Bell Business Solutions Guide

Transcription

1 Bell Business Solutions Guide Your guide to products and services that can help you: Grow your business Improve productivity Be more accessible to customers Protect your data Get the support you need CJ29472 Guide_EN_QC.indd 1

2 Table of contents 1. Introduction 2. Everything you need to start your business Voice services... pg. 2-3 Bell IP Phone Systems Bell additional phone line Voic Toll-free calling Internet services... pg. 4-5 Faster speeds Bell Static IP Bell Internet Fax Bell Single Number Reach 3. Everything you need to expand your business Web-based services... pg. 6-7 Bell Domain Name Bell Web Site Hosting Bell Web Site Design Bell Web Essentials Bundle Bell Ecommerce Bundle Cloud computing...pg. 8 Microsoft Office 365 Mobile services...pg. 9 Turbo Hotspot Turbo Sticks TV services...pg Everything you need to protect your business IT security services... pg Bell Internet Protect Bell Data Protect Bell PC Protect Bell Total Protection Support you can depend on... pg. 13 CJ29472 Guide_EN_QC.indd 2

3 Success starts with a strong customer connection. Just as you work hard to serve your customers, Bell works hard to keep businesses like yours responsive, connected, and one step ahead of the competition. We understand that to succeed in today s business environment, you need the right tools, technology and services. And, that s exactly what you ll find throughout the pages of this guide. From in-office phone and mobile solutions to high-speed Internet and web design, and all things in between, you ll find everything you need to run, grow and protect your business. With Bell you won t just do more, you ll make more. It s no wonder so many businesses choose Bell for their communication needs. Why so many businesses choose Bell. Affordable, flexible and customizable solutions 24/7 technical support Same Day, Next Day repairs 1 Longest hours of operation with sales and billing support, weekdays 8 a.m. 9 p.m. and weekends 9 a.m. 6 p.m. Reliable phone services Access to blazing-fast speeds on the Bell 4G network 2 Unlimited access to hotspots on Canada s largest Wi-Fi network, including participating McDonald s, Tim Hortons, Indigo and Chapters locations 2 Stay up to speed with news, tips and insights from our Bell Business blog at bell.ca/businessblog CJ29472 Guide_EN_QC.indd 3

4 Maximize your business productivity. Time is one thing you may never have enough of. That s why Bell offers a range of reliable products and services to help you make the most out of your day in the office or on the go. Services to help you be more accessible to customers. Missed calls can mean missed opportunities. Bell offers solutions that can ensure your customers can reach you, when they need you. Learn how you can easily handle incoming calls in the office or on the road with reliable systems that work as hard as you do. Bell IP Phone Systems: Essential communication for your business. Turn multiple lines into an integrated phone system with a Bell IP Phone System. With a clear and reliable connection, auto attendant, and the ability to easily transfer calls between phones, it adds up to more effective communication. 2 Voice services CJ29472 Guide_EN_QC.indd 2

5 Bell additional phone line: Keep up with incoming calls. Customers want answers, not busy signals that could drive them to your competition. When you re growing and having trouble keeping up with your call volume, an additional phone line with Line Hunting can ensure that incoming calls are always routed to an open line and that customers can always reach your business. Voic Professional message taking. We know you can t answer every call, every time, but we can help you get every message. You can customize your greeting, access your voic remotely and enjoy a mailbox with 25-message capacity. So no matter what, your customers can always connect with your business. Toll-free calling: Help more customers reach you. Customers can come from anywhere, and you shouldn t lose business because customers outside your local area can t reach you. A toll-free phone number allows customers to contact your business quickly and easily, no matter where they may be located. Call us today to learn about our new and exciting offers. Call or visit bell.ca/solutionsguide to learn more. 3 CJ29472 Guide_EN_QC.indd 3

6 Online solutions that help you do more. As an owner, you need your business to run smoothly all day, every day. That s why Bell offers a range of online services designed to help you stay connected and be productive. Accomplish more, with Internet you can rely on. The Internet is your business lifeline and Bell has worry-free solutions to keep you up-and-running with confidence. From fast speeds that let you share large files in seconds, to affordable collaboration tools, we have the right solutions for you. 4 Internet services CJ29472 Guide_EN_QC.indd 4

7 Satisfy your business need for speed and reliability. With Bell s fast upload and download speeds, you can do more on our advanced fibre optic network. 3 Power your business with download speeds of up to 25 Mbps and upload speeds of up to 7 Mbps. Choose from a wide range of Internet speeds to find the right one for you. Bell Static IP: Own a dedicated place on the Internet. Your Internet connection is more than just a way to surf the Web and send s. It provides remote access to your network, enables security system monitoring, allows access to servers and so much more. Bell Internet Fax: Send and receive faxes via . Traditional fax machines can take up valuable office real estate and offer little confidentiality. With Bell Internet Fax, you can boost productivity by sending and receiving faxes from anywhere in Canada or the United States, via or online. It s simple, convenient, private and highly cost-effective. Bell Single Number Reach: Be reachable wherever you go. If you re like most business professionals today, you work just as much out of the office, as you do at your desk. Single Number Reach from Bell works with all of your existing phone services to redirect calls to a single phone line office, mobile or home so your customers have one point of contact. Call , or visit bell.ca/solutionsguide to learn how our solutions can help you enhance productivity. Internet services 5 CJ29472 Guide_EN_QC.indd :03 PM

8 Grow your business presence on the Web. Expanding your customer base can be a real challenge. But with the right tools, you can easily reach new customers, connect with old customers in new ways and strengthen your business brand. Bell Web Site Solutions: Help customers find you and grow your business. Having a company web site is no longer a business luxury, but rather a business necessity. It s an excellent way to help your business grow, because a majority of customers start their product research online. Creating and managing your online presence can be challenging. Bell Web Site Solutions can help. We can design your web site, get it up and running, and help you maintain it. Or we can point you to easy-to-use tools that will enable you to build your web site on your own. Plus, rely on Bell to help you find an effective domain name and much more. Bell Domain Name: Ensure your company gets recognized online. We can help you register a web address that will allow your customers to find you easily online and create a business identity. And if you already have a domain name, we can easily help you transfer it over to Bell. Bell Web Site Hosting: Getting your business online. Once your web site is live, you ll want to keep it running smoothly. We have the resources to help with free customer support and simple features, including tools to help build, market and track your web site. We can even help you learn about who is visiting your site and more, so you can ensure your customers have the best online experience every time they visit. Bell Web Site Design: Professional, affordable and effective. You know you need a web site, but you don t have the time to try to figure out how to create one. That s why we have a team of consultants, designers, programmers and writers who can create a professional and engaging web site in as little as 10 days, at a price you can afford. 6 Web-based services CJ29472 Guide_EN_QC.indd 6

9 Bell Web Essentials Bundle: Complete suite of products for maximum exposure. Bell Ecommerce Bundle: Sell and market your products and services online. You can bundle all of these services into one complete suite with this bundle web site design, domain name and hosting. It has everything you need to help you get the maximum online exposure for your business. Building and maintaining an online storefront can be complex and time-consuming. With this bundle, your web site will be professionally designed, hosted, maintained and marketed so you can grow your business online. With this bundle, you can get: A domain name Ongoing content maintenance 3-page, brochure-style web site Premium placement in the Bell Business Directory Submission in major online business directories and search engines With this bundle, you can get everything in the Web Essentials Bundle, plus: An online catalogue allowing you to feature up to 10 products The ability to accept secure credit card payments Site hosting with a minimum of 30 accounts Site hosting with a minimum of 15 accounts To find a solution that s right for your business, call , or visit bell.ca/solutionsguide to learn more. 7 CJ29472 Guide_EN_QC.indd :12 PM

10 Cloud computing a new way of working with today s technology. It seems like everyone is talking about Cloud computing but not everyone knows what it really is or how it can help your business. Put simply, Cloud computing allows you safe access to software, computing power and application development tools from third parties over the Internet. You probably already use Cloud software for programs, where your s are stored online or for online banking where the transactions occur on your bank s web site without having the data downloaded to your PC. Reasons to use Cloud computing include: Lower costs Traditional software requires long-term licensing agreements and technical assistance for installation, whereas Cloud software is billed as a monthly service, often at a low rate and based on actual usage. Ease of use Cloud software is accessible through any Web browser, wherever you have an Internet connection. Applications don t require a lot of computer memory and make collaboration with colleagues and integration with other online services easy. Simplicity of management Web-based software is always up-to-date with the latest security patches and requires minimal technical support. Microsoft Office 365: Get the job done anywhere. 4 Teamwork can be challenging, especially when it comes to coordinating employee meetings, sharing up-to-date documents and arranging conference calls. That s why we offer Microsoft Office 365. It can allow you and your team to work more effectively anywhere, anytime, on virtually any device. You and your team can securely access , important documents, contacts, calendars and update files from PCs or mobile devices in real time. Accessible, affordable and scalable, Microsoft Office 365 from Bell helps you stay focused on your business all while improving your bottom line. Call , or visit bell.ca/solutionsguide to learn more about Cloud computing. 8 Cloud computing services CJ29472 Guide_EN_QC.indd :12 PM

11 Run your business even when you re on the go. No matter where your business takes you travelling, meeting with clients or off-site training, you can easily stay connected to your business with Mobile Internet. A great complement to your current Business Internet service, Mobile Internet enables you to connect at blazing-fast LTE speeds. 5 We have two options available Turbo Sticks that provide access for one device or Hotspots that provide Wi-Fi access for many devices. Connect one device. Connect many devices. 4G LTE Novatel Wireless U679 Turbo Stick 4G LTE Sierra Wireless 763 Turbo Hotspot Just plug into your USB port to get your own dedicated high-speed Internet connection Speeds of up to 75 Mbps with the U679 in select LTE areas (expect average download speeds of Mbps) 6 Connect wirelessly with up to 10 devices laptops, tablets and more Speeds of up to 100 Mbps in select LTE areas (expect average download speeds of Mbps) 6 Fits in your pocket perfect for off-site meetings or the cottage Mobile services 9 CJ29472 Guide_EN_QC.indd :03 PM

12 Give your business the competitive edge. In business, offering your customers the best experience is what brings them back time after time. Bell TV for Business allows you to tailor your solution to your business specific needs and provide your customers with top entertainment in stunning HD picture-quality with over 500 digital channels. If waiting is unavoidable, keep your customers eyes off the clock! TV in your waiting room speaks volumes about your professionalism and attention to customer service. It s a great way to entertain clients and help build repeat business. Bars and restaurant owners know that showing the game or the fight is a great way to get customers in the door, keep them spending, and bring them back for more. And when the big game isn t on, commercial-free digital music channels will help set the mood. We can help you find a business solution that will work for your business. Call , or visit bell.ca/solutionsguide to learn more. 10 TV services CJ29472 Guide_EN_QC.indd :12 PM

13 Protect your business assets. You ve worked hard to establish and build your business. Don t let unforeseen issues such as theft, complex viruses, user error or computer crashes leave your business in a bind. Ensure your valuable business data, hardware and software are secure with the right services from Bell. Technology, security and support for your business. Many small businesses don t have an IT manager and they don t need one until there s a virus outbreak. Viruses can cause PCs to slow down or your hard drive to crash, affecting your business performance and productivity. With Bell, you ll have a professional partner with reliable solutions to help keep your electronic assets protected and your business running smoothly. Bell Internet Protect: Manage your team s online activities. 7 Bell Internet Protect, gives you easy-to-manage business-class security. It protects your PCs against viruses, hackers, identity theft, spyware and more reducing company downtime. What s more, it enables you to monitor and control your employees online activity. You can block access to specific web sites, and manage what content can be sent or received via , all from an online administrator interface. You can easily direct their online activity to work-related matters for improved productivity. IT security services 11 CJ29472 Guide_EN_QC.indd :00 AM

14 Bell Data Protect: A back-up plan you can count on. Customer data is one of your greatest assets. Losing your customer database or critical files, or worse yet, experiencing a hard drive crash, could be devastating to your business and virtually impossible to retrieve. With Bell Data Protect, you can rest easy knowing your data and files are backed up securely with this service that was designed specifically for the unique needs of your business. Bell PC Protect: IT help at your fingertips. Your computer is an important asset and you can t afford any downtime should something go wrong. You also can t afford to pay a high hourly rate while someone you are unfamiliar with tries to fix it. With Bell PC Protect, you have access to IT experts with no overhead or upfront cost. You get 24/7 technical support, a $500 warranty to replace hardware failures, on-site repair, and theft recovery should your PC be stolen. Bell Total Protection: Security for your business assets. Your computers and business data are at constant risk of theft and Internet threats, such as viruses and hackers. Plus, there are average hardware repair issues or employees how to questions to deal with. With Bell Total Protection, we ll help with all of these issues, so you can stay focused on your business. Total Protection combines all of the PC, data and Internet protection services, plus more data back up storage all at a low price. 12 IT security services CJ29472 Guide_EN_QC.indd 12

15 Support you can depend on. Some communication companies leave you waiting a day or more for help. Downtime can mean lost productivity and revenue. With Bell s Voice and high-speed Internet support services, you can rest assured you ll get the help you need when you need it. Same Day, Next Day repair Out-of-service connectivity will be repaired the same day, for calls prior to 11:00 a.m., or next day for calls after 11:00 a.m. (not including Sunday). 1 24/7 Technical Support Bell customers have access to our expert IT Help Desk and a team of highly trained technical professionals almost 3,000 engineers, technicians and support personnel. Full Tech Install Available with all Bell Internet services, to ensure your service is set up properly. 8 Extended sales and billing support hours Sales and billing support, weekdays 8 a.m. - 9 p.m., and weekends 9 a.m. - 6 p.m. Accelerated Installation available 24 to 48 business hour installation service available (up to 14 voice lines). Hourly Installation available Schedule a voice line installation appointment that fits your schedule (up to 14 lines). 9 Take advantage of more ways to connect with Bell. Get the support and answers you re looking for by tweeting or chat with a representative online at bell.ca. With Bell products and solutions you won t just do more, you ll make more. Remember, with Bell products and solutions you ll make the most of every minute of every day, and every dollar you spend. We are committed to bringing you advanced technology, services and solutions and look forward to helping your business be even more successful. To learn more about our products and services and how your business can benefit from them, simply call , or go to bell.ca/solutionsguide Support services 13 CJ29472 Guide_EN_QC.indd :33 AM

16 TM Give your business an added advantage. As part of our commitment to helping businesses like yours succeed, we created the Bell Business Advantage program. It s free to join and offers you a variety of opportunities to save money and grow your business. Advantages include: Exclusive discounts on products and services you use every day, like office products, fuel, courier services and more An average business can save approximately $5,000 per year 10 money you can reinvest in your business Special offers from leading brand name suppliers, like The Source, Grand & Toy and Petro-Canada Discounts on exclusive events Savings on opportunities to grow your business, such as online advertising and marketing through partners like Yahoo! Bing Network and Bell Media To find out if you are eligible visit bell.ca/benefits Media This flyer is printed entirely on FSC certified paper. For more information on how environmentally responsible paper can benefit the planet, visit papercalculator.org. Current as of December 5, Available to business customers in Ontario and Québec, where access and technology permit. Subject to change without notice. Other conditions apply. (1) Subject to availability, only in select regions, when out of service. Same Day service when calling before 11a.m., Next Day after 11a.m.; no service on Sundays. Repair charges for each service (where applicable) extra. (2) Additional equipment required, including a wireless card. Indigo and Chapters are registered trademarks of Indigo Books & Music Inc., McDonald s is a registered trademark of McDonald s Corporation, Tim Hortons is a registered trademark of The TDL Marks Corporation. (3) Fibre optic network to the node. (4) Microsoft licenses are subject to service agreements available in the Bell Business Apps Store at businessapps.bell.ca. See Bell s Terms of Service at bell.ca/businessinternetterms. Microsoft and Office 365 are either trademarks of or registered trademarks of Microsoft Corporation in the United States and/or other countries. (5) See bell.ca/lte for details. (6) Speeds may vary due to topography, location, environmental conditions, device type and other factors. Details at bell.ca/coverage. The Novatel Wireless logo is a trademark of Novatel Wireless, Inc. Sierra Wireless is a trademark of Sierra Wireless. All other trademarks and logos used are trademarks of their respective owners. (7) Customer must meet the minimum PC and service requirements that can be found at bell.ca/internetprotect. McAfee and the McAfee logo are registered trademarks or trademarks of McAfee, Inc. or its subsidiaries in the United States and other countries. (8) Bell Full Tech Install includes setting up the modem and connecting it to one computer, ensuring the connection is working and ensuring modem and computer are synching at the speed that the customer purchased. Does not include internal wireless network set-up or setting up connection to more than one computer. (9) Subject to availability and only available in select regions. When calling before 1pm, service within 1 business day for up to 5 lines; within 2 business days for 6-14 lines. No service on weekends. Fees for accelerated installation service extra. Hourly installation appointments available for orders between 1 and 14 business phone lines. (10) Current as of January 1, Subject to change without notice, not combinable with other offers. Requires registration in the Bell Business Advantage program, available to Business customers in ON, QC, AB and BC with continued subscription to an eligible Bell Mobility service and an eligible Bell phone, Internet or website service, where access and technology permit. Total savings may vary by Partner and products and length of term. Program subject to change without notice. For additional terms and conditions, see advantage.bell.ca/terms. 2538_BRQC_E CJ29472 Guide_EN_QC.indd 14