It s been a Moredinary year!

Transcription

1 It s been a Moredinary year! More Choices, More Features and Moredinary Value. BRIGHT HOUSE NETWORKS BRIGHT HOUSE NETWORKS

2 Our promise to you: to deliver the best features, exclusive products and excellence in customer service. Another year has passed with more exciting new features for you! We work hard to bring you more every day. More Value. More Convenience. More Speed. More Service. It s our commitment to you all part of our Customer Promise. Get free service calls, 24/7 local customer care, an on-time guarantee for service appointments and no contracts required. Plus you get great Bright House Networks exclusives like Road Runner Lightning and Bay News 9. At Bright House Networks, we re here for you and that s a promise. The Bright House Networks Customer Promise. 2 brighthouse.com/customerpromise EASY Start Over is a trademark of Time Warner Cable Inc. Used under license. Road Runner and related indicia are and Warner Bros. Entertainment Inc. (s10)

3 More time to Start Over! Look back up to 72 hours with Start Over. Start Over, a Bright House Networks exclusive, now has the ability to look back up to 72 hours and restart many of your favorite programs from the beginning. All you need to do is tune to a Start Over enabled channel and press the select want to see, press select again and before you know it, you re watching it. Start Over is FREE with Bright House Networks Digital Service. Start Over is a trademark of Time Warner Cable Inc. Used under license EASY brighthouse.com/startover 3

4 Take control of your DVR. Remote DVR Manager gives you the power to search the Bright House channel lineup, record your favorite programs and manage your DVR program list, even if you re not at home. You can do it all from your computer, iphone, ipad and most other smartphones from the restaurant, park, the Even more DVR features are heading your way. Soon, you ll be able to record your favorite shows in your living room and watch them curled up in bed, entertaining the kids in the play room or preparing dinner in the kitchen. That s the power of Whole House DVR. iphone and ipad are registered trademarks of Apple Inc. 4 brighthouse.com/dvr EASY

5 My Services. Your life made easier. Manage your entire account and access great features at brighthouse.com/myservices With our enhanced My Services menu, you can pay your bill, manage your DVR, check calls to your Home Phone; even get the latest news alerts sent to you with tons of downloadable apps at the App Center! Take advantage of all these free apps today: Remote DVR Manager remotely view and schedule your DVR Easy Gadget view your call history, manage your home phone calls and voice mail from your computer or send text messages to mobile devices. You can even upload your iphone contacts to your home phone Bay News 9 App and more sent to your computer or mobile device More sports in more places. Sports fans take note your favorite sports coverage is now on the move. Log on to brighthouse.com/myservices and access a whole new level of sports entertainment. Catch all your favorite sports shows live from ESPN online like PTI, Sports Center and even Monday Night Football live at ESPNnetworks. com. You can also get access to over 3,500 sporting events and watch up to 4 games at one time when you log on to ESPN3.com. Get real-time stats, and even chat online with other fans! And best of all ESPN online programming is FREE when you have ESPN as part of your Bright House TV service. fast, and subscribe to our Bright House Networks Sports Pass, you need to haul over to Speed2.com Speed2.com gives race fans a thrilling look, online, at exclusive live and on demand races that you won t see anywhere else. Access to Speed2.com is FREE with the Bright House Networks Sports Pass. Check it out and score more sports entertainment online. Log on to your My Services account today! Go to brighthouse.com/myservices today! EASY brighthouse.com/myservices 5

6 Endless opportunities await you... when you come home to a house connected with Road Runner Lightning! With speed up to 40 Mbps, Road Runner Lightning browse, stream, see, and listen to online all at once. It conquers high-demand Internet tasks with the power of wideband technology supporting multiple users, online at the same time. Download music. Game faster. Get upgrades. Watch HD movies. Read books. Connect virtually. That s the power of Road Runner Lightning. 6 brighthouse.com/lightning EASY Road Runner and related indicia are and Warner Bros. Entertainment Inc. (s10)

7 Get MORE with High Speed Internet. From the Gulf to the Atlantic, Central Floridians LOVE Road Runner High Speed Online. And, it s easy to see why! Take a look at all the features you get with Internet from Bright House Networks. Internet and your home phone at the same time Road Runner Video Road Runner and related indicia are and Warner Bros. Entertainment Inc. (s10) EASY brighthouse.com/internet 7

8 Take your your TV TV entertainment to to the the next next level. More More HD. HD. More More channels. More More family family time. time. Bring Bring your your HDTV HDTV to life to with life with the Home the Home of FREE of FREE HD! With HD! With even even more more FREE FREE HD channels HD channels to enjoy, to enjoy, and over and over HD channels HD channels available, available, you you can watch can watch more more sports, sports, movies, movies, primetime primetime shows shows and sitcoms and sitcoms in HD. in HD. It all It starts all starts at channel at channel 1003, 1003, the the HD HD Destination. Primetime on on your your time. time. On On Demand. When When you re you re looking looking for your for your favorite favorite primetime primetime shows shows and it s and it s not their not their regularly regularly scheduled scheduled time, time, it s all it s good. all good. Because Because with with Bright Bright House House Networks, Networks, you ve you ve got Primetime got Primetime on Demand, on Demand, channel channel Catch Catch up with up with the shows the shows that that you love, you love, anytime many the day the day after after they they premiere, premiere, from from ABC, ABC, Bravo, Bravo, CBS, CBS, FX, NBC, FX, NBC, Syfy, Syfy, and and USA, USA, like: like: For great For great primetime primetime programming HD in visit HD visit Primetime HD on HD Demand, on Demand, channel channel brighthouse.com/hd EASY

9 Bring Bring your your 3D 3D TV TV to life! to life! 3D TV 3D is TV the is new, the new, must-have must-have toy for toy the for whole the whole family! family! And here And here at Bright at Bright House House Networks, Networks, we have we have plenty plenty of great, of great, visually visually stunning stunning 3D 3D programming for you for to you enjoy. to enjoy. Find Find the 3D the 3D entertainment you re you re looking looking for at for HD at Movies HD Movies on Demand on Demand channel channel 1480, 1480, as well as as well at as HD at Showcase HD Showcase on Demand on Demand channels channels and and And when And when you add you our add new our new 3D Pass 3D Pass to your to your Bright Bright House House TV service, TV service, you ll you ll enjoy enjoy even even more more 3D content! 3D content! Get Get it and it tune and tune to channel to channel and get and your get your game game on with on with ESPN ESPN 3D 3D where where you ll you ll catch catch great great events events like the like the College College Basketball s Big East Big East Tournament, BCS BCS National National Championship and even and even the the X and X Winter and Winter X Games! X Games! More More Movies. More More Music. Music. More More FREE FREE on on Demand. There s There s always always more more to see to with see with Bright Bright House House TV service, TV service, but did but did you know you know there s there s also also more more to do? to Start do? Start by turning by turning your your house house into into movie movie central central when when you go you to go channel to channel and and enjoy enjoy a great a great selection selection of FREE of FREE Movies Movies on Demand. on Demand. And And when when the movie the movie is over, is over, tune tune in in to more to more than than 50 digital 50 digital music music channels channels or head or head over over to Music to Music on on Demand, Demand, channel channel and and get your get your groove groove on to on all to the all hits the from hits from CMT, CMT, MTV2 even kick kick it old it school old school with with VH1 VH1 Classic. Classic. There s There s even even more, more, like... like... on Demand on Demand EASY brighthouse.com/ondemand 9 9

10 MORE features and more reasons to talk. Connect more with NEW features available from Bright House Networks. The talk is clear Home Phone from Bright House Networks makes life easier. With no minutes to track, we ve got talk time covered. Enjoy peace of mind with the reliability of Bright House Networks Home Phone. Choose the unlimited home phone calling plan that s right for you. Call anytime, anywhere, across the street or across the country and keep your home phones, existing outlets and even your current phone number. Plus get the safety and comfort that comes from knowing you have E911 service with your Bright House Networks Home Phone service. 5 Years in a Row! Home Phone service from Bright House Networks is convenient and easy and also offers you all these great features: 3-way Calling are included address and phone number to emergency dispatchers satisfaction for 5 consecutive years Call around the world with 100 minutes. Highest in Residential Telephone Customer Satisfaction in the South Region Experience more of the world. As a Bright House Networks customer, you have access to great service and monthly savings on international long-distance calling plans with Bright House Connection. Call around the world, anytime, for as little as $5 per month. Each plan comes with 100 minutes of international calling, to countries in Asia, Europe, and Latin America, as well as Mexico. SM. Study based on 21,485 total responses from consumers measuring 9 providers in the South (AL, AR, FL, GA, KS, KY, LA, MS, MO, NC, OK, SC, TN, TX) and measures satisfaction of consumers who received their local and long Your experiences may vary. Visit jdpower.com. 10 brighthouse.com/phone EASY

11 Easy Gadget makes Home Phone easier! Easy Gadget lets you manage home phone calls and voice mail from your PC, Mac, iphone or ipad. Listen to voice mail, see a list of callers, return calls, even forward calls from your home phone to your cell phone! Download Easy Gadget at the Bright House Networks App Center or at the Apple App Store SM. It s another FREE exclusive! BRIGHT HOUSE NETWORKS Caller ID on your TV and your PC. When you have three great services from Bright House Networks: Digital Service, Home Phone and Internet, you can enjoy the convenience of having Caller ID show up on your TV and your PC! So whether you re enjoying a Movie High Speed Online, you can see who s calling. Apple, App Store, and Mac are registered trademarks of Apple Inc. Road Runner and related indicia are and Warner Bros. Entertainment Inc EASY brighthouse.com/easygadget 11

12 Bright House Sports Network; Keeping it local was a winning year for Bright House Sports Network and everyone who watches it. Kicking the year off with a Suncoast Emmy award for its commitment and coverage of high school coverage of the High School Softball, Baseball and Girls Volleyball State Finals and over 4,000 hours of other locally produced programming. And high school sports are only the beginning. College sports fans can catch over 360 games per year featuring USF, UCF, Stetson, SEC, Big East, Conference USA, Atlantic Sun Conference and Sunbelt Conference teams. From football to men s and women s basketball, baseball to soccer, and volleyball and softball, Bright House Sports Network brings more collegiate sports to your living room every day of the year! be sure to tune in to Bright House Sports Network every day, and the renowned Toyota Sports Connection with Rock Riley, every night at 11 p.m. on channel 47 and HD channel Also check out Bright House Sports Network on Demand, channel 520 and BHSN.com Bright House Sports Network We re keeping it local! 12 BHSN.com EASY

13 Award winning local news. Bay News 9 is the only local, 24 hour news station in Tampa Bay, making it the only channel to turn to when you need the most accurate and up-to-the-minute news and weather happening where you live. Recipient of numerous awards for outstanding coverage, time and time again, Bay News 9 brings you Weather on the Nines every ten minutes, featuring the award-winning Klystron 9, the most powerful broadcast weather radar in the world along with Emmy award winning meteorologists Mike Clay and Brian McClure. Even when you re away from home, you can still get the news and weather you need at BayNews9. com, as well as fun community event information, on the site, don t forget to sign up for Bay News breaking news alerts on your phone, computer desk top or . At BayNews9.com you can also catch up with some pretty cute Floridians on the Snooty and Winter Webcams. The webcams can virtually show you what these cute Floridians are doing throughout the day. You can also join the Bay News 9 Club. Once registered, you ll automatically be entered into drawings for surveys and share your opinions with Bay News 9, and much more. Bay News 9 your local news source. Located in downtown Orlando, Central Florida News 13 covers the heart of Central Florida with continuous local news and weather coverage twenty-four hours a day, seven days a week. News 13 is a Bright House exclusive and Central Florida s ONLY local news and weather channel covering nine counties with additional active newsrooms in Brevard, Volusia and Lake Counties. Get the power of the News 13 right at your cfnews13.com EASY BayNews9.com cfnews13.com 13

14 In 2010, Bright House Networks Invested Resources Volunteer Youth Service Awards We believe volunteerism to be a core value and a civic duty. In 2010, we not only provided free Cable TV to public schools and free High Speed Internet, we rewarded 20 Tampa Bay area high school students we encourage young people to give back to their community. 401(k)ids Bright House Networks has a strong commitment to education and youth. In 2010, our 401(k)ids program provide invaluable educational materials and technology to teachers and sponsor many afterschool programs. foundations and teacher grants, we supply online resource materials, E-newsletters, school supplies, and employee volunteers. Operation Bright Eyes our part to help keep neighborhoods and residents safe. In 2010, we provided basic neighborhood safety training the training, they learned what to do when they witness unusual activity, and how to report it while working with the proper authorities. Keeping Kids Safe Keeping Kids Safe is an interactive project that provides families both parents and children with valuable safety tips they can watch on brighthouse.com. On the website, there is a rotation of safety topics that include the latest tips and videos. This year, National DARE Safety Buddy Retro Bill visited several afterschool programs and youth centers in the Tampa Bay area where he presented his safety tips and safety videos to students. Thanks for Giving Blood Drive Each year, Bright House Networks helps the community replenish local blood banks through the Thanks for Giving Blood Drive. On November 22nd, Florida Blood Services along with partners like Golden Corral restaurants held a drive throughout Tampa Bay. Bright House Networks is pleased to report that nearly 1,000 units was collected in one day just in time for the holidays. Star Teacher Awards Every year, Bright House Networks salutes and rewards teachers and educators who use cable programming to enhance the quality of education. who developed creative learning experiences using cable programming. 14 brighthouse.com EASY

15 PRSRT STD U.S. POSTAGE PAID Orlando, FL Permit No It s been a Moredinary year! What s Moredinary about a Bright House? A whole houseful of entertainment possibilities. Room to room. Inside and outside. At home and on the go. There s MORE than ever to enjoy for you and your family. More Innovation. More Convenience and Care. More Entertainment. More of What You Want This Year. Check out everything happening at brighthouse.com/moredinary