IDC & HP Webinar: Employee Adoption = Success with HP Software September 25, 2013

Transcription

4 Today s Presenters Susan Merriman Worldwide Lead of Emerging Technologies HP Software Education Malcolm Poulin, Director of Product Strategy ANCILE Solutions Cushing Anderson Program Vice President Project-Based Services IDC 4 Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

5 Housekeeping This LIVE session is being recorded Recordings are available to all Vivit members Session Q&A: Please type questions in the Questions Pane 5 Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

6 Webinar Control Panel Toggle View Window between Full screen/window mode. Questions 6 Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

7 Discussion Topics IT Challenges rollout, adoption Research in the market, for your organization Strategies, methods, processes to succeed Technology enablement trends 7

8 A changing world demands a new style of IT Develop Old style of IT Desktop, months New style of IT Mobile, days Operate Secure Govern Monetize Local, procedural, bureaucratic Harden the edge, trust the core Structured data, process Physical, one-to-many Virtual, predictive self-service Borderless, proactive, dynamic Real-time analytics, human information Digital, one-to-one 8

9 IT Challenges Rapid pace of change Software deployments must be successful and streamlined However, all too often, User Adoption is not achieved End Users are not competent in using software Help desk calls increase the cost of internal support Errors are too high and service too slow Business results are not optimal And ultimately, you are not recognizing the expected ROI from your software implementation 9

10 Poll #1 Is preparing your people to use software before an upgrade or rollout more or less challenging than it used to be? 10 Polling Question

11 Poll #2 How are you currently training your users? 11 Polling Question

12 What can be done? Research and Strategies

13 Organizational Capability: Skill is Imperative to Success Q. What element had the greatest impact on project success? 13 Skill and dedication of the project team Technology performing as expected Clear and effective communications Clearly defined business objectives Quality of the project plan Available budget and resources Other N = 515 Note: Respondents are IT managers responsible for 515 IT projects; "Other" includes executive sponsorship/support, skill of the consultants/systems integrators, accuracy of project scope, support provided by vendor or consultant, and effective risk management (each with 6% or less). Source: IDC's Training Impact on Projects Survey, Skill of the team and users is more important than the technology

14 Changes We promised two minor changes that can massively increase the chances of your software deployments succeeding Change 1 Recognize and act on the proven research that Team Skills impact Project Success 14

15 Organizational Capability: Team Skill & Project Success Team skill Small change in overall skill To move from 30% to 70% success rate Project success rate (%) N = 212 Note: Respondents are IT managers responsible for 21 ERP projects. Source: IDC's Training Impact on Projects Survey,

16 % Spending on training Training Lifecycle: Training Spend & Project Success Add 1.5% of project budget to training To move from 50% to 80% success rate Project success rate (%) N = 515 Note: Respondents are IT managers responsible for 515 IT projects. Source: IDC's Training Impact on Projects Survey,

17 Changes We promised two minor changes that can massively increase the chances of your software deployments succeeding Change 2 Recognize and act on the proven research that enablement can t stop at rollout 17

18 Training Lifecycle: Essential over the long term Skill wanes People move Processes change Technology changes New hires know less Impact is dramatic Between 10 30% capability per year Knowledge Leakage: Skills degrade over time Year 3 organization has 41% of its original capability Year 1 Team Skill Team 30% leakage Team 10% leakage Goal 100% Replacement Workers Trained to 60% Year 3 Year 6 By year 6 it has only 24% 18 Source: IDC, Knowledge Leakage: The Destructive Impact of Failing to Train on ERP Projects (IDC # , July 2012)

19 Results of an Effective Sustainment Strategy Initial Training Go Live System Stabilization Ongoing Learning Process Improvement Kick-off Enhanced Skills Training Benchmarking shows that an effective sustainment strategy results in: -- lower cost of ownership -- strong business and IT alignment -- standard approaches and centralization across the enterprise -- better customer support and satisfaction -- achievement of the expected business outcomes On-going process improvement, measurement and skill development Expert Functional Sub-standard 19

20 Poll #3 How important is training to the success of your project? 20 Polling Question

21 Poll #4 What is your biggest challenge with training? 21 Polling Question

22 Technology Enablement Trends

23 Negligible Minor Moderate Minor Negligible Enablement Trends Skill is Imperative to Success Future View Market Forecast Change in Delivery Modalities Spending 12 Months Self-paced elearning Instructor-led elearning Simulations Video (online or broadcast) Formal on-the-job Other "Disconnected" technology-based Text-based training Classroom-based ILT Source: IDC's Learning Modality Survey, 2012 Decrease Increase 23 23

24 HP Software s Answer - HP Adoption Readiness Tool Simulation Based Learning Available anytime, anywhere Delivers on day one with HP s ready to use out of the box expert built content Rapidly modify the self-paced and simulation based learning and support materials to reflect your unique business practices Continuous, modular learning: users can take the full advantage of relevant modules or task based instruction Global capability: 30 languages to enable and support today s diverse workforce An enablement platform for providing expertise throughout the project and beyond 24

25 Customer Case Study Safeguarding test quality while accelerating tester training Open Grid Europe GmbH Goals Provide enablement and support to both new and existing end-users during an upgrade to HP ALM11 Lower training times for new testers Have an ongoing solution for after deployment not a point in time training Create an online, interactive handbook that users may access from every HP ALM 11 screen Incorporate an automated upgrade capability to eliminate further investment Solution HP Adoption Readiness Tool (ART) comprising: (a) A software platform for rapid content development and deployment (b) Best practice online content created by HP authors (c) A maintenance contract including support and content upgrades 25

26 Customer Case Study Optimizing value with HP Adoption Readiness Tool More efficient operation of software Significant reduction of calls to the help desk Flexible adaptation of aligning documentation Quality Assurance department -Improved usage of HP Application Lifecycle Management software Increased productivity within the testing environment Improved communications across the IT department 26

27 ART Throughout the Application Lifecycle Effective and sustainable IT enablement leading to achievement of business goals Expand the power Configuration Documentation ART Testing Learning Online Help Show Me Demo of features and functions Try Me Step by step hands on practice Test Me Knowledge checks & competency tests

28 Poll #5 Do your leaders believe training to be important to the success of projects? 28 Polling Question Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Confidential.

30 Essential Guidance: U.S. CIOs and IT organizations Regardless of organization IT priority or initiative: IT organizations must align capability with the changing requirements of business Skill of team members/it org/enterprise must align with requirements and strategic objectives Enterprise should establish and maintain a robust training program to ensure All teams/members have appropriate capability Teams function appropriately to maximize technology value Business can meet ongoing challenges of a complex environment Leverage existing training alternatives 30

31 Challenges Challenge #1 Cumbersome to develop high-quality and consistent learning and support documents to enable usage of IT and business applications. Challenge #2 Significant infrastructure and support costs are incurred to train and support employees on the new system. Challenge #3 Inefficiencies related to instructor-led training and lack of easy access to information limit the productivity of employees who utilize the new system on a regular basis. Challenge #4 Lack of high-quality, consistent learning and easy access to relevant information extends the time to proficiency for employees. 31

32 Value Recognized with HP ART Value #1 Increase efficiency for authors and administrators to develop and customize Value #2 Reduce learning infrastructure and support expenditures Value #3 Increase employee efficiency on the job Value #4 Reduce time to employee proficiency with their applications 32

33 Return on Investment FIGURE 2: CHART OF VALUE DRIVERS 33

34 Discussion

35 Questions and Answers

36 Thank you Complete our short survey and opt-in for more information from HP Software Education and be entered into our prize draw to win an American Express $100 gift card