Microsoft Exchange Email Services Safe and secure hosted exchange platform G-Cloud 5 Service Definition
CONTENTS Overview of Service... 2 Westgate IT s Microsoft Exchange Email Services... 2 Why Use a Hosted Microsoft Exchange Platform?... 4 Safe and secure safeguard your mailboxes... 5 Services Provided:... 6 Information Assurance... 7 Open Standards... 7 Backup/Restore and Disaster Recovery Provisioned... 7 On Boarding Process... 7 Off Boarding Process... 7 Pricing... 7 Service Management Details... 7 Service Levels... 7 Supporting Hours... 7 Financial Recompense Model... 8 Training... 8 Ordering & Invoicing Process... 8 Termination terms for the consumer... 8 Termination terms for the supplier... 8 Consumer Responsibilities... 8 Technical Requirements... 8 Data Storage and Processing Locations... 8 Trial Availability... 8 Open Source Software... 8 Data Extraction and Removal... 8 Service Roadmaps: Feature depreciation and future development... 9 Support Information... 9
OVERVIEW OF SERVICE As a business professional you re under pressure to cut costs, streamline your business, become more productive and efficient, whilst making yourself more available to clients and colleagues. So when the time comes to move to a Hosted Exchange platform, make sure you choose a platform that guarantees you a safe and secure, quality environment with complete peace of mind from a provider you can trust. WESTGATE IT S MICROSOFT EXCHANGE EMAIL SERVICES Reduced IT infrastructure costs Microsoft Exchange features Instant deployment Massive 50GB per mailbox Enhanced security Mobile email push technology No upgrades or repairs Shared calendars and contacts Easy mailbox control Instant scalability Redundant networks Workforce mobility Award-winning Anti-Spam Advance Security Options Available (at additional cost)
IMPROVE YOUR COMMUNICATIONS Hosted Exchange gives you the opportunity to build on your customer service and business efficiency by enabling you to contact, collaborate and share wherever you are and whenever you need to. COMMUNICATE WITH MICROSOFT EXCHANGE New levels of reliability and performance COMMUNICATE BETTER Now, more than ever, your business needs cost-effective and flexible communication tools. With the latest Microsoft Exchange Server you can achieve new levels of reliability and performance, help protect your communications, and delight your users by meeting their demands for greater mobility. INSTANT EMAIL Email becomes instant with Microsoft Exchange Server, be it on your desktop using a client such as Microsoft Outlook, or from any web browser through the outstanding Outlook Web Access. Instant email communication extends to your mobile phone too, with synchronised access to your email from most Smart Phones.
WHY USE A HOSTED MICROSOFT EXCHANGE PLATFORM? Work smarter with a hosted exchange platform CONTROL YOUR COSTS Moving your current email environment into the Cloud means you get all the advantages of on-site collaboration, whilst reducing the IT overhead of running on-site email solution such as Microsoft Exchange or Microsoft Small Business Server. REDUCE INSTALLATION COSTS By switching to a hosted exchange platform, you get better control of your costs reducing the need for expensive hardware installations and ongoing maintenance. GET MORE FOR LESS It may cost less to move to a hosted exchange platform, but by no means do you sacrifice service quality. The Hosted Exchange environment is super-resilient, is fully managed, and every email is scanned for viruses and spam before it arrives in your inbox. OUTSTANDING SERVICE Depend on excellent service and support DUAL HOSTED All of our Microsoft Exchange services are dual-hosted. Multilayered systems are located across geographically distributed locations so, in the event of an outage, traffic is switched to a redundant data-centre and services are resumed.
99.9% AVAILABILITY SLA Ensuring you get the best service, the Microsoft Exchange platform will be available at least 99.9% of the time. EXCEPTIONAL SUPPORT We understand how important it is to provide you with support when you need it. You get the back-up of our highly-skilled support team who will help, advise and guide you through the installation and running of your Microsoft Exchange Email Services. SAFE AND SECURE SAFEGUARD YOUR MAILBOXES SECURE AND BACKED-UP SERVICE Industry leading cloud-based security and segmentation ensures your data is safe and secure.
SERVICES PROVIDED: Features Basic Premium Premium+ Latest Exchange Server 2013 technology Mailbox size 50MB 50GB 50GB Up to 10 email address aliases Outlook Anywhere access (RPC over HTTPS) Outlook Web Access Instant 'push' email Organisation-wide address list Shared calendars Shared tasks Shared contacts Mobile 'Push & Sync' technology Sync with iphone, ipad, Windows Phone, POP3 Android etc Sync with Blackberry 10 POP3 Remote mobile data wipe Optional Outlook 2013 licence Optional Outlook 2011 Mac licence Multiple UK-based data-centres Data replication for peace-of-mind Every mailbox hosted on 3x Exchange servers for ultra-resilience MessageStream Anti-Spam Anti-Virus protection Instant activation and provisioning
INFORMATION ASSURANCE IL0 OPEN STANDARDS ISO27001, ISO9001, ICO. Registered BACKUP/RESTORE AND DISASTER RECOVERY PROVISIONED System includes a backup solution for emails. ON BOARDING PROCESS This service would need to be discussed with our sales team, An initial meeting to discuss and evaluate clients requirements can be arranged free of charge. Please contact Westgate sales team to organise. Westgate will plan the provisioning the service with the client on receipt of order. OFF BOARDING PROCESS 30 days from end of contract your organisations data would be removed from our systems. This can be discussed with new providers to reduce the possibility of data loss. PRICING Refer to Price List SERVICE MANAGEMENT DETAILS An account manager will be assigned to oversee the service provided to ensure the highest possible level of service. SERVICE LEVELS Refer to Terms & Conditions SUPPORTING HOURS Service support available 08:00 17:30 Mon-Fri
FINANCIAL RECOMPENSE MODEL Refer to Terms & Conditions TRAINING N/A ORDERING & INVOICING PROCESS Ordering is covered by the G Cloud order form and invoices are directly submitted to the customer. TERMINATION TERMS FOR THE CONSUMER Refer to Terms & Conditions TERMINATION TERMS FOR THE SUPPLIER Refer to Terms & Conditions CONSUMER RESPONSIBILITIES To provide information requested as part of the service TECHNICAL REQUIREMENTS N/A DATA STORAGE AND PROCESSING LOCATIONS Information held in secure datacentre across multiple devices for failover TRIAL AVAILABILITY N/A OPEN SOURCE SOFTWARE N/A DATA EXTRACTION AND REMOVAL See Off Boarding process above
SERVICE ROADMAPS: FEATURE DEPRECIATION AND FUTURE DEVELOPMENT Organisations will be notified of any changes of our service SUPPORT INFORMATION Telephone and Helpdesk support provided for this service