Infor EPAK Enterprise Performance Accelerator Kit Shane Golaup EAM Business Consultant
Agenda Position EPAK Example of EPAK within EAM EPAK Developer sample outputs Create some sample content Positioning EPAK and pricing EPAK resources available Sales battle cards Benefits 2
EPAK is the fastest way to create documentation, training and support materials for all Infor applications 3 Copyright 2010 Infor. All rights reserved.
EPAK for Infor10 EPAK allows your organization to unharness the speed and flexibility your Infor10 applications to be more competitive. EPAK supports your highly skilled application users to manage the change from data entry to information user. EPAK provides the fuel to accelerate your business. 4
Why The Need For Infor EPAK? 5
Empower Employees: The Challenge 87% of learning is lost within one month of the training Source: Huthwaite study published in American Society for Training & Development Journal 6
EPAK 13 Outputs EPAK creates project documentation, simulations and training materials. HTML Website System Documentation Test Scripts LMS HP Test Director Presentation Instructor Manual Job Aids User Manual Do it! In-app Support See it! Simulation 7 Know it! & Questions Assessment Try it! Practice Simulation Single Authoring Session: 1 simulation = 13 deliverables
Application Assets in lifecycle 8
EPAK Benefit Development Effort With EPAK (50 step process) Step Tool Who Time Estimate (Hours) With EPAK (Hours) Develop business process document MS Word/Snag IT SME 8 4 Create UAT Test Script, load into Mercury Test Director Create 2 modes of Simulation (manually add text) Excel, Word or Testing Tools Ie. SimPro or Captivate IS 6 1 Training 16 4 Create Training Manual Word/Snag IT Training 8 0 Create Job Aid Word/Snag IT Training 6 0 Create on-line help Ie. Robo Help SME/Training 8 0 Create Assessment HTML SME/Training 3 1 Record PowerPoint narration (overview courses) Ie. WebEx Presentation Studio SME/Training 4 2 Post course, work instructions, etc., on SharePoint Ie. SharePoint Training 6 1 TOTAL 65 hours 13 hours 9
Save time Save Money Reduction of time for creating training materials Reduction of time for creating Online-Trainings No costs for trainings server 10
Save time Save Money Reduction of helpdesk calls between 50% - 80% Reduction of documentation time up to 75% Reduction of time for process changes up to 75% 11
Language Capabilities English* French* German* Spanish * Japanese* Dutch* Italian Portuguese Danish Mexican Spanish Chinese (Simplified) Chinese (Traditional) Swedish Canadian French Finnish Hungarian Polish Russian Turkish Norwegian Czech Korean *EPAK Developer Languages 12
Demo DEMO 13
Usage Tracking (Knowledge Center) 14
Best Practice: Integrate EPAK in Solution Proposal EPAK Demo 15
Pricing EPAK License Pricing: Developer: $15,000 per named developer Developer required for people who create/edit EPAK material User License: $100 per named user User license required for people who consume EPAK material Standard Support Applicable EPAK Usage EPAK can be used for Infor applications and third-party applications related to an Infor business process On-line partner certification courses ran for 3 days every month - $2,500 for 2 people. * Please reference the Infor EPAK Price List for current pricing 16
Pricing EPAK Pre-Built Content License: $50,000 for EAM License is a one-time fee for enterprise use of the material Standard Support Applicable Available Applications Syteline LX Hansen Epiphany Trans4m SXe XA EAM Workbrain LN Adage XM SupplyWeb Value of Pre-Built Content Best-Practice Functionality Project Team Functional Evaluation Accelerates content development * Please reference the Infor EPAK Price List for current pricing 17
Resources: EPAK Homepage www.infor.com/epak Customer Facing Self Running Demos By Product Webcasts Live & Recorded Marketing Collateral Product Datasheets Whitepapers Analyst Reports 18
Battle Card: EPAK Application Lifecycle Who to Call: CIO, IT Director, Project Manager, CFO, COO, HR Director, Training Director Elevator Pitch By capturing and documenting your business processes in a simulation environment, EPAK will help you increase employee productivity, reduce costs and errors, maintain compliance, and dramatically accelerate implementation and employee training throughout the application lifecycle. Big Fat Claim Our solution has demonstrated that it can increase organizational productivity by as much as 50-75% while at the same time reducing transaction errors that lead to customer dissatisfaction and increased costs. Key Value Statements Customer Testimonials Accelerate the learning curve to achieve proficiency faster Reduce errors and mistakes through increased proficiency Ensure and validate compliance of business processes Improve knowledge retention through business process simulation Accelerate the time to capture and document business processes by 50% Single source of truth allowing consistent production of supporting documentation (i.e. elearning, training guides, quick reference guides, application lifecycle documentation) Mitigate application implementation and upgrade project risk Reduce your IT Help Desk support costs High Profile Customer An upgrade to the next release of software took three resources three months to update 30 training guides, and four to five months to upgrade 30 recorded courses. With EPAK, in a little over 30 days, the customer created 110 business processes resulting in brand new content consisting of simulated, interactive, and assessments for each function. High Yield Questions How confident are you that your end user community is ready and fully trained to use the new application? Can you tell me about your application documentation process? How do you measure the proficiency of your end user community? Can you describe for me your organization s current documentation strategy? How do you currently train your application users before your application is launched? How important are your applications for the success of the business and how proficient is your application user community using those applications? What steps does your organization take to ensure that your applications are launched on time and on budget? There are significant costs associated with not being able to create, edit and manage content creation. What are some of the ways you do that now? An increase in Help Desk inquires could indicate an erosion of the skills of your application end users and an increase of data errors within your application. How do you currently monitor Help Desk traffic to watch for these problems? 19 Copyright 2009 Infor. All rights reserved. www.infor.com. Infor CONFIDENTIAL for internal use only.
Battle Card: EPAK Application Lifecycle Handling Objections Potential Objection We have too much going on, not enough resources in the middle of an upgrade Budget, pricing spending money on upgrade Price is too high Other tools out in the market are much less expensive, such as Camtasia and Captivate We only want to license for 10 users and not all end users Possible Response Infor has the product experts to assist you in creating business processes. EPAK will also help ensure end-user adoption for Infor applications and the upgrade. For products with base content, we have Infor content available which will reduce the time to create processes by up to 95%. Realistically, without documenting business processes and end-user training, the upgrade will be in jeopardy due to poor user adoption, increased support calls, and errors. EPAK will dramatically reduce the time to capture and publish business processes and end-user training documentation. The time savings realized is 50% to 75%, and time is money. Tools such as those usually have only one output, a recorded audio session with no automatic action/text capture. This must be added, and takes several steps. EPAK has four elearning outputs ( See It, Try It, Know It, Do It ) plus quick reference guides, training guides, and other materials. Other tools are more difficult to use. In some cases zero edits available; you must record the entire session instead of replacing a single screen shot. No automatic translations available with other tools. We price for all end users because the business processes and enduser training documentation will benefit all users of the Infor application. To maximize productivity, all licensed users really should be trained on your Infor application. Market Trends New regulatory pressures require proper documentation and ensure users follow business process. Economic downturns putting pressure on staff. Loss of experience in company; need to document/capture critical business processes due to employee departures, retirements, or potential downsizing. Implemented system over 10 years need to upgrade need to update documentation. Business processes span multiple applications and require end-to-end business process training systems. Competitive Landscape Adobe Captivate or TechSmith Camtasia Datango Why SHOULD We Buy? Lower Cost Utilize with PowerPoint Free learning or webinars on how to utilize the tool Lower cost Competitive functionality Why SHOULDN T We Buy? Products are one-off and not core business products No knowledge of Infor applications Most content developed from scratch even for updates Extensive content development time (i.e. Days for small course) Upgrades are additional cost Small company with small footprint in North America Upgrade requires purchases Complex interfaces results in bad user experiences No knowledge if Infor applications We have concurrent licenses why is it named? EPAK is licensed by individual user for business use as well as training. Snagit, Grabit Lower Cost Limited functionality Why should we license from Infor instead of Oracle? Content: Infor offers pre-loaded content and specific application expertise. Base content will significantly reduce the development efforts on a project by 75% in time and cost savings. Through Oracle, you are just buying a license. Through Infor, you are buying a license plus the services/product expertise for all Infor applications. Infor Upgrades included with Maintenance Support entire software lifecycle Pre-built best practices for Infor applications Infor expertise on all applications Accelerate time to development from 5 days down to 1 day 3 rd party product Utilize only with Infor applications and applications interfaced with Infor Contract prohibits utilizing with Oracle applications, i.e. PeopleSoft, Hyperion Requires Named User Licence We want to utilize EPAK for all applications not just Infor Unfortunately, the contract provides for only Infor applications. In working with most customers as the EPAK projects were scoped, it was determined that the need for documenting processes was centered around the Infor applications. Product & Geographic Landscape Content Available: Syteline 8.0; XA, LN 6.1 FP3S; X.e 5.5; EAM 8.0 20 Copyright 2009 Infor. All rights reserved. www.infor.com. Infor CONFIDENTIAL for internal use only.
EPAK Value Benefits Increased ROI on applications Shortened implementation time Reduced cost and risk Increased user adoption and competency Standardizes learning methods End user support tools Accelerates proficiency Reduced total cost of ownership Standardized business processes and training platforms Easier to manage and maintain apps Significant reduction in maintenance and support Over 50% reduction in help desk calls 75% cost reduction in content and documentation maintenance Increased customer satisfaction Risk Mitigation realized Seamless change management Faster time to productivity Reduced documentation & training costs and time Large development time reductions Leverages what you developed Reduces redundancies 21