MINNEAPOLIS PARK AND RECREATION BOARD JOB DESCRIPTION JOB TITLE: Network & Operations Coordinator

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1 MINNEAPOLIS PARK AND RECREATION BOARD JOB DESCRIPTION JOB TITLE: Network & Operations Coordinator Job Number: 07229P Date Finalized: 7/14/11 Service Department: Information Accountable To: Director, Information Technology Services and Technology Services Mission Statement The Minneapolis Park and Recreation Board shall permanently preserve, protect, maintain, improve, and enhance its natural resources, parkland, and recreational opportunities for current and future generations. The Minneapolis Park and Recreation Board exists to provide places and recreation opportunities for all people to gather, celebrate, contemplate, and engage in activities that promote health, well-being, community, and the environment. Role Summary This position is responsible for the design, implementation, support and maintenance of network and server infrastructure including all associated network hardware, servers, databases, and datacenter operations. Duties Performs under the general supervision of the Director, Information and Technology Services and is responsible for, but not limited to, the following duties: Essential Duties: Design and architect network, datacenter, and server infrastructure for the Park Board in line with industry best practices. Promptly communicate with ITS Director regarding any significant IT issues or matters of concern; keep ITS Director up to date on status of all projects. Design and effectively implement network connectivity solutions such as VPN, broadband, wireless, and City of Minneapolis application access. Provide expertise in the architecture, maintenance, and support of physical and virtual server environments including attached SAN/Drive Arrays. Establish network server and equipment lifecycle and replacement plans in line with industry best practices. Lead effort and work collaboratively with department staff on server and application upgrades. Effectively design and maintain datacenter hardware configuration. Supply heating, cooling and humidity environmental requirements in the most efficient manner. Recommend server hardware, equipment racks, and cable management. Determine location of all equipment implemented in server room. Provide electrical power requirements to electricians. Maintain and effectively troubleshoot network infrastructure, including servers and related hardware equipment. Effectively monitor and update the Server/Network hardware Critical Care coverage and support agreement contracts with vendor. Coordinate Critical Care hardware service calls when required. Setup and configure server operating systems in physical and virtual environments in line with industry best practices.

2 Efficiently install and configure hardware management and monitoring software on all servers. Perform complete server and network shutdowns and startups when required. Effectively maintain all network and server documentation electronically using applications such as Word, Excel or Visio. Also maintain hard copy paper catalog of critical documentation provided by contractors or vendors. Diligently maintain Cisco warrantees to ensure uptime ensured under critical care contracts. Use expertise to effectively install, configure, and maintain DNS, WINS and DHCP. This includes adding manual entries into WINS and DNS for access to City of MPLS enterprise applications and/or configuring Zone Transfers of City DNS. Setup and maintain DHCP IP Scopes for three locations and all IP reservations required by client applications. Troubleshoot any issues with WINS, DNS or DHCP. Research and recommend network user policies of various types. Write clear network procedures for the organization. Design and make recommendations for Disaster Recovery procedures including data and system backups in line with industry best practices. Use expertise to effectively install, configure, maintain and monitor Exchange mail server application. Monitor the Exchange store quotas and user policies. Run offline Defrags of the Exchange Database as maintenance. Apply Exchange Service Packs as released. Respond to issues by troubleshooting and resolving issues, consulting outside resources as needed. Set policies to minimize problematic issues. Clean and delete mailboxes not used. Setup blocking and retrieval of file attachments not allowed via . Research and implement enterprise software for Content Filtering, and Internet access solutions etc. inline with industry best practices. Use expertise to effectively install, configure, maintain and monitor Web Filtering application and Proxy Server applications. Maintain and configure website blocking and access rules. Perform database maintenance such as compacting and archiving processes. Configure and monitor user database. Setup and monitor automatic ed reports. Run user usage reports as requested by management. Configure blocked category download updates. Resolve any website filtering or client user website access issues. Use expertise to effectively install, configure, maintain, and monitor all Park Board Servers (Exchange mail server, Proxy Server, SQL Database servers, Web servers, and Print servers). Use expertise to effectively install, configure, maintain and monitor SQL Database servers and applications. Develop database maintenance plans and troubleshoot issues that arise. Provide database customizations and complete data retrieval requests for customers and business applications. Apply server and application specific patches. Use expertise to effectively install, configure, maintain and monitor enterprise antivirus application. Install antivirus console management servers, configure and deploy antivirus software remotely to all Park Board servers and workstation clients. Install and manage antivirus software on MS Exchange. Respond and resolve any antivirus outbreaks on servers or workstation clients. Maintain daily antivirus definitions updates on servers and workstation clients. Deploy and configure antivirus software upgrades.

3 Use expertise to effectively install, configure, maintain and monitor Web servers. Troubleshoot connectivity/availability of the website and maintain the core OS and IIS functions. Use expertise to effectively install, configure, maintain and monitor Print servers. Act as primary lead for designing and implementing print servers. Assists other IT staff with the resolution of complex client, user and desktop application issues. Performs other duties and special projects as assigned. Related Work: Research and utilize hardware manufacturers, websites, vendor contacts, technical catalogs and documentation to make hardware recommendations to ITS Director. Assemble and install all server hardware in Rack or Desktop Environments. Effectively troubleshoot hardware, software, or network connectivity issues to ensure the network functions properly. Monitor, diagnose, repair and maintain all server hardware in addition to related hardware equipment such as backup power supplies (UPS), SAN/Drive Arrays, Networking Hardware, etc. Work with vendor as needed to diagnose and fix problems. Ensure Domain Controller and Active Directory functions work in harmony to allow user authentication and accessibility to PARK_REC domain resources and Trust Relationships for the City of Minneapolis Domain resources. Assist or lead on interfacing with City of MPLS BIS and Unisys personal to resolve connectivity and shared applications, etc. Work collaboratively or independently on overflow tasks and problems not able to be solved by other ITS staff. Assist other ITS staff members as needed with the management and maintenance of Active Directory user accounts. Assist other ITS staff with installation, configuration, or resolution of client application issues. Effectively communicate and train both technical and non-technical users one-onone as needed. Resolve network printer and print server issues. Participate in on-call rotation during evenings and weekends as defined by the oncall policy. The Way We Work The Employees of the Minneapolis Park and Recreation Board Work and accept responsibility to search for, create and execute new and innovative approaches to improve the performance of Park Board services and objectives. Assist external and internal customers to serve their needs and take responsibility for continuously improving customer service. Foster meaningful interaction among people through the exchange of information to produce understanding. Continuously develop and use effective strategies and interpersonal styles to engage and guide others toward the accomplishment of identified objectives and goals in the best interest of the Park Board and community. Consistently work toward the common good of the organization and encourage others to do the same.

4 Conduct themselves at all times in a professionally appropriate and respectful manner. Apply the proper safety/security practices according to established protocols, guidelines and policies. Knowledge of (position requirements at entry) Industry best practices and technology used in network servers, switches, routers and wireless technology in a WAN environment. Industry best practices and technology used in fiber optic networking, SAN/Disk Arrays, and datacenter monitoring software. Industry best practices and technology as related to network, datacenter, and server infrastructure. Skills and Ability to: (position requirements at entry) Provide excellent customer service to ITS users throughout the organization regardless of level of technical expertise. Successfully architect, implement and update networks, datacenters and server infrastructures. Apply updates or service packs for Windows Operating Systems, manufacturer Rompaqs (System Bios updates), Firmware/Driver updates or Hot Fix Patches to address critical security issues. Effectively manage multiple projects, set priorities, and meet critical deadlines. Thoroughly evaluate project alternatives in relation to trends, costs, and needs; make recommendations for improvements in ITS business practices and service delivery. Effectively solve both practical and technical problems and make logical decisions. Understand and effectively communicate complex technical issues to both technical and non-technical users. Provide both oral and written communication that is easily understood and direct in its content and demonstrate good listening skills. Collaboratively work with ITS Director and staff on development and implementation of organizational initiatives and perform routine tasks. Provide comprehensive ITS support to assure the successful and effective performance of contractors and consultants. Excellent interpersonal skills, with ability to balance independent and team work and adapt to changing conditions and situations. Read, analyze and interpret professional journals, technical procedures, and government and MPRB regulations/policies/procedures. Maintain confidentiality in work-related matters. Equipment (including, but not limited to) Computer, Microsoft Office applications, workflow software and miscellaneous office equipment and a motor vehicle. Training and Experience (position requirements at entry) Bachelors Degree from an accredited college or university with a major in Information Technology or equivalent, specialized training. Increasingly responsible professional work experience with LAN/WAN infrastructure design, network maintenance, server virtualization, and datacenter operations: at least four (4) years Licensing Requirements (position requirements at entry)

5 Valid driver s license Microsoft Certified Systems Engineer designation (strongly preferred). Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. The physical ability to walk, stand, stoop, bend, kneel, crouch, reach, pull, push, finger, feel, grasp, lift, talk, see, hear and perform repetitive motions. The ability to safely operate a motor vehicle as incumbents may be subject to local travel. Operating office equipment requiring continuous or repetitive hand/arm movements. The ability to remain in a sitting or standing position for extended periods of time. The incumbent may be required to traverse on rough, uneven terrain, as well as wet and slippery surfaces and to ascend and descend ladders to access work areas. The work may occasionally involve the ability to perform light lifting (up to 50 lbs.) Description Prepared By: Ryan Masterson and Karen Robinson PROMOTIONAL LINE: GRADE: 9 LAST REVISION: 7/14/11 Certified Exempt