BIZCOM SERVICE. For effective business communications. By TopTech Informatics

Transcription

1 BIZCOM SERVICE For effective business communications By TopTech Informatics

2 Topics 1. Introduction & BIZCom Concept 2. Offer Menu 3. Plan / Schemes 4. Pricing 5. Integration Process 6. Customer Administration Portal 7. TopTech Service Portal Page#2

3 People Drive Business Success Page#3

4 Today s Business Environment What customers tell us? 80% of organizations surveyed felt that access to was more important than the telephone 74% believed being without would present a greater hardship than losing telephone service. - Meta Group Survey, 2003 In 2004, 78% of organizations were hit by viruses, and 37% reported unauthorized access to information. - CSI and FBI Computer Crime and Security Survey, 2004 Page#4

5 Today s Business Environment What customers tell us? IT Decision Makers is mission critical to our business Securing the enterprise is a top concern Compliance is difficult to enforce Built-in Protection Employees We need easy access to our communications We need to be able to work from anywhere is our primary collaboration tool Anywhere Access IT Professionals Infrastructure is increasingly expensive We are looking for ways to reduce complexity Management tasks are tedious, not automated Operational Efficiency Page#5

6 CORE THEMES Built-in Protection Enterprise-class availability at lower cost Protection from internal and external threats Simplified compliance for the organization Anywhere Access Unified messaging solution Outlook experience from desktop to mobile devices Efficient collaboration: meetings and document sharing Operational Efficiency Optimized for performance and scalability Easier and more flexible deployment Greater administrator productivity Page#6

7 BIZCom Solutions S-a-a-S Delivery Model FLEXIBLE yet SECURED Offer List Microsoft Exchange hosting BlackBerry hosting ActiveSync (for Windows) SharePoint hosting archiving & compliance Hosted OCS 2007 TopTech AAA Service Anywhere Office, Home, Airport, Global Anytime 24x7 Offer Anymedia PC, Laptop, Mobile (Windows, Softbank Device, Smartphone, Blackberry) On Demand Pay as you use. Page#7

8 What is Anywhere Access? By 2007 telework will be practiced by more than 60 million people - Gartner Management Update 2004 Built-in: no special server or services required Rich access for the many, not the few Page#8

9 Business Communication Key Factors 28% of workers surveyed said that using the right collaboration tools at work would save them up to five hours each week. - Survey by Harris Interactive, 2004 Access corporate file shares and SharePoint sites without VPN Quickly find people, resources and best times for meetings Streamline resource management through Web-based interface Page#9

10 Industry Voices Synch with BizCom Concept The average corporate user generates and receives about 84 s per day which require about 10 MB of storage on a daily basis. And by 2008, s will require about 15.8 MB of space daily. - Radicati Group, 2006 Between 2004 and 2005, the installed base of Exchange 2003 grew 60% while generating 56% of corporate messaging revenue in The Radicati Group, July 2005 Microsoft is worldwide market leader with 48% share of enterprise and calendaring software new license revenue and year over year revenue growth at 15.7%, highest among all surveyed vendors. - Gartner Dataquest, June 2005 Page#10

11 Can you use FREE for business? In 2004, 78% of organizations were hit by viruses, and 37% reported unauthorized access to information. - CSI and FBI Computer Crime and Security Survey, 2004 Service Type Description FREE TopTech Informatics Managed - Exchange System Google Mail, Hotmail, Yahoo Mail etc. Not really suitable for serious business purpose. Complete System for business communication solutions on Microsoft Platforms tightly integrated with MS-Office. Mail Box Size Ranges from 100Mb to 6GB 500mb ~ 4G Mail Boxes or more. Business Credibility NONE Some vendors refuse to access free accounts as registration contact. Meant for Business Purpose only. Quality of Service No SLA 99.9% availability guaranteed. Own Domain NO Dedicated for organization Domain. Anti-Virus / Anti-Spammer None Full of Spams. Fully Controllable anti-spam or virus protection. Company Wide Information Share and Effective Resource Utilization. Security of Communication flow. None All individual users. Only POP3/IMAP s. NONE Very effective Organization wise information share. Refer to next Slide for the list of benefits. Industry Standard 128 bit - SSL encryption. Access Anywhere Possibilities Internet Browsers or POP3 Client. Truly Anywhere - MAPI Client (Outlook) on PC, Internet Browser, Wireless Access, Blackberry Push Mail, Active Sync through PDAs or Handhelds. Page#11

12 Is POP3 Mail suitable for you? Description POP3 /IMAP Mail TopTech Informatics Managed - Exchange System Service Type Associated with Domain / Web Hosting providers on Open source (Linux) based mail systems with limited storage. Complete System for business communication solutions on Microsoft Platforms tightly integrated with MS-Office. Mail Box Size Maximum around 5~10mb. 500mb ~ 4G Mail Boxes or more. Quality of Service No SLA 99.9% availability guaranteed. Folders No Sub Folders possible. All mails get into Inbox. Mails can be stored in sub-folders based category, communication etc. Anti-Virus / Anti-Spammer None Fully Controllable anti-spam or virus protection. Company Wide Information Share and Effective Resource Utilization. None All individual users. Only POP3/IMAP s. Very effective Organization wise information share. Public Folder Shared Contacts Global Address Book Distribution List Individual Contacts Shared Calendar / Scheduler / Mail Box Meeting Room Reservation Appointment Reminder Survey (Feedbacks) Application Forms Approval Process Server Side Rules Disclaimer Delegation Server Based Rules & Alerts Security of Communication flow. Not much security between Client & Server. Industry Standard 128 bit - SSL encryption. Access Anywhere Possibilities Internet Browsers or POP3 Client. Truly Anywhere - MAPI Client (Outlook) on PC, Internet Browser, Wireless Access, Blackberry Push Mail, Active Sync through PDAs or Handhelds. Page#12

13 Possible Extension Unified Communication Microsoft Technologies Page#13

14 ROI Analysis MS Exchange Total cost of solution over 2 years for 25 users HARDWARE/SOFTWARE In-house Exchange solution In Tier 1 Data Centre Environment (Japanese Yen) Hosted Exchange from TOPTECH Front-end Server 200,000 Included Exchange Server hardware 200,000 Included Backup domain controller 200,000 Included Exchange 2007 Server license 70,000 Included Windows 2007 Server license 100,000 Included Bandwidth 50,000 Included LICENSING Exchange 2007 user licenses 160,000 Included Windows 2007 user licenses 80,000 Included Anti-virus 75,000 Included BACKUP HARDWARE/SOFTWARE Backup server 200,000 Included Backup software 100,000 Included PERSONNEL Administrators/Technical support (7,000,000/year salary) 1,400,000 Included TOTAL COST OVER 2 YEARS: Total cost: 2,835,000 Yen Yen /user/month 315% Expensive 900,000 Yen Page#14

15 In-House vs TOPTECH Service Key Differentiator Hosted Exchange from TOPTECH In-house Exchange and IT staff Software licenses Enterprise-grade hardware 24x7 support Unlikely Uptime guarantee Tier-4 data center with redundant power, cooling and network connections Regular backup Possibly Anti-virus, anti-spam Possibly Wireless options Separate licenses and servers needed Page#15

16 TopTech Offer Matrix Service Description TOPTECH Offer POP/IMAP/Free Mail Other Competitor Service Delivery Method S-a-a-S & Dedicated Shared & non secured. Depends on the provider. Mailbox size 1GB SILVER /4GB - GOLD In ranges of few MBs Max 300MB in Japan Protocol POP,IMAP,MAPI, HTTPS-proxy POP3/IMAP POP,IMAP, MAPI, HTTPS-Proxy Outlook Web Access (OWA) Yes - included Online message - Not secured Yes - included Outlook Mobile Access (OMA) Yes - included Yes - included Scheduler & Task Yes - included Yes - included Global Address Book Yes - included Yes - included Shared Contacts Yes - included Yes - included Individual Calendar Yes - included Yes - included Group Calendar Yes - included Yes - included Meeting Room Yes - included Yes - included Anti-Virus Yes - included Some providers Some with extra cost Anti-Spammer Yes - Optional Some providers Some with extra cost Active Sync Yes - included Yes - included Self Account Administration Yes - included Yes - included Public Folder & Charges Yes - Optional Some with extra cost Basic Mail Box Size / Price 1500 Yen / User 1500 Yen / User Client Software Mechanism Free Outlook 2007 Client (Download) Wireless service Windows Mobile, Softbank & Docomo/Dell/HP Smart phone & PDAs. Windows Mobile, Softbank & Docomo/Dell/HP Smart phone & PDAs. Aliases 5 Aliases 1Aliases maximum archiving (Compliance) Yes - Optional Some with extra cost Additional disk space Yes - 500MB increment Some with extra cost Share Point Service Yes - Optional Some with extra cost Message Mirror Yes - Optional Hosted OCS Service Yes - Optional Blackberry Service Yes - Optional Not Available. Fax via Yes - Optional Company Disclaimer Yes SLA 99.9% Some upto 99.9% Support Structure 9:00~ 17:00 Phone & Some with extract cost. Administration Portal Bilingual Portal Most of them have Japanese only. Campaign 30 days Free Trial Based on numbers of users. Comments Tuned for SMEs on S-a-a-S Model Costs sky rockets with mailbox size. Page#16

17 Services Offer Managed MS Exchange Personal Contacts Global Address Book Shared Contacts (External) Electronic V-Card Distribution Group ( -id) Regular Mails Meeting Invitation Voting Options Priority Set Mails Out-of-Office Setup Optional Auto-Reply to: Common disclaimer Personal Calendar Meeting Reminder Colorful Categorized Meeting Shared Calendar Meeting Room Booking Public Folder Aliases Shared Mail Boxes Page#17

18 Service Delivery Mechanism - Security Other PDAs Windows Mobile Based Smart Phones Other Hand Held Devices, PDAs Support Active Sync Secured Wireless Access Always On Type BlackBerry Push Technology Support Blackberry Ent Server Secured Wireless Access Office LAN Wireless Access Points Outlook Client (2007) Free MAPI over https Office Mobile Workstations INTERNET Office LAN Outlook Client (2007) Free MAPI over https Office Desktops Or Workstations Web Browser Based Access OWA on https Airport Terminals etc. Page#18

19 Add-On Services SHARE POINT SERVICE Project Portal Intranet Knowledge Share (Wiki) Shared Document Storage Blog & Forum Applications / Forms Search BLACKBERRY HOSTED SERVICE , Voice, Calendars etc. Internet Access Instant Messenger Service CRM & Other Applications MS OCS 2007 HOSTED SERVICE Secure and private Messenger Service Legally compliant Built for business use Integrated with your hosted FAX via With Fax via , you can send and receive faxes directly from your PC. Convenient especially for mobile or travelling staff. Receives FAX as pdf file. ADD-ON SERVICES TO MANAGED EXCHANGE Anti-Spam Archival Additional Storage Page#19

20 TopTech Service Platform Topology Page#20

21 Plan Schemes PACKAGE TYPE BIZ-COM SILVER BIZ-COM GOLD BIZ-COM GOLD10 BIZ-COM GOLD25 BIZ-COM GOLD50 BIZ-COM GOLD100 BIZ-COM GOLD200 KEY POINT 1GB / Mail Box 4GB / Mail Box 40GB / 10 Mail Boxes 100GB / 25 Mail Boxes 200GB / 50 Mail Boxes 400GB / 100 Mail Boxes 800GB / 200 Mail Boxes Add-on Components (additional disk space) pricing scheme are depend on the base plan. Customer Can t Choose Mixed mode plan. Page#21

22 Price Chart ITEMS CHARGE TYPE SILVER GOLD Range TTI Price Range TTI Price Additional Mailboxes (per mailbox) setup monthly , ,250 Additional Disk Space monthly ,980 / 2GB ,000 / 4GB Blackberry service (per mailbox) setup - 6,490-6,490 monthly - 1,390-1,390 Compliant Archiving (per account) setup - 7,000-7,000 monthly - 4,500-4,500 Active Sync (per mailbox) setup monthly Message Mirror setup - 7,000-7,000 monthly - 4,500-4,500 Message Mirror Disk Quota(per MB, offered in monthly - 2,000/2GB - 2,000/2GB 2GB increments) Company Disclaimer monthly - 2,000-2,000 Public Folders monthly , ,000 SharePoint Package (200 MB) setup - 3,000-3,000 monthly - 1,500-1,500 SharePoint Package (2 GB) setup - 5,000-5,000 monthly - 3,000-3,000 SharePoint Package (10 GB) setup - 10,000-10,000 monthly - 10,000-10,000 SharePoint Package (50 GB) setup - 20,000-20,000 monthly - 20,000-20,000 SharePoint Package (100 GB) setup - 40,000-40,000 monthly - 40,000-40,000 SharePoint Additional Disk Space (per MB, monthly ,250 / ,250 / 500MB offered in 500MB increments) 500MB SharePoint Users monthly SpamStopper (per mailbox) monthly - - Office Communication Users setup - 1,000-1,000 monthly - 1,000-1,000 Price per minute for support time service - - Page#22

23 SERVICE DELIVERY PHASES 1 or 2 Weeks * Typical 25 Users Base Ongoing Support Page#23

24 Support Structure & Level Support Level Typical Responsibilities Note Level 0 Provided by Customer Administrators or TOPTECH Level 1 Provided by TOPTECH Level 2 Provided by TOPTECH Level 3 Provided by Partner Level 4 Provided by Partner / OEM» Application functionality questions (i.e., How do I configure Out-of-Office?)» End-User Outlook use help.» Routine administrative tasks. (No of accounts, storages etc.)» Helpdesk Support 9:00am ~ 6:00pm» Creating/deleting new user accounts» Changing disk quota amount for a user» Identify source of reported problem with service and attempt to resolve the problem with network, OS, or HW on Customer End.» Determine the appropriate priority of the reported problem based on the impact to the user/customer.» Engineering Support 9:00am ~ 6:00pm» Address application-specific issues, as well as issues that require extended troubleshooting time, system administration, or specific expertise.» Problems resulting in a customer s inability to utilize a contracted service are immediately escalated to this level.» Escalate problem to Service Provider for resolution if not resolved at Level 2.» Address issues that require additional expertise or a time commitment unavailable at Level 2» Resolve critical issues resulting in the accrual of customer downtime» Data Restoration» Troubleshoot issues that could not be resolved by Level 3 within allowable timeframe.» Escalations to Microsoft or Hardware Network Vendors as per Service Provider Guideline. Charged separately. Included Included Included Included Page#24