PRESIDIO MANAGED SERVICES OVERVIEW

Transcription

1 OVERVIEW

2 VALUE AND COMMITMENT

3 OUR COMMITMENT In our pursuit of excellence for Managed Services we dedicate our team to support the strategic business and IT drivers from our customers. Enabling you to retain control of your environment Optimize efficiency of your infrastructure Accelerate innovation for IT and business users

4 HOW DOES MANAGED SERVICES HELP? 4 Improve Technology! Flexibility! Reduce Operational Costs! Increase Risk Management & Security! Partner Transparency! Boost IT Productivity & Service Quality!

5 AGENDA Overview Capabilities Services

6 PRESIDIO TECHNOLOGY CERTIFICATIONS Cisco Network Infrastructure/ Data Center Cisco Systems Authorized Technology Provider - Data Center Unified Computing Systems (ATP-UCS) Advanced Routing & Switching Advanced Borderless Network Architecture Specialization Advanced Data Center Network Infrastructure Advanced Data Center Storage Networking Advanced Wireless LAN Cisco Video Cisco Systems Authorized Technology Provider TelePresence Video Advanced Cisco Security Advanced Collaboration Architecture Specialization Advanced Security Cisco Systems Authorized Technology Provider Identity Services Engine Cisco Unified Communications Cisco Unified Communications Master Unified Communications Specialized Partner Advanced Unified Communications Managed Services Master Managed Services Cisco Powered Security Cisco Powered Business Communications Cisco Unified Contact Center Unified Contact Center Cisco Systems Authorized Technology Provider Unified Contact Center (ATP- UCC) Enterprise Cisco Systems Authorized Technology Provider Customer Voice Portal (ATP- CVP) Cisco Authorized Unified MeetingPlace Partner

7 CAPABILITIES AND STRUCTURE 271 Employees 226 Certified Engineers 24 / 7 / 365 US Based Delivery Centers 617 Customer environments under management 30,000 Managed Network Devices Industrialized Technology Platform ITIL/SOC2 Delivery Framework Tested/Secure

8 BACKED BY EXPERTS

9 TECHNOLOGY SOLUTION PARTNERS

10 ANAGED SERVICES CLIENTS

11 CAPABILITIES

12 ENABLING THE NEW ERA OF IT Never before have so many Technology innovations provided so much potential for our Clients. Presidio Managed Services mission is to be your trusted partner as the industry evolves to capitalize on emerging trends such as: The Internet of Everything Hybrid IT and Cloud Computing Bring Your Own Device Unified Workspace Data and Information Integration Big Data Our Managed Services expertise and unwavering commitment to your success helps Presidio stand out from the crowd.

13 OUR UNIQUE APPROACH The Presidio Managed Services team enables your business by optimizing your technology to improve business agility and accelerate time to value. We provide: A practical approach tuned to your needs Flexibility with standardization lowering your risk while maximizing your value A supportive and collaborative culture An award winning solutions and services team backed by the industry experts Local Presence with Global Reach

14 PRESIDIO MANAGED SERVICES OFFERINGS

15 SERVICE PORTFOLIO PRIORITIES Align services with industry standards and client expectations. Easy to understand and easy to consume. Modular and standardized services to drive customer success through consistency, increased efficiency and quality.

16 MANAGED SERVICES Essential Service Desk Monitoring Client Portal Standard Reports Change Management o (Incident Remediation) Select Essential Services AND Moves, Adds, Changes and Deletions (Phone/User) Patch Management Problem Management Carrier Case Management Dispatch Services Custom Elements Dedicated Remote Engineering Premium Connectivity Service Desk Integration

17 SERVICE PORTFOLIO - DEFINITIONS Network Services Collaboration Services Data Center Services IT Security Services Workplace Services Service Management Seamless integration of support staff to achieve improved performance and reliability. Reduce costs, intrinsic expertise through experience. Services that eliminate the complexity of managing the collaboration environment resulting in seamless connections for end users. Providing both traditional data center management and cloud-based services. Focused on extending the customers environment with practical hybrid cloud solutions and suite of recovery services. Comprehensive Security Information and Event Management and Compliance Monitoring. End User support serivices including antivirus, USB monitoring, and asset management. Services that typically cut across specific solution or technology domains. These align to ITIL and ITSM best practices.

18 SERVICE PORTFOLIO- Network Services Network Management Network Security Device Management Notes Separate SOW Collaboration Services Unified Communications Management- Cisco Unified Communication Management- Avaya Enterprise Contact Center Management Hosted Collaboration Service Data Center Services Systems and Virtualization Storage Management Backup and Recovery Management Operating System Management Application Support Services IT Security Services Security Incident and Event Monitoring Workplace Services End User Helpdesk Support Services Remote Device Management Service Management Presidio Support Services - Cisco Presidio Support Services - Multivendor Desktop Virtualization

19 NETWORK SERVICES Services Network Monitoring and Management Presidio Managed Network Services help you maximize the performance of your data network infrastructure & react more quickly to changing business needs. Network Security Device Management Presidio Network Security Device Management offering manages the variety of Security devices in your network including Firewalls and Intrusion Prevention systems. Key Benefits 24x7x365 U.S. based support WAN/LAN, WAN Optimization and Wireless Networks Single point of contact for incidents & service requests Proactive alert notification & incident management Optimized Change Management (MACD) Optional on-site dispatch Optional dedicated engineering support Easy-to-use, always-on web portal Comprehensive monthly performance reporting Components Switches Routers Firewalls Wan Accelerators Data Center Networks Edge Networks Intrusion Prevention Appliances Access Control Appliances Identity Services Engine

20 NETWORK MONITORING AND MANAGEMENT Presidio Managed Network Services help you maximize the performance of your data network infrastructure & react more quickly to changing business needs. The following solution components are covered under this service: Branch Network Routers Network Edge Routers Campus Network Routers Small Business Routers Cisco Catalyst Switches Cisco Nexus Switches Mobile Internet Routers WAN Aggregation and Gateways Virtual and Software Defined Networking Wireless LAN Controllers Wireless Access Points Cloud Managed Networks

21 NETWORK SECURITY DEVICE MANAGEMENT Presidio Network Security Device Management offering manages the variety of Security devices in your network including Firewalls and Intrusion Prevention systems. The following solution components are covered under this service: Firewalls Adaptive Security Appliances Intrusion Prevention Systems Threat Defense Systems Secure Edge and Branch Systems Secure Access Devices VPN Services Mobile Security Devices Cisco AnyConnect Solutions Secure and Web Devices Virtual Security Gateways Cloud Firewalls

22 COLLABORATION SERVICES Services Unified Communications Management- Cisco Presidio Telephony/Voice Managed Service helps you maximize the performance of your voice network infrastructure by providing comprehensive voice and telephony network and device management services Unified Communication Management- Avaya Presidio Telephony/Voice Managed Service helps you maximize the performance of your legacy TDM or IP voice network infrastructure by providing comprehensive voice and telephony support for Avaya Blue or Red. Enterprise Contact Center Management Presidio Contact Center Managed Service helps you maximize the capabilities and performance of your contact center infrastructure to ensure you can continue to serve your customers 365x24x7. Hosted Collaboration Service Presidio Hosted Collaboration Service offers a fully managed solution for collaboration software and hardware delivered through our datacenters. Key Benefits 24x7x365 U.S. based support Single point-of-contact for incidents & service requests Proactive alert notification & incident management Optimized Change Management (MACD) Dedicated remote engineering support (Optional) On-site dispatch (Optional) Easy-to-use, always on Web portal to view collaborative system status Comprehensive monthly performance reporting Components Cisco Call Manager/Manager Express Cisco Unity/Unity Connection/Unity Express Contact Center Enterprise/Express Cisco IP Phones Cisco Voice Gateways Cisco Telepresence Server/Conductor Cisco Telepresence Management Suite Cisco Jabber Avaya Blue and Red Platforms

23 UNIFIED COMMUNICATIONS MANAGEMENT-CISCO Presidio Telephony and Unified Communications Management helps you maximize the performance of your voice network infrastructure by providing comprehensive voice and telephony unified communications services The following solution components are covered under this service: IP-enabled telephony and unified communications end-points Physical and Virtual Phones (Softphones) Voice-over-IP (VoIP) Gateways Mobile and desktop Voice devices Remote Site Telephony Systems Analog Telephone Adaptors and Gateways Instant Messaging

24 PRESIDIO MANAGED SERVICES UNIFIED COMMUNICATION MANAGEMENT-CISCO Presidio Video and Telepresence Management offering helps you maximize the performance of your video network infrastructure to ensure highest quality of video and Telepresence delivery. The following solution components are covered under this service: Telepresence Management Suite for Microsoft Telepresence Management Suite for Cisco Jabber Integrated Video Cisco Telepresence Endpoints (EX, MX, TX, 3xxx Series) Unified Computing Systems Unified Communications extensions for integrated Voice, Video, Data Digital Media Encoders and Players

25 DATA CENTER SERVICES Services Systems and Virtualization Management Presidio Systems Management offering provides comprehensive Managed Services for operating your compute and virtualization infrastructures. This includes the hardware, operating system and hypervisor. Storage Management Presidio Storage Management offering provides comprehensive Managed Services for operating and monitoring your Storage infrastructure. This includes the hardware and operating system. Backup and Recovery Management Presidio Backup and Recovery Service provides management of on-site and off-site backup and recovery services. Operating System Support Presidio Support for Operating Systems such as Windows, Unix and Linux Application Management Presidio management of Microsoft Applications such as Exchange, Active Directory Desktop Virtualization Presidio Virtual Desktop services provides centrally managed end-user operating system and application environments supporting Citrix, VMware, Microsoft hypervisors Key Benefits 24x7x365 U.S. based support Single point-of-contact for incidents & service requests Proactive alert notification & incident management Optimized Change Management (MACD) Optional on-site dispatch Easy-to-use, always on Web portal to view system status Comprehensive monthly performance reporting Components Cisco Nexus Data Center Networking Switches Cisco Unified Computing System (UCS) Cisco Fabric Interconnect Cisco UCS Manager FlexPod Unified Data Center Solution vblock Unified Data Center Solution EMC and NetApp Storage VMware virtualization solutions

26 SYSTEMS AND VIRTUALIZATION MANAGEMENT Presidio Systems and Virtualization Management offering provides comprehensive Managed Services for operating your compute and virtualization infrastructures. This includes the hardware, operating system and hypervisor. The following solution components are covered under this service: Cisco Unified Computing System Cisco Fabric Interconnects Cisco Blade Servers Cisco Rack mount Servers Server CPU, Disk, Memory Management VMware Host Management VMware Guest Management Cisco Nexus Data Center Switches Cisco/EMC vblock/vspex Converged Systems Cisco/NetApp FlexPod Converged Systems

27 STORAGE MANAGEMENT Presidio Storage Management offering provides comprehensive Managed Services for operating and monitoring your Storage infrastructure. This includes the hardware and storage management system. The following solution components are covered under this service: Cisco MDS Fiber channel switches EMC Celera Storage Systems EMC Clariion Storage Systems EMC VNX Storage Systems EMC VPLEX Clustered Storage Systems NetApp Controllers (2000 series, 3000 series, 6000 series, e-series) NetApp Ontap Operating System NetApp Clustering NetApp Disk Shelf Management

28 BACKUP AND RECOVERY MANAGEMENT Presidio Backup and Recovery Management provides support of your back up and recovery infrastructure. The following solution components are covered under this service: Avamar Backup System Data Domain Backup and Archive NetWorker Data Center Backup Symantec NetBackup and Backup Exec CommVault HP Data Protector Veeam The following Services are provided: Backup Service monitoring Backup Event Logs monitoring Restore Service monitoring Remediation of backup system failure issues. Remediation of restoration failure issues. Troubleshooting of issues based on event logs Policy Setting

29 IT SECURITY SERVICES Services Security Incident and Event Management with Compliance Reporting Presidio Security Incident and Event Monitoring service provides peace of mind through a 365x24x7 monitoring services for all security events and incidents. As an option to the SIEM service, Presidio can provide specific reports that support your companies compliance posture and simplify your audit process Key Benefits 24x7x365 monitoring of included network, server and end-point devices Proactive Security Incident & Event Management (SIEM) Correlated event analysis & immediate threat notification Change management to adopt security best practices Compliance & security risk reviews and reporting Easy-to-use, always-on web portal Components Presidio state-of-the-art security operations center (SOC) Centralized logging Event correlation Real-Time Security Event Monitoring Real-Time Vulnerability Mapping Vulnerability scanning File integrity monitoring Active monitoring for best practices

30 SERVICE PACKAGES Standard Package Standard Reporting Customer Portal Threat Management & Event Correlation Service Desk Standard Vulnerability Scanning Select Package Standard Services AND Quarterly Security Strategy Meeting & Threat Intelligence Brief SIEM Advanced Features Compliance Reporting (SIEM) Premium Package Standard + Select Services AND Monthly Security Strategy Meeting & Threat Intelligence Brief Custom Reports Active Analysis (SIEM) Vulnerability Scanning Advanced (SIEM)

31 FEATURES AND PACKAGES Standard Service Elements Threat Management & Event Correlation - Security Monitoring & Alerting Centralized Log Management Standard Monthly Vulnerability Scanning Standard Monthly Reporting Select Service Elements Configuration Compliance Reporting - CIS Benchmarks / DISA STIGs Compliance Reporting - PCI-DSS / NIST / HIPAA / SOX / GLBA SIEM Advanced Features (FIM, USB Detection, User Tracking, Behavior Anomaly Detection) Quarterly Security Strategy Reviews and Threat Intelligence Briefing Premium Service Elements Active Analysis (Mapping to SANS Top20 Critical Security Controls) Advanced Vulnerability Scanning and Assessments Custom Reporting Monthly Security Strategy Reviews and Threat Intelligence Briefing

32 END USER HELPDESK SUPPORT SERVICES Presidio Managed Services End-User Support provides a Single Point of Contact (SPOC) Service Desk for receipt and ownership of information technology issues. Inquiries and requests are submitted by users via telephone, and web relating to end-user-workplace technologies such as PC s, Operating Systems, PDA s and Tablets. The following solution components are covered under this service: 24x7 service capable of handling large volumes of tickets Effective first call resolution to reduce desk-side visits Highly trained and certified agents SLA-driven Operating Model which guarantees consistent and predictable services Total Call Management Service Desk agents are Client Advocates Level 1, 2 and 3 technical resources

33 END USER REMOTE DEVICE MANAGEMENT Presidio End-User Device Management offering provides comprehensive device management options for setup, configuring, troubleshooting and patching End-User devices. This device management service focuses on all end user devices including desktops, laptops, tables and smart phones. The following solution components are covered under this service: Desktops Laptops Smart Phones Tablets Backup devices This covers setup, configuration, troubleshooting, patching and access control for the end user devices listed above

34 PRESIDIO MANAGEMENT SERVICES MANAGED TECHNOLOGIES SUPPORTED With over 300 Certified Workplace Consultants and Engineers, Presidio is uniquely position to support all of your security needs Presidio Managed Services provides a total experience across all Workplace services to meet all your needs Managed Technologies Scanners iphones External Components (Modems) Multi-Function Printers Most Standard Office Software Adobe MS Office Internal Components (RAM) Servers Windows, IOS, Google, OS/X, etc Oracle Virtual Desktops Tablets Routers PCs and Laptops Java

35 TECHNOLOGY SOLUTION PARTNERS

36 SERVICE MANAGEMENT Services Presidio Support Services - Cisco Presidio Support Services for Cisco is a 24 x 7 vendor maintenance offering delivered by Presidio Managed Services. This service is based on Cisco maintenance and provides Clients access to software and hardware replacement which is supported directly by Presidio. Presidio Support Service - Multivendor Presidio Support Services provides multi-vendor support across a variety of technologies. This offering provides a single point of contact for all incidents and service requests. Key Benefits 24x7x365 U.S. based support Single point-of-contact for incidents & service requests Cisco engineering expertise managing 30,000 Cisco devices Client knowledge for quicker resolution times Presidio expertise across the platform Install Base Reports Components Vendor Maintenance: Service Desk Software Support Hardware Replacement Client Portal Install Base Reports

37 Practical thinking for a connected world. THANK YOU