshoot customer, technological, or operational issue. Achieve successful outcomes and maintain focused and high performing customer support services. Execute major changes to the Active Directory to include Organization Unit structure, Group Policy creation/modification, etc. Independently develops solutions, approaches, or makes recommendations to resolve wide range of complex or difficult problems (i.e. Network Drive mapping, log inspection, scripting, reporting, systems enhancements and etc.) for both internal/external customers including vendors. Manage Windows Server 2008/2012 domain for a large user base in a multiple domain forest configuration. This includes Group Policy, DNS, DHCP, creation and deletion of user accounts, and managing access controls. Build, maintain, upgrade, and troubleshoot VMware ESX Hosts on HP Bladeframes. Support several hundred Virtual Machines in both the production and development environments. Troubleshoot complex AD problems. Install configure, maintain, and troubleshoot 2008/2012 servers in advanced configurations such as clusters. Be available for night and weekend on-call rotations. Work with application owners and developers for applications hosted on Windows and other x86 based hardware. Provide backup support to desktop personnel. REQUIREMENTS Advanced Windows 2008/2012 server administration, server builds, troubleshooting support Windows 2008/2012 NTFS and share permission, inheritance, file ownership Active Directory Group/User object manipulation Solid understanding of infrastructure services: DNS, WINS, DHCP Solid understanding of Group Policies/Login scripts troubleshooting/reporting GPO s ESX Host VMware experience Printer configuration and management TCP/IP network troubleshooting Familiarity with SANs Familiarity with Netbackup Good communication and documentation skills Powershell Scripting PKI, Certificate Services, PIV Smart Card knowledge 3 P a g e
VCE VBlock configuration and management Outlook client administration and troubleshooting CITRIX Familiarity with VDI technology Familiarity with Blade Frame technologies Familiarity with Red Hat Linux 1.4 ROLE 05 Cisco UC Voice Engineer 1.4.1 Location: Woodlawn, MD The scope of work is to support all aspects of the CMS Unified Communications infrastructure components, including: Plan, design and implement local and remote Cisco voice communications hardware, software and procedures. Maintain technical expertise in identifying, evaluating, selecting or developing voice and/or video systems. Oversee and maintain voice network configurations. Prepare or ensure that appropriate voice network documentation exists, including operational instructions and diagrams. Provides regular monitoring and voice network analysis regarding short and long-range planning for in-house systems. Design networks or portions of networks that include selection of hardware and software packages. Perform installation, testing, maintenance of documentation and support of Voice Communications network infrastructure components. Evaluate and recommend voice communication network technologies to enhance capabilities of the infrastructure. Maintain technical expertise in areas of voice network hardware and software. Perform design, integration, and analysis for a Cisco voice telecom system. Voice over Internet Protocol (VoIP) Cisco hardware and management tool experience Cisco Call Manager Meetingplace/WebEx LAN/WAN networking equipment and protocols Integration of new components into existing infrastructure including call routing and transfer, system management tools, call logging and reporting capabilities 4 P a g e
Planning and executing the deployment and liaising with Government technologist regarding system requirements, design, and operation. Develop, support and maintain operations of Cisco voice communication technologies within the CMS environment and associated sub-systems including, SIP integration, moves, adds and changes, fault isolation and resolution, and end-user support Daily duties will include responding to customer originated trouble tickets and service request along with planning and executing controlled changes within the infrastructure Services provided will include customer moves/adds/changes and may require after hours and/or weekend support Provide support to engineering and proposal development teams in the design and deployment of new technology infusions Demonstrated understanding of the Cisco Voice Network infrastructure and best practices Technical knowledge of trunking, VoIP phones, and wiring Extensive hands-on experience with Cisco voice communication technologies Ability to understand and assist in solving telecommunication problems or telecom network infrastructure issues Ability to effectively communicate with a broad base of end users Provide desk side user education for use of phone and voice mail Ability to effectively adapt to changing technology and apply it to business needs Good judgment and analytical skills; as well as follow-up and organizational skills Intermediate to advance Skills with Microsoft office and Visio Perform moves, adds and changes and desktop support for Cisco Unified IP Phones Ability to work effectively with the customer and design/development teams Excels in collaborative work in environment Cisco Certified Network Professional (CCNP) or higher certification Planning and execution of major component upgrades and installations for the centers for Medicare & Medical Services network consisting of VoIP technologies A high level of familiarity and experience with the following networking/telecom technologies IPv6 Automated Call Distribution (ACD) Experience with Remedy Incident and Service Request management workflow Data Communications Networks, Teleconferencing, Mobile Devices Proficiency in evaluating business requirements, processes, technologies, applications, and information systems Presentation, written and oral communication skills Possess excellent logical and analytical skills Knowledge and experience in proposal development. Project implementation background. Experience with Avaya and/or Microsoft based voice communication systems Voice and VoIP IMACs Support Voice Mailbox Management 5 P a g e
Maintains the cable infrastructure. Leads cable pulls, patch panel discipline & desktop terminations. 1.6 ROLE 04 IT Systems Engineer V 1.6.1 Location: Woodlawn, MD The candidate will be a member of an Operations Team providing support for all aspects of customers Lync infrastructure and responsible for providing Wintel technical support for multiply enterprise data centers. Serve as the Lead Lync Engineer for implementation and configuration an enterprise unified communications system. Candidate may need to give presentations from time to time and often this entails producing well written technical documents specific to the customer's environment and objectives. The Engineer must be able to speak clearly and communicate effectively (both written and verbally) with a customer's Technical staff as well as Senior Management. Execute major changes to the Active Directory to include Organization Unit structure, Group Policy creation/modification, etc. Independently develops solutions, approaches, or makes recommendations to resolve wide range of complex or difficult problems (i.e. Network Drive mapping, log inspection, scripting, reporting, systems enhancements and etc.) for both internal/external customers including vendors. Manage Windows Server 2008/2012 domain for a large user base in a multiple domain forest configuration. This includes Group Policy, DNS, DHCP, creation and deletion of user accounts, and managing access controls. Build, maintain, upgrade, and troubleshoot VMware ESX Hosts on HP Bladeframes. Support several hundred Virtual Machines in both the production and development environments. Troubleshoot complex AD problems. Install configure, maintain, and troubleshoot 2008/2012 servers in advanced configurations such as clusters. Be available for night and weekend on-call rotations. Work with application owners and developers for applications hosted on Windows and other x86 based hardware. These processes and production requirements often require a flexible work schedule. REQUIREMENTS Advance Microsoft Lync 2010 implementation and configuration Advanced Windows 2008/2012 server administration, server builds, troubleshooting support TCP/IP network troubleshooting Outlook client administration and troubleshooting Solid understanding of standard client/server, networking, and internet fundamentals Superior knowledge and demonstrated technical proficiency in Microsoft Lync with experience in managing medium to large environments. 6 P a g e
Solid understanding of Microsoft client/server platforms, networking impacts on Lync architecture, and scripting (Powershell). Ability to configure and troubleshoot all aspects of Lync effectively including patch management, software distribution, Operating System Deployment, reporting, and logging Strong technical writing and presentation skills with ability to effectively communicate with all levels of customer organization (technical resources, management) VMWare experience Windows 2008/2012 NTFS and share permission, inheritance, file ownership Active Directory Group/User object manipulation Solid understanding of infrastructure services: DNS, WINS, DHCP Solid understanding of Group Policies/Login scripts troubleshooting/reporting GPO s ESX Host VMware experience Familiarity with SANs VCE VBlock configuration and management CITRIX Familiarity with VDI technology Familiarity with Blade Frame technologies Printer configuration and management Any non-us citizen to work on the contract must be able to prove US residency for a period of three (3) years prior to the commencement of work on this contract. 7 P a g e