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Dave Schwehm Vice President of Community Solutions Find out what people want, then wow them with it. Your residents want the power to enjoy unlimited information and entertainment on all their devices, along with the ability to interact with family and friends whenever they choose. Our goal is to deliver what they want, and more. Because they also want to be surprised by innovations that enhance their lives in ways they ve never imagined. To achieve our goal, we re reaching even further into the future to bring your residents the ultimate gift: tomorrow s wow, now. Welcome to the future. Every innovation we introduce takes your residents a giant step forward, providing them with more convenience and more control over their lives than ever before. And we back every product with responsive, local customer care. Residents get what they want, and you benefit from a compelling sales message that attracts new residents and services that delight current ones. You have no stronger advocate for your success. When you choose Time Warner Cable, you re partnering with an industry leader who works hard for your success. You ll receive all the help you need for sell-in, with marketing materials, one-on-one resident meetings, and our eager participation at other events. And, of course, you can count on deployment that s on time and on budget. Please take a look at this brochure, then give us a call. Getting what you want has never been easier. Time Warner Cable grows right along with families. Your residents don t want much just total connectivity throughout their new home. That seems perfectly reasonable to us. With our innovations, they can explore the Internet faster than ever before. And they can enjoy new TV features that enhance viewing and provide more control. Plus, they can get reliable home phone service with all the extras. Delivering these, and other innovations, is a fiber-rich network so advanced, it provides an incredible amount of capacity. To ensure a seamless operation, we back it with local customer care professionals who are dedicated to keeping services up and running and residents smiling, 24/7. Your partner,
Got a few power-hungry residents? Wideband Internet will satisfy them. Time Warner Cable Wideband Internet delivers the next generation of online service, with speeds of up to 50 Mbps 1. It s available for your residents now, thanks to Time Warner Cable s investment in a robust fiber-rich network combined with the cable industry s state-of-the-art DOCSIS 3.0 technology. So what does that mean for your residents? It means their computers will be more like rockets, assuring that there s virtually nothing they can t do in record time. They ll have the speed to turn a mountain of gotta-do into a mountain of got-it-done. They can download files in a snap, leaving plenty of time to save unpronounceable galaxies from certain destruction in the latest online game. Along with being extra fast, Wideband is extra convenient, offering residents the wireless homenetworking power to connect up to five devices simultaneously, from anywhere in their homes. You receive an impressive, new selling point. Residents receive the three things they want most: speed, simplicity, and value. 50 Mbps
Life s faster and more mobile than ever good thing our Internet service is, too. With Time Warner Cable Broadband Internet, your residents can choose Broadband Standard (must be at least 4 Mbps), Broadband Turbo, or Broadband Turbo Plus, with speeds of up to 20 Mbps. Free security software keeps them safe from online threats and viruses, and our Road Runner Online Video Store allows them to rent or buy DVDs and downloads from the comfort of their homes. And Powerboost can provide an occasional boost of power 2. One time when past performance does indicate future results. Our goal is to make life better, easier, and more entertaining for our customers. We ve succeeded in doing that for a generation, and we ll continue to do it by introducing services people want. Tomorrow s innovations are being perfected now, in Time Warner Cable s R&D departments, with one purpose in mind: to future-proof your residents so that they ll continue to remain loyal to you and to us. And that s the best kind of partnership to invest in. Time Warner Cable also gives them the freedom to access everything while they re out and about, when they sign up for MyServices. They can view TV listings, manage their Internet and home phone services. Plus, at RoadRunner.com, they can find out what s going on in the news, weather, and financial worlds, along with just about every other area of life. Time Warner Cable Internet service offers: Wideband Internet with speeds up to 50 Mbps 1 Broadband Internet service, with multiple speeds to choose from MyServices, which lets residents pay their bill and manage all their services from anywhere they have an Internet connection RoadRunner.com, giving them a world of information and entertainment when they re out and about all they need is an Internet connection You expect excellence from your partner. Time Warner Cable delivers.
Digital TV delivers the features and selection that prove you can be all things to all people. Not only will you be able to please every family, you ll please every family member 3. It s easy when your Digital TV offers up to 300 channels of eye-popping, jaw-dropping no-fee HD. Along with great entertainment comes great control, and your residents will have it. When they feel like a movie, there s always one they ll want to see. Even primetime shows are available through On Demand. Time Warner Cable offers innovative features that put even more control in their hands. If they turn on the TV after their show has already started, no problem they can start it over. If they miss their show entirely they can call it up anytime, within 72 hours, even without setting a DVR. Speaking of DVR, our innovations with this service can turn every room into a home theater. Residents with Whole House HD-DVR can start watching shows in one room and finish them in another. And they no longer have to be at home to set the DVR. They can search for shows and set the recording directly from their laptops and mobile devices. Time Warner Cable brings you the gotta-get extras that make your community a blockbuster draw. Time Warner Cable Digital TV delivers: Up to 300 channels of no-fee HD On Demand with Primetime On Demand, which lets residents see favorite shows for free Start Over restarts shows already in progress Look Back makes favorite shows reappear without setting a DVR Whole House HD-DVR lets residents begin watching a show in one room and finish in another 4 DVR Manager allows residents to set up the recording of shows from anywhere they have an Internet connection
Time Warner Cable powers-up families as well as homes. HD In the future, all services and devices will be linked: TV, laptop, phone, tablet. To access the technology of the future, your residents need to be connected to a provider who s a step ahead. You can count on Time Warner Cable to be that provider. Location, location, location goes for watching TV, too. With Time Warner Cable s Whole House HD-DVR, residents have more control and flexibility than ever. They can start watching a show in one room, continue watching in a second, and finish in a third. Today, your residents can start watching a movie in one room and finish in another with Whole House HD-DVR 4. They can screen Digital Home Phone calls and check messages on their TVs or PCs. They can check email, play games, and listen to CD-quality music anywhere. Plus, they can enjoy TWC TV for ipad and set their DVRs anywhere they have an Internet connection. And tomorrow? Wherever technology is headed, you can be sure Time Warner Cable will be out in front, leading the way. Around here, when you ask, What s new? the answer is never, Same old, same old. Time Warner Cable has a history of introducing exciting new products. And we re still leading the industry today. Here are some of our newest services: TWC TV for ipad, which turns any room in the home into a TV room Wideband Internet, offering download speeds of up to 50 Mbps 1 3D TV, delivering high-definition, crisp screen resolution for a just-like-beingthere viewing experience Start Over, which lets viewers start a show back at the beginning Look Back, which allows viewers to watch certain shows they ve missed Caller ID on TV and Caller ID on PC Home Voicemail to Email for on-the-go access to messages at home Switched Digital Technology, which allows us to reclaim bandwidth to add more HD channels and maintain fast Internet speeds Make any room a TV room. Enjoy TWC TV for ipad a new way to watch TV. It s one app that gives residents total control in their homes, and they can download it for free.
Say hello to home phone service that exceeds your residents expectations. As part of Time Warner Cable s drive to connect all your residents services together, Digital Home Phone offers more than just unlimited nationwide calling with voicemail and all the must-have calling features. Now, when a call comes in while residents are watching TV or surfing the Internet, they ll see the phone number and the caller s name right on the screen. Then, they can decide whether they want to answer the call or let it go to voicemail giving new meaning to the term screening calls. And they can have voicemail sent to their email so they won t miss important calls when they re out and about. Digital Home Phone provides: Unlimited nationwide calling International OnePrice, an upgrade that provides affordable international calling Voicemail to Email so residents don t miss important calls Ability to manage incoming calls on screen with Caller ID on TV and PC All the latest calling features residents want Residents like what they get: high tech and wide smiles. You can depend on Time Warner Cable to be available to all your residents whenever they have questions or need service. Our trained service professionals are on call 24/7. And they are local, which means fast response times and knowledgeable, hands-on assistance. Residents can rely on receiving superior service: Expertise to support Time Warner Cable s full product line upon request Prompt problem-resolution for your onsite property managers Quality experience for new and existing residents MyServices, a program residents register online for, which allows them to manage all of their services plus view and pay their bill online with PayXpress MDU Concierge Service, the ultimate in customer care. Where available, our MDU Concierge Service provides larger projects with an onsite Time Warner Cable service professional to ensure even quicker response and knowledgeable support for your residents. This Time Warner Cable service professional becomes your property manager s single point of contact. Emmys are nice. Eyes and Ears are better. Our first Emmy Award was for our fiber-rich network. Our second was for inventing Video On Demand. Then, we received one for launching Start Over, followed by one for Switched Digital Video. However, our most meaningful award continues to be the rapt attention of a satisfied subscriber. You expect excellence from your partner. Time Warner Cable delivers.
Introducing SignatureHome. It s perfect for residents who want more of everything. There is a certain caliber of resident who wants the best of everything floorplan, appliances, services. Time Warner Cable can help you provide these discriminating consumers with top-of-the-line communications. And, of course, in addition, they ll receive highly personalized customer care. New SignatureHome combines premium Internet, Digital TV, and Digital Home Phone services with the ultimate in personal attention. Residents have a specially trained team of SignatureService agents who know each family s needs and how their individual services are set up. Personal Solutions Advisors are available 24/7 to devote as much time as necessary to discussing any concerns, answering questions, and customizing residents connectivity. PSAs will also schedule appointments with a Connections Specialist, who is an expert at ensuring that installation and maintenance are stress-free, hassle-free, and worry-free. Residents enjoy all the latest advancements: Wideband Internet, with up to 50 Mbps download speed, Wireless Home Networking, ways to make sure they never miss their favorite TV shows, as well as ways to manage their phone calls with their other Time Warner Cable services, and more. And it s all backed by an expert group of SignatureService professionals who are ready to help, anytime. SignatureHome is new, and may not be available in all areas. Give residents the best of everything, including: Wideband Internet service, with speeds of up to 50 Mbps 1 Digital TV with Whole House HD-DVR, DVR Manager, Start Over and Look Back Digital Home Phone service with Voice Zone on PC, Caller ID on TV and PC Personal Solutions Advisor team, available 24/7 for personalized customer care Connection Specialists who will set up all their services and handle maintenance
For more information, contact Joanne C. Luger at 703.345.2749 or email joanne.luger@twcable.com and let Time Warner Cable deliver for you. 1 Up to 50 Mbps is based on the speed from the local facility to your cable modem. Actual throughput speeds may vary. Not available in all areas. 2 Subscription to Road Runner is required. Actual speeds may vary. Not all service tiers are available in all areas. Many factors affect speed. Road Runner with PowerBoost provides a burst of download speed when capacity is available above the customer s provisioned download speeds for the first 10 MB of a file. It then reverts to your provisioned speed for the remainder of the download. PowerBoost up to 50 Mbps claim is based on Road Runner Standard s standard maximum download speed of 10 Mbps. 3 To receive all services, Digital TV, remote and lease of a digital set-top box are required. Some services are not available to CableCARD customers. Not all equipment supports all services. All services may not be available in all areas. Subject to change without notice. Some restrictions apply. 4 To receive all services, Digital TV and lease of at least two (2) Whole House HD-DVR-compatible set-top boxes are required. Some services are not available to CableCARD customers. Not all equipment supports all services. An HDTV and an HD digital converter or an HD-ready digital TV with a QAM tuner is required to receive HD programming. Whole House HD-DVR is an optional service available for an incremental charge. Some restrictions apply. All services may not be available in all areas. Subject to change without notice. All other trademarks are the property of their respective owners. 2012 Time Warner Cable Inc. All rights reserved.